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All 19 Custer hotels

BEST WESTERN Buffalo Ridge Inn

2.0 of 5 Motel   |   310 W Mount Rushmore Road, Custer, SD 57730-1938
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59%
Ranked #13 of 19 hotels in Custer
A recent review
5 of 5 stars reviewed 2 days ago
Teresa S Marathon, United States
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  • Reviews (178)
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178 people have reviewed this hotel

Traveler rating
    38
    61
    53
    18
    8
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68
63
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Marathon, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel was very clean. The staff was very friendly. The beds were comfortable. The breaskfast was good. They served both hot food and cold food. Felt safe and inviting. Was located on the edge of Custer so it was quiet. Would stay again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thank you for your review! We are glad you enjoyed your stay at the Best Western Buffalo Ridge Inn, and we hope you can stay with us again soon! More

Lapeer, Michigan, United States
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great room, clean, priced right, near many of the local destinations. Pool is just a pool, with hot tub, but was loved by our kids. Continental breakfast was good, nothing too exciting. Beds comfortable and laundry facilities were appreciated.

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thank you for choosing the Best Western Buffalo Ridge Inn during your vacation to the Black Hills. I'm glad to hear that you enjoyed your stay and that the kids had fun in the pool. We hope you're able to come back and stay with us again! More

San Angelo, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed 4 days here while visiting the Black Hills, We enjoyed the pretty city and nearby attractions. The hotel was ok but we had trouble getting the toilet fixed and could not get another blanket that we asked for.

Review collected in partnership with Best Western

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thank you for writing a review and for letting us know about the issues you had. I'll definitely talk to my staff about following through with a request so that in the future if someone asks for an extra blanket they will get it. I appreciate you staying with us and taking the time to let us know about your... More

Denver, Colorado
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We had a wonderful experience at the Best Western Buffalo Ridge Inn Custer SD, The staff were friendly and anxious to help with any concerns that were presented. The room was big enough to relax and very fresh and clean. The flat screen TV was excellent for viewing from the bed or the cozy chair. The pool and hot tube... More

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thanks for your excellent review of the Best Western Buffalo Ridge Inn of Custer, SD! I'm glad you enjoyed your stay with us and that I was able to help you have fun vacation in the Black Hills! Please come stay with us again the next time you're in our beautiful area! More

Devon
Top Contributor
120 reviews 120 reviews
25 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 1 week ago

We were there over the Memorial day w/e so the place was crowded. Pretty average motel with adequate parking. Pleasant staff but chaotic organisation at breakfast which we had pre-booked from the UK with the hotel. Not sure how many rooms there are but you need to be there before 7.30 am to have any chance of a table (just... More

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DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

I'm sorry you had a less than satisfactory stay at our hotel. We appreciate your comments about breakfast, and I wanted to let you know that our breakfast staff is much more experienced now and better able to deal with the high demand traffic. Thank you for taking the time to write a review. More

mitchell, United States
1 review
3 of 5 stars Reviewed 1 week ago

hotel is average nothing spectacular. There are nicer hotels in the area. Breakfast is the average waffles coffee cereal toast and juice. This hotel could use updating rooms are still in the 70"s. Check in area and breakfast area have been updated. This hotel could be a real winner if the owners would put some money back into the decor.

Review collected in partnership with Best Western

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thank you for taking the time to write an honest review of our hotel. I'm glad you noticed the work we put into updating the lobby and breakfast area, and I'll definitely pass along your comments to our owners so we can work on updating the rest of the hotel as well. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Room smelled musty. I think it probably was a smoking room previously! Staff not friendly! Not as clean as it should be. Over priced for the quality of this motel. I would not recommend this motel nor would I stay there again!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More

lawrence, ma.
1 review
4 of 5 stars Reviewed 1 week ago

Four of us were on vacation in South Dakota. Our choice was to stay in Custer, South Dakota for three days at Best Western Buffalo Ridge, Custer, South Dakota. I would like to take this opportunity to say "job well done." Overall service was outstanding. We'll be back.

Review collected in partnership with Best Western

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

I'm glad you enjoyed your stay at the Best Western Buffalo Ridge Inn! We hope you stay with us again when you're in the Black Hills! More

Mosinee, WI, United States
1 review
5 of 5 stars Reviewed 1 week ago

Every morning we were treated to a variety of items for breakfast. Our room was always clean when we returned from sight-seeing. The bed was very comfortable. Staff went out of their way to assist us after we experienced a motorcycle accident while in the area. We were transported from the emergency room to the hotel and the next day... More

Review collected in partnership with Best Western

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thanks Nancy! I'm just glad I was able to help you! We do hope you're able to come back and stay with us again! More

Olathe, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

If you are planning a trip to the Black Hills, I would recommend talking a look at what Custer has to offer. We were very satisfied with the Best Western. It was clean, the staff was friendly and it provided a good value as compared to the hotels in the other cities in the area. In addition it is very... More

Review collected in partnership with Best Western

Was this review helpful? Yes
DolseeDavenport, General Manager at BEST WESTERN Buffalo Ridge Inn, responded to this review

Thank you so much for taking the time to write a review for our hotel, and for the kind things you had to stay about us! We appreciate you choosing the Best Western Buffalo Ridge Inn for your Black Hills vacation, and we hope you'll stay with us again soon! More

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Additional Information about BEST WESTERN Buffalo Ridge Inn

Address: 310 W Mount Rushmore Road, Custer, SD 57730-1938
Phone Number:
Location: United States > South Dakota > Custer
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Buffalo Ridge Inn 2*
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Also Known As:
Best Western Buffalo Ridge Hotel Custer
Best Western Custer
Custer Best Western

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
87

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