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Sheraton Kona Resort & Spa at Keauhou Bay

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78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Sheraton Kona Resort & Spa at Keauhou Bay
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1,246 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Orange, New Jersey
Top Contributor
125 reviews 125 reviews
16 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here one night. The rooms are good size and amenities are great- the little touches like the hammock in the court yard was fun to swing on after dinner. We used the pool in the morning - it offers various activities for everyone and was very enjoyable. Take a stroll down the walkway from the pool and talk... More 

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Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We got a really good deal on priceline so overall we were happy from a value for money perspective. The common areas are nice and the bar was enjoyable. The rooms are very dated but spacious. Bathrooms were really not good and badly need an upgrade. The service is not what you'd expect in a Sheraton, more like a 3... More 

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Buffalo, New York
Senior Contributor
40 reviews 40 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

this hotel is located south of the airport, close to the best snorkeling spots on the island. The pool, restaurant, rooms, views, and grounds are very welcoming and a great value. The hotel is clean and overlooks the ocean where you can watch giant manta rays at night. Located centrally between the volcano national park and the northern most part... More 

Was this review helpful? Yes 2
Arlington, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This past week my husband and I had the pleasure of staying at the Sheraton Kona Resort and Spa in Kona, Hawaii. To say that the Sheraton Kona provided a pleasurable experience is truly an understatement! From the moment we were greeted at the front desk, to the final goodbyes from staff and newfound friends, our interactions with hotel employees... More 

Was this review helpful? Yes 1
Esko, Minnesota
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had a good room with a great view. The staff was courteous and helpful with any questions about the hotel and island attractions. The pool was wonderful and the workout room clean and had updated machines. Rays by the Bay was enjoyable and the Manta viewing amazing. Close to Kona shopping and other "tourist" activities.

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San Diego
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent three nights here in a room with a gorgeous view of the Bay and mountains, The room was immaculate, the king bed comfy. We liked the crisp white linens. As noted in other reviews, the room had popcorn ceiling and the buildings are older. This did not affect our comfort and we enjoyed our stay. The pool and... More 

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wollongong
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We travelled from Australia and left it up to our travel agent to book us a hotel. We were extremely happy with the resort. Our ocean front room was very large, with a balcony that looked straight at the ocean, and where we could also see the manta rays come in at night. Sure, it's a little dated, but the... More 

Was this review helpful? Yes 1
clifton, co
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a beautiful resort with such nice people around you all the time. The staff was knowledgeable, well spoken and lovely to be around. Ray's on the Bay had nightly entertainment including a lovely hula show on Friday night. Amazing views of the sting rays from the lanai.

Was this review helpful? Yes 1
kona hawaii
Contributor
20 reviews 20 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

Although I no longer live here when I do return I love to stay at your resort a couple days out of my vacation, even with the fact I stay up in Bayview estates right up above you. I love your pools and water slide for the kids, and the fact the bar is right next to the pool. However... More 

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SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, I'm so sorry to hear about your recent negative experience. We have a brand new management team of the pool with a separate company, and we are still integrating them into our Sheraton Kona culture. I will definitely make them aware of this, and to be more socially conscientious. Are you still staying here in Keauhou? I would love... More 

Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I loved my stay here. I had a wonderful meal on the bay. My room was comfortable and clean, it looked out on the waves crashing on the rocks. I enjoyed walking around the property and the pools were so nice. I especially enjoyed the luau dinner, I've heard that this is one of the best and I believe it.

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Hotel Review Summarization

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Breakfast buffet(4)
  • Parking lot(4)
  • Pool area(4)
  • Shopping center(3)
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Amenities (56)
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Mountain View Room (30)
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Pool (41)
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The Hotel (102)

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