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Outrigger Royal Sea Cliff

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75-6040 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740
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1 room 1 guest
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Outrigger Royal Sea Cliff
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297 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is the first hotel that we stay in Hawaii during our vacation. Walking into it we were shocked by the size and the landscaping of it. It was in a great location, just one mile away from all the marketplaces. There are two pools in the hotel but both of them are small. Of course, the hotel is right... More 

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San Diego, California
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were guest of my Son and Daughter to celebrate our 50th Anniversary at this resort for a week. The place was nice and clean. We had an older unit which needs help. Dish washer was not working all week. We had no A/C first night and had to go buy fans at mid-night. Decor was out of the 70's.... More 

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago

Just stayed at this hotel. It looks pretty ok at the outside and the location is nice, but the rooms were really outdated! They look very different from what they show on the website. After I showed them the photos from the website and asked them why my room was so bad compared to it, they told me: "You should... More 

Was this review helpful? Yes 1
Pirae, French Polynesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed in a 2-bedroom unit for 2 nights, with young children. It was a good choice, as the fully equipped kitchen enabled to stay in and eat light and early for dinner. The unit was large and conveniently located near the carpark. However, you could tell that the furniture was really worn: some cushions showed some tear and the... More 

Was this review helpful? Yes 1
West Sussex
Level Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I loved this place because it was a little home away from home. I think we might have been the youngest people there though - it's not as lively as I had hoped. The excursion desk is super helpful and lovely to talk to. Pools are lovely Location is good though not really walkable to the town unfortunately.

Was this review helpful? Yes 3
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 20, 2015

Great apartment with all we needed and a bit more :-) Only thing we were missing was a Bar where we could enjoy the sundown. There are areas where you can sit and enjoy it, but no Bar. We had a great time here, but be observe on the information meetings, we missed them all since we were not informed... More 

Was this review helpful? Yes 1
Bishop, California
Level Contributor
150 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 6, 2015

I stayed here for 3 weeks in a 2 bedroom 2 bath ocean front room with some friends. I've read some of the recent negative reviews of this location and had no such issues. While the furnishings in the unit were indeed dated, they were clean and fully functional. There were a couple of malfunctions of things, like the toaster,... More 

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Carol H, General Manager at Outrigger Royal Sea Cliff, responded to this review

Aloha! I so appreciate you taking the time to share your experience at the Royal Sea Cliff Kona by Outrigger. I agree that having a full kitchen can really save a family a lot of money - even if it is only used for breakfast!! We all know that things can go wrong - even when on vacation - but... More 

Nashville
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 5, 2015

We were booked here for the second part of our 11 day vacation in Hawaii. This place was rated 3 stars. That's ridiculous!! We had a two bedroom two bath unit (4 adult travelers). The first bedroom was situated so that anyone in the breezeway could see directly into the room. But what's worse is the unit was extremely musty,... More 

Was this review helpful? Yes 5
Carol H, General Manager at Outrigger Royal Sea Cliff, responded to this review

Aloha and thank you for sharing your experience at our resort. I am truly so sorry that the accommodations were disappointing. It is true that the building was erected in 1982 and it isn't modern; however, we maintain the all white concrete structure and landscaping and receive many positive comments on the upkeep of both. Each of our vacation rentals... More 

Liverpool, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 4, 2015

The unit we were given was simply....inhabitable. We wanted to escape but there was nothing available around....despite clear health hazards we were forced to stay for 5 days (16.06-21.06.2015) Just few reasons: (i) infested with cockroaches and other pests, (ii) no air conditioning until the following day (when repaired), (iii) no hot water (until repaired at 21.00), (iv) table/armchairs on... More 

Was this review helpful? Yes 4
Carol H, General Manager at Outrigger Royal Sea Cliff, responded to this review

Aloha and mahalo for taking the time to post a review at Trip Adviser. I am sorry to hear that you experienced a pest control issue. Since we are in the tropics, we do have an aggressive pest control program whereby every unit is serviced once a quarter. Regrettably, the ground units do present more of an opportunity for pests... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 3, 2015

what a beautiful hotel we had a 2 bedroom condo with full kitchen they had excursions we could do all day swimming pool with hot tub we need to definately come back everyone was very helpful & knowledgeable recommendations were spot on even took a plane ride over the island

Was this review helpful? Yes 1
Carol H, General Manager at Outrigger Royal Sea Cliff, responded to this review

So pleased to see that you still remember your visit with us so well! Please do come back as we have renovated the hot tub and Quiet pool since your last visit. The whole staff is still here and we would love to see you again! More 

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