We are starwood platinum preferred guests and always choose to stay at a Sheraton, Westin, St Regis, etc - whatever star wood property is available. When we arrived at this Sheraton, very excited to be in Hawaii, we weren't even greeted. Since the property is under construction (which they did not tell us about in advance) there is no lobby.... More

I stayed at this hotel in May 2012, and had been looking forward to it all holiday as i belived it to be an outsanding hotel. However i was met with a costa del sol style hotel, with big swimming pool nice restaurants but a hollow feeling, with very little hawaiian charm. Our room was spcaious and comfortable and we... More

My family and I have decided to stay at the Sheraton Keauhou Bay Resort & Spa this weekend (Memorial Day weekend) and was pleased to find a very friendly and "go out of their way" type of staff, numerous activities (love the slide and pool areas!), and a well-kept room, which by the way, the staff was very helpful with... More

Went here on second Island of our 10 anniversary. Was a little concerned when we heard about the construction. But still thought we would give it a shot. Check was smooth although it was tucked away in the back because of the construction. They are trying to improve the place so things like this happen. We really wanted to see... More

My wife and I stayed here in mid may 2012. Hotel is very hard to find - especially at night. Too far from downtown Kailua Village. Room was ocean veiw but they goofed up on our 5 month old reservation and didnt have the correct room for us. We got room/resort charges waived which was a plus. Pool is nice... More

I booked the room through AAA and upgraded to a Ocean Front room. This was going to be a two night stay and then off to a condo on the south side of the Big Island. We were pretty excited about the room and the wonderful views we were expecting. The trip to the hotel from LA was going great... More

For what we paid, we would have expected better service. The room was fine, the pool was nice, the staff was friendly, but when we ran out of coffee-making supplies in the room we had to ask four or five times over the course of two days before they got replaced just before we left! Also, the posted "no children... More

Simple, don't stay here. Ok, the roof isn't falling apart and the wall is not cracking open, but still, this property is quite run down and is undergoing renovation during the time of our stay (May 22 - May 26). The long endless hallway of this property is musty and dark. I must say the room size is very large... More

Stayed in Feb., so may be a little out of date. For first timers to the Big Island, arriving after dark, we found it hard to find, even with good directions. Construction of the entrance lobby meant a less than attractive temporary entrance. Construction noise was not a problem. Booked through an opaque booking site, so got a good rate.... More