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Holiday Inn Express Custer

#4 of 19 Hotels in Custer
Certificate of Excellence
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433 West Mount Rushmore Road, Custer, SD 57730
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1 room 1 guest
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Holiday Inn Express Custer
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very pleased with the condition of our room. Love the Bath & Body toiletries. Nice breakfast choices on the complimentary buffet. Pretty view for breakfast. Although we didn't have time to enjoy, the pool/hot tub area looked well kept. Highly recommend!

Was this review helpful? Yes 1
Verbank, New York
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in by a lovely gentlemen whose name was Axel. What a great employee ! Very helpful. Rustic decor wonderful breakfast area. Room was large bathroom large. Better then we anticipated. Now the fair. We had a dead fly under our sink for three days and I bet it's still there. Nice talk shower but not enough hot water. Towels... More 

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Kohler, Wisconsin
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago

First and foremost, the customer service we received by the front desk gentlemen was terrible! Shame on you Axle and Winston?? for being so rude to both myself and my husband in front of our children when all we did was ask you for towels. The eye rolling and smirking amongst yourselves was quite infantile. Furthermore, neither of these hotel... More 

Was this review helpful? Yes 4
Eagle River, Alaska
Level Contributor
89 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern and very clean hotel. Staff was very courteous and helpful. Room was nicely furnished. Bed and pillows were extremely comfortable. TV was high definition. Free wifi was reasonably fast. Large breakfast area with eggs, sausage, make-your-pancakes, etc. Would definitely stay here again when back in Custer.

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Wheeling, West Virginia
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I couldn't have been happier with our 2 rooms at this property during our stay to Mt. Rushmore. One of our rooms was a 2 Bedroom 1 bath suite. The entire room was spotless & the balcony looking at the Black Hills of South Dakota made the room special. The other King bedroom was just as nice but no balcony.... More 

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Kirksville, Missouri
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice room for 6 people. Plenty of space for a great value. Nice, big, clean bathroom. Kids liked the pool area and there was plenty of space to accommodate everyone for breakfast. Location was great. Could easily travel in all directions to visit landmarks and make day tr

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Cold Spring, Minnesota
Level Contributor
105 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upon my arrival I was informed that there was an error in my reservation. A lady named Kim came out and was extremely helpful and kind the error was fixed to my satisfaction without any issues. The staff was extremely helpful and our room was very nice. It was clean and comfortable. The breakfast area had a very nice selection... More 

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Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying. I am glad we were able to resolve the issue with your reservation right away. We hope to see you again in the future. More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We thoroughly enjoyed our stay at this hotel. Check-in was easy. Our family of 4 didn't like standard 2 queen room, as was very tight fit. Front desk manager gave us "suite" which was roomier. Room was wider and had a small seating area with 1 chair, as well as a small balcony. This was better. We were up charged... More 

Was this review helpful? Yes
Kim R, General Manager at Holiday Inn Express Custer, responded to this review

Glad you enjoyed your stay with us. Thanks you for staying and taking time to write a review. More 

Illinois
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We expect a great facility from Holiday Inn Express and they didn't disappoint us. The room was clean and the employees were friendly. There was a good sized pool, along with a little jacuzzi also. The continental breakfast was VERY delicious with a lot of choices. Great stay!

Was this review helpful? Yes
Kim R, Front Office Manager at Holiday Inn Express Custer, responded to this review

Wow, that's great! Thank you for such a nice review & we are glad you really enjoyed the breakfast. Thanks again! More 

Granby, Connecticut
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel. The rooms were clean and the beds very comfortable. The breakfast had a good variety of hot and cold foods and was kept well stocked. There was a nice patio in the back that we sat at in the morning. It is a great spot to stop and use as a base to go... More 

Was this review helpful? Yes
Kim R, Front Office Manager at Holiday Inn Express Custer, responded to this review

Thank you for staying, glad you enjoyed it. More 

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