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Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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927 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

I visited this same hotel 2 years ago and LOVED every little piece of it; I've just visited again and unfortunately it's significantly dropped in standards - especially on the food. The grounds and pool are lovely and location gorgeous as always, staff are friendly, I love the free WIFI in rooms, and free guest parking. The breakfast is great... More

Was this review helpful? Yes
Zurich, Switzerland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Very spacious refurbished rooms (ca 45sqm) and terraces to really spread out and feel at home. Switched off my a/c and slept with open window in perfect balmy nights.. All rooms have access to open air gallery instead of corridors. Despite location next to elevators there was no audible noise. Another good working space and if, without own equipment due... More

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Worst experience on the island. Right when we pulled up the staff was disrespectful and not helpful. We parked in the self parking lot which is a hike across incoming g traffic after going up a large hill. Had to carry out bags the whole way to our supposed "ocean view" of the parking lot room. Was able to get... More

Was this review helpful? Yes 1
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for taking the time to provide this valuable feedback on TripAdvisor. While I'm happy to hear that you were treated so well by our bell service, I'm disappointed to hear that you were not pleased with our room -- we're looking into the pest issue. Sometimes they get worse when it rains due to the tropical climate,... More

Montreal, Canada
Top Contributor
55 reviews 55 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is where we started our honeymoon and we were very pleased with everything. The room was very large and overlooking the ocean, with a nice balcony. The breakfast was good and service was friendly. Nice pool area. Worth the money.

Was this review helpful? Yes 1
San Dimas, California
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is supposed to be the best lu'au on the island. The brochure said seaside experience. When we went to check in at the area we were first told to go we were informed that due to the possibility of rain they were moving it to the convention center down the hill. Ok...back into the car and drive down the... More

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SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for this valuable feedback. Luau events are always better outside, and it's unfortunate that the rain ruined the true experience for you and your guests. We'll be sure to pass the comments about the entertainment on to Island Breeze Luau for future consideration. I'd be happy to put you in touch with the company's manager if you'll... More

Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel for 7 nights. Breathtaking view especially during sunsets. The rooms were a little rundown. Staff was very friendly and helpful. The exercise facility is excellent and accessible 24/7. Valley parking is just $7 and the guys bring your car in no-time but guests can opt for a free self-park. The restaurant has a beautiful view... More

Was this review helpful? Yes 1
Chicago, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 3 nights. Service was great all over from the front-desk staff to the concierges. The breakfast was upscale and had a lot of options. The pool is fun and there are a lot of activities that can be done by the hotel like snorkeling and paddle boarding. One con is the rooms which felt... More

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Huntington Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our third time visiting the Big Island. We booked here as we use Starwood points. The hotel is amazing. The room and the view was absolutely gorgeous. We enjoyed Rays on the Bay Restaurant as well as the poolside services. We also booked a Manta Ray swim with Glen and were absolutely amazed at the experience. Of the... More

Was this review helpful? Yes 3
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha JMlittlesister, I'm so glad you enjoyed your stay with us; it does get very busy in Kona during Ironman Week! We hope you return again soon. Thank you for taking the time to post this great review. Best, Katie Vanes PR Manager for Sheraton Kona More

Walla Walla, Washington
Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I am fortunate to travel to Kona for work and always stay at the Sheraton. Every single room has view of the ocean or Keauhou Bay. The view from the seventh floor is superior. It is the top floor and feels so close to heaven up there. Rain or shine, the views are stunning. I watched a thunderstorm pass over... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Traveling Grrr, Thank you for taking the time to post this excellent review of your stay with us. It sounds like you had an overall terrific experience, and we hope to have you here again soon. Best, Katie Vanes PR Manager More

San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We checked into this property on 9/26/14 at around 9:30pm. we were greeted and provided with our room keys to our "partial ocean view" room. Upon entering the room the first thing that we noticed was the smell of mold. it wasn't too bad but it was present. As we were getting ready to go to sleep I killed a... More

Was this review helpful? Yes 3
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Markdntexas, Mahalo for taking the time to provide us with this detailed feedback about your stay with us. I'm sorry to hear that we did not meet your satisfaction during this trip. Regarding the ants by the pool and the single case on your bed, this is not our standard and we do apologize for these pests. Like many... More

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Hotel Summarization (Beta)

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Parking lot(4)
  • Pool area(4)
  • Breakfast buffet(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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