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All 4 Mutters hotels

Hotel Seppl Familie & Spa

3.5 of 5 Hotel   |   Natterer Strasse 8, Mutters A- 6162, Austria
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Ranked #1 of 4 Hotels in Mutters
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
FoothillWoman51 Auburn, California
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58 reviews from our community

Traveler rating
    31
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    6
    3
    4
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13
25
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auburn, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed in Hotel Seppl in Mutters for 3 weeks in July. It was wonderful. The staff is terrific, even those who spoke little English did their best to help out! Our room had a view of Innsbruck and the mountains. The bed was comfy, the corner bath tub was great, my only complaint is that they have these wonderful... More

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HotelSepplFritz, Manager at Hotel Seppl Familie & Spa, responded to this review

Dear guest, We are delighted that you enjoyed your holidays in our hotel. We appreciate your kind words and positive feedback. We are happy to read, that you had such a good time in Tyrol and the opportunity to visit so many different places. Our Straßenbahn is a real highlight and a very comfortable way to explore Innsbruck. We most... More

Swanley, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

One night stay to break up our journey home having crossed via the Brenner Pass. Room with TV and wi-fi but no 'extras' ie water or kettle to make a drink. Balcony with view towards the Ski Jump at Innsbruck; small train will take you there from just up the road. Swimming pool was out of service. Good dinner and... More

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HotelSepplFritz, Manager at Hotel Seppl Familie & Spa, responded to this review

Dear Guest! Thank you for taking the time to write this feedback. We always take the opinion of our guests very seriously and we are open for constructive criticism. We contsantly looking for ways to improve our service and in generell we are happy to help you anyway we can, during your stay. We also ask our guests to tell... More

Prague, Hlavni Mesto Praha, Czech Republic
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 10, 2014

Carefully with this hotel! They have no idea about "best practices" in **** hotels. They are robbers and love money over all. Immediately on the arrival we had unbelievable trouble with the hotel personnel which lead me to decide to cancel my stay in this hotel. And instead of professional approach, the hotelier only sarcastically laughed and told me "Then... More

Was this review helpful? Yes 3
HotelSepplFritz, Manager at Hotel Seppl Familie & Spa, responded to this review

Dear Mr. Vavrecka, First of all: We regret the steps we had to take, but we didn´t see another way out of this sitution. Here we want to describe our point of view. You came to our hotel with your wife and your two children. We really love kids and would do anything for them to feel comfortable, but you... More

Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2013

The gentle, knowledgeable and gracious staff makes one feel like part of the family! The views and location is perfect for a holiday in Innsbruck/Mutters... Close to transport and of course the ski fields... The general ambiance of the place is very tasteful and relaxing offering many healthful amenities such as spa, pool, massages, sauna, and freshly prepared meals of... More

Was this review helpful? Yes 1
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear Guest! We are delighted that you had a great time staying with us. We appreciate your positive feedback and hope to see you on your next visit in Innsbruck. Sincerely, Hotel Seppl More

Kosice, Kosice, Slovakia
1 review
4 of 5 stars Reviewed November 1, 2013

I spent nearly 2 weeks in a solo room, that was small (reduced by part of the roof), but there was no need for more space, so I guess it is okay. Staff was really nice and cleaning was top level. Breakfasts were okay, but they wore off quickly. Bathroom was very good, I did not try spa, what a... More

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HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! We are glad to read that you enjoyed staying with us. We always do our best to meet all the expectations of our guests and we thank you for giving us a honest feedback. We hope to see you again in the near future. Sincerely Hotel Seppl More

Great Malvern, United Kingdom
Top Contributor
61 reviews 61 reviews
46 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 2, 2013

An absolute gem with fantastic views of Innsbruck only 5km away. (Shame about the weather) Large clean & tidy bedroom with en-suite shower/toilet. Excellent staff at both check-in & restaurant. Food was also very good both in the evening & at breakfast. Would definitely stay again if in the area-Highly recommended

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HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! Thank you for the positive feedback. We are very delighted to read that you enjoyed staying with us. We hope to see you again soon! Sincerely Hotel Seppl More

High Wycombe, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 21, 2013

The hotel and food are absolutely fabulous. The spa area is second to none. The only problem was to use the sauna etc you have to go butt naked! This is not pre warned on the hotel info as we would not of booked had we known. It's strictly no swimsuits. If you enjoy getting naked this is definitely a... More

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HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! At first we want to thank you for taking the time to write a review. It is true that we have a no-swimmsuit policy for our sauna area because of hygienic reasons. In fact a lot of Hotels and wellnesscenters in Austria have the same policy, so we recommend you to ask specificly about this policy the next... More

St. Neots, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 10, 2013

This hotel is just out of Innsbruck. We had a room at the front, the view was obstructed by another piece of roof. Also there is no relief from the sun so the room got very hot. The room was lovely and large, the bed was very comfortable. Dinner was quite informal, it was very quite in the dining room.... More

Was this review helpful? Yes
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! Thank you for your kind review. We are happy to read that you enjoyed staying with us and hope you will visit us again! Sincerely Hotel Seppl More

Worthing, United Kingdom
Top Contributor
74 reviews 74 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 13, 2013

An hotel just a little way from Innsbruck and a little off the main routes but all the better for it.Chosen by my touring companion,we were on our motorcycles, I did not know what to expect.We were warmly welcomed . we were on half board and we were asked to select from the menu what we would like to have... More

Was this review helpful? Yes
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! Thank you for your positive feedback. We are delighted to read that you enjoyed your stay in our hotel. We hope you visit us again soon! Sincerely Hotel Seppl More

Waltham, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 4, 2013

The room we received was tiny and II had to bend my head to enter the room. It is really not a 4 star hotel. Maybe people who gave it 5 stars got better rooms. We ate dinner and the service was so fast we felt we were rushed out of the dining room.

Was this review helpful? Yes 1
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! Thank you for your feedback. We always try to meet the expectations of all our guests and we are sorry, if we couldn't meet yours. We can assure you that we don't intend to rush our guests at dinner, we want you to feel relaxed so you can enjoy your meal. We appreciate the honesty of our guests... More

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Additional Information about Hotel Seppl Familie & Spa

Address: Natterer Strasse 8, Mutters A- 6162, Austria
Location: Austria > Austrian Alps > Tirol > Mutters
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Seppl Familie & Spa 3.5*
Number of rooms: 33
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