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Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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#7 of 15 Hotels in Kailua-Kona
892 Reviews 4 of 5 stars
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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892 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed at this hotel for a spontaneous trip. We opted for the Bed and Breakfast package. We were welcomed immediately. ALL of the staff was helpful, friendly and outgoing. The room was newly renovated and I enjoyed the ocean view we opted for. The room was well furnished, clean and modern. The bed that we... More

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Tustin, California, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here 7 days with my now Wife. Pool was awesome. Rooms were just ok. Nothing to brag about. Valet service was really nice. No beach to walk to. so that was a ( - ). Overall the hotel was Better than fair nothing really to argue about.

Was this review helpful? Yes 1
Gresham, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

What a beautiful facility. There are rooms facing ocean, the village of Kailua-Kona, the mountains, and the south coast. There are at least 7 pools for swimming. The local trolley car that runs from the Sheraton Kona Resort to downtown Kailua Kona and it runs several times a day, and the fare is waived for people staying at the resort.... More

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Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was nice, but definitely not updated. The bathroom was old and had moldy stains. I used clorox to clean it. The beds were not very comfy...hard! The rooms were spacious with big balconies though. The pools were nice. Staff was nice. No complaints for the "steal" of a price. The views were fantastic as well. The Luau on... More

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Buhl, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My daughter and I stayed at the Sheraton Aug 1 throug Aug 9. I was very impressed. The hotel was beautiful. The pool was so nice. Views could not be beat.The breakfast buffet was wonderful. The Best thing about the Sheraton was the staff. Everyone was friendly and helpful. Great Aloha experience! A special shout out to Gary Perreira, the... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this hotel as it was away from the main tourist area and it was very peaceful, which is what we wanted. The pool area is great and while there were a few other people there it never felt crowded. Staff were friendly and willing to answer any queries. I am glad they provide a fridge and bottled... More

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Seattle
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Positives: Great location, friendly staff, nice pool area Unfortunately, most of the rest were negatives. I was "upgraded" to a suite upon arrival. The suite was little more than two hotel rooms with the door open between them. The hotel is tired and in desperate need of maintenance. My room had ants throughout the room, the door to the veranda... More

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SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Alki_Traveller Mahalo for taking the time to provide this detailed feedback about your stay with us. I'm happy to hear that the service you received was excellent, and also to report that our facilities are undergoing an overhaul to make sure they are in even better shape. As far as the pests, we are in a tropical climate and... More

Hawaii
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Third time staying at this hotel. All previous times were very good. This time there were a few dissapointments. First off the conditions of the game room amenities were kind of worn. The cues for the pool table were missing tips...essentially making that useless. The Foosball table was pretty well worn along with a ping pong table that had a... More

Was this review helpful? Yes 1
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Wy1M5, Mahalo for your valuable insight from your stay with us. I'm happy to hear that you were overall impressed with the service you received. Happy to report that we are in the process of ordering all new equipment for our game center! I would love to hear details about the incident at the water slide, and I'm sorry... More

Captain Cook, Hawaii
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great, well kept hotel. Amazing linens, bedding. Every room has an amazing view. The pool is most impressive, there is something for everyone. A sand bottom kitty pool, a swimming pool opposite the big pool...but there are slides connecting it all. Waterfalls and a huge spiral slide. All at the edge of the ocean. Great breeze here... More

Was this review helpful? Yes 1
Seattle, Washington
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a great pool for families, including a water slide and extensive pool. While the kiddies are enjoying that, the parents can enjoy the pool side bar or the Ho'Ola' Spa and it's services complete with a Salt Room and Outdoor Massage Lanai. It is well located between all the South Island (Snorkeling, hiking, and wildlife adventures), Mauka... More

Was this review helpful? Yes 2
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Knowyourtripper, Thank you for your loyalty as an SPG member and for taking the time to write this great, detailed review about our resort. It sounds like you received, for the most part, excellent service during your stay. I'm happy to report that we are in the middle of an overhaul of our rooms to ensure the finished product... More

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Hotel Summarization (Beta)

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Parking lot(4)
  • Pool area(4)
  • Breakfast buffet(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in #4 Top resorts Hotel in #4 On the Beach Hotel in #7 Romantic Hotel in
Hotel Class
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
Number of rooms
521

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton Kona Resort & Spa at Keauhou Bay and other travelers.
3 questions
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Calgary, Canada
1 month ago
Los Angeles, California
2 months ago

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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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