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Hotel Seppl Familie & Spa

Certificate of Excellence
Natterer Strasse 8, Mutters A- 6162, Austria
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Adelaide, Australia
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Put your cares away and stay in the hands of this delightful family... Hot and cold breakfast on offer with a 5 course gourmet dinner each night if you choose.... One can not fault the ambiance, views, service and calibre of the food served !!!! Only a short train trip nearby takes you to the city of Innsbruck to enjoy... More 

Was this review helpful? Yes
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Thank you kindly for such a positive feedback and for all the compliments to our hotel! We are delighted that you enjoyed your stay at the Hotel Seppl so much. We look forward to welcoming you back at Mutters next year. Sincerely Your team of the Hotel Seppl More 

London, United Kingdom
1 review
5 of 5 stars Reviewed March 15, 2015

I am not usually one for leaving reviews, however this family run hotel simply excelled in all areas. The lovely family went above and beyond to ensure that our every need was catered for. They picked us up from the airport, took us to and from the ski slopes every day at a time convenient for us, the food was... More 

Was this review helpful? Yes
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear Guest, thank you kindly for your very positive Feedback! We are particularly pleased that you have felt completely at home and that we were able to be convincing with our service, with our rooms and with our spa. We look forward to seeing you again – hopefully soon! Your team of the Hotel Seppl More 

Vienna, Austria
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed December 1, 2014

This was our first visit to Innsbruck, and, in fact, our first “holiday” in Austria despite having lived here for two years. Our plan was to enjoy the Christmas Markets in Innsbruck and return to our suite at the hotel for dinner and time in the pool and sauna, and our plan was achieved beautifully. The Hotel Seppl was perfect... More 

Was this review helpful? Yes 1
Santa Monica, California
1 review
5 of 5 stars Reviewed November 24, 2014

We went here on our Honeymoon in May 2014, and it was the highlight of our two weeks in Austria and Italy. The room was Huge and had an awesome spa tub set in a corner window overlooking Innsbruck and the mountains. All you cans say is wow. But the room was upstaged by only one thing, and that was... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 16, 2014

Wasn't really aware of quite how far this place was out of town when booking. There's only one way up (by tram), and it takes 45 minutes. This is a real drag if you've only got a couple of days to check out the town. Around Mutters there is basically nothing so you have to trek in to Innsbruck. Staff... More 

Was this review helpful? Yes 1
Auburn, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 12, 2014

We stayed in Hotel Seppl in Mutters for 3 weeks in July. It was wonderful. The staff is terrific, even those who spoke little English did their best to help out! Our room had a view of Innsbruck and the mountains. The bed was comfy, the corner bath tub was great, my only complaint is that they have these wonderful... More 

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HotelSepplFritz, Manager at Hotel Seppl Familie & Spa, responded to this review

Dear guest, We are delighted that you enjoyed your holidays in our hotel. We appreciate your kind words and positive feedback. We are happy to read, that you had such a good time in Tyrol and the opportunity to visit so many different places. Our Straßenbahn is a real highlight and a very comfortable way to explore Innsbruck. We most... More 

Swanley, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

One night stay to break up our journey home having crossed via the Brenner Pass. Room with TV and wi-fi but no 'extras' ie water or kettle to make a drink. Balcony with view towards the Ski Jump at Innsbruck; small train will take you there from just up the road. Swimming pool was out of service. Good dinner and... More 

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HotelSepplFritz, Manager at Hotel Seppl Familie & Spa, responded to this review

Dear Guest! Thank you for taking the time to write this feedback. We always take the opinion of our guests very seriously and we are open for constructive criticism. We contsantly looking for ways to improve our service and in generell we are happy to help you anyway we can, during your stay. We also ask our guests to tell... More 

Prague, Hlavni Mesto Praha, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 10, 2014

Carefully with this hotel! They have no idea about "best practices" in **** hotels. They are robbers and love money over all. Immediately on the arrival we had unbelievable trouble with the hotel personnel which lead me to decide to cancel my stay in this hotel. And instead of professional approach, the hotelier only sarcastically laughed and told me "Then... More 

Was this review helpful? Yes 3
HotelSepplFritz, Manager at Hotel Seppl Familie & Spa, responded to this review

Dear Mr. Vavrecka, First of all: We regret the steps we had to take, but we didn´t see another way out of this sitution. Here we want to describe our point of view. You came to our hotel with your wife and your two children. We really love kids and would do anything for them to feel comfortable, but you... More 

Adelaide, Australia
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 18, 2013

The gentle, knowledgeable and gracious staff makes one feel like part of the family! The views and location is perfect for a holiday in Innsbruck/Mutters... Close to transport and of course the ski fields... The general ambiance of the place is very tasteful and relaxing offering many healthful amenities such as spa, pool, massages, sauna, and freshly prepared meals of... More 

Was this review helpful? Yes 1
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear Guest! We are delighted that you had a great time staying with us. We appreciate your positive feedback and hope to see you on your next visit in Innsbruck. Sincerely, Hotel Seppl More 

Kosice, Kosice, Slovakia
1 review
4 of 5 stars Reviewed November 1, 2013

I spent nearly 2 weeks in a solo room, that was small (reduced by part of the roof), but there was no need for more space, so I guess it is okay. Staff was really nice and cleaning was top level. Breakfasts were okay, but they wore off quickly. Bathroom was very good, I did not try spa, what a... More 

Was this review helpful? Yes
HotelSepplFritz, Inhaber at Hotel Seppl Familie & Spa, responded to this review

Dear guest! We are glad to read that you enjoyed staying with us. We always do our best to meet all the expectations of our guests and we thank you for giving us a honest feedback. We hope to see you again in the near future. Sincerely Hotel Seppl More 

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