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Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #7 of 14 hotels in Kailua-Kona
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335 reviews from our community

Traveler rating
    93
    152
    60
    19
    11
See reviews for
Families
87
 
Couples
169
 
Solo
8
 
Business
12
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 23, 2013 NEW

My husband and I traveled to the Big Island for a last minute trip. I book through Hawaiian air, a package deal...air,resort and car for 12 days on this gorgeous island. We traveled all day by air and were exhausted when we arrived at the hotel. The lobby was beautiful and very inviting, open air with an ocean view. The... More

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See 4 more reviews by Carrie D for Kailua-Kona
New York City, New York
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 23, 2013 NEW

This hotel offers specials when booked in advanced excellent choice secluded yet close to Kona. The rooms are fantastic and very spacious with a large balcony (lanai) the grounds beautiful to keep you entertained no wonder is a family retreat in the island only drawback is the lcd bright blue temp control display right in front of the bed can... More

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See 2 more reviews by dreyes1047 for Kailua-Kona
Meadowbrook, Illinois, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 23, 2013 NEW

We stayed one night at the Sheraton Keauhou after a day of snorkeling with SeaQuest Adventures. They kindly kept our luggage for us at the hotel and after our snorkel adventure, we just walked up the hill to our hotel. It was very convenient for our one-night stay. We had appetizers at Ray's on the Bay and watched the sun... More

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See 5 more reviews by Heather L for Kailua-Kona
Santa Ana, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2013 NEW

We used to stay at this hotel when it was the Kona Surf way back when. (Oops, I guess that dates me!) Wow, what a transformation. One of the last times we stayed here we renewed our wedding vows in the chapel on the grounds, so that is why it feels like we came "home again." The Sheraton Kona was... More

Was this review helpful? Yes 1
See 2 more reviews by Kathy Z for Kailua-Kona
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2013 NEW

Our stayed was in May 2013. Since the Sheraton name has taken over you can "slowly" see the up-keep of the resort and I due mean slowly. Even though it says on the websiste, all rooms have been "remodeled", the bathrooms remain the last piece yet to be upgraded. I hope the Sheraton can fully restored this resort to its... More

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Honolulu
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2013

Our stay here was really seamless from driving up to the entrance through check out. The staff was helpful and attentive throughout. Our biggest regret of our trip was not actually planning to spend more time at the Sheraton. The pool with waterslide was awesome and everyone on the pool staff took great care of us too. Sally at the... More

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See 5 more reviews by Matthew F for Kailua-Kona
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
May 20, 2013

Aloha! What a wonderful review, thank you. It is always a pleasure to hear from our guests and learn about their experiences at Sheraton Kona Resort & Spa at Keauhou Bay. We’re thrilled you enjoyed spending time at the Manta Ray Super Slide and Pool and so happy learn that our staff took such good care of you while you... More

Vancouver, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 17, 2013

My family and I stayed here for two nights at the start of a 7 day trip to Hawaii and from the moment we arrived, we knew we were going to have an enjoyable and relaxing stay. The check-in staff were friendly and welcoming, the room was large, comfortable and clean, and the hotel has a friendly, relaxed feel. The... More

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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
May 20, 2013

We also wish you could have stayed a little longer. Thank you for sharing such a lovely review for Sheraton Kona Resort & Spa at Keauhou Bay. It is our goal to provide all our guests with a seamless stay from check in to check out and create an experience for them that forms fond memories. We are thrilled that... More

New York City, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 16, 2013

I lay here in bed listening to the bumping music from Rays on the Bay. Now I am 31 traveling with a 35 year old. We are both Starwood Gold (previously Platinum, ugh). We were "upgraded" to a room but unfortunately it's above the restaurant bar. Coming from the east coast with jet lag, we are in bed early but... More

Was this review helpful? Yes 1
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
May 20, 2013

Aloha and thank you for sharing your thoughts with us about your recent stay. We are very sorry that the sounds emanating from the bar were a disruption to your rest and wish you would have let us know so that we could have checked to see if another room was available for you. Please know that our management team... More

Brisbane, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 15, 2013 via mobile

Overall a good hotel provided you have transport as it is a long way from Kona. Shuttle takes 45 mins each way and runs only every 2.5 hours. If you are stuck at the hotel during the day, the only food available is by the pool and is the usual high fat chips, fries etc. For a hotel at this... More

Was this review helpful? Yes 2
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
May 20, 2013

Mahalo for choosing the Sheraton Kona Resort & Spa at Keauhou Bay for your recent stay in the area. We’re pleased you enjoyed your stay and that your dining experience at Rays on the Bay fully impressed you; we appreciate your kind comments. Rays offers the satisfying flavors of the Kona Coast and romantic sunsets you can't find anywhere else.... More

Brooklyn, New York
1 review
5 of 5 stars Reviewed May 15, 2013

My girlfriend and I visited Kona for a couple of days this month and decided to book at the Sheraton. From the moment we arrived we felt like we won the lottery with choosing a hotel. The staff was impeccable the service was amazing and it just seemed like everyone went the extra mile. Seriously. For us, it's a no... More

Was this review helpful? Yes
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
May 20, 2013

Aloha! Thank you for sharing your review for Sheraton Kona Resort & Spa at Keauhou Bay. It means so much to us to learn that you enjoyed your time with us and felt like a queen while you were here. Our staff’s number one priority is our guests and making sure they are cared to ensure that they have the... More

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View all 14 hotels in Kailua-Kona, ranked by popularity

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Hotel Summarization (Beta)

What travelers say

  • Manta rays(84)
  • Ocean views(42)
  • Very nice(13)
  • Pool area(5)
  • Breakfast buffet(4)
  • Parking lot(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Kailua-Kona
#3 On the Beach Hotels in Kailua-Kona
#4 Top resorts Hotels in Kailua-Kona
#7 Family Hotels in Kailua-Kona
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua Kona
Sheraton Kailua-Kona
Kailua-Kona Sheraton
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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Sheraton Kona Resort & Spa at Keauhou Bay
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