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Castle Kona Bali Kai

76-6246 Alii Dr, Kailua-Kona, Island of Hawaii, HI 96740
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Castle Kona Bali Kai
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358 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed yesterday NEW

Unit was clean and comfortable. Great location and friendly staff. A little close to the main road so was a bit noisy during the day if you have the windows open. Property is very well maintained. Nice central location close to everything.

Helpful?
Thank Philip H
Las Vegas, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I have stayed here once before and it was great. This time however was different. I came here with my mother who is in her mid eighties. I had asked for a room near the elevator as my mother has a hard time walking. Check in is 3:00pm. We didn`t get our room until 3:45. It was not near the... More 

Helpful?
1 Thank Minka E

Travelers are raving about these Kailua-Kona hotels

Kirkland, Washington
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I might stay here again, but only if we could get a larger, ocean front room. Our room was located across the street; we did get a partial ocean view, which was nice. However, the pull-out couch was dusty and un-usable. My parents took the hard-as-a-rock queen size, I took the sunken couch, and my brother took the extra cushions... More 

Helpful?
2 Thank Leocie
Kaunakakai, Hawaii
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Believe the reviews when they say that this hotel is really outdated, a feeling of not clean and so forth. We paid for an oceanview room - we could only see a piece of the ocean - our room was located behind the oceanfront building so we could only see whatever was peaking out from the front building. When I... More 

Helpful?
4 Thank ANDREA T
Sutton
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 30, 2015 via mobile

On day of check out I made a big mistake and exceeded check out time of 11am by 2 1/2 hrs. I went to front desk apologizing immensely and was given two options. Go get all belongs and leave or pay 60 and I could stay and leave by 6 pm. I went and gathered all luggage and family (2... More 

Helpful?
5 Thank Dino C
CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

Thank you Dino for taking the time to review our property. I am sorry to hear of your experience and apologize for the challenges you have faced. Upon check in we do advise of the 11:00 am check out time & it is also included in your welcome packet and on our property map. 11:00 am check out is to... More 

Seattle, Washington
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 24, 2015 via mobile

I read all the reviews, thanks, so no concerns about fees and evening check in, which we had to do. It worked as I was prepared. There are several maintenance and housekeeping working all the time, even on Christmas eve. The condo we had was on mountain side, it reminded me a throwback to old style Florida decorations. It was... More 

Helpful?
2 Thank Jessica M
CRHHNL, General Manager at Castle Kona Bali Kai, responded to this review

Aloha Jessica, thank you for your review and for choosing to stay with Castle Hotels & Resorts at Kona Bali Kai. We hope you will return soon. Mahalo Nui Loa :) More 

Brookings, Oregon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed December 12, 2015 via mobile

First off be ware there is a cleaning fee that varies by size of rental, and stay length. This amount is not added onto the initial price when booking thru secondary companies. Rented this room/apartment to have a place to shower and relax before our red eye flight, only used the shower and spent less then two hours in the... More 

Helpful?
5 Thank Misty M
Edmonton, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 8, 2015 via mobile

This is a mediocre condo operation. I arrived late at night and was not informed prior to arrival that reception would be closed and that I would have to access my unit in my own in a dark, unlighted path. My initial unit was musty and in the road - not the "mountain view" I was promised. I was later... More 

Helpful?
3 Thank travelling_diva5
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 1, 2015 via mobile

Fantastic view! Super staff, great rooms! We found this place accidentally but it turned out to be the hem of our trip to the big island. Room was luxurious, comfortable, and a great deal! HIGHLY RECOMMEND!

Helpful?
4 Thank Barry E
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

My friend and I stayed here for one night while we were on the big Island. We had a nice stay. The day we checked out I received a call saying we left a tablet in the room. They were gracious enough to mail it to me. Great customer service!

Helpful?
2 Thank Ryan P
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