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Active by Leitner's

Kitzsteinhornstrasse 10, Kaprun 5710, Austria
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Active by Leitner's
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Active by Leitner's
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89 reviews from our community

Traveler rating
    46
    19
    10
    6
    8
See reviews for
22
37
7
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (89)
  • Mar-May only
    (25)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (39)
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1 review
5 of 5 stars Reviewed April 11, 2015

We stayed for 10 days in the hotel with my husband and two choldren and had one of the most wonderful holiday. if you are looking for a warm, relaxing atmosphere, great view, friendly staff and tasty breakfast , this hotel is for you! Very very clean rooms and aroundings, super service and the greatest spa. Will come back for... More 

Was this review helpful? Yes
ActiveKaprun, Leiter Front Office at Active by Leitner's, responded to this review

A big thank you for your nice comment. We are very happy that you and your family enjoyed your stay in our hotel. We and our staff is looking forward to your next stay in our hotel with all the best wishes from kaprun & see you soon family Leitner & our whole Active-team More 

Brno, Czech Republic
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

We have stayed in this hotel for few nights when skiing on Kaprun. However you need a car to approach the slopes, the distance is still conveninent. We enjoyed nice design equiped room, hotel spa and breakfast, dinner menu was not that much exciting (sometimes you like to taste something else than just two options offered by their restaurant). Friendly... More 

Was this review helpful? Yes
ActiveKaprun, Leiter Front Office at Active by Leitner's, responded to this review

Thank you very very much for your comment and the compliments. We are happy that you like the design of our hotel, the spa-area the breakfast and also the dinner (we also always offer tipical "Wiener Schnitzel" or a vegetarian alternative) :-) Thank you once more and we are looking forward to welcome you again in our hotel With all... More 

Vienna, Austria
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

We visited the Active by Leitners this january. It was our first time in kaprun, due to the fact that we wanted to have safe snow conditions. We had late arrival due to traffic, but the receptionist Nicole already called us early so they knew we were late and they could still prepare dinner for us..awesome food quality still :)... More 

Was this review helpful? Yes 1
ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

Thank you so much for your review and the compliments. We are happy you've enjoyed your holidays, our offer, the food and the hospitality (we love what we do ;-). PS: the entrance to the fitness room is not on the room cards , because in this case this room would be immediately used by all children as a "playground"... More 

1 review
1 of 5 stars Reviewed January 25, 2015

We stayed at this hotel with my family including 3 small children. The hotel is not at all children friendly. There were no children facilities and the staff look very sceptical towards families. The atmosphere was very unpleasant. Services were below average. The food was mediocre and served with great delay by non smiling staff. When we asked at the... More 

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ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

This review is from the same guests from Greece (16 adults + 19 children ) as a few reviews before . We kindly advise you to see OUR POINT OF VIEW, because in all reviews there are a lot of INCORRECT STATEMENTS. A detailed comment from the hotel owner can read in the reviews before. We are aware of this... More 

Larisa, Greece
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 3, 2015

This is not a 4-star hotel, for sure. We had the misfortune to spend our christmas holidays with our friends and their families at this awful hotel. It is divided in 2 buildings; The main building, which seems a little newer than the secondary one. The secondary is an older building, not restored at all. The furniture almost broke down,... More 

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ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

This review is simular with the two before and from the same guests from Greece (one is double written by the same person!) . We kindly advise you to see OUR POINT OF VIEW, because in both reviews there are a lot of INCORRECT STATEMENTS. A detailed comment from the hotel owner can read in the review before. But we... More 

Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 30, 2014

I would like to share the awful experience of my family during our fully prepaid half-board 7-night stay at the Active by Leitner’s Hotel in Kaprun. Being a part of a 37-person group including 19 kids, from the 2nd day of our stay we were told by the owner Rosemarie Leitner that we were not welcome in the dinner and... More 

Was this review helpful? Yes
ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

This review is simular with the one before and from the same guests from Greece. We kindly advise you to see OUR POINT OF VIEW, because in both reviews there are a lot of INCORRECT STATEMENTS. A detailed comment from the hotel owner can read in the review before. But we would wish us a internet portal where hotel owners... More 

Larisa, Greece
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 29, 2014

After 30 years of winter and summer holidays in Austria, this is the first time that I had a hostile treatment like that from the owner of the hotel. We travelled 37 persons from Greece, 18 adults and 19 children, booking at the Active Leitners and Spa hotel early this summer and prepaying the whole value of our stay, half-board.... More 

Was this review helpful? Yes 1
ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

Dear customer, we kindly advise you to see OUR POINT OF VIEW, because in this review there are a lot of INCORRECT STATEMENTS. First of all none of our hotel staff and also not the owners did say something like: „these are not normal children“, „ we know the right way to make your children right people.“ This is not... More 

Leiden, The Netherlands
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 12, 2014

It's a bit unusual to use this hotel for business meetings, but since we were very impressed by the service last year, we decided to do it again this year. The hotel is very airy and modern. Big windows which act like a frame for the spectacular views onto the mountains. The rooms are modern, comfortable and clean. The Leitner... More 

Was this review helpful? Yes 1
ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

Thank you so much! We don't get often a recommodation about a business trip or seminar, and we are very happy to read this. It doesn't matter wheter guests are coming for a winter- or summerholiday, for a wellnes trip or wedding holidays- or for a seminar or event: we love to meet people, love to be care of all,... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

We stayed in this lovely hotel several times. The staff was very friendly and helpful and the food (breakfast & dinner) was very tasty. This combined with the beautiful view in the hotel room means that we often come back with pleasure.

Was this review helpful? Yes 1
ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

Thank you so much for your evaluation! We are happy you enjoyed your holidays and had a good time. It's a pleasure for us, if we could treat you again with our service quality, our offers- and most of all with our hospitality. We are looking forward to meet you again, with our very best wishes and regards family Rosmarie... More 

Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

We enjoyed our stay here.It was a family ski trip and we didn`t miss a chance to relax!The apartment was spacious with a beautiful view.Breakfast various and tasty. The staff were very helpful and patient in spite of our numerous questions. On reception we always got all the information we needed. I definitely recommend this hotel.

Was this review helpful? Yes 1
ActiveKaprun, Inhaber at Active by Leitner's, responded to this review

Thank you so much! It's a great pleasure to hearing you've enjoyed all our facilities and your stay in our apartments, our breakfast and the menues, the Spa and our hospitality. More praise we cannot receive, and we forward this to our team :-) And now we are looking forward to welcoming you (maybe for this summer?) with our very... More 

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