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Comfort Inn & Suites Custer

2.5 of 5 339 W Mount Rushmore Road, Custer, SD 57730
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Certificate of Excellence 2014
Comfort Inn & Suites Custer
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Comfort Inn & Suites Custer
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257 reviews from our community

Traveler rating
    128
    103
    18
    3
    5
See reviews for
107
87
6
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • All months
    (257)
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    (19)
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    (140)
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    (94)
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Wheaton, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

First stay in a Comfort Inn and was very nice. Staff was great and room was clean. Location was also very convenient. Good breakfast. Would definetly stay there again. Easy to check in and out. Good place.

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

We know how important our guests' time is, and we strive to make sure we are quick and efficient with our registration process. Our staff love to WOW our guests with our South Dakota hospitality. Thank you for taking the time to review our hotel and we can't wait to see you again. More

Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed one night in August 2014 and since then learned what happens when you leave something valuable behind. In our haste to check out, a valuable item was left in clear view in our hotel room. We called an hour later to inform the hotel we left the item behind. We were told housekeeping would look and put it away... More

Was this review helpful? Yes 1
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

Our team responds to our guests' issues immediately whenever we can. We are deeply sorry that you encountered an issue while staying with us. Our staff is continuously striving to be 100% with our customer service. We have communicated that we offered 5000 bonus points to your member account with Choice Privileges. Thank you for staying with us. More

Hilliard, Ohio
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The first thing that I will say is the people working the hotel are great. Every one I met, including the maid, the kitchen, and all the desk personal were very friendly and very willing to help however they could. The breakfast was above average for expanded continental breakfasts. We stay for 8 nights. The only complaint I had is... More

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

We did have issues with our internet and are extremely sorry about this. Our staff does whatever they can to make sure our guests have a wonderful stay. Thank you for writing a review! We hope to see you again in the future. More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is very nice! Clean and big rooms. Only the wifi isn't good at all! We reported it at the frontdesk. Not everyone there is just as friendly as they should be and wanted to help us solving this problem. We stayed here for a few days. On our departure day (after 4 nights) they still didn't fix it.... More

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

Our Wi-Fi was an issue that we were unable to solve with our technical support. We are not completely taking out our current wireless internet, to put in all new devices. This will defiantly not be an issue in the future. Thank you so much for staying with us! More

Moline, Illinois, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay was with friends for Crazy Horse Volksmarch and other touristy things in the area. Clean rooms, comfortable and quiet. Nice pool area w/hot tub. Breakfast was standard Choice hotels fare, but very we'll Stocked by staff. Internet access was good but unreliable. Got knocked off a lot, which was frustrating. Otherwise I would have given a 5.

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

Thank you so much for your review of our hotel. Our Wi-Fi is getting a complete revamp this season and we will be ready for next season. Our area is beautiful and we can't wait to see you again. More

Sioux Falls, South Dakota
Top Contributor
87 reviews 87 reviews
24 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived late after a long day of travel only to be greeted by the most friendly, welcoming front desk clerk who quickly checked us in and answered all of our questions. Our room was on the end of the hall on the 2nd floor and was quite spacious. The refrigerator was large and a microwave was provided. The furnishings... More

Was this review helpful? Yes 1
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

We are so glad you enjoyed your stay. We always want to be prepared for breakfast and like to open a little early for those early birds. Thank you for your review. More

Omaha NE
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Can't ask for anything more. We were very happy with our stay here. The ONLY down grade is the internet service. This may just be the location in the Hills, but, between 5pm and 9pm it was virtually impossible to get a connection and when it did connect it would shut down within seconds! Very frustrating. But, we weren't there... More

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

We are so sorry that you had issues with our internet. We are working hard with our technical support team to remidy this issue. Thank you so much for taking the time to review our hotel. We are so glad you enjoyed your experience. We can't wait to see you again soon. And we promise our internet will be lightning... More

Warrenville, IL
Top Contributor
134 reviews 134 reviews
56 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for one weekday night in September. We had completed Harney Peak/Mt. Rushmore the day before, and went to Wind Cave NP the morning after. We had a no-smoking two-queen bed room. It was on the second floor closer to the south end of the building. The hotel was not full. We only heard others a few times. The... More

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

September is a great time to visit the Black Hills, much less traffic. We are so glad that you enjoyed your stay. Our team members take great pride, from front desk to housekeeping and our breakfast attendants. We put 100% forward for our customers and it's nice to know it shows! We hope to see you again in your future... More

Cottonwood Heights, Utah, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We loved this hotel. The room was very nice and clean. We loved the updated features of the room including the refrigerator and the microwave. Breakfast each morning was terrific. It varied a bit from day to day so we didn't have to have the same meal every day. We were there for 4 nights and never had one bad... More

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

That is one of the best things we can hear! We try to rotate our menu for those guests that are staying more than one night. Our team is always hard at work making this a better place for our guests. We appreciate your comments and can't wait to see you again in the future. Thank you for staying with... More

Seattle
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here 2 nights while visiting the Mount Rushmore, Crazy Horse and the Custer State Park. This hotel was located on the main road in Custer so it was possible to walk to restaurants and shops. The room was clean and the beds were comfortable. There was a refrigerator and a microwave in our room with 2 queen beds.... More

Was this review helpful? Yes
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review

Thank you for your kind words of our hotel and staff. Tyler is a great asset and has helped many guests with their needs. Thank you for recommending our hotel to other travelers and we hope to see you again soon! More

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Additional Information about Comfort Inn & Suites Custer

Address: 339 W Mount Rushmore Road, Custer, SD 57730
Phone Number:
Location: United States > South Dakota > Custer
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Custer 2.5*
Number of rooms: 83
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Also Known As:
Comfort Inn Hotel Custer
Comfort Inn Custer
Custer Comfort Inn

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