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Royal Kona Resort

3.0 of 5 75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740
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Royal Kona Resort
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Royal Kona Resort
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1,895 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Royal Kona Resort
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Oregon
Top Contributor
86 reviews 86 reviews
20 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 1 week ago

Perhaps the worst Internet connection ever (@ $40 per week) and rooms are very dated. Our tub faucet would never turn off & despite the great view from the bay towertunas good maid service, rooms are dated & a little shabby. Carpet on lanai is torn & paint is peeling & A/C filters & vents are dirty& GROSS (vog related?).... More 

Was this review helpful? Yes 6
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, unfortunately, not sure we could have done anything right, I sure hope these guests were able to enjoy the Big Island for all the wonderful things it has to offer. Mahalo More 

Winnipeg, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Dated hotel ... but you get what you pay for all in all OK place .Close to shopping, food & night life staff was over worked with management not up to par . didn't spend a lot of time in hotels since we were always on the go ....EXCELLENT SUNSETS from Lounge area BEACHCOMBERS

Was this review helpful? Yes
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, sounds like our guests from Canada enjoyed their time in Hawaii, the location of the resort, the great food & beverage and ambiance at our Don's Mai Tai Bar. True, we're not the newest kid on the block, but we strive to provide clean, well maintained rooms at the best price and value in Kona. Glad they... More 

Chico, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff at Rotal Kona was very friendly. great whale watching from the restaurant and bar areas. The swimming pool is a bit small, and our room overlooking the parking lot was abit noisy at times. Luckily we weren't there to staynin the room much. I loved the Koi pond in the lobby, and overall the place was very clean.the... More 

Was this review helpful? Yes 2
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, nice to see another great review about our staff, who truly work hard to ensure all our guests are well taken care of. Truly sorry that the lagoon was closed during their stay, true, the weddings took precedence this time, and for good reason, making happy couples for life. They bring up a good point though, if... More 

Spokane, Washington
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

For Locals - Discount room rate, free parking, 2 for 1 breakfast buffet The Plus - View and surf sound Location Bar with live music Pool and Grounds The Minus - Smoke smell in hall and room Only 2 towels 7 minute wait for hot shower Will stay here again for the Plusses and accept the Minuses, just know what... More 

Was this review helpful? Yes 2
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, glad this guest shared their pluses and minuses, I'd like to address we're a non smoking facility and have been for years. We get the occasional rule breaker, and when we're able to identify and catch them, we levy a cleaning fee. As for a 7 minute shower, no excuse for that, I've sent a PM to... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We checked in one evening off a long air flight. Staff was helpful and courteous but the room was dated and dirty. The carpets and interior decor look like they are from the 1980's maybe. There was black grime on the light switches and a sticky unknown substance on the nightstand. The staff started moving the dumpster around at 4:00... More 

Was this review helpful? Yes 3
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, I'm glad to know they enjoyed the great service from our staff, and it's true we're not the newest kid on the block. It has been several years since a refurbishment, but that's not an excuse for dirt and grime as mentioned. We strive to provide clean, well maintained rooms and grounds for our guests to enjoy.... More 

Hamilton, New Zealand
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Royal Kona for 4 nights during our honeymoon in January 2015. We stayed in an Ocean Front Room and loved the views from our room. I would recommend that you book an Ocean Front or Ocean View room as the views are main feature of the hotel. The rest of the hotel is dated and in... More 

Was this review helpful? Yes 2
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, wow, it it weren't' for the poor Taxi service and experience, I'm confident our guest and honeymooners from NZ wouldn't have had anything but a stellar time to share with us. It's frustrating for sure. I'm glad during their stay, that views from their room and location in Kona was enjoyed. Like they say, the ocean view... More 

Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

While the rooms in the resort are showing there age and could use a facelift they have been adequately maintained and are clean and comfortable. The grounds are beautiful and well maintained as are all the common areas. Lovely lounge areas to enjoy the ocean view and sunset. The open air resort is perfect for the weather in Kona. Great... More 

Was this review helpful? Yes 1
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, here is another great review, from a very satisfied customer. I'm pleased to know they loved all the great things we share about, the ocean views from the rooms and grounds, the well kept grounds and facility, the fact that we're open air, and not enclosed AC. We're a little old school and retro, and have the... More 

Anchorage, Alaska
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an ocean view room and the view was fantastic. You could sit on the lanai and watch the waves crashing against rocks. It was hard to sleep the first night as they were so loud and our room seemed to amplify the noise, but once we got used to it we slept fine. The room was of good... More 

Was this review helpful? Yes 1
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, great to know our guests from AK we're able to enjoy the views and sounds of the ocean from their room, it's a pretty amazing opportunity. We've had our seasonally days of big surf that account for the noisy surf, but normally the ocean is calm as glass, and the ocean ripples against the rock rather than... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel is older and need of maintenance. We had to have our fridge and plumbing fixed the first day. The hotel had to shut off the water to two buildings to fix the water main. Huguos next door plays loud music until about 2 am. If your room faces them (north) it is like they are outside your door as... More 

Was this review helpful? Yes 1
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family, I'm dissapointed these guests were inconvenienced by our neighbors music level into the evenings, although that is out of our control, we are advising the respective authorities who monitor these complaints to assist our efforts. In regards to the water shut off, it was coordinated by the Dept of Water to change the main feed valve to... More 

Des Plaines, Illinois
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the Royal Kona made this a five. Very accommodating friendly and helpful. The hotel could use some updating, better wi-first, updated bathrooms, a grab bar in the shower would have been nice. The pluses of our stay far outnumbered the minuses, so five stars is well earned by the top notch staff here.

Was this review helpful? Yes
DofSales, General Manager at Royal Kona Resort, responded to this review

Aloha TA family! It's all about expectations, and looks like our staff exceeded these guests from Chilly IL! People in the hospitality do so for one reason, to make people happy. And with my staff, I know each one of us loves what we do, and want to ensure each and every guest who stays with us has a similar... More 

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Additional Information about Royal Kona Resort

Address: 75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Kona Resort 3*
Number of rooms: 436
Reservation Options:
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Also Known As:
Royal Kona Hotel Kailua-Kona
Royal Kona Kailua
Royal Kona Resort Hawaii/Kailua-Kona
Hotel Style:
#4 On the Beach Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona

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