We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Kailua-Kona hotels

Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5 Resort   |   78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Kona Resort & Spa at Keauhou Bay to your Saves list
Sheraton Kona Resort & Spa at Keauhou Bay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
69%
Ranked #7 of 15 hotels in Kailua-Kona
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
Daniel T Honolulu, Hawaii, United States
  • Overview
  • Reviews (852)
  • Photos (923)
  • Similar Hotels
  • Amenities
  • Q&A (2)
  • Room tips (318)
  • Location
  • More
Write a Review

852 people have reviewed this hotel

Traveler rating
    258
    329
    174
    62
    29
See reviews for
226
421
32
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Honolulu, Hawaii, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Sheraton Kona is great for families as well as couples! Situated right on the ocean, it offers great views of Mauna Loa & Mauna Kea, as well as an awesome sunset! Large, comfortable rooms, several dining options (I really like the ambiance and food at Ray's) and friendly staff.

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Have stayed here a few times since I like to try and stick with Starwood properties and it's the only one in Kona. It's usually nice. Had a bad experience this past trip with miscommunication among the staff there, causing me to delay my morning almost an hour. I left really frustrated. However, the manager emailed me and offered his... More

Was this review helpful? Yes
Richmond, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Best thing: excellent pool area, just the thing to come back to after a busy and active day. Worst thing: pretty much everything else. Room cleaning was very poor indeed, food and drink on site is hugely overpriced and there’s not a lot of choice, staff were not particularly friendly or helpful (hint: if we request something be brought up... More

Was this review helpful? Yes
Blue Mountains National Park, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I selected this hotel because I wanted one that was close to, or had easy access to, the main centre. I have been bitterly disappointed. The trolley bus only operates every two hours which doesn't really make it a great transport system. There is nothing in walking distance - no alternative eating places or access to grocery shop without hiring... More

Was this review helpful? Yes 1
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha SassyCeremonies, First of all, let me say thank you for providing your valuable, detailed feedback on your recent stay at the Sheraton Kona. While we're happy to hear that your overall staff service was friendly and the wi-fi worked well -- and that you enjoyed the pool -- I am saddened to hear about your disappointment with our location... More

Rancho Palos Verdes, California, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

My husband and I visited the Sheraton Kona on our honeymoon last week. The trip started out a little rocky, but ended well! They first "upgraded" us to a view of the parking lot on the second floor right next to the elevator which was loud all night. We then found a lizard in our room! They sent someone to... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Thank you for recently staying with us at the Sheraton Kona and for providing us with your valuable insight. We're so happy to learn that Veronica was able to assist you and help with your every need. Being in the tropics, lizards and other pests are an ongoing issue for most hotels. We have our hotel on an aggressive remediation... More

1 review
1 of 5 stars Reviewed 4 days ago NEW

We selected this hotel for our Big Island vacation this year since Keauhou Beach Hotel closed last October. For the price, the Sheraton was very disappointing. Resort fee $30/day - for services that are standard in other Kona hotels. Roll-away bed is $65/day - again free at other hotels. Rooms need updating - low water pressure and weak air conditioning.... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Steve, Thank you for recently staying here with us at the Sheraton Kona, and for taking the time to provide us with your valuable feedback. I am sorry to hear that you had such a disappointing experience at our resort. While we're glad to hear that the service was friendly, we're disappointed to hear that you were overall not... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I really don't have too much negative to say about this facility. The room, service and ammenities were generally good and the pricing was quite reasonable. It is located very near to a popular Kona beach with snorkeling, surfing, turtle watching, and other activities, and is very close to a local mall with a number of shops and restaurants. I... More

Was this review helpful? Yes 1
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Rantech, Thank you for staying with us and for taking the time to provide this valuable insight. I've noted these comments about the recreational areas and will be sure to take this up with our cultural and activities management. Should you have any additional concerns, please feel free to email me directly at kathryn.vanes@sheraton.com Sincerely, Katie Vanes, PR Manager More

San Diego, CA
Top Contributor
75 reviews 75 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Retro hawaiian hotel (old Kona Surf) with a good location. Definitely need car. Rooms clean, beds comfy. We had five and the suite worked well. Very nice roll out beds. Good view for oceanfront. Platinum Starwood benefits used including valet parking, half price cabana rental, 15% off food, free continental brekkie (or just $8 for full buffet). Have to admit,... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha upintheairmom, Thank you so much for providing your valuable feedback on your stay with us. We are delighted to hear that you were able to access great benefits as a Platinum Starwood member and that you enjoyed our newly revitalized menu at Rays on the Bay! We look forward to seeing you again. Regards, Katie Vanes, PR Manager More

Honolulu, Hawaii
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sheraton Keauhou for a weekend trip in July. Great family friendly hotel. The pool was large with a small slide, two separate sections, a sandy area for smaller children, two hot tubs, and a large slide - the kids swam for the entire day. Food at the restaurant was good (breakfast, lunch, dinner). The restaurant/bar "Rays... More

Was this review helpful? Yes
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Dear Aloha808, Mahalo for taking the time to give us a fantastic review -- we're so glad you enjoyed your stay at the Sheraton Kona, from the family-friendly activities to the delicious food at our various restaurants. We look forward to having you and your family back in Keauhou! Regards, Katie Vanes, PR Manager More

San Francisco, California
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton Kona resort for 2 nights at the end of a trip to the big island for a yoga retreat. I booked it on a quick whim to spend a few nights in Kona. My husband and I had been to the big island in August 2013 and loved the area. We stayed at the Hilton... More

Was this review helpful? Yes 1
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha UtahLovin, Mahalo for taking the time to share this feedback with us on TripAdvisor. I'm pleased to share with you that the Sheraton Kona recently received a revitalization, so it will be a whole new resort the next time you visit. As for our location -- while we acknowledge that we are 15 minutes outside of town -- we... More

Owners: What's your side of the story?
If you own or manage Sheraton Kona Resort & Spa at Keauhou Bay, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Kona Resort & Spa at Keauhou Bay? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Parking lot(4)
  • Pool area(4)
  • Breakfast buffet(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Starwood, BookIt.com, Tingo, Hotels.com, Travelocity, BookingOdigeoWL, Priceline, Otel and Venere so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

923 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (483)
Viewed
Hotel & grounds (162)
Viewed
0:12
Videos (1)
Viewed
Pool/beach area (74)
Viewed
View from room (53)
Viewed
Room/suite (50)
Viewed
Bathroom (10)
Viewed
Business center/function rooms (1)
Viewed
Dining (19)
Viewed
Family/play areas (1)
Viewed
Other (112)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (436)
Viewed
Amenities (84)
Viewed
Mountain View Room (47)
Viewed
Ocean Front Room (34)
Viewed
Pool (58)
Viewed
Restaurants and Bars (55)
Viewed
The Hotel (158)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Kailua-Kona with
any amenities

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Green Hotel in Kailua-Kona #4 On the Beach Hotel in Kailua-Kona #4 Top resorts Hotel in Kailua-Kona #7 Romantic Hotel in Kailua-Kona
Hotel Class
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
Number of rooms
521

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton Kona Resort & Spa at Keauhou Bay and other travelers.
2 questions
20 days ago
1 month ago

See all questions (2)

Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer