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All 19 Custer hotels

Holiday Inn Express Custer

2.5 of 5 Hotel   |   433 West Mount Rushmore Road, Custer, SD 57730
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Ranked #4 of 19 Hotels in Custer
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed November 11, 2014
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341 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
27 reviews 27 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 11, 2014

This is a fairly recently constructed property and it is in good shape. The room was large and comfortable. There is a very large, pleasant breakfast area with big windows and vaulted ceilings. The breakfast is the usual HI Express fare. Enjoyed everything except like many of these properties, noise carries through the hallways and from room to room. Even... More 

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Surprise, Arizona
Top Contributor
52 reviews 52 reviews
32 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 9, 2014

We really enjoyed this HIE. We were on the road having visited Custer’s battleground and other highlights of Wyoming and planning to visit Mt. Rushmore the next day. The front desk staff was friendly and informative. The hotel appears to be quite new and our room was very clean. We appreciated, as always, that pets are not allowed. The lobby... More 

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Imperial, Nebraska
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 2, 2014

Stayed at the HIE in Custer this fall after the primary tourist season was over. The room was very clean and the bed was comfortable. The hotel has a very nice outdoor sitting area with views of the lawn and a rocky area. Sometimes deer will come down into town and this lawn and graze in the evenings, but we... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Thank you so much for such a nice review of our hotel. The shoulder season is always nice. We are glad you enjoyed the area and thank you for staying with us. More 

Raleigh, North Carolina
Top Contributor
105 reviews 105 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 24, 2014

Nice enough place, standard HIE. Our room reeked of bleach. Finally figured out it was the shower and was able to clear it up the next morning. Staff forgot to rinse. Wi-fi was down on our floor. Front desk restarted the server and after that it worked but was slow and spotty. No priority club snacks but breakfast was good... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

We first would like to thank you for staying with us. I am sorry about the bleach smell in the bathroom, I will make sure the cleaning staff remember to rinse the shower before they finish cleaning a room. We appreciate all comments, this lets us know where we can improve as well as where we are doing well. So... More 

Nashville,Tennessee
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 23, 2014

This hotel is clean, quiet, great breakfast, and large room. We were booked at another local hotel but found out that it closed for the season on our second night. The booking company we used moved us to this Holiday Inn. We arrived late (11p) which did not bother the front desk assosciate. They were still friendly. The room was... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Hello and thank you so much for taking time to write review for our hotel. We are glad you enjoyed your stay with us. Its great to hear that all of our staff were friendly and made your stay so enjoyable. I will make sure to pass this review to all of them. Thank you again for staying! More 

Apple Valley, Minnesota
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 19, 2014

Drove out here from Mpls for a quick visit this mid October. Weather was perfect, and being off season, the crowds were gone. This hotel was perfect in condition and location. New construction, room was pristine - comfortable and firm king bed with quality sheets and bedding - spotless carpet and bath, sitting chair, ottoman, desk all in like new... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Its great that you were able to take a quick visit to the Black Hills and we are glad you chose to stay with us. Our hotel is very close to so many great attractions including the drive up to Sylvan Lake. We are glad you enjoyed your time with us. Thank you for staying. More 

Denver, Colorado
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2014

This is a very busy place with barely a room left even when booking weeks ahead at the end of September. It has all the amenities one expects of a HI EXPRESS. We had the great room towards the back by the waterfall, I recommend asking for the back of the hotel. Nothing fantastic but certainly a nice place to... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Thank you for taking time to write a review. The backside of the hotel is very pretty, we are glad you enjoyed it. Thank you for staying with us & we hope to see you in the future. More 

Southend-on-Sea, United Kingdom
Top Contributor
167 reviews 167 reviews
108 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed October 13, 2014

This is a really good place in Black Hills. Stayed at HIE Custer as part of road trip; had visited Wind Cave, and was headed to Mount Rushmore and Crazy Horse on the following day. Great welcome from staff. Large property, which had plenty of rooms (although I would reckon extremely busy during summer season). Room was large and very... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

You are right...we are a very busy place in the summer. We are glad you got a chance to stay with us. The Express Start Breakfast is a great way to start the day. Thank you again for staying with us and taking time to write a review. More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 2, 2014

We stayed here for one night after spending the day at the Black Hills National Forrest. It's central to the few restaurants in the small town of Custer, and is easy to locate (right on the main drag). Parking was a little tight, but the check-in process was quick and the staff were very friendly. The room was extremely clean,... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Thank you for taking the time to write a review for our hotel. We are glad you enjoyed the breakfast...sorry your nap didn't get your nap. Thank you again for staying with us. More 

Acworth, Georgia
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 28, 2014

My family and I stayed here as a "last minute", 2-night stay during our vacation, when we got the weather forecast for cold temperatures and possibilities of snow (we were camping in a pop-up). Fortunately, they had a suite available for 2 nights, which we gladly took. The suite was plenty big for us (there are 6 of us) and... More 

Was this review helpful? Yes 1
Kim R, General Manager at Holiday Inn Express Custer, responded to this review

We are so glad you enjoyed your "last minute" stop with us at the Holiday Inn Express. Custer is a nice location to so many attractions & some very nice restaurants. Thank you so much for staying with us and taking time to write a review for us. More 

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Additional Information about Holiday Inn Express Custer

Address: 433 West Mount Rushmore Road, Custer, SD 57730
Phone Number:
Location: United States > South Dakota > Custer
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Custer 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Custer Hotel Custer
Holiday Inn Custer
Custer Holiday Inn Express
Hotel Style:
#3 Romantic Hotel in Custer
#3 Family Hotel in Custer

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