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Sol Umag

#3 of 16 Hotels in Umag
Certificate of Excellence
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Jadranska BB, Umag 52470, Croatia
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1 room 1 adult
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Sol Umag
Sol Umag
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444 Reviews from our TripAdvisor Community

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Ravne na Koroskem, Slovenia
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed November 8, 2015

How to start? People working at the reception desk were quite unkind. When we came to check in, they told us that the hotel is closing and that we have to move the last day. When I went a bit crazy, they offered us to move the same day, but we did not want to go, because the location of... More 

Helpful?
Thank mp-backpacker
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 24, 2015 via mobile

Me and my wife didint enjoy umag. Prizes was too high for us and every service was closed. Our hotel was like 90's ship interrior. Tv...... o_o 14" screen... didint even open it. Roomservice rushed in 8.00 am even with sign on door "dont disturb"

Helpful?
1 Thank Samuli S
IstraturistUmag, Manager at Sol Umag, responded to this review

Dear SamuliS, First of all thank you for your comment and I am sorry that you had an unpleasant situation in our hotel. Every comment from our guests is welcome because it shows us our faults and also help us to improve our services. Hope you will give us a new chance to show you our improvements. Best regards, Tanja... More 

Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed October 8, 2015

Wonderful staff. Great big, clean rooms. Wifi. Heated pool,sauna spa. Good shops.there is transport into umag on the train for 20 kuna.towels changed frequently. No coffee making facilities in the rooms.

Helpful?
Thank bobbie446
IstraturistUmag, Manager at Sol Umag, responded to this review

Dear bobbie446, Thank you very much for this short but excellent review about us. We are more than happy because you have chosen Sol Umag for your regular holiday destination and we are waiting your new arrival. We will take your comments about coffee machines into consideration. Best regards from Umag, Tanja Štokovac Guest Experience Manager More 

1 review
5 of 5 stars Reviewed September 28, 2015

Nice, clean hotel with friendly staff. The room is great enough and cleaned every day. The breakfast and dinner were wide variety of food selection. Fantastic range of food on offer in buffet restaurant. Service was always friendly. Prices of local drinks, both soft and alcoholic very reasonable. The pool was well maintained and big enough. On arrival, we were... More 

Helpful?
Thank Emma B
IstraturistUmag, Manager at Sol Umag, responded to this review

Dear Emma B, What to say except thank you for this lovely comment about our hotel, services and staff. I'm always very happy to know that our dear guests see all the efforts that we give to offer a memorable vacation for our guests. I will transfer your nice comments to Giuliano, he will be very happy. See you next... More 

Toronto, Canada
Level Contributor
210 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
2 of 5 stars Reviewed September 22, 2015

First of all the location of the hotel is great and most of the staff are very helpful. However: despite three attempts I was never able to get the air conditioning in my room working properly. For the first two nights it was set at 26 C, and after my several complaints I got it reset to to 24. At... More 

Helpful?
Thank 10izboy
IstraturistUmag, Manager at Sol Umag, responded to this review

Dear 10ozboy, First of all I want to thank you for sharing your opinion with us. I'm so sorry to know that you didn't had an excellent stay in our hotel. I'm also sorry for all the inconvenience that happened during your stay. Regarding the air conditioning I want to inform you that we had few technical problems during the... More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed September 12, 2015

I have just got back from a yoga class with Mirela, absolutely first class. She is a great instructor and I really enjoyed the class. Thanks I would definitely recommend the hotel, the staff are very friendly, the rooms are spotless.

Helpful?
Thank Lesley D
GexManagerITU, Manager at Sol Umag, responded to this review

Dear Lesley D, Thank you very much for this brief but excellent review. Every compliment is a big motivation for our staff in their effort to make your stay as active and pleasant as possible. I will personally transfer your complement to our sport instructor Mirela. Hope you’ll come back again. Until next time, Tanja Štokovac Guest Experience Manager More 

Crowborough, United Kingdom
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed September 4, 2015

Stayed here with a group as a base from which to explore the Istrian Peninsula and, apart from a lack of storage space in our room, could not find a single fault with it. The situation right on the beach was fabulous and if you don't like swimming in the sea there's a pool. The buffet choices for breakfast and... More 

Helpful?
1 Thank Skidave
GexManagerITU, Manager at Sol Umag, responded to this review

Dear Skidave, thank you very much for the time taken to write this excellent review about your stay in our hotel Sol Umag. We are more than happy because you left our hotel satisfied because we always try to exceed our customer’s expectations. We will take your comment regarding the storage space into consideration next time when we make renovations.... More 

Burton upon Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2015

We recently returned from 10days at the Sol Umag and cannot fault the hotel or the staff. We were well looked after from start to finish, the staff could not do enough to make our stay go smoothly. The facilities were great, the food standard and choice was excellent and the Children's club and evening entertainment were well run and... More 

Helpful?
1 Thank 967lesleyannm
GexManagerITU, Manager at Sol Umag, responded to this review

Dear 967lesleyannm, Thank you very much for this wonderful comment and we are more than happy because you didn’t find any fault or weaknesses during your stay. Our main goal is to exceed customer’s expectation to their full satisfaction and to make their stay an unforgettable experience. Please, do not hesitate to visit us in a very near future. We... More 

Warsaw, Poland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 27, 2015

This very nice hotel is beautifully located at the seaside. We made a reservation via the Melia website (otherwise was half to twice as expensive), which made it value for money. The service is very nice and friendly. Food was great, which is especially important when travelling with kids. Will be glad to come back.

Review collected in partnership with Melia Hotels International

Helpful?
1 Thank C3446MRadamk
GexManagerITU, Manager at Sol Umag, responded to this review

Dear C3446MRadamk, Thank you very much for this beautiful review. Sol Hotels are resort hotels for everyone, including couples, families, friends and children with various activities and services for anyone. They are always located in a simple, functional environment and staffed by friendly, helpful employees. We are glad that you have decided to visit us again and we wait your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 26, 2015

Large spacy room with good size balcony - Superior room with Sea-view is recommended, although there is more noise from restaurant, pool and entertainment stage below the rooms (music finishes around 11.30pm most nights). Nice 'beach' area (paved) which did not feel crowded, sun loungers and sun umbrella's for rental if needed.

Helpful?
1 Thank Carsten K
GexManagerITU, Manager at Sol Umag, responded to this review

Dear Carsten K, Thank you very much for this top review. Our staff and our location are the things we are most proud of and, like any other Sol hotel worldwide, Sol Umag offers a large choice of food and it is staffed by friendly, helpful employees. Until next time. Best regards, Tanja Štokovac Guest Experience Manager More 

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