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Baronne Inn & Suites

346 Baronne Street, New Orleans, LA 70112 (Formerly Comfort Inn)
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39 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stuart, Florida
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked into this property last weekend for a two night stay. The location is about four blocks from the French Quarter and Bourbon Street. The hotel offers offsite parking at a nearby garage for about $15 a day or valet for $25 a day. The room we were given was recently renovated and featured a room safe, basic cable,... More 

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Sao Paulo, SP
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Few blocks from Bourbon Street and the French Quarter, reasonable breakfast, valet cost-effective near the hotel, but there are cheaper parking on Canal Street. The hotel changed management recently (it was the Comfort Inn chain when I booked).

Was this review helpful? Yes
Pat C, General Manager at Baronne Inn & Suites, responded to this review

Hello Valued Guest, Thank you for staying with us and for your comments regarding your stay. I appreciate you took the time to rate us and leave comments regarding your stay. In today's world and time crunches its sometimes difficult to fit everything in. Should you find yourself in New Orleans in the future please look for us as Fairfield... More 

Perth, Australia
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed July 28, 2015

While this hotel was in bad need of maintenance and repairs its still not a bad place to stay. Bed was reasonable but aircon and dripping tap very annoying. The staff were quite nice but the guy checking us out wasnt intetested in knowing about the broken tap or dripping one. Good position close to french quarter and Riverland shopping

Was this review helpful? Yes
Pat C, General Manager at Baronne Inn & Suites, responded to this review

Dear Valued Guest, Thank you for the opportunity to be your home away from home. I appreciated the time that you took to write your comments regarding your recent stay. I apologize that the front desk clerk that checked you out did not empathize or apologize for the condition of your room. We take these comments very seriously and will... More 

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Auckland Region, New Zealand
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 17, 2015

The young girl on front desk when we arrived was not helpful. Our booking was prepaid but I had a bit of trouble getting her to confirm this fact. The Inn was going through a change in management when we stayed and the inn would be having a refurbishment over the next few months. Our room was on the 3rd... More 

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Pat C, General Manager at Baronne Inn & Suites, responded to this review

Dear Valued Guest, Thank you for staying with us. I appreciate your comments and the fact that you took some time out of your day to recognize your stay with us. I am sorry about your check in experience. I will use that as a training tool. We look forward to our renovation and you will be pleasantly surprised by... More 

Hattiesburg, Mississippi
1 review
1 of 5 stars Reviewed July 15, 2015

I suggested to my son to try a local hotel instead of the chain hotels. His reservation was accepted! Great no worry with sleeping. The Garth Brooks concert was just what the doctor ordered. No worries with stress turned out to be a joke. Matt and his wife, Emily arrived tired and running late as they had just left their... More 

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Pat C, General Manager at Baronne Inn & Suites, responded to this review

I can understand the frustration that your son and daughter-in-law felt when they arrived at the hotel and they did not have a room. Two unfortunate situations had occurred at the same time. The major one was the damage that had occurred that day and we had to close the bar and the rooms above it for safety reasons. The... More 

Dallas, Texas
1 review
3 of 5 stars Reviewed July 15, 2015

Went to NOLA for friend's birthday bash. Baronne Inn & Suites is very well located. 12-15 min. walk to heart of French Quarter. Lots of construction going on near exterior of the building, but none of it awakened me or disturbed me. The window was frosted but let in lots of light. Just no view. The beds were soft (i... More 

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Pat C, General Manager at Baronne Inn & Suites, responded to this review

Dear Valued Guest, Thank you for your business and for you taking your valuable time to write about your experience. We are extremely excited about our major hotel renovation and becoming a Fairfield Inn and Suites by Marriott in the Spring of 2016. I hope that you will come and enjoy a new product and great service by staying with... More 

Thibodaux, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 14, 2015

Me and my wife came from out of town to watch a concert. When we arrived to check in the whole lobby was filled with guest who's reservations were canceled. We were told they're was structural damage and they just found out about it in the morning. I looked at the damage they were talking about and there is NO... More 

Was this review helpful? Yes 1
Pat C, General Manager at Baronne Inn & Suites, responded to this review

Thank you for your comments regarding your stay with us. The hotel was damaged, unfortunately we were in a very reactive situation. Had we known about it ahead of time we could have contacted each guest and made them aware of the situation. It was unfortunate for everyone and it was made worse because the downtown area was sold out.... More 

Opelousas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 12, 2015

I to just like previous reviewer had reservations at this hotel to finish up my family long weekend stay. Once we checked out of the other hotel that we had stayed for the last 3 days this hotel was going to be our last stop before we returned home. Well I walked over to the hotel to be told first... More 

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Pat C, General Manager at Baronne Inn & Suites, responded to this review

Good Afternoon, Please accept my apologies for the frustration that you had this past weekend. We attempted to contact all of our guests once we found out the situation was serious. For the safety of our guests we had to relocate them. The other issue that we experienced on Saturday was the communication between the online booking agents and our... More 

1 review
1 of 5 stars Reviewed July 11, 2015

Booked this hotel through Expedia. At 11 am on our way to New Orleans, we received a phone call saying that our night had been canceled because of structural damage. They told me they could put me up at another hotel. This hotel was located all the way in Kenner, probably 15 to 20 minutes away from our destination. While... More 

Was this review helpful? Yes
Pat C, General Manager at Baronne Inn & Suites, responded to this review

Dear Guest, I understand your disappointment and frustration with the lack of accommodation for this past weekend. We had a major structural failure. That failure caused us to have to relocate people that had reservations here. Along with the structural problem there was a problem with the interfacing of all online communications. We are working diligently with our online partners... More 

Cleveland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2015

Nice clean room right in the downtown. Walking distance to bus stops,sightseeing tours, grocery stores,restaurants. Above all the lady in the front desk Michelle was very generous to help the guests they need. Money saving tips........ From Airport take bus (E-2) picks up outside airport Entrance #7 on the upper level.Get down at Tulane stop and 10 minutes walk to... More 

Was this review helpful? Yes
Pat C, General Manager at Baronne Inn & Suites, responded to this review

Dear Valued Guest, Thank you for staying with us. Your comments are greatly appreciated. We use all of the comments as learning tools for our staff. Seeing their name mentioned is such a valuable way for all of the employees to see how both good and bad service is so important to our guests. I appreciate you taking your valuable... More 

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