The hotel was fine, but the location is amazing as it is on the lake; the view was fabulous from there. We had to use the stairs to go down to the reception as there wasn’t an elevator on the ground floor. The staff were OK; you can barely see them smiling but they were helpful. Free-internet access just in... more

The most breathtaking view to wake up to in the morning! Picture perfect. Very clean and comfortable room. This was one of my favorite spots on my visit to Europe for it's beauty and serenity. I just wanted to sit on the deck all day and relax with a cup of tea and a pastry. Aaaaah. more

A fantastic hotel located on the side of lake Zell and only a short walk from the town. The slopes are less than a 10 minute walk through the town.The bus to take you to the slopes stops about 50 yards from the front of the hotel. Rooms are clean, well maintained with some very nice views. Food is excellent... more

My son has some severe food allergies. This hotel was excellent at dealing with these - the best I have found in Europe. The rooms were also great...... although I was rather confused by the plumbing!! Location for skiing was OK but not the best...... but great views over the (frozen) lake. more

Fabulous view, lovely looking hotel, great food, highly expensive drinks... You could probably get the same for less money at one of the other big hotels and perhaps better decorated, I would say this was 3+ stars rather than 4 but for the food. But the balcony with that view of the lake is priceless. more

I stayed a week there. The hotel is beautiful in an old world sort of way. It's truly elegant. Most of the staff are absolutely lovely and helpful. There was one waiter who came across as being a little rude but I think it might have just been that his English wasn't 100% and it made him come across as... more

I spent last weekend in this beautiful Grand hotel with the best position at lake site. I was looking forward for an unusuall experience,expected that hotel will be glamorous inside the same way how it looks on photos of the hotel. But equipment of rooms was very poor, max. 3 stars hotel level. Simple bathroom with plastic shower corner,no shampoo,condicioner,lotion,only... more

Stayed at the Grand for one week 7th-14th Feb 09. First time skiing with my 2 young sons and also travelled with grandparents. Upon arrival the staff are very friendly and helpful and gave us a tour round to show us where everything is. The facilities are excellent and the hotel is in a superb location on the lake and... more

We stayed at the Grand Hotel for a week, skiing. The hotel is in a lovely location overlooking the lake, with breathtaking views. Theres nothing better than opening the curtains in the morning to have the sun rising over the mountains and lake! Reception staff were friendly and helpful, quick check in. The room we booked had a balcony that... more