We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Crystal

Certificate of Excellence
Gurglerstr. 90, Obergurgl 6456, Austria
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
The Crystal
Professional photos View all
Browse nearby
The Crystal
The Crystal
The Crystal
Add Your Review

235 reviews from our community

Traveler rating
    173
    46
    10
    3
    3
See reviews for
68
100
7
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Any
English first
  • All months
    (235)
  • Mar-May only
    (85)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (122)
All months
Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was my second stay at The Crystal and the location, facilities, food and service are excellent. My only complaint is the quality of the single room accommodation. Last year we booked with Inghams and found them rubbish as a tour operator and this year we booked with Crystal Ski - somehow thinking (hoping!) that paying the single supplement would... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We are very sorry that our single room could not satisfy you. Your complaint will certainly give us grounds to exert ourselves in finding a structural solution for single travelers for... More 

Sweden
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was the third time we went to Obergurgl and The Crystal. We have found it the perfect ski hotel when we want to spoil ourselves. Located at the valley station of the Festkoglbahn, you have perfect ski-in ski-out conditions. Also you have a very good ski shop in the building for sales and rental of equipment. If you want... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. Thank you very much as well for your comment regarding our relax pool. Our spa manager has noticed the particles as well,... More 

Top Contributor
78 reviews 78 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Although it is not in the centre of town, the hotel is linked directly (through the ski hire shop) to the Festkoglbahn lift. Access to the whole area and over to Hochgurgl is very quick and easy. The spa with its indoor and outdoor pools is very popular with guest. A visit at the end of a hard day's skiing... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an outstanding vacation experience. We look forward to... More 

Scottsboro, Alabama
Top Contributor
52 reviews 52 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third trip here and I always look forward to returning. Obergurgl is a place for skiing and the Crystal is so convent and accommodating. The service is exceptional. The people here always go out of their way to make our stay most enjoyable.

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! With our very best regards Diana Karsai & Leo Daniel The Management of... More 

Contributor
16 reviews 16 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Beware if you are booking single room especially via Inghams. You think you booking luxury hotel as that's the impression you get from Inghams and the hotel website and certainly you are charge for that including SINGLE SUPPLEMENT but you for a nasty shock. The room is a gray hole with dated decor, cheep, shabby furniture. There isn't even a... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Conveniently situated but not ski in ski out, there is no doubt that the Crystal is a top end hotel. Yes , it is expensive but you get what you pay for. We had an excellent room in the new section of the hotel. A huge room with loads of wardrobe space, luxury bathroom and separate toilet. Our room although... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! With our very best regards Diana Karsai & Leo Daniel The Management of... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

It was our first visit to Obergurgl and Hotel The Crystal and it won't be our last! Obergurgl is a beautiful village with excelling skiing, walks and après-ski. The amazing food and brilliant spa facilities at The Crystal mean we'll definitely be back again!!

Was this review helpful? Yes 1
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to seeing you again – hopefully soon! With our very best regards Diana Karsai & Leo Daniel The Management... More 

luxembourg
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we spent a week in February 2015 and couldn`t have had a better time. Main attractions include large rooms, large spa with plenty of saunas, inside swimming pool, outside small swimming pool with whirlpool, gym, playroom for kids, complementary (excellent) food at 4pm, ski rentals and ski shop inside the hotel, location literally next to the main ski gondola lift,... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! With our very best regards Diana Karsai & Leo Daniel The Management of... More 

Salisbury, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Fantastic. From the point of arrival the staff were friendly, helpful and always obliging. The food exceeds expectation. From a breakfast that caters to every taste and whim right through to the après ski 'snacks' served between 3-5 and the 6 course dinner, you won't go hungry. We only ever wanted to have a drink and a chocolate bar snack... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an... More 

Antwerp, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2015

We went for the 5th time or more. As usual almost no complaints because of the great accommodation, friendly staff and good location (direct access to ski slopes, 5 min walk to ski school, always snow from dec to apr, only a bit further to the center) The hotel is perfect for a relaxing stay with the children. I can... More 

Was this review helpful? Yes 1
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. Thank you also for your suggestions, please be assured that we will discuss your points in Detail with our colleagues in charge.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

68 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (41)
Viewed
Hotel & grounds (11)
Viewed
Bathroom (2)
Viewed
Room/suite (7)
Viewed
View from room (1)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (15)
Viewed
Pool/beach area (1)
Viewed
Room/suite (4)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question