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All 19 Custer hotels

Holiday Inn Express Custer

2.5 of 5 Hotel   |   433 West Mount Rushmore Road, Custer, SD 57730
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Ranked #3 of 19 hotels in Custer
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed January 28, 2014
Nelson T Mandeville, Louisiana
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261 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Mandeville, Louisiana
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 28, 2014

Hotel is relatively new, clean and well maintained. The décor is very appropriate for the Black Hills and quite attractive. When checking in, we were recognized for our Platinum Elite status and given an upgraded room near the pool. The front desk personnel were very friendly and provided us with some good restaurant recommendations while in town. We enjoyed the... More

Was this review helpful? Yes 2
Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to comment on our Hotel. Would like to also thank you for being a loyal HIE member. Nice to hear that our staff met all your needs. Sorry about the pool surface, we will be checking into that. Hope you make us your Hotel of preference the next... More

Dubuque, Iowa
Contributor
17 reviews 17 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 30, 2013

We stayed for several nights as our base to explore the area. The rooms were as you would expect but most importantly clean. The morning breakfast was very good and it was a nice touch to be able to dine outside and take in the waterfall and other nature. The fire pit at night was nice as well. The pool... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to write a review on our property. We are happy to hear that you enjoyed the accommodations. We take pride in our property and welcome all feedback. Hope to see you the next time you are in the beautiful Black Hills. More

Castricum, The Netherlands
Top Contributor
84 reviews 84 reviews
51 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 24, 2013

We stayed 3 nights in this hotel in a spacious and comfortable room. Although the room was on the side of the road, it was absolutely quiet. This hotel is the newest in Custer, so furnishings and decorations are spotless, The self service breakfast has a fine variety. It is served in the grand hall that overlooks a pretty little... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to comment on our hotel. We are very happy that you enjoyed your stay and all the amenities. We take pride in our property and its always nice to hear that is pays off. We hope the next time you are in the Black Hills you will make... More

Houston, Texas
Top Contributor
170 reviews 170 reviews
118 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed October 13, 2013

Our room was a King Suite, the single A/C unit takes a while to cool the distance to the front door/sofa area of the room. The sofabed creaked and popped, even when small person sat on it, needs replacing? They seemed to be cutting corners since our last visit here in 2010. Their large man-made waterfall on the embankment behind... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to write a review on our property. Sorry to hear that you had some issues, we take a lot of pride in our property and will make sure these things are taken care of. We drained the waterfall one day before the forecast of 2 ft. of snow... More

Bloomington, Indiana
Top Contributor
114 reviews 114 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed October 13, 2013

We stayed here for one night, it was supposed to be two, but the recent blizzard had us abandoning our plans and hightailing it south as quickly as possible. Regardless, the hotel was great. We had a lovely room with a balcony overlooking the hills and a lovely waterfall. The beds were super comfy and the shower had amazing power... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to comment on our hotel. First of all, would like to apologize for the blizzard this is was not normal. However, we are very pleased that you enjoyed your stay and the accommodations. Nice to hear that our staff was also doing their job. Hope to see you... More

Oriskany, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2013

Four of us shared the 2 bedroom suite, the price was much better than 2 separate rooms. However we did have to share 1 bathroom which was understandable. The inconvenience was that if you were in the king bedroom you had to walk through the other bedroom to get to it. Other than that and the not so hot, hot... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to comment on our hotel. Glad we could accommodate you with one of our suites. Sorry about the chlorine smell in the hot tub. Hope to see you the next time you visit the Black Hills. More

Omaha, Nebraska
Contributor
15 reviews 15 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 28, 2013

This is a nice hotel in Custer. It's got a very nice lobby and the rooms seemed modern and updated. The breakfast was good and it was very clean. I like having a fridge and microwave in the room as well. It's got everything you could ask for. We traveled in off season, and given that, I felt like it... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to write a review on our property. We are very happy that you enjoyed your stay with us. We take much pride in making sure all of our customers have a memorable visit. Hope to see you again in the near future. More

San Diego, California
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 28, 2013

This place was beautiful. Large rooms, very clean, and an amazing lobby/breakfast area with a nature view. Pool was heated and nice, also had a great view of the surrounding wildlife. Breakfast was complete and well stocked, although it could use some chocolate milk :). No real complaints here. This is exactly what you should come to expect from Holiday... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying at the Holiday Inn Express in Custer and taking the time to comment on our hotel. It is very refreshing to hear that you enjoyed your stay with us and all the amenities we have to offer. Sorry about the chocolate milk. Hope that your make us your home away from home the next time you... More

Madison, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 26, 2013

The only reason I didn't give this a five star rating was because we stayed for seven days after most of their staff had left to go back to school. It was definitely a challenge to keep up the hallways for the cleaning crew, although the place it really counts, your room, was perfect. Those remaining (after the exodus) went... More

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Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and taking the time to comment on our hotel. Nice to hear that you enjoyed your stay and the staff went above and beyond. We are very happy that you were able to enjoy the outside area. Staffing is an issue for us this late in the season as it winds down.... More

Woodland Park
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 25, 2013

Exterior was very nice, common areas lovely, room was mediocre and non-descript. Very nice breakfast area with a nice view of the water feature. Breakfast was decent with hot items available. Only fresh fruit available was banana. No apples or oranges. Room was clean but mundane with no art work or pleasant design features. Two bath mats were worn out... More

Was this review helpful? Yes
Steve O, Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying with us in Custer and commenting on our hotel. Sorry to hear that your stay was not up to standard. This is not a normal thing for our property, and these items will be addressed. Sorry about the Wifi issues, as this was an easy fix and our desk staff could have talked you through this.... More

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Additional Information about Holiday Inn Express Custer

Also Known As:
Holiday Inn Express Custer Hotel
Holiday Inn Express Custer Hotel Custer
Holiday Inn Custer
Custer Holiday Inn
Custer Holiday Inn Express
Address: 433 West Mount Rushmore Road, Custer, SD 57730
Phone Number:
Location: United States > South Dakota > Custer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Custer
#4 Romantic Hotel in Custer
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Custer 2.5*
Official Description (provided by the hotel):
Enjoy the beautiful views of the Black Hills of South Dakota at our Custer hotel. Travelers will enjoy a comfortable stay at our newly-built, non-smoking Holiday Inn Express Custer hotel, located conveniently off Highway 16. The whole family is sure to enjoy staying at our charming hotel in Custer, South Dakota. Situated in the beautiful Black Hills of South Dakota, our contemporary Custer hotel is just minutes from several of South Dakota's most popular attractions including Mount Rushmore, Crazy Horse Memorial and Custer State Park. Other nearby sights and attractions include Bear Country USA, Evans Plunge and Jewel Cave, the second longest cave in the world. Unlike some hotels in South Dakota that can be disappointing, business travelers are sure to be pleased and impressed with the accommodations our Custer hotel provides. Along with breathtaking views and close proximity to many Custer, South Dakota attractions, our hotel in Custer is also located near a variety of companies such as Custer Hospital, Pacer Corporation and the US Forest Service. During your visit to Custer, South Dakota, take time to relax by our indoor, heated pool and work out in the fitness center. Also, make sure you try our complimentary hot breakfast bar that features our signature cinnamon rolls. Start planning your South Dakota vacation or business trip now, and enjoy the best Custer hotel deals and rates. Book your reservation today. ... more   less 
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