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BEST WESTERN PLUS John Muir Inn

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445 Muir Station Road, Martinez, CA 94553
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BEST WESTERN PLUS John Muir Inn
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Ranked #3 of 4 Hotels in Martinez
A recent review
3 of 5 stars reviewed 2 weeks ago
Roberta S Cottonwood, United States
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114 reviews from our community

Traveler rating
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    34
    21
    17
    25
See reviews for
25
21
13
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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boise, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Total state of disrepair. Door had been kicked in in the past and was rigged. Carpet frayed and pulled up. Business center not functioning. I would not recommend this hotel to ANYONE! It appeared that a trucking company was using this hotel as a base for their employees. Drunks by the pool at all hours so my son and I... More 

Review collected in partnership with Best Western

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Highland, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I requested a non-smoking room but they gave me a room that had been smoked in so after I realized that, I called the front desk and I was told that they had no other rooms available and that they couldn't give me a refund. the small refrigerator was missing, the TV remote did NOT work and the ceiling had... More 

Review collected in partnership with Best Western

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Cottonwood, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel was older but well decorated. Rooms are small with small bathrooms and little counter space. The hallways stink like cigarette smoke. Breakfast food was not very good. There was not much insulation for sound between the rooms. As a result I didn't sleep well. The staff was fine and they tried to be helpful. It seems like the hall... More 

Review collected in partnership with Best Western

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callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

The staff is thankful for the comments!!Thank you for staying with us and hope to see you in the near future. We appreciate you ! More 

1 review
2 of 5 stars Reviewed February 19, 2015

We paid for 2-Queen Beds, when we get our room we were given 2-fold-out full beds! The fire alarms would go off all hours of the day. Tyhe sheets were changed only once on a 3-day stay. Shower was almost impossable to work, handle was so stiff! For $98.00 a night, this was not a very good deal at all.

Review collected in partnership with Best Western

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callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We appreciate you taking the time to share your comments with us. The Fire alarm was fixe that same day and please accept our sincere apologies for not getting the type of beds you had requested. The previous guest stayed over with out notifying the desk and had a do not disturb sign on the door and we were not... More 

Portland, United States
1 review
1 of 5 stars Reviewed February 18, 2015

Don't stay here. This is a hotel that is very rundown and not a good or comfortable place to stay. I had to change rooms because the first room smelled very sour, as it there was vomit somewhere that hadn't been cleaned up. The new room was better, but not by much. It seemed as though the cleaning staff had... More 

Review collected in partnership with Best Western

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callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We appreciate you taking the time to share your comments with us. We hope to get the opportunity to serve you again in the future.This review will assist us in improving our response to your needs. We hope that you will return and give us another chance. More 

Galt, United States
1 review
1 of 5 stars Reviewed February 14, 2015

Made reservation and requested a ground floor room and was told she'd put in in the record. Arrived and was given a 2nd floor room and upon entry discovered the room was filthy and not made up. Complained and was given a third floor room with a non functioning door that needed to be slammed shut. Clerk promised the manager... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

We appreciate you taking the time to share your comments with us. We hope to get the opportunity to serve you again in the future. We are already in the process of addressing the issues you have addressed.This review will assist us in improving our response to your needs. We hope that you will return and give us another chance. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 30, 2015

The only good thing is the location. I travel alot for business and best western is one of my go to chains. Please dont waste your time or money here. People are walking the halls drunk and no matter what time it is there is a large group gathered out front. But those things I can handle I know it... More 

Was this review helpful? Yes 1
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

I am appreciative of the feedback, especially comments about the large group of guys in front. All guest feedback is very important to us and we use it to make continuous improvement. More 

Hesperia, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2015

Hotel is old. Rooms are remodeled and very clean. Breakfast was outstanding! Quiet, great location. Unfortunately, the elevator was broken and we had the 3rd floor......good exercise! I would stay here again.....close proximity to relatives!

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

Thank you for staying with us and hope to see you in the near future. We appreciate you ! More 

Beavercreek, Oregon
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2015

We stayed to visit our daughter who lives in the area. Room was great except some things like the faucets and door handles are dated. Beds were wonderful. Breakfast was great. Location is great. Just needs have the remodel finished to be a great hotel destination. Martinez is a wonderful town for history.

Review collected in partnership with Best Western

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

Thank you for staying with us and hope to see you in the near future. We appreciate you ! More 

Eureka, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

It's rare to see such a large selection of breakfast items. Waffles and cereal are the usual fare, but here they also offer scrambled eggs, sausage, hash browns, biscuits and gravy and a large assortment of refrigerated yogurt, fruit, hard boiled eggs. The internet is truly high speed, the desk chair ergonomically correct ... I loved the terrycloth flip-flops, too.

Review collected in partnership with Best Western

Was this review helpful? Yes
callsbrook, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review

The breakfast staff is thankful for the comments!!Thank you for staying with us and hope to see you in the near future. We appreciate you ! More 

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