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BEST WESTERN PLUS John Muir Inn

2.5 of 5
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445 Muir Station Road, Martinez, CA 94553
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BEST WESTERN PLUS John Muir Inn
Best prices for: 1 room 1 guest
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Ranked #4 of 4 Hotels in Martinez
A recent review
5 of 5 stars Reviewed August 4, 2014
Jesse P
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123 reviews from our community

Traveler rating
    19
    36
    24
    18
    26
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27
21
14
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS John Muir Inn
See the most recent reviews
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 10, 2014

On our initial arrival, there is nice curb appeal and kids from our baseball team were enjoying the pool. This was good. The front lobby was clean and neat and the front desk lady was very nice. When we rode the elevator up to our room, we learned why we couldn't check in a little early. The rooms on our... More 

Was this review helpful? Yes 1
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We thank you for submitting a guest review. Our team is thrilled that you enjoyed the service and accommodations. We understand how the renovation pick up caused discomfort during your stay. On behalf of our staff, I, sincerely, apologize for the inconveniences this caused. We appreciate you! We hope that you will return and stay with us again. More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 8, 2014

I booked through Priceline.com for my family (we have an 18 month old) and my in-laws for a week's stay. Checked-in at 3am on Tuesday (8/5) because United lost two pieces of luggage. We were placed in Room 304 and noticed much of the entire 3rd floor was undergoing massive renovation (I will post pictures). We were too tired to... More 

Was this review helpful? Yes 3
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

Thank you for submitting a guest review. Your comfort and safety is our number one concern so I appreciate you bringing this to my attention. On behalf of our staff, I, sincerely, apologize for any inconvenience that we caused. This review will assist us in improving our response to our renovation that emanates from the inside of the hotel. Normally,... More 

1 review
5 of 5 stars Reviewed August 4, 2014

The staff at this hotel is awesome! They are very friendly! Pools is nice, breakfast is good! Also, the manager's reception in the evening is nice after a hard days work! I highly recommend this hotel to anybody who is just passing through or needs to stay a while.

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We thank you for submitting a guest review. Our team is thrilled that you enjoyed the service and accommodations.. We appreciate you! We hope that you will return and stay with us again. More 

Sherman Oaks, CA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 2, 2014

Unfortunately, I must concur with my fellow travelers who were dismayed to find the hotel under renovation when we arrived. No mention was made to me when I checked in that the hallway on our floor would be full of paint fumes with paint chips ground into the carpet. A request for a move to a floor where we could... More 

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

Thank you for submitting a guest review. Your comfort and safety is our number one concern so I appreciate you bringing this to my attention. On behalf of our staff, I, sincerely, apologize for aThank you for submitting a guest review. Your comfort and safety is our number one concern so I appreciate you bringing this to my attention. On... More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2014

We had a horrible experience which began as soon as we arrived at the hotel for a late check in. The room had no hot water, and we were woken up at 5 in the morning to a slammed door and loud conversation of construction workers. Apparently, the entire section of the hotel that we were staying in was surrounded... More 

Was this review helpful? Yes 1
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We thank you for submitting a guest review. Our team is saddened that our service and accommodations fell short of exceptional during your past stay. Our Team is closely reviewing your comments to improve our guest experience. Our rooms are now newly renovated with 40" televisions,newly painted rooms with all new bedding. We have replaced the hall way carpets and... More 

Atascadero, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 20, 2014

We stayed at the John Muir Inn on Friday, July 18th, 2014. I would like to share pictures of the condition of the 2nd floor where our room was located. As you can see it is under renovation - carpets covered with paper and then covered with drywall dust and texturing compound - very humid and dusty conditions due to... More 

Was this review helpful? Yes 2
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We thank you for submitting a guest review. Our team is saddened that our service and accommodations fell short of exceptional during your past stay... Just weeks ago, we completed the washing of all guest room windows. We hope that you will return to enjoy the new amenities. More 

San Antonio, Texas
Top Contributor
102 reviews 102 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed July 18, 2014

I booked into this hotel because I couldn't find anything else with a decent price on short notice. Big mistake on my part. 1980's carpet and an ice machine that looks as old and it has leaked many times onto the surrounding area. Room was just painted but that didn't do much good, floor had some sticky substance on it... More 

Was this review helpful? Yes 1
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the renovation. We are sorry this disturbed your comfort . Your comments are helping us to improve our guest experience and we hope you will consider staying with us again... More 

Ridgefield, Connecticut
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 7, 2014

I was a with a group of 25 of my students on a trip to Yosemite and surrounding area. The trip was great, but this hotel was the worst! Saying this place was not clean is an understatement. The floors were not even vacuumed. There were holes in the ceiling stuffed with paper. One of the rooms did not have... More 

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback . We are sorry this disturbed your comfort and that your interaction with our staff was not pleasant. Your comments have helped us to improve our guest experience and we hope... More 

iofnewt
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 25, 2014

We stayed here in order to attend the VA clinic close by. Good selection of food across the street. There is a Nob Hill Grocery store across the street that has everything. We were on the ground floor near the pool. Pool is small and might be good for kids. The facility was well worn but in ok condition. The... More 

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

Thank you for your review of your recent stay. Your review provides feedback that our hotel team can utilize to improve your experiences. Again, we apologize for any inconveniences, and we hope to have another chance to serve you and make it right in the future. More 

Salida, United States
1 review
2 of 5 stars Reviewed June 24, 2014

The problems started before we even got there. I sent an email 10 days before arrival asking for an early check in and asking a few questions about the area (such as transportation, restaurants, etc...). I never got a response to my email so my husband called the day before arrival asking if we could check in an hour or... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about your recent stay with us. We are sorry this disturbed your comfort . Your comments have helped us to improve our guest experience and we hope you will consider staying... More 

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