We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
GreenLeadersSilver level
Sheraton Kona Resort & Spa at Keauhou Bay
Professional photos View all
Browse nearby
Sheraton Kona Resort & Spa at Keauhou Bay
Write a Review

995 reviews from our community

Traveler rating
    306
    382
    194
    78
    35
See reviews for
256
494
41
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (995)
  • Mar-May only
    (213)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (316)
  • Dec-Feb only
    (270)
All months
Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Staying here for. 7 nights over Xmas period has been an extremely expensive and disappointing mistake. Service in the one and only restaurant is poor and the food mediocre. Xmas eve has been a complete fizzler, waited 1.5 hrs for a table booked 2 days previously at their so called flagship restaurant "rays on the bay " when we eventually... More 

Was this review helpful? Yes 2
Bellevue, Washington
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

Front desk was friendly at check in and the bell personnel were on top of their job. Where things went downhill were the quality of the room - mediocre and worn, though roomy. Big problems: the hot tubs temperature was not adequate and poses a risk. The filter/drain cover was loose and easily moved. There was a check for towels... More 

Was this review helpful? Yes
Los Osos, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We have stayed at this Sheraton many times, usually twice a year. I have a spinal injury and so take medicine. Last year was the first year I started meds. We left the room on our first night last November and when we returned my medication was gone. They left the non-narcotic medication but took both bottles of Norco. The... More 

Was this review helpful? Yes 1
San Diego, CA
Top Contributor
61 reviews 61 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

As a Top contributor on TripAdvisor, I hate to make negative comments (please see my other reviews). However, this hotel was a true disappointment! The sad part is that this property has potential to be one of the best resorts on the Big Island - due to its dramatic setting; however, poor management has runt this hotel to the grounds.... More 

Was this review helpful? Yes 2
Myrtle Beach, South Carolina
Top Contributor
103 reviews 103 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a very pleasant surprise. We stayed one night, but wish now that it could have been longer. Will definitely be back. The rooms were spacious and clean with a lovely private lanai. Amenities were great!! On site rentals for recreational gear, kid's activities, and the service was spectacular.

Was this review helpful? Yes
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The strongest points of this hotel are the beauty of the grounds, the beautiful pool, and the ocean-side. The grounds are pristine and incredibly beautiful. Funny enough, this is not entirely a luxurious hotel, the rooms themselves are not extravagant at all, with the furniture and carpet quite aged, the ice machines outside the door rusted and aged, and the... More 

Was this review helpful? Yes 1
Corvallis, Oregon, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We chose this hotel because of the Sheraton name and found it to be one of the best hotels we have ever stayed at. If you want all the amenities, a great location and the best aloha (service); this is the place for you. I loved every minute of our stay. Great value for the money!

Was this review helpful? Yes
Honolulu
Contributor
17 reviews 17 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We are worldwide travelers and prefer the Starwood brand when convenient. We are SPG Gold members and live in Honolulu. Our expectations are high when visiting our neighbor islands. We were flat out ripped off here and charged $350 per night for a "Deluxe Ocean Suite." What a joke. Partial view at best, next to the restaurant with loud music... More 

Was this review helpful? Yes 2
Klamath Falls, Oregon
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent two days at this resort in early December 2014. Super friendly staff, the best we have encountered on the Hawaiian Islands!!! This is a beautiful and relaxing property, farther away from the hustle and bustle of the downtown area. We enjoyed the pool and walked the grounds watching the beautiful Pacific Ocean and sunset. We... More 

Was this review helpful? Yes
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is much further down the Alii Drive. it's quite isolated so, it offers a lot more quiet from the crowds in Kona. The room was spacious and they had free wifi and complementary breakfast for SPG members! :) The only disappointment was the evening restaurant Rays on the Bay, which i see is highly popular for manta ray... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Kona Resort & Spa at Keauhou Bay? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Manta rays(83)
  • Ocean views(42)
  • Very nice(13)
  • Pool area(4)
  • Parking lot(4)
  • Breakfast buffet(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Orbitz, BookIt.com, Expedia, Cheap Tickets, Starwood, Hotels.com, TripOnline SA, Booking.com and Tingo so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#2 Green Hotel in Kailua-Kona
#3 Business Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Romantic Hotel in Kailua-Kona

849 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (553)
Viewed
Bathroom (15)
Viewed
Hotel & grounds (189)
Viewed
Room/suite (61)
Viewed
Dining (26)
Viewed
Pool/beach area (85)
Viewed
0:12
Videos (1)
Viewed
View from room (71)
Viewed
Family/play areas (2)
Viewed
Business center/function rooms (1)
Viewed
Other (102)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (287)
Viewed
Amenities (56)
Viewed
Mountain View Room (30)
Viewed
Ocean Front Room (21)
Viewed
Pool (41)
Viewed
Restaurants and Bars (37)
Viewed
The Hotel (102)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
View from room (1)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay