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The Crystal

Certificate of Excellence
Gurglerstr. 90, Obergurgl 6456, Austria
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1 room 1 adult
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The Crystal
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266 Reviews from our TripAdvisor Community

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Messingham, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The brochure pictures and descriptions don't do the crystal justice. We found the facilities second to none and the staff were fabulous. We booked a weeks 1/2 board and found the food very good. It is picture on a plate but we never left the restaurant hungry. Excellent choice at breakfast. Our room was spacious and comfortable. We were in... More 

Helpful?
Thank TonyHutson
Cambridge, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

First, the not so good - When I say 2 star rooms - I guess it depends on which one you are allocated (new or old wing). We booked with Crystal Ski without it being made clear that there were big differences in room standards. On arrival we were assigned room 207 (in old wing) and this is why the... More 

Helpful?
Thank PS123321
London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We went with crystal ski holidays and were in room 205. I had read an earlier reviewers comments about the room and so was somewhat concerned. As previously said, the decor is drab and there is a little noise from the kitchen and you need to take a minute to get the water temperature right in the shower. On the... More 

Helpful?
Thank Sian S
DianaKarsai, Manager at The Crystal, responded to this review

Thank you kindly for taking the time to evaluate our hotel! Your information and your feedback are important to us pertaining to the future development of our house. We are pleased to read that you have been completely satisfied by our cuisine, our Service, the room and our spa, and we will be glad to pass your feedback on to... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel, modern spacious rooms, adjacent to the ski lift, fantastic spa. Staff were great, the only negative was the food. It felt as if the chef was trying too hard to be different and special and lost the value of good food done well. Veal trotters and cow cheeks, didnt appeal, no matter how well they are cooked. Personally... More 

Helpful?
Thank Colin M
Devon
Level Contributor
96 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

Booked this hotel via Crystal Ski at a cost of nearly £1600 each for 2 persons with flights from Gatwick and transfers included. The hotel is advertised as a lifestyle hotel and all of the photos of the hotel and bedrooms look very modern. However, Crystal ski customers are given the rooms directly above the kitchens and they are in... More 

Helpful?
2 Thank GeoDevon
Munich
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 23, 2015

We spent a perfect ski opening weekend at The Crystal Hotel. Service: Everyone was very courteous and helpful. Especially the restaurant service was excellent both at breakfast and dinner time. Rooms: Nicely renovated and very large room with large balcony. New technical equipment and WiFi. Enough power outlets for all our stuff. Spa: Probably one of the best hotel spas... More 

Helpful?
Thank vorzwickel
DianaKarsai, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 9, 2015

So many great things about the hotel: First of all it's so nice that its really next to lifts. You put your snowboard on and are ready to go!!! Thats fantastic. The rooms are so nice, beautifully decorated. The staff is amazingly friendly and the restaurant really great. Only negative point: by foot, it's a little far from the center.... More 

Helpful?
2 Thank Debo3105
DianaKarsai, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We would be very pleased if you decide to spend your next ski vacation with us, again, and look forward to welcoming... More 

Frederiksberg, Denmark
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 2, 2015

Skiing in April in Obergurgl where we stayed at this nice hotel. I would like to mention the staff in the restaurant,which were wonderful always smiling and very considered and thoughtful. Things work in this hotel however it is not entirely ski-in-ski-out, you have to walk across to the ski-depot meaning walking through the whole hotel to get to your... More 

Helpful?
1 Thank Manta r
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! With our very best regards Diana Karsai & Leo Daniel The Management of... More 

London
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 19, 2015

Spent a a week at the crystal this Easter. Great hotel, rooms in new wing fabulous, spa great, food excellent, wine very good, location super but the key diffeence is the staff. From the personable reception service of marjan,the charming Aleksander in the dining room, Nikoletta babysitting at short notice, Mike the sommelier taking the time to leave , me... More 

Helpful?
Thank LondonKat73
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. We look forward to seeing you again – hopefully soon! Diana Karsai & Leo Daniel The Management of The Crystal More 

2 reviews
5 of 5 stars Reviewed April 12, 2015

Have just returned from Obergurgl after one of the best holidays ever!! This was my families 1st ski trip and I could not recommend the resort or the hotel highly enough. The hotel cannot be faulted on anything, everything spotlessly clean in the room, spacious and well designed. The swimming pools are great after a day skiing to relax and... More 

Helpful?
Thank 612bethn
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We would be very pleased if you decide to spend your next ski vacation with us, again, and look forward to welcoming you back at Obergurgl! With our very best regards... More 

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