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Falkensteiner Hotel Cristallo

Certificate of Excellence
Katschberghohe 6, Rennweg 9863, Austria
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1 room 1 guest
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Falkensteiner Hotel Cristallo
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221 Reviews from our TripAdvisor Community

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Traveler rating
    115
    76
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
  • All months
    (221)
  • Mar-May only
    (42)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (42)
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1 review
5 of 5 stars Reviewed July 25, 2015

Perfect hotel for a family holiday. Helpful and friendly staff, spacious family rooms, great pool area and spa, yummie food. Good location with lots of activities on walking distance and nice kid friendly hikes to wonderful huts with playgrounds, ... We definitely go back!

Was this review helpful? Yes
Karin W, Guest Relations Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Sylvia H, thank you so much for your enthusiastic evaluation. We are happy to read that you enjoyed your stay in our hotel. So we look forward to welcome you again in our hotel. Best regards from Katschberg More 

Vienna, Austria
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 30, 2015

Our stay at Falkensteiner Cristallo was very pleasant, we were there for hiking and relaxing. The Spa is modern and very well-equipped, the only thing that is missing is a whirlpool. Unfortunately, the water in the pool was also rather cold but otherwise it's a great spa. In the attic there is a fitness-room and a quite room with water-beds... More 

Was this review helpful? Yes
Karin W, Guest Relations Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear bea-on-the-road, thank you so much for your exhaustive and positive evaluation. e are pleased to hear that you enjoyed your stay in our hotel. Regarding the water temperature, we are checking the temperature every morning and all of our pools have a minimum temperature of 30° C. We are pleased to inform you that the older part of our... More 

Warwickshire
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 28, 2015

All the bouquets I have awarded this hotel and its staff previously still hold true. Sadly the brickbats also are still true, and even more sadly I feel are slightly worse. I cannot rate the hotel too highly on all counts, the staff are so helpful and friendly but the disruptive behaviour of some of the children is a continued... More 

Was this review helpful? Yes 1
Karin W, Guest Relations Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear redleader2skipatrol, thank you very much for your evaluation. We are pleased that you enjoyed your stay in our hotel, even though with some not very pleasant impressions with our small guests. As a Family Hotel we are happy to let our small guests feel like at home. For a quiet and relaxing stay we suggest to book in one... More 

Brighton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 11, 2015

Have been to this hotel for 15 years or more. Always had a nice time with the wonderful fascilities on offer. The staff are very good, especially head receptionist Karen and Heidi Marie, who makes us very welcome every year. This year will be our last. The family hotel is now completely over run with children,the restaurant looks like a... More 

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Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear RedLeader22013, thank you for your positive evaluation. We are sorry to read that this year you did not completely enjoy your stay with us. It is not always that noisy in our hotel, but when there are many kids in the hotel, it is rather difficult to keep them quiet. As a famlily hotel the well-being of the children... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 9, 2015

We spent February half term here with another family and couldn't have had a better experience! The Hotel is extremely well positioned directly next to the slopes, the ski school and ski rental is located in the basement too so all very easy. Very helpful, friendly staff. Food was excellent. Wine is however, ridiculously expensive. We bought our own wine... More 

Was this review helpful? Yes 2
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear britgalgoesout, thank you for your enthusiastic evaluation. We are happy to read that you enjoyed your stay with us. Your compliments have been forwarded to our staff and to the ski school with great pleasure. Just for your guidance, our hotel is not an all inclusive resort in winter season as it is written in your booking confirmation. The... More 

Jersey, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 1, 2015 via mobile

The hotel has an excellent location and overall provides very good buffet food with the addition of some a la carte dishes. The chef tries hard but is yet to master pastry work and the panacotas were the consistency of hard jelly sweets! We found the hotel to be overrun by small children who ran riot creating lots of noise... More 

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Charles052, thank you for your positive evaluation. We are happy to inform you that the older part of our hotel will be rebuilt during this summer, so that we can offer our guests comfortable new rooms for the next winter season, obviously including a lift. We are looking forward to welcoming you again in our hotel in the future.... More 

Warwickshire
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 18, 2015

Our previous opinion has not changed, unless it's to say the staff were even more helpful and friendly than on previous visits. It is unfair to single out any one particular member of staff, from Christof Tappeiner, through the reception lobby staff headed by Karin Weiser, the wellness team and Mariann Vagner, to the room service staff and maintenance staff... More 

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear redleader2skipatrol, thank you for your very positive evaluation. We are happy to read that you enjoyed your holiday with us. We would be pleased to welcome you again in our hotel in the future. With best regards from Katschberg. The Hotel Cristallo Team More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Just arrived back from yet another fantastic holiday at Falkensteiner Hotel Cristallo. This time we stayed over New Year. The staff were very friendly, the food was excellent and the rooms were clean and comfortable. The ski hire shop staff were friendly and very helpful. Can't wait until next year!

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Rachel E, thank you for your very positive evaluation. We are happy to read that you enjoyed your holiday with us. We would be pleased to welcome you again in our hotel in the future. With best regards from Katschberg. The Hotel Cristallo Team More 

Kranj
Level Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 3, 2015

As a couple, we were there at the ski opening 14/15, for four days.We received some ski opening discount. This hotel' s got superb location, directly at 6 seat chairlift. It is build from 3 parts-new, 2 old buildings. Unfortunatelly we stayed in the old part, which indeed needs renovation ASAP.Rooms in new part are nicer and NEWER. We got... More 

Was this review helpful? Yes
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear Ales A, thank you for your positive evaluation. We are happy to inform you that the older part of our hotel will be rebuilt during this summer, so that we can offer our guests comfortable new rooms for the next winter season. We would be pleased to welcome you again in our hotel in the future. With best regards... More 

Celje, Slovenia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 27, 2014

Perfect hotel, nice architecture, very good restaurant and excelent spa. The staff is good and profesional. In/out skiing, nice slopes and charming village few steps away. No car needed. You get a lot for your money. Excelent resort!!! .

Was this review helpful? Yes 1
Christof T, Manager at Falkensteiner Hotel Cristallo, responded to this review

Dear mpangersic, thank you for your positive evaluation. We are happy to read that you enjoyed your stay with us. We would be pleased to welcome you again in our hotel and wish you and your family all the very best for 2015! With best regards from Katschberg. The Hotel Cristallo Team More 

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