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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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1,204 reviews from our community

Traveler rating
    363
    466
    235
    91
    49
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed yesterday NEW

This was our first time on the Big Island and the Sheraton was a great part of a fantastic vacation. We were treated great from the time we arrived and got a great upgraded ocean view room. The facilities are nice, although a little older in some cases but that did not take away from the experience.

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Bellingham, Washington
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Keauhou Bay is our favorite spot in Kona, and this Sheraton makes it possible for everyone to enjoy the neighborhood. During our visit we noticed the facilities happily used by locals (business groups, air crews), and feel it successfully caters to travelers below the top-spenders found at establishments up the coast. It capably provides many services (weddings, lounges, food service,... More 

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Northridge, California
Top Contributor
68 reviews 68 reviews
25 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

So after 8 years we decided to return to the Big Island and we saw a great deal on Costco Travel which made returning to the Sheraton Kona even easier. I expected a fresh updated hotel because 8 years is a long time and most hotels renovate to attract new customers and bring back old ones, i was wrong. OK... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Prior to arrival at the hotel I was contacted by the hotel to arrange transfers to the hotel which I thought was excellent however let down by the lack of follow through and relied on one good staff member rather than a quality process. As an example one of the concierges called 2 days after I had checked in to... More 

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brisbane, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I was looking forward to my first Sheraton stay for some years. I was very dismayed to discover the hotel was very tired and a bit shabby in spots. While the gardens around the hotel are lovely the main pool surrounds and pool bar along with the walk ways and balconies are mostly unpainted concrete and not attractive. My husband... More 

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Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We loved our stay at the Sheraton on the Big Island. The property was beautiful and had a Luau on site (only on Monday’s). The rooms were clean and had amazing views of the bay or ocean. The pools were not too crowded and the water slide was fun! The morning breakfast was truly wonderful with made to order omelets,... More 

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Escondido, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a wonderful time at the Sheraton. We usually just use a hotel as a place to lay our heads, but our first day on the Big Island we did not leave the hotel! We swam in the gorgeous pool, played ping pong, and ate wonderful food! All of the fun outside the hotel could wait a day! I... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Here for just a short visit. Clean and beautiful location on the Kona Coast. Excellent workout facilities. Hotel staff is friendly and accommodating. Poolside bar attentive and fun. Rooms a little dated but spent very little time in them. The property is gorgeous! Will absolutely be back!

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San Francisco, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

I want to thank the amazing staff at the Sheraton Resort at Keauhou bay for looking after us so well on our recent trip. Ron in valet services not only helped with our room choice, he also had everything you could need for a day at the beach waiting for us as a suprise in our room when we checked... More 

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San Jose, California
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I spent about 5 days in this resort for his department retreat. On day 1, I was totally skeptical about this place. No doubt it has a very chic looking lobby area. But many aspects of this resort did not seem to live up to the branding of "Sheraton". Our room looked tired and dated; bath robes,... More 

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Hotel Review Summarization

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Breakfast buffet(4)
  • Pool area(4)
  • Parking lot(4)
  • Shopping center(3)
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