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Courtyard New Orleans Convention Center

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300 Julia Street, New Orleans, LA 70130
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Courtyard New Orleans Convention Center
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Courtyard New Orleans Convention Center
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217 reviews from our community

Traveler rating
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    82
    31
    16
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore
Top Contributor
79 reviews 79 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Clean room, comfortable bed and pillows, simple amenities. Shower bathtub, shampoo, conditioner, soap. No bathrobes or bedroom sandals. No shower cap, manicure sets, toothbrush. It is not a 4 star / 5 star. But it does its job as a safe comfortable accomodation. 1 block away from Convention centre. Make sure you ask for room that does not face the... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

I am glad you chose our hotel. Please come again! More 

Houston, Texas
Top Contributor
55 reviews 55 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Hidden little gem that you need to try! Not in the French Quarter, but it is in walking distance to the FQ, Central Business District, Harrah's Casino, shopping and great restaurants. Convenient for conventions and for cruises as well. The staff is friendly and attentive. The Starbucks has all the basics.

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

I am sorry for any inconvience. If you come to the area again please call me and I will personally make your reservation. Thanks, Ashley More 

Seattle, Washington
Contributor
19 reviews 19 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on April 18th, late arrival, stayed in room 217. Where to start? The night club across the street played booming music until 4 am, the bass was turned up so loud the windows in our room were vibrating. I tried to call the front desk to see if they could move us to another room,... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

Thank you for your feedback, I am glad that Kenya was of great assistance. Unfortunately, we fell short of your expectations, as well as, our own. Please allow me to personally take care of you whenever you are in the New Orleans area. It is my goal to try and please each and every guest. Thanks, Ashley Collins 504.598.9898 ext.... More 

guntersville,AL
Top Contributor
73 reviews 73 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel due to walking distance to the Hilton where my husband was attending a conference. It is in a great location! Only about a 15-20 walk to the French Quarter. It is a quiter area then the Quarter, which we prefer. It is only a 5 minute walk from the Riverwalk Outlet Mall. This mall is super... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

Thank you for choosing our hotel. Your comment makes us love your job even more. Next time in the Big Easy please stay with us! Ashley More 

Portsmouth, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came to this hotel last minute and I'm really glad we did. It's the perfect location. Welcome. The staff were very warm and welcoming and willing to answer any questions we had at any time of the day or night, and the valet guys out the front were always very helpful in getting you a taxi. Room. This was... More 

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Allison H, General Manager at Courtyard New Orleans Convention Center, responded to this review

Dear Kelly R, Thank you for taking the time to share your experience with us. I am happy to read that your enjoyed your stay! I have shared your comments with my team and I appreciate you taking the time to recoginize them. Warm Wishes, Allison Hayward Costa General Manager More 

SC,NY
Contributor
17 reviews 17 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, spacious, comfortable room available (on priceline) at the last minute for an unbelievably great rate. We were given a room on the 2nd floor right across from The Republic, a busy and popular night spot, and it being Jazzfest weekend, I was worried that the street noise would be a problem. Not the case at all, a bit of... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

I am glad that your stay was pleasurable! Whenever you are in the area please make us your home away from home. Thanks More 

Phoenix, Arizona
1 review
1 of 5 stars Reviewed 4 weeks ago

I was there in late march for a business trip with several other co workers. Four of us checked in on Sunday or so we thought. We did the online confirmation and our keys were all ready with post- it notes attached with all our names when we arrived. Ashley greeted us and gave us each our keys, seems legit... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

Hello Linda, I do apologize for your eventful stay. I hope the compensation issued by management compensates for the events occurring during your stay Thanks More 

Broadstone, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 14, 2015

We booked this hotel in New Orleans with a child aged 11yrs old 2 weeks before we travelled from England unaware the festival was going to be in full swing and so there was fantastic energy and friendliness. The entertainment was amazing. The spoiler for our 3 day visit was the COURTYARD MARRIOT. We were given room 527 right in... More 

Was this review helpful? Yes 1
Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

I would like to take this time to apologize for the inconvience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. thanks, More 

Starkville, Mississippi, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 12, 2015

Some of rooms are facing a busy street and a bar. Unfortunately, I was assigned to one room among them. Then I asked the front desk to give me another room not facing that street, but the front desk did not check the computer before she told me they had no rooms left except those facing the street, though it... More 

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Matthew P, Manager at Courtyard New Orleans Convention Center, responded to this review

I'm very sorry that you were inconvenienced by the room placement. We try very hard to exceed in service due to some of the things that aren't in our control, and it seems that we have missed an opportunity in this case. I will get with my desk team and do some training on how we should handle similar situations... More 

Pasig, Philippines
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 9, 2015

The property itself is not as impressive as it is tucked away in a inconspicuous parking lot. The entrance is small and when guests from the convention arrives for check in, it can get pretty crowded. The rooms are smaller than I would expect for American standards. We request for a double bed by was given a single king sized... More 

Was this review helpful? Yes
Matthew P, Manager at Courtyard New Orleans Convention Center, responded to this review

Sia, thank you so much for your feedback. While we do have limitations with regards to the property, we strive to let our service be the shining star. It doesn't sound like we dropped the ball in that area, however, it also doesn't seem that we exceeded your expectations. I've shared your comments with our leadership and will strive to... More 

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