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All 14 Kailua-Kona hotels

Sheraton Kona Resort & Spa at Keauhou Bay

4.0 of 5
78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
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Sheraton Kona Resort & Spa at Keauhou Bay
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Ranked #7 of 14 hotels in Kailua-Kona
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352 reviews from our community

Traveler rating
    97
    160
    61
    22
    12
See reviews for
Families
89
 
Couples
178
 
Solo
8
 
Business
13
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 14, 2013 NEW

My partner and I were visiting as part of our 25th wedding anniversary. We chose not to hire a car. The cab fare from the airport costs around $55. Queuing at check in was more like cattle herding or a line up at the bank - not a nice way to start the our stay. We waited about 10 minutes.... More

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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 17, 2013

Aloha and happy anniversary. Although you have expressed an appreciation for several aspects of your stay, we were truly disappointed to learn that we were unable to fully meet your expectations. Please accept our apologies for the delay you experienced at check in. Your suggestions and feedback are all welcome and we are grateful for your perspective. We hope that... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 14, 2013 NEW

I stayed at this hotel for 4 nights. Amazing. Great location, nice restaurant and bar right at the sea - at night watch mantas swimming there, good gym facilities, friendly staff, great pool area, rooms are big and very very clean. To summarize: you have to visit this hotel. I will definitely return :-)!

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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 17, 2013

Aloha and thank you for your lovely review of Sheraton Kona Resort & Spa at Keauhou Bay. It’s wonderful to hear from our guests. We were thrilled to read your comments and learn how much you enjoyed our location, Rays on the Bay, watching the manta rays, our staff and so many other aspects of your visit here. Please come... More

cary, nc
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 12, 2013

This was a very nice resort and we had an ocean view room. Even though it would be more expensive, I would have booked an oceanfront room instead. The hotel is very nice and the grounds, pools and hot tubs are very well maintained and beautiful. I had imagined that there was a beach right at the hotels - especially... More

Was this review helpful? Yes 1
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 17, 2013

Thank you for choosing the Sheraton Kona Resort & Spa at Keauhou Bay for your recent stay in the area and for your many kind comments. We are delighted you enjoyed your time with us and the amazing sunset as seen from Rays on the Bay. One day we hope that you will return to the area and allow us... More

Adelaide, Australia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 11, 2013 via mobile

We found the location convenient and enjoyed driving and viewing the scenery on the way to waipio and volcanoes but would definitely recommend hiring a car, otherwise it is too far to walk to any main attractions and taxis would be expensive. The resort is beautiful and functional. The rooms are quite nice but not special. Concierge are particularly helpful.... More

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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 17, 2013

Our guests’ comfort is always important to us and we love knowing that you enjoyed such a great stay. We value your feedback regarding multiple aspects of your visit and appreciate the time you have taken to share your comments with us. We hope that the next time you are visiting the area you will allow us the pleasure of... More

Denver
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2013

We stayed here for 4 days during a Conference and found it fairly priced for the accommodations - great family spot - terrific pool. Business Center is updated next to snack bar where you can get breakfast alternatives to the higher priced restaurants. I would return to this hotel for a Conference, but not necessarily for pure leisure.

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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 12, 2013

Mahalo for your review. We are pleased that your stay at Sheraton Kona Resort & Spa at Keauhou Bay for the conference was enjoyed and you really liked our fantasy pool. Your comments and feedback are appreciated and we hope that we can welcome you back soon. More

Israel
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 9, 2013

I did not like the hotel!!! Structure inconvenient to get to the rooms you need to "walk" around . Small shower. Internet barely works Around the hotel were not many Attractions Who comes to the big island to see the volcanoes advised him to stay in Hilo and not reach the other side of the island

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SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 12, 2013

Aloha. We could not be more disappointed than to hear that your recent stay was not as you had anticipated. We do regret that we were not able to create a better experience for you but appreciate the time you took to share your comments. More

Zurich
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 6, 2013

- bugs in the room - unfriendly service - rooms old and dirty - internet not working - extrem high resort fee the only positiv thing is the pool who is pretty nice with a nice view stayed here two years ago already and it was good. But they didn't modernize the rooms for several years. We had bugs in... More

Was this review helpful? Yes 1
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 12, 2013

Mahalo for sharing your perspective of your recent stay with us. It is truly disappointing when a guest leaves and feels they did not have their expectations met and we would like to offer our sincerest apology with regard to your experience. The resort charge you mentioned does provides our guests a generous array of amenities and services for one... More

Raleigh, North Carolina
1 review
2 of 5 stars Reviewed June 5, 2013

I booked this hotel on a bidding site, for what I thought was a pretty good price, and was very excited about my stay. The hotel looks beautiful and has really good reviews. When I arrived, I asked about getting an ocean view room, but was told it would be an additional $40 a night, which I declined. I was... More

Was this review helpful? Yes
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 12, 2013

Aloha and thank you for sharing your thoughts with us about your recent stay. Although we are glad that you have expressed an appreciation for our pool, staff and location, we were disappointed that we could not fully impress you. Since it is our hope to accommodate the needs of all of our guests, we deeply regret any inconveniences that... More

London
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 3, 2013

Well we were on a Globus tour of the 4 big islands and having stayed at all 4 Sheraton resorts, I would have to say that Kona was our favourite. We paid for the ocean front upgrade and because we were on our 25th anniversary, we were given the ocean front deluxe with the view of the Manta Ray's coming... More

Was this review helpful? Yes 3
See 2 more reviews by DonnaLondonLondon for Kailua-Kona
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review
June 12, 2013

Mahalo and happy anniversary! It was our sincere pleasure to have you staying with us at Sheraton Kona Resort & Spa at Keauhou Bay as you commemorated 25 years of marriage. We’re thrilled you enjoyed the sunsets, smell of the ocean, sounds of the birds, the pools, Rays on the Bay and so much more. Our guests are our number... More

Kansas City, Missouri
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 2, 2013

I now have been blessed to rate my experiences on three different islands. This trip included Maui and The Big Island. (Previous was Kauai in 2011). If you are looking for a "Beach Experience" this wouldn't be the place to go since most of the island is made up of volcanic lava rock. However, we were wanting a beautiful place... More

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Sheraton Kona Resort & Spa at Keauhou Bay
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Hotel Summarization (Beta)

What travelers say

  • Manta rays(84)
  • Ocean views(42)
  • Very nice(13)
  • Pool area(5)
  • Breakfast buffet(4)
  • Parking lot(4)
  • Shopping center(3)

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar/Lounge Beach Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotels in Kailua-Kona
#3 On the Beach Hotels in Kailua-Kona
#4 Top resorts Hotels in Kailua-Kona
#8 Family Hotels in Kailua-Kona
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua Kona
Sheraton Kailua-Kona
Kailua-Kona Sheraton
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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