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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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    1,364 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (513)
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    Gainesville, Florida
    Level Contributor
    8 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    1 of 5 stars Reviewed yesterday NEW

    This hotel might be glorious in the past but definitely not now. The view is gorgeous but this is the only thing I can say for a bright side. The whole facility is old and like a dorm. The room need to remodel. The tub have a lot of grey spot which cause me don't dare to take a hot... More 

    Was this review helpful? Yes
    Katy, texas
    Level Contributor
    6 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed 2 days ago NEW

    This place is horrible and the staff are even worse. Avoid at all costs. Stay anywhere else but here. The staff don't really care about the people that stay there. Customer service is a non-existent term to them, they don't even know what it means! Our rooms were supposed to be ocean front and from our balcony we looked at... More 

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    Simi Valley, California
    Level Contributor
    23 reviews
    23 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    2 of 5 stars Reviewed 3 days ago NEW

    Really good looking property on a beautiful piece of land. This property is very poor run and sporadically maintained. Confusion on check in, late check out granted and revoked, dirty bathroom, dirty carpet and bad beds speak to the lack of leadership and execution on the property. I think this should be avoided by any experienced traveler.

    Was this review helpful? Yes
    Siem Reap
    Level Contributor
    5 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    3 of 5 stars Reviewed 3 days ago NEW

    There is nothing wrong with this hotel; there is also nothing great. What it offers though is a good location to see the Kailua-Kona (K-K) side of the island. The hotel itself has a massive pool; but did you really come to the Big Island to sit around a pool? Grab the cheapest room here and use it as a... More 

    Was this review helpful? Yes 2
    Hilo, Hawaii, USA
    Level Contributor
    24 reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    I recently got married at this resort! It was everything I imagined, and more. My wedding planner, Crystal, was amazing! The weather was great for an outdoor, sunset ceremony. The reception was beautiful. The BBQ buffet was so ono! The night went by soooo fast, but all of the guests had only good things to say about the venue. Nice... More 

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    Seattle, WA
    Level Contributor
    11 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed 4 days ago NEW via mobile

    Recently spent 9 nights here. We had stayed here several years ago and had enjoyed our stay even though the hotel seemed a bit dated. Upon our return it seemed evident that renovations had been completed. One nice thing about an older hotel is the rooms are huge. We had a slight issue when we first checked in, the room... More 

    Was this review helpful? Yes 1
    Minneapolis, Minnesota
    Level Contributor
    23 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed 4 days ago NEW

    Overall nice hotel with great views and great pool. Expensive to eat there. We were traveling to the Big Island for our honeymoon. We had a travel agent book all our reservations. Everything was fine with check-in, we asked for a higher level room with ocean view, but got a room facing the pool. When we went back they gave... More 

    Was this review helpful? Yes
    Level Contributor
    4 reviews
    5 of 5 stars Reviewed 5 days ago NEW

    I was working on Big Island for the week and decided to extend my trip for some R&R with my husband. Once he arrived, we immediately felt like we were on vacation. As Hawaii residents, it's a privilege to be able to explore our neighbor islands and we truly enjoyed our time at the Sheraton Kona Resort. This resort is... More 

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    Mo Val, CA
    Level Contributor
    6 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    3 of 5 stars Reviewed 6 days ago NEW via mobile

    Check in was smooth went to room and the bathtub in my room was karoded I have 2 small children the view was wonderful I loved it but man that tub. Called reception said they couldn't move my room cause they were booked. Eventually they did move me. I did lose my view, had a better tub room was smaller... More 

    Was this review helpful? Yes
    Level Contributor
    13 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    3 of 5 stars Reviewed 6 days ago NEW via mobile

    The amenities are great....something for the whole family. Great pools and lovely scenery. Our room was nice with a beautiful ocean view! Staff was helpful and good food at Rays!! Parking included and wine tasting too!

    Was this review helpful? Yes
    Hotel Review Summarization

    What travelers say

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    • Breakfast buffet(4)
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