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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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1,355 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mo Val, CA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Check in was smooth went to room and the bathtub in my room was karoded I have 2 small children the view was wonderful I loved it but man that tub. Called reception said they couldn't move my room cause they were booked. Eventually they did move me. I did lose my view, had a better tub room was smaller... More 

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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

The amenities are great....something for the whole family. Great pools and lovely scenery. Our room was nice with a beautiful ocean view! Staff was helpful and good food at Rays!! Parking included and wine tasting too!

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Charleston, South Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I are celebrating our 40th anniversary in Hawaii and this was our first stop. Our check in was easy and the staff were wonderful throughout our 3 day stay. We had requested an ocean view room which was spectacular! We could watch the boats in the water below. There were groups of people in the water snorkeling.... More 

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Falls Church, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This dated resort could be great, but lacks character, needs more staff, and needs better-trained staff. A lot of little problems added up to a mediocre experience. First the good: The hotel grounds are well kept and attractive, and we liked the location. It's not far from town, so there are more dining options compared to resort areas like Waikoloa.... More 

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Geneva, Switzerland
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Honestly this property has so much potential but the good and bad is very split. We did have an amazingly big room with a wonderful view, this was indeed my favorite part. The grounds are immaculate and well laid out, if only they spent so much time on the inside. The pool was ok, a bit too warm and crowded... More 

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Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Visited this resort to attend a wedding. Room was average, with a nice view overlooking the waves crashing against the shore, and the restaurant where a very loud and irritating "band" played nightly until 9:30 pm - nowhere to get away from this racket, unfortunately, so I stayed away from my room until they were done. All hallways were similarly... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Although the staff were very friendly, the property is run down and dirty. For example, there is obvious mold growing in the grout joints of the granite sink counter. The light switches, walls, and lampshades are fight. The tennis courts appear to have been neglected for years. Some of the elevators have missing pieces of carpeting. Some of the balconies... More 

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Victoria, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Beautiful views from the resort itself, we didn't have any views from our room. The staff are friendly. The hotel is far from the town centre so we probably wouldn't stay here again however they do provide a free trolley service that goes into town regularly. We didn't go to the restaurant as it seemed too expensive. Their buffet breakfast... More 

Was this review helpful? Yes 1
Olympia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived at the Sheraton Kona Resort late on Christmas Day and stayed in an older inside room, then came back a week later and stayed in an ocean front room that was much bigger because of the way the building curves. Overall we really liked this hotel, especially the local people that come in to run programs about Hawaii... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Below average you get what you pay for . What ever you do when you check in be sure that you tell the front desk attendant that you do not want your room to be placed in the inside courtyard. It's soo loud it was horrible . all day an night you can hear kids screaming and people playing in... More 

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Hotel Review Summarization

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Breakfast buffet(4)
  • Parking lot(4)
  • Pool area(4)
  • Shopping center(3)
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1,007 photos of this hotel

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Pool/beach area (103)
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Amenities (56)
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Mountain View Room (30)
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Ocean Front Room (21)
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Pool (41)
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The Hotel (102)

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