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All 46 Zell am See hotels

Grand Hotel Zell am See

4.5 of 5 Hotel   |   Esplanade 4-6, Zell am See 5700, Austria
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Grand Hotel Zell am See
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Ranked #16 of 46 Hotels in Zell am See
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
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302 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Grand hotel have very nice location directly in the lake & around all active area . The room 140 I have nice with direct view to the lake . The staff very friendly and helpful . But the hotel is old and used they should renew it very fast to keep it perfect .

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Mexborough, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Had a wonderful week at the Grand .Nothing was too much trouble for the staff from the porters ,maids and reception staff.The dining room staff are very obliging explaining menus and giving us alternatives if there was something we did nt like.Special thanks to the chef and his team the variety of food was inspiring and well cooked.The location of... More

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Bath, United Kingdom
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The views across the lake are worth the high prices here and the room we had, in the annexe building, was spacious. The rooms are rather tired-looking. The food in the restaurant was of a good standard, though the menu selection was quite limited, and the service was efficient. Don't expect the height of sophistication here though as the standard... More

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Katowice, Poland
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have spent a winter skiing week in Zell am See and the choice of this hotel was v good idea! Hotel is beautifully located at the lake, but close to the local town, which is very nice. The closest gondole station is within walking distance (as is everything else) butthere is hotel shuttle bus to skiing area. We have... More

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Salzburg Region, Austria
1 review
1 of 5 stars Reviewed 4 weeks ago

The staff is very ignorant and the hotel has 100% cancelation policy. We booked for 3 nights and wanted to stay for 2 nights. They charged us for 3. They would not provide an iron and ironing board. Ironing service will take a day.

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5700grand, Leiter Öffentlichkeitsarbeit at Grand Hotel Zell am See, responded to this review

Thank you very much for your feedback. We can understand your anger but basically, with your reservation you accept our terms and conditions (which you have received in advance and surely read) regarding early departure. After we are still fully booked and we were not able to sell the room anymore and therefore we had to charge the 3rd booked... More

Senior Contributor
40 reviews 40 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our suite was duplex big enough with nice balcony to the lake , the first and biggest problem we face is the spiders in the room in our first night we killed 5 big spiders and i was scred to death and had panic attack so we called the reception and one guy come to see and kill the spiders... More

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5700grand, Leiter Öffentlichkeitsarbeit at Grand Hotel Zell am See, responded to this review

Thank you very much for your appraisal. We can comprehend that you find spiders disgusting but spiders in Austria are quiet usual and in addition as well useful. Throughout Europe there is not a single spider in nature that could be dangerous to humans. It´s got nothing to do with the cleanliness of our hotel and of course if we... More

Devon
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2014

We didn't stay at The Grand but had lunch on the Terrace twice and we thoroughly enjoyed it. It has a beautiful position overlooking the lake and the food was excellent. The staff were very friendly and the cost was reasonable considering the situation.

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Senior Contributor
37 reviews 37 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 30, 2014

Having always looked fondly on the Grand from previous visits to Zell am Zee due to it's iconic position on the lake, I wanted to take my wife to stop in this hotel. We stopped for three nights in Aug and what a disappointment. The hotel is very outdated, the room was dark and shabby and the breakfast was awful,... More

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5700grand, Leiter Öffentlichkeitsarbeit at Grand Hotel Zell am See, responded to this review

Thank you very much for your feedback. Your opinion is very important for us, because only with your feedback we do have the chance to optimize our service. We regret your disappointment and that the imperial style of the Grand Hotel has not met your taste. Nevertheless we hope for a second chance and would be happy to welcome you... More

Mount Dora, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

It has been a long time since October and November of 1945. I had a wonderful room with outstanding maid service. I probally had Army cooking. I remember Tennis lesions and our University football team. Even have a game football from a game in Salesburg Had a drive through visit in th 70,s and the tpwn reflected tourism. Keep up... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2014

A lovely hotel in a fantastic spot - what more can you ask - Annexed again ! You are transported via an underground subway to a separate building which is not cost when you walk in your robe, through reception full of skiers in full kit, to the wellness area and Pool. Otherwise great hotel ! Let's start a campaign... More

Was this review helpful? Yes 1
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Additional Information about Grand Hotel Zell am See

Address: Esplanade 4-6, Zell am See 5700, Austria
Location: Austria > Austrian Alps > Salzburg Region > Zell am See
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Hotel Zell am See 4.5*
Number of rooms: 133
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Also Known As:
Grand Zell Am See
Zell Am See Grand

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