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Castle Kona Bali Kai

76-6246 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740
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Castle Kona Bali Kai
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    339 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3.5 of 5 stars
    • Service
      3.5 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (101)
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    Level Contributor
    22 reviews
    9 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    4 of 5 stars Reviewed June 17, 2015

    Okay so admittedly the hotel/condos need a bit of a renovation, however, the location is fabulous for exploring all that Kona and surrounding areas have to offer. Beach directly in front of the hotel. The rooms are spacious and clean. The staff are friendly and knowledgeable. We had a lovely stay and will be back.

    Was this review helpful? Yes 4
    Torremolinos, Spain
    Level Contributor
    13 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 10 helpful votes
    1 of 5 stars Reviewed June 13, 2015 via mobile

    the check-in took forever, more than 35 min while we were the only guests checking in. When we got the apartment/room we got shocked. Noisy as hell, A/C extremely old and noisy. Ceiling fan away from the bed, fridge noisy as well. Not worth it at all for the 175USD per night! Thank God we stayed only one night.

    Was this review helpful? Yes 7
    CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

    Aloha Mrs. C, We appreciate you taking the time to share your recent experience at Kona Bali Kai. I have reviewed our check in procedures with our evening team. There is no reason it should have taken 35 minutes to check you in. The unit you reserved was a studio, approximately 350 square feet, with the size of the accommodation... More 

    Tacoma, Washington
    1 review
    common_n_hotel_reviews_1bd8 11 helpful votes
    3 of 5 stars Reviewed June 3, 2015

    We stayed in unit 219 - unit 319 was being renovated. Pneumatic tooling, saws, drilling, hammering - starts at 0830 and lasts till 1700. This was our second vacation at this condo complex that was spent in a construction zone. In 2013 it was a second floor unit right over the pool area. Trying to spend any time in that... More 

    Was this review helpful? Yes 11
    CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

    Aloha, Thank You for taking the time to let us know about your recent stay. The unit you were in was a private rental, Castle Resorts followed the property procedures and the information was available to the owner of the unit. We also inform guests in adjacent units of renovations. However we only manage 60 of the 154 units in... More 

    North Eastham, Massachusetts
    1 review
    common_n_hotel_reviews_1bd8 4 helpful votes
    5 of 5 stars Reviewed May 26, 2015

    Comfortable, clean, roomy and very well equipped. Our condo even had a washer dryer which we did not expect. price very good, loved seeing and hearing the ocean. Staff very helpful and booking agent in lobby helped us find the best adventure EVER. The highlight of our trip was going out with "Splashers" for a dolphin swim. -great time overall.

    Was this review helpful? Yes 4
    CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

    Aloha, It is always enjoyable to here that we met your expectations. We look forward to your next visit. Stop by the front desk and talk story with us if you have time. Mahalo, Stephen Hicks More 

    Tacoma
    Level Contributor
    12 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 50 helpful votes
    3 of 5 stars Reviewed May 26, 2015

    This condo project was built in the late 1970's. Now, dated units are being renovated. The noise is obnoxious and intrusive. If you're renting a unit for vacation, ask the owner if any of the surrounding units will be undergoing renovations during your stay. If they say they don't know - do not rent the unit. Your vacation will be... More 

    Was this review helpful? Yes 11
    Sandwich
    Level Contributor
    30 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 20 helpful votes
    2 of 5 stars Reviewed May 11, 2015

    We have stayed here four times and, unfortunately, our last stay was probably our last unless they change their fee structure. They have tacked on a $40 cleaning fee on top of their posted rate. This was not disclosed to us until we got there. We have always stayed in the ocean-side rooms and pay a premium which is expected.... More 

    Was this review helpful? Yes 12
    CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

    Aloha, I appreciate you taking the time to voice your concern about our Departure Cleaning Fee. This fee has been in place since the end of 2013 and is consistent with industry practices. The notification of a cleaning fee is on our Website and has been provide to all of our booking partners. If you review your reservation confirmation, you... More 

    Tacoma, Washington
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed April 22, 2015

    By far the Best Ocean Front Condo's in Kailua Kona! You do not hear anyone but yourselves here! Tranquility + at your beckon call and you may not want to ever leave the condo! These condo's are equipped with everything. All condiments are there as well. The Banyon Mart is directly across the road for many needed items, plus wine... More 

    Was this review helpful? Yes 5
    CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

    Aloha, We are glad that you enjoyed your recent trip to Hawaii. Holly's unit is not part of the Castle Resorts rental program at Kona Bali Kai. Mahalo, Stephen Hicks More 

    Citrus Heights, California
    Level Contributor
    78 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 24 helpful votes
    4 of 5 stars Reviewed April 11, 2015

    We thought the condo would be ok by the pictures on the VRBO website, but were pleasantly surprised. The pictures don't adequately show that the condo is very nice. The condo was described as "Penthouse Oceanfront Condo with Fabulous Views" we really enjoyed our stay. The condo is on the top 4th floor and it is oceanfront, only 25 feet... More 

    Was this review helpful? Yes 5
    2 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    4 of 5 stars Reviewed April 10, 2015 via mobile

    I liked it a lot for the time of season it was priced right but a bit expensive for what you get but hey I took this pic from my balcony so it's got to be good. Place wasn't super clean but they're individually owned so you never know what your going to get but overall a good experience except... More 

    Was this review helpful? Yes 5
    Olympia, Washington
    Level Contributor
    23 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 22 helpful votes
    4 of 5 stars Reviewed April 1, 2015

    I enjoyed my 5 day stay here. Clean, tastefully decorated, right on the ocean, a couple miles from hectic, busy, beachfront (or should I say lava front), downtown area. Da Poke Shack ( my favorite place to eat/fresh everyday/delicious and reasonably - priced take-out) is in the same complex. A farmer's market is a few blocks away. **If you enjoy... More 

    Was this review helpful? Yes 4
    CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

    Aloha, Thank You for taking the time to let us know about your recent stay at Kona Bali Kai. I always enjoy hearing about a fantastic trip to Hawaii. Mahalo, Stephen Hicks More 

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