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The Crystal

Certificate of Excellence
4.0 of 5
Gurglerstr. 90, Obergurgl 6456, Austria
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The Crystal
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The Crystal
The Crystal
The Crystal
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244 reviews from our community

Traveler rating
    180
    48
    10
    3
    3
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75
101
7
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Have just returned from Obergurgl after one of the best holidays ever!! This was my families 1st ski trip and I could not recommend the resort or the hotel highly enough. The hotel cannot be faulted on anything, everything spotlessly clean in the room, spacious and well designed. The swimming pools are great after a day skiing to relax and... More 

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Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We would be very pleased if you decide to spend your next ski vacation with us, again, and look forward to welcoming you back at Obergurgl! With our very best regards... More 

Toronto, Ontario, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a fabulous stay at The Hotel Crystal during the week of February 16th. This was our second stay at this hotel and our second trip to Obergurgl. We had such a fabulous trip last year that we called as soon as we got home to book it again for this year. We stayed in the newer East past... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! With our very best regards Diana Karsai & Leo Daniel The Management of... More 

england
Contributor
13 reviews 13 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Have just returned from our 4th visit to the Crystal. We could not fault anything about the hotel. We had a wonderful room in the new part of the hotel, Room 822, lots of storage space, underfloor heating in the bathroom, two towel rails to dry wet ski things, clean towels everyday, the balcony faced the mountain/slope and got the... More 

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Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an... More 

London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just returned from a wonderful stay at the Crystal. We booked a single room and double/twin room for our party in the original wing of the hotel. These rooms are a little dated and in need of refurbishment. As other people have mentioned, the single rooms are tiny (although do have the benefit of a balcony). The rooms in the... More 

Was this review helpful? Yes 1
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We are very sorry that the few rooms in our west wing, that have not yet been refurbished could not satisfy you. Your feedback is being taken serious. We are very... More 

Berkshire, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

We have just returned from Obergurgle . The staff are polite professional and cannot do enough for you .The spa is huge with an outdoor and indoor pool many saunas and relaxing areas , even at full capacity I can't imagine it feels crammed . The restaurant is a notch above the other hotels in this resort .It excells ,The... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We would be very pleased if you decide to spend your next ski vacation with us again and look forward to welcoming... More 

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second stay at The Crystal and the location, facilities, food and service are excellent. My only complaint is the quality of the single room accommodation. Last year we booked with Inghams and found them rubbish as a tour operator and this year we booked with Crystal Ski - somehow thinking (hoping!) that paying the single supplement would... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much. We are very sorry that our single room could not satisfy you. Your complaint will certainly give us grounds to exert ourselves in finding a structural solution for single travelers for... More 

Sweden
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was the third time we went to Obergurgl and The Crystal. We have found it the perfect ski hotel when we want to spoil ourselves. Located at the valley station of the Festkoglbahn, you have perfect ski-in ski-out conditions. Also you have a very good ski shop in the building for sales and rental of equipment. If you want... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. Thank you very much as well for your comment regarding our relax pool. Our spa manager has noticed the particles as well,... More 

Top Contributor
78 reviews 78 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Although it is not in the centre of town, the hotel is linked directly (through the ski hire shop) to the Festkoglbahn lift. Access to the whole area and over to Hochgurgl is very quick and easy. The spa with its indoor and outdoor pools is very popular with guest. A visit at the end of a hard day's skiing... More 

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service. Such feedback is encouraging us to stay on course and is showing us that we are on course in offering our guests an outstanding vacation experience. We look forward to... More 

Scottsboro, Alabama
Top Contributor
55 reviews 55 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 11, 2015

This is my third trip here and I always look forward to returning. Obergurgl is a place for skiing and the Crystal is so convent and accommodating. The service is exceptional. The people here always go out of their way to make our stay most enjoyable.

Was this review helpful? Yes
Leo D, Manager at The Crystal, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Crystal so much and have gone back home with such good impressions. We look forward to welcoming you back at Obergurgl! With our very best regards Diana Karsai & Leo Daniel The Management of... More 

Contributor
16 reviews 16 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 11, 2015

Beware if you are booking single room especially via Inghams. You think you booking luxury hotel as that's the impression you get from Inghams and the hotel website and certainly you are charge for that including SINGLE SUPPLEMENT but you for a nasty shock. The room is a gray hole with dated decor, cheep, shabby furniture. There isn't even a... More 

Was this review helpful? Yes 2
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