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The Crystal

4.0 of 5 Gurglerstr. 90, Obergurgl 6456, Austria
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Certificate of Excellence 2014
The Crystal
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The Crystal
The Crystal
The Crystal
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208 reviews from our community

Traveler rating
    152
    41
    10
    2
    3
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64
87
5
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Amsterdam, The Netherlands
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel crystal has an 'old' and an 'new' part connected with a covered bridge across the street. Right next to the new part is the piste and one of the Major skilifts. This makers the location great. Obergurgl itself is ok, quiet nothing really special. But it's at high altitude so high chance for good snow conditions The new... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel in Obergurgl some years ago. We like very big spa and pools, very good kitchen, very nice location close to lift, spacy rooms, winery. We didn't notice any imporvements or changes since last time.

Was this review helpful? Yes 1
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We would be very pleased if you decide to spend your next ski vacation with us, again, and look forward to welcoming... More 

Stoke-on-Trent, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just returned from our first family skiing holiday and stayed at wonderful Crystal Hotel and will definitely be back! The location, food, service and spa were all fantastic. We travelled with children and all though the hotel is of a very high standard it was also very child friendly!

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an... More 

Exeter, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in 2 rooms in the new bit (805 and 806) and they look over the local shop. Nothing wrong with that except for the daily delivery of shop stock and the truck unloads directly below these two rooms. The spa, afternoon Tea, staff and dining were first class however and the rooms themselves very nicely done. They do... More 

Was this review helpful? Yes 2
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We are very sorry to read that the underfloor heating in your room has reacted a bit “sluggishly” when it comes to lowering the temperature, which forced you to open a... More 

Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 22, 2014 via mobile

Just came back from a week here with out young children and would certainly recommend it. Amazing food every morning and night, really helpful staff, very nice rooms and a lovely spa. Not cheap but not crazily priced either and considering what you get it felt keenley priced.

Was this review helpful? Yes 2
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We would be very pleased if you decide to spend your next ski vacation with us, again, and look forward to welcoming... More 

Luxembourg City, Luxembourg
Top Contributor
66 reviews 66 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 10, 2014

We had been staying at the Crystal during the Easter holidays with our children, and decided to return for a ski-opening week-end with friends. We shared a very nice suite with two bedrooms, which is very nice and large. We found that there were even some improvements to our first stay: Breakfast is really amazing, they have now someone who... More 

Was this review helpful? Yes 1
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an... More 

Leeds
Top Contributor
103 reviews 103 reviews
33 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed November 14, 2014

This is a four star hotel but watch your credit card . I checked out and paid cash but 11 months on still have not had my credit back due to a night porter being called to a disturbance in a staff dorm on departure at 3 am . Visa and the hotel just can't sort it out . Also... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Dear guest, regrettably, we do not have any knowledge whatsoever of such an incident. Is it possible that you have mistaken our hotel for another house inadvertently? We are very interested in a clarification of this incident and therefore are asking you to kindly get in touch with us. You can reach us directly via e-mail at direktion@thecrystal.at or by... More 

North Yorkshire
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 18, 2014

We loved this hotel. We were welcomed on arrival with a drink, whilst our luggage was taken care of. The rooms are lovely, with everything you could need. The restaurant is fantastic, lovely food at every meal, with so much choice and excellent friendly service. There is also a completmentary afternoon tea if you can find room to squeeze it... More 

Was this review helpful? Yes
Luxembourg City, Luxembourg
Top Contributor
66 reviews 66 reviews
31 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 23, 2014

We stayed during February, and we really enjoyed our stay. You are welcomed with a drink, they park your car and deliver your luggage to the room whilst you are enjoying your drink. What better way to start your holidays? We got an upgrade to their most beautiful suite, which is truly amazing, very stylish, with a beautiful view. The... More 

Was this review helpful? Yes 3
Reading, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 13, 2014

Ski in and out from this very conveniently located hotel - just a flight of stairs from the boot room and there is the gondola! Great choice of food - extensive salad buffet every night choice of mains and desert so nobody will go hungry.Lovely spa with choice of going buff or with swimwear to either part of the spas... More 

Was this review helpful? Yes 2
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Additional Information about The Crystal

Address: Gurglerstr. 90, Obergurgl 6456, Austria
Location: Austria > Austrian Alps > Tirol > Obergurgl
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Crystal 4*
Number of rooms: 110
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Also Known As:
The Crystal Hotel Obergurgl
Crystal Hotel Obergurgl
Hotel Style:
#3 Spa Hotel in Obergurgl
#3 Luxury Hotel in Obergurgl
#4 Romantic Hotel in Obergurgl
#4 Family Hotel in Obergurgl

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