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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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1,210 reviews from our community

Traveler rating
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    49
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond, California
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 5 days, had a fabulous time primarily due to the Ryan at the concerirge desk. He booked our tours & made many awesome suggestions for dining & interesting things to do in the area. All proved to be just perfect for our needs. Stayed 11 days on the island; 5 here, 3 in Hilo & 3 at a Very... More 

Was this review helpful? Yes 4
Vienna, Austria
Contributor
18 reviews 18 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Sheraton Kona Resort is a spacious, relaxing and naturally situated resort on the shores of Keauhou Bay approximately ten miles south of Kona Village on Hawaii’s Big Island. The tiered architecture includes vistas of the ocean for west facing rooms and garden and bay views elsewhere. Rooms have private terraces that allow guests to enjoy the tranquil settings of... More 

Was this review helpful? Yes 2
Melbourne, Australia
Top Contributor
64 reviews 64 reviews
46 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good resort style hotel. A bit dated but has comfortable large rooms. Pool has a water slide which is fun for young and old. Good food at Ray's on the Bay (we didn't see any). Strong drinks at the bar and entertainment most nights. Really need to have a car to get around. Self parking available at the Hotel. We... More 

Was this review helpful? Yes 1
Yorba Linda, California
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The location of this hotel is amazing, close to all the great snorkeling spots. The boat harbor next door is nice. Just a short walk and you are on some nice boats for snorkeling or going to captain cook bay, the best snorkeling spot on the island. The breakfast buffet is a nice touch in the morning and the view... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first time on the Big Island and the Sheraton was a great part of a fantastic vacation. We were treated great from the time we arrived and got a great upgraded ocean view room. The facilities are nice, although a little older in some cases but that did not take away from the experience.

Was this review helpful? Yes 1
Camden, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Not in main stream Kona but in your own hideaway.. I loved the resort. The pool is fantastic and room for everyone. The staff were very polite, helpful. There is a free trolley into Kona takes about 1/2 hour, do a bit of shopping, stop by bubba bumps.

Was this review helpful? Yes 1
Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was friendly, helpful and kind. From our oceanfront room we could watch the boats and snorklers looking for Manta Rays each night. The restaurant Ray's has beautiful views, live music, great drinks and atmosphere. The grounds are well maintained and beautiful. Housekeeping (Alex) was lovely and kept our room clean and tidy. We had a little internet issue... More 

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Bellingham, Washington
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Keauhou Bay is our favorite spot in Kona, and this Sheraton makes it possible for everyone to enjoy the neighborhood. During our visit we noticed the facilities happily used by locals (business groups, air crews), and feel it successfully caters to travelers below the top-spenders found at establishments up the coast. It capably provides many services (weddings, lounges, food service,... More 

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Northridge, California
Top Contributor
68 reviews 68 reviews
25 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed 1 week ago

So after 8 years we decided to return to the Big Island and we saw a great deal on Costco Travel which made returning to the Sheraton Kona even easier. I expected a fresh updated hotel because 8 years is a long time and most hotels renovate to attract new customers and bring back old ones, i was wrong. OK... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Prior to arrival at the hotel I was contacted by the hotel to arrange transfers to the hotel which I thought was excellent however let down by the lack of follow through and relied on one good staff member rather than a quality process. As an example one of the concierges called 2 days after I had checked in to... More 

Was this review helpful? Yes 2
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Ryan, Thank you for posting this insight. I'm sorry to hear you were so disappointed in your stay with us, but I'm glad one of our guest service managers was able to turn this experience around for you in the end. I agree that there needs to be better communication between the guest services team and the concierge, and... More 

Hotel Review Summarization

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Breakfast buffet(4)
  • Pool area(4)
  • Parking lot(4)
  • Shopping center(3)
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