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Castle Kona Bali Kai

76-6246 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740
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Castle Kona Bali Kai
Best prices for: 1 room 1 guest
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A recent review
3 of 5 stars Reviewed August 1, 2014
MeetUsInStLouis Saint Louis, Missouri
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331 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Castle Kona Bali Kai
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 9, 2014 via mobile

The rooms were dirty and dumpy, and the whole hotel was outdated overall. The ocean view was nice but swimming in the water was not an option due to rocky areas full of sea urchins. Air conditioning was only available in certain rooms, upon request. I was overall unsatisfied with my stay. This was the only uncomfortable experience in my... More 

Was this review helpful? Yes 2
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, It is disappointing that our property did not meet your expectations. Although Kona Bali Kai is an older complex, we work with our owners and are continuously upgrading the units in our rental program. There are a few spots on the beach that are conducive to wading but swimming is not recommended; however there are some great swimming spot... More 

Saint Louis, Missouri
Top Contributor
55 reviews 55 reviews
23 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed August 1, 2014

The Pros: 1) Stunning view - it's hard to have anything but positive thoughts when you think about Kailua-Kona 2) Overall size and amenities of the condo are nice 3) Pool, hot tub, and beachfront were all very clean and well maintained 4) Location is good, not great - a little far down from all the excitement The Cons: 1)... More 

Was this review helpful? Yes 4
Senior Contributor
27 reviews 27 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 31, 2014

On Alii Drive but a little more down from the main stream. Beach is beautiful but not to swim. AC is amazing but it's on timer. Be careful ceiling fan right above AC. WiFi doesn't really work only on certain spots in living room. Clean rooms and condo areas. Pool and Jacuzzi is a plus. In the condo the bathroom... More 

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Vancouver, Washington
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 10, 2014

The room was decent. I liked the full size fridge and the nice countertops. Nice view. Free Wifi. I was surprised by how many wires were on the ground around the tv. I was glad our child was not with us due to that . I unplugged a lamp so I could plug in a charger and the outlet nearly... More 

Was this review helpful? Yes 1
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, I am disappointed that we only met some of your expectations during your recent stay at Kona Bali Kai. I have addressed your concerns with my team and would like to apologize for the deficiencies you experienced. Our team works daily to maintain a high standard of cleanliness in the units; this is one of our most critical concerns.... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2014 via mobile

The only good thing about this hotel is the location of few of the condos that are ocean facing. I thought I will be getting a ocean facing condo as the hotel name suggests but its disguising. As I reached the hotel front desk, the clerk told me I have to pay $40 extra for ocean view condo. When I... More 

Was this review helpful? Yes 2
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, Thank you for taking the time to share your recent visit to our property. Our property has both ocean front and ocean view units; the category description is used to describe the unit so that our guests know what they are reserving. An ocean view unit is different than an ocean front unit and we do have a higher... More 

Kamuela
1 review
5 of 5 stars Reviewed July 2, 2014

Our recent visit was on June 24 and we stayed at the ocean front room 412. We are local residents here on the Big Island and we took our two teenage boys to relax at Bali Kai. We all enjoyed our room and stay so much we extended another night. The office staff and security guy was awesome and assisted... More 

Was this review helpful? Yes
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, I always enjoy the positive experiences share by our guest. On your next visit please stop by and ask for the General Manager, I would love to talk if your schedule permits. Mahalo More 

New Mexico
Contributor
18 reviews 18 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 30, 2014

The property location is pretty good. The Banyans surfing area is right there. Ali'i Drive is the touristy oceanfront drive and you're on it, just in a section where it's a long walk to any real attractions like the Magic Sands Beach or the harbor where the big ships anchor. The property is getting old and individual units have their... More 

Was this review helpful? Yes
San Francisco, California
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 3, 2014

Our experience renting apartment #405 Kona Bali Kai (#3565821 on Homeaway.com and vrbo.com), directly from the owner, was positive from the outset. Dealing with the owner, Mike Gaudette, was a pleasure. He facilitated the process of the rental with professional efficiency, charm and graciousness, and provided a wealth of truly useful information about the location, activities in the vicinity and... More 

Was this review helpful? Yes 5
Glendale, Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 27, 2014

Upon arrival we had a choice of 3 rooms. It was hard because they were all GREAT. Leesha Jones at the desk was the most helpful person. This place was all it was on the internet. we were there for 16 Days and we wish it would of been for more. When we come back to the Big Island we... More 

Was this review helpful? Yes 1
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, Leesha is our Front Desk Supervisor and sets the standards for the entire team. Thank you for letting us know our team and property exceeded your expectations Mahalo, Stephen Hicks More 

Tacoma, Washington
Top Contributor
57 reviews 57 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 23, 2014

I upgraded to the ocean view and was happy I did. The tidal pools and the surfers made the western exposure even nicer. The sunsets were anazing. Turtles in the tidal pools were fun to watch. The room while very dated ( as was the whole complex) was spacious.

Was this review helpful? Yes 1
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, Thank you for sharing your positive experience while staying at Kona Bali Kai. It is always enjoyable to read these comments. Mahalo, Stephen Hicks More 

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