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Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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922 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Dimas, California
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed today NEW

This is supposed to be the best lu'au on the island. The brochure said seaside experience. When we went to check in at the area we were first told to go we were informed that due to the possibility of rain they were moving it to the convention center down the hill. Ok...back into the car and drive down the... More

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Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the hotel for 7 nights. Breathtaking view especially during sunsets. The rooms were a little rundown. Staff was very friendly and helpful. The exercise facility is excellent and accessible 24/7. Valley parking is just $7 and the guys bring your car in no-time but guests can opt for a free self-park. The restaurant has a beautiful view... More

Was this review helpful? Yes 1
Chicago, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the hotel for 3 nights. Service was great all over from the front-desk staff to the concierges. The breakfast was upscale and had a lot of options. The pool is fun and there are a lot of activities that can be done by the hotel like snorkeling and paddle boarding. One con is the rooms which felt... More

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Huntington Beach, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our third time visiting the Big Island. We booked here as we use Starwood points. The hotel is amazing. The room and the view was absolutely gorgeous. We enjoyed Rays on the Bay Restaurant as well as the poolside services. We also booked a Manta Ray swim with Glen and were absolutely amazed at the experience. Of the... More

Was this review helpful? Yes 3
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha JMlittlesister, I'm so glad you enjoyed your stay with us; it does get very busy in Kona during Ironman Week! We hope you return again soon. Thank you for taking the time to post this great review. Best, Katie Vanes PR Manager for Sheraton Kona More

Walla Walla, Washington
Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I am fortunate to travel to Kona for work and always stay at the Sheraton. Every single room has view of the ocean or Keauhou Bay. The view from the seventh floor is superior. It is the top floor and feels so close to heaven up there. Rain or shine, the views are stunning. I watched a thunderstorm pass over... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Traveling Grrr, Thank you for taking the time to post this excellent review of your stay with us. It sounds like you had an overall terrific experience, and we hope to have you here again soon. Best, Katie Vanes PR Manager More

San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We checked into this property on 9/26/14 at around 9:30pm. we were greeted and provided with our room keys to our "partial ocean view" room. Upon entering the room the first thing that we noticed was the smell of mold. it wasn't too bad but it was present. As we were getting ready to go to sleep I killed a... More

Was this review helpful? Yes 3
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Markdntexas, Mahalo for taking the time to provide us with this detailed feedback about your stay with us. I'm sorry to hear that we did not meet your satisfaction during this trip. Regarding the ants by the pool and the single case on your bed, this is not our standard and we do apologize for these pests. Like many... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed at this resort with friends and family. The weather was beautiful, the staff was friendly and helpful, but there was little choice for meals. I'm guessing most people take the trolley or rent a car and go to downtown Kona, but for these first 5 days of our vacation we just wanted to relax at the resort... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha GirlOnTheGoCA, Thank you for taking the time to review your stay with us. While I'm pleased you enjoyed the service and experience, I'm disappointed to hear that our dining options did not satisfy you. We do have two breakfast options, Ainakai and Keauhou Coffee Company, Holua Poolside Bar & Lounge for lunch, as well as Rays on the Bay... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Sheraton at Keauhou Bay in Kona was fantastic. The hotel is beautiful and the staff are caring and very polite. Our room was always clean and we always had fresh towels and clean linens. The hotel also has a great restaurant called Rays on the Bay which is an awesome spot to have a cocktail and watch the sunset.... More

Was this review helpful? Yes 3
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha EdStewart10, Thank you for taking the time to post your great review of your stay with us. I'm pleased to hear that you received excellent service and took advantage of our gateway to the bay and enjoyed your experience at Rays on the Bay! Looking forward to your next stay with us. Regards, Katie Vanes PR Manager More

Sellersburg, Indiana
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely, large room with appropriate furniture. Bathroom sink in separate area from toilet and tub. Very large balcony. Frig and safe. Only problem was the temperature. Although we ran the AC constantly, the room temp never went below 70 (in three nights). Others in our group mentioned this also. The grounds are beautiful, with two connecting pools and a waterslide.... More

Was this review helpful? Yes 2
Texas
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went to a conference at this resort. We booked an ocean front room and it was one of those sideways view of the pool and beyond you could see the ocean. The problem was that the wall of the room next door extended beyond our balcony so that blocked a big chunk of the view. We slept in that room... More

Was this review helpful? Yes 2
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Luv2travel65, We're pleased to hear that you enjoyed your stay with us at Sheraton Kona. It sounds like you had an excellent experience, and we hope to have you back soon. Oh, and we actually DO have a mini fridge! They are in every room under the TV. Again, thank you for taking the time to write your review.... More

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Hotel Summarization (Beta)

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Parking lot(4)
  • Pool area(4)
  • Breakfast buffet(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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