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Falkensteiner Hotel Cristallo

Certificate of Excellence
Katschberghohe 6, Rennweg 9863, Austria
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Falkensteiner Hotel Cristallo
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Ranked #1 of 4 Hotels in Rennweg
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 weeks ago
redleader2skipatrol Warwickshire
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216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Warwickshire
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

All the bouquets I have awarded this hotel and its staff previously still hold true. Sadly the brickbats also are still true, and even more sadly I feel are slightly worse. I cannot rate the hotel too highly on all counts, the staff are so helpful and friendly but the disruptive behaviour of some of the children is a continued... More 

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Brighton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 11, 2015

Have been to this hotel for 15 years or more. Always had a nice time with the wonderful fascilities on offer. The staff are very good, especially head receptionist Karen and Heidi Marie, who makes us very welcome every year. This year will be our last. The family hotel is now completely over run with children,the restaurant looks like a... More 

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Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear RedLeader22013, thank you for your positive evaluation. We are sorry to read that this year you did not completely enjoy your stay with us. It is not always that noisy in our hotel, but when there are many kids in the hotel, it is rather difficult to keep them quiet. As a famlily hotel the well-being of the children... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2015

We spent February half term here with another family and couldn't have had a better experience! The Hotel is extremely well positioned directly next to the slopes, the ski school and ski rental is located in the basement too so all very easy. Very helpful, friendly staff. Food was excellent. Wine is however, ridiculously expensive. We bought our own wine... More 

Was this review helpful? Yes 2
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear britgalgoesout, thank you for your enthusiastic evaluation. We are happy to read that you enjoyed your stay with us. Your compliments have been forwarded to our staff and to the ski school with great pleasure. Just for your guidance, our hotel is not an all inclusive resort in winter season as it is written in your booking confirmation. The... More 

Jersey, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 1, 2015 via mobile

The hotel has an excellent location and overall provides very good buffet food with the addition of some a la carte dishes. The chef tries hard but is yet to master pastry work and the panacotas were the consistency of hard jelly sweets! We found the hotel to be overrun by small children who ran riot creating lots of noise... More 

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Charles052, thank you for your positive evaluation. We are happy to inform you that the older part of our hotel will be rebuilt during this summer, so that we can offer our guests comfortable new rooms for the next winter season, obviously including a lift. We are looking forward to welcoming you again in our hotel in the future.... More 

Warwickshire
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 18, 2015

Our previous opinion has not changed, unless it's to say the staff were even more helpful and friendly than on previous visits. It is unfair to single out any one particular member of staff, from Christof Tappeiner, through the reception lobby staff headed by Karin Weiser, the wellness team and Mariann Vagner, to the room service staff and maintenance staff... More 

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear redleader2skipatrol, thank you for your very positive evaluation. We are happy to read that you enjoyed your holiday with us. We would be pleased to welcome you again in our hotel in the future. With best regards from Katschberg. The Hotel Cristallo Team More 

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Just arrived back from yet another fantastic holiday at Falkensteiner Hotel Cristallo. This time we stayed over New Year. The staff were very friendly, the food was excellent and the rooms were clean and comfortable. The ski hire shop staff were friendly and very helpful. Can't wait until next year!

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Rachel E, thank you for your very positive evaluation. We are happy to read that you enjoyed your holiday with us. We would be pleased to welcome you again in our hotel in the future. With best regards from Katschberg. The Hotel Cristallo Team More 

Kranj
Senior Contributor
47 reviews 47 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 3, 2015

As a couple, we were there at the ski opening 14/15, for four days.We received some ski opening discount. This hotel' s got superb location, directly at 6 seat chairlift. It is build from 3 parts-new, 2 old buildings. Unfortunatelly we stayed in the old part, which indeed needs renovation ASAP.Rooms in new part are nicer and NEWER. We got... More 

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Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Ales A, thank you for your positive evaluation. We are happy to inform you that the older part of our hotel will be rebuilt during this summer, so that we can offer our guests comfortable new rooms for the next winter season. We would be pleased to welcome you again in our hotel in the future. With best regards... More 

Celje, Slovenia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

Perfect hotel, nice architecture, very good restaurant and excelent spa. The staff is good and profesional. In/out skiing, nice slopes and charming village few steps away. No car needed. You get a lot for your money. Excelent resort!!! .

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear mpangersic, thank you for your positive evaluation. We are happy to read that you enjoyed your stay with us. We would be pleased to welcome you again in our hotel and wish you and your family all the very best for 2015! With best regards from Katschberg. The Hotel Cristallo Team More 

Hertford, United Kingdom
Top Contributor
206 reviews 206 reviews
68 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed December 24, 2014

I can't say enough about this hotel. Having previously holidayed in hotels and chalets, this has to top the bill. I was a ski rep in the eighties and have stayed in charming Italian albergos full of character, but this gives you all you need on a plate. Ski out/ski in, skis and boots hire on site. Clean, comfortable rooms... More 

Was this review helpful? Yes 3
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear SueWithaView, thank you so much for your enthusiastic evaluation. We are happy to read that you enjoyed your stay with us. We would be pleased to welcome you again in our hotel and wish you and your family all the very best for 2015! With best regards from Katschberg. The Hotel Cristallo Team More 

Zagreb, Croatia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2014

Spent three wonderful relaxing days with my wife. The staff is excellent, very friendly and helpful. It was our first visit to Katschberg so they helped us with the ski passes, piste information and weather information. The spa and facilities are simply gorgeous.We enjoyed the outside heated swimming pool surrounded with snow.The food is superb with a various choice for... More 

Was this review helpful? Yes
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Bura74, thank you so much for your enthusiastic evaluation. Concerning the room in the older part of the hotel we are pleased to inform you that the whole part will be rebuild next year and will be ready by the next winter season. We would be pleased to welcome you again in our hotel and wish you and your... More 

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