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All 31 Kailua-Kona accommodations

Castle Kona Bali Kai

3.0 of 5 Lodge   |   76-6246 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740
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Castle Kona Bali Kai
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A recent review
5 of 5 stars Reviewed August 23, 2014
Ugo_Cambridge Cambridge, United Kingdom
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313 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Auckland Region, New Zealand
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Recently stayed at above and simply had a shocking night. the pull down bed was very very hard and the two drop down feet were unstable. Air con was very noisy and we could not sleep with it on. The vertical blinds did not shut properly and street light shone in all night. In defense of the property manager she... More

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Cambridge, United Kingdom
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

I came here with my wife during our honeymoon at the big island. We got the apartment #334 and we stayed almost 2 weeks. We were extremely happy of our apartment: clean, nice kitchen, TV, comfortable bed and we didn't miss anything. We have spent a very pleasant holiday in here. We got the swimming pool and we had many... More

Was this review helpful? Yes 2
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, It is always a pleasure to hear about positive guest experiences at Kona Bali Kai. I have shared your comments with our team and the individuals you specifically mentioned have been recognized. Mahalo, Stephen Hicks More

Imperial Beach CA
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 23, 2014 via mobile

Please don't let the great photos fool you. The Kona Bali Kai condo complex is sad and dated. Nothing luxurious about the place, from the damp carpeted hallways to the busy thoroughfare it sits upon. We had the displeasure of renting Unit 406. The owner was an absolute pleasure to deal with, but boy was I shocked at the place.... More

Was this review helpful? Yes 1
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, Your recent booking with a private owner through VRBO seems to have been very disappointing. This unit is not part of our rental program at Kona Bali Kai. Castle Resorts & Hotels maintains the Front Desk and manages 60 units at Kona Bali Kai, so on your next trip don’t worry, stay with Castle Resorts & Hotels we have... More

Sherwood, Arkansas, USA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 19, 2014

I am not sure how to rate this place. First off, SPECIFICALLY ASK IF YOUR UNIT WILL HAVE AIR CONDITIONING! I did ask and was told that the unit I was renting did NOT have AC but I figured the ocean breeze would cool us off, that was not the case! Somehow it just stayed really hot in the unit.... More

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Toronto, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 19, 2014

cannot imagine a nicer view from the room (sunset overlooking surfers on the waves) pool is clean, and the restaurant is great (poke shack), ample parking and on the highway the room was clean however furniture could use an upgrade staff were helpful and nice

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shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, Our team strives to meet the expectations of all our guests. I am happy to hear that our team and our property exceeded your expectations. Mahalo, Stephen Hicks More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 9, 2014

The rooms were dirty and dumpy, and the whole hotel was outdated overall. The ocean view was nice but swimming in the water was not an option due to rocky areas full of sea urchins. Air conditioning was only available in certain rooms, upon request. I was overall unsatisfied with my stay. This was the only uncomfortable experience in my... More

Was this review helpful? Yes 1
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, It is disappointing that our property did not meet your expectations. Although Kona Bali Kai is an older complex, we work with our owners and are continuously upgrading the units in our rental program. There are a few spots on the beach that are conducive to wading but swimming is not recommended; however there are some great swimming spot... More

Saint Louis, Missouri
Top Contributor
51 reviews 51 reviews
19 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed August 1, 2014

The Pros: 1) Stunning view - it's hard to have anything but positive thoughts when you think about Kailua-Kona 2) Overall size and amenities of the condo are nice 3) Pool, hot tub, and beachfront were all very clean and well maintained 4) Location is good, not great - a little far down from all the excitement The Cons: 1)... More

Was this review helpful? Yes 4
Senior Contributor
21 reviews 21 reviews
3 of 5 stars Reviewed July 31, 2014

On Alii Drive but a little more down from the main stream. Beach is beautiful but not to swim. AC is amazing but it's on timer. Be careful ceiling fan right above AC. WiFi doesn't really work only on certain spots in living room. Clean rooms and condo areas. Pool and Jacuzzi is a plus. In the condo the bathroom... More

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Vancouver, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 10, 2014

The room was decent. I liked the full size fridge and the nice countertops. Nice view. Free Wifi. I was surprised by how many wires were on the ground around the tv. I was glad our child was not with us due to that . I unplugged a lamp so I could plug in a charger and the outlet nearly... More

Was this review helpful? Yes 1
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, I am disappointed that we only met some of your expectations during your recent stay at Kona Bali Kai. I have addressed your concerns with my team and would like to apologize for the deficiencies you experienced. Our team works daily to maintain a high standard of cleanliness in the units; this is one of our most critical concerns.... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2014

The only good thing about this hotel is the location of few of the condos that are ocean facing. I thought I will be getting a ocean facing condo as the hotel name suggests but its disguising. As I reached the hotel front desk, the clerk told me I have to pay $40 extra for ocean view condo. When I... More

Was this review helpful? Yes 2
shickscastle, General Manager at Castle Kona Bali Kai, responded to this review

Aloha, Thank you for taking the time to share your recent visit to our property. Our property has both ocean front and ocean view units; the category description is used to describe the unit so that our guests know what they are reserving. An ocean view unit is different than an ocean front unit and we do have a higher... More

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Additional Information about Castle Kona Bali Kai

Address: 76-6246 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Castle Kona Bali Kai 3*
Number of rooms: 154
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Also Known As:
Kona Bali Kai Hotel Kailua-Kona
Castle Kona Bali Kai Kailua
Castle Kona Bali Kai Hotel
Castle Kona Bali Kai Hawaii/Kailua-Kona

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