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Romantik Hotel Zell am See

Certificate of Excellence
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Sebastian Horl Strasse 11, Zell am See 5700, Austria
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Romantik Hotel Zell am See
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Romantik Hotel Zell am See
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214 reviews from our community

Traveler rating
    143
    49
    13
    5
    4
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38
128
3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Fareham, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Firstly, apologies for writing a review a few months too late! So we stayed at the Romantik 24-31 January 2015. 18 of us including friends and family stayed for our wedding on the 27th. We were treated so well and I cannot thank you enough, considering we did also have four children under 7 in that mix. The hotel is... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 12, 2015

We have just come back from a week skiing. Firstly the hotel is nice, rooms very were clean and comfy, the spa facilities were very good, the food was ok and most of the staff were friendly apart from the old lady that served us at dinner that lacked manners and a smile. I'm amazed she's still got a job.... More 

Was this review helpful? Yes 4
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review

Good afternoon from a sunny day in Zell am See! Thank you very much for your feedback and that you liked your stay in our hotel. A lot of people has a bad flue in Zell am See, different bars, restaurants, schools and also in the kindergarden. It was an infection! This is nothing to do with food, also we... More 

ilkeston,derby
Contributor
17 reviews 17 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 7, 2015

Just waiting for the return transfer feeling sad and thought I would do this while waiting. This hotel is beautiful true Austrian style with a modern twist. All areas of the hotel are at a high standard and Claudia on reception gave us the warmest of welcome ever. Everyone has a smile and a good morning for you. The food... More 

Was this review helpful? Yes 2
FiwiZell, Inhaber at Romantik Hotel Zell am See, responded to this review

Thank you for your nice words. We are happy, even you had a bad day giving us the compliments. Researching why so many guests had a sickness, we found out, that a German guests coming by a transfer bus, told us, that they had a virus infection regarding sickness on the bus. But also in the resort in different hotels,... More 

London
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 22, 2015

This hotel is situated centrally in the very pretty resort of Zell am See. It’s a 15 minute walk to the City Express Gondola in ski boots (5 mins in normal footwear). I believe there is a shuttle bus but we never used it. The staff were very friendly and helpful throughout. The food was fantastic. A four course meal... More 

Was this review helpful? Yes 3
FiwiZell, Inhaber at Romantik Hotel Zell am See, responded to this review

Thank you so much for your response to your stay! I´m sorry you did not tell us about the non function heating of the boot room. We will certainly take care of it, maybe there is a technical problem, because normally it is 40degrees heated! Also we will think about the hooks in the bath room, you are right, and... More 

North Wales
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 15, 2015

We visit this hotel twice a year, and this was our delayed honeymoon having got married here last July which we combined with our annual ski trip. On arrival, we were met by the lovely receptionist Klara who passed on a message from Sabine Horl that she was in hospital with a skiing injury - to think Sabine took time... More 

Was this review helpful? Yes 4
Sabine H, Manager at Romantik Hotel Zell am See, responded to this review

Hello from a perfect day in Austria, thank you for beeing our guests and taking care so much of everybody of us and our staff! Looking forward welcoming you again! Then without bandage and crutches...I´m on the way to get better! Hve a good time Sabine More 

Worcestershire, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 9, 2015 via mobile

My wife and I have just returned from a thoroughly relaxing skiing week at the Romantik Hotel. The hotel is a traditional Austrian run family hotel which is very comfortable and cosy and yet has all the modern facilities. Wifi is excellent throughout the hotel and the spa facilities are perfectly clean and welcoming.We arrived at midday and yet our... More 

Was this review helpful? Yes 2
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review

Dear Sharon! First we like thank you for your time and your feedback on Tripadvisor! It is the most beautiful to hear when our guests have felt comfortable with us and that you enjoyed your skiing holiday in Zell am See! We are looking forward to welcome you in future! With kindest regards, yours family Hörl and staff members! More 

Jersey, United Kingdom
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 8, 2015

Just back from a week at the Romantik. Room was a good size and bed comfortable but not much heater space for drying clothes overnight. English channels on TV very limited - just BBC entertainment which is awful. Food throughout the week was very good. There is a great spread for breakfast and the evening meals were generally excellent, apart... More 

Was this review helpful? Yes 2
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review

Good afternoon from a sunny day in Zell am See! Thank you very much for your feedback on Tripadvisor. We are thankful for every comment and we are happy that you enjoyed your stay with us! We hope, that we can welcome you in future again in the Romantikhotel. Yours family Hörl with staff members More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 1, 2015

We have just returned from a week at this hotel and I have to say we weren't overwhelmed by the whole experience. First and foremost, I have to say how friendly the Horl family were- in particular the older generation. Snr Horl really looked after us and made sure we had what we needed throughout the stay. When we arrived... More 

Was this review helpful? Yes 3
FiwiZell, Inhaber at Romantik Hotel Zell am See, responded to this review

I´m so sorry that your holidays did not meet your expectations. I really feel guilty but the reason I think the team was a little bit disoriented is, that I was in hospital and returned on Monday back to the hotel, but handicapped with crutches and a bandage. The team is very strict fixed on me, and it should not... More 

Lytham St Anne's, United Kingdom
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 19, 2015 via mobile

Just returned from a fantastic week staying at the Romantik Hotel in Zell am See. The Hörl Family and their staff offer a very high standard of service and are very helpful and friendly. Accommodation was comfortable, spa was a great bonus with good facilities after a hard days ski. The food is faultless plenty of variety at breakfast and... More 

Was this review helpful? Yes 2
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review

Hello from Zell am See! Thank you so much for your good Feedback! It is a pleasure for us to spoil our guests, that you can enjoy your Holiday! We hope, that we can welcome you back soon in our hotel. With best regards Family Hörl and staff More 

Ireland
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 18, 2015

Just back from a return visit to the Romantik Hotel in Zell am See. Really excellent hotel & very convenient for ski lift etc. All areas of hotel are spotless. Excellent choice of food for both breakfast and dinner. Spa area is great. Discount Rental Shop around the corner and beside the Irish bar is great value for your skis... More 

Was this review helpful? Yes 3
FiwiZell, Leiter Front Office at Romantik Hotel Zell am See, responded to this review

Thank you so much for your report! Service is our business but we want to do it by heart – and sometimes words are a really appreciated honour of our work. Thank you so much for this! We hope to welcome you again! Yours family Hörl and the team! More 

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