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Courtyard New Orleans Convention Center

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300 Julia Street, New Orleans, LA 70130
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Courtyard New Orleans Convention Center
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Courtyard New Orleans Convention Center
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209 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Broadstone, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We booked this hotel in New Orleans with a child aged 11yrs old 2 weeks before we travelled from England unaware the festival was going to be in full swing and so there was fantastic energy and friendliness. The entertainment was amazing. The spoiler for our 3 day visit was the COURTYARD MARRIOT. We were given room 527 right in... More 

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Starkville, Mississippi, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Some of rooms are facing a busy street and a bar. Unfortunately, I was assigned to one room among them. Then I asked the front desk to give me another room not facing that street, but the front desk did not check the computer before she told me they had no rooms left except those facing the street, though it... More 

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Matthew P, Manager at Courtyard New Orleans Convention Center, responded to this review

I'm very sorry that you were inconvenienced by the room placement. We try very hard to exceed in service due to some of the things that aren't in our control, and it seems that we have missed an opportunity in this case. I will get with my desk team and do some training on how we should handle similar situations... More 

Pasig, Philippines
Contributor
20 reviews 20 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The property itself is not as impressive as it is tucked away in a inconspicuous parking lot. The entrance is small and when guests from the convention arrives for check in, it can get pretty crowded. The rooms are smaller than I would expect for American standards. We request for a double bed by was given a single king sized... More 

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Matthew P, Manager at Courtyard New Orleans Convention Center, responded to this review

Sia, thank you so much for your feedback. While we do have limitations with regards to the property, we strive to let our service be the shining star. It doesn't sound like we dropped the ball in that area, however, it also doesn't seem that we exceeded your expectations. I've shared your comments with our leadership and will strive to... More 

Columbus, OH
Top Contributor
90 reviews 90 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a meeting at the convention center and several from my group were in the same hotel as well. It is a quick 2 block walk the convention center. The Riverwalk mall/outlets with food court is also right next to the convention center entrance. I had a room on the 2nd floor - it was a master... More 

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Allison H, General Manager at Courtyard New Orleans Convention Center, responded to this review

Dear Csaw712, Thank you for sharing your experience during your recent stay with us. I am happy to read that overall you found our property conveniently located to area attractions and to the convention center. I appreciate the detail you have shared and I have reviewed your comments with my team to ensure we are taking care of some of... More 

Tucson, Arizona
1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed here for business and when my roommate and I checked in, we immediatley had issues with the toilet in the room constantly flushing. We reported it the front desk and the desk worker handled it perfectly. After that, we had no issues with the room. When checking out, I needed some help getting my bill to turn into... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. I am glad to hear that Pia brought a smile to your day. At the Courtyard Convention Center we aim to create a memorable experience. Although, you experienced issues here I am glad we were able to resolve your toilet. Thank you again for choosing the Courtyard... More 

Bergamo
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The hotel is expenvice and not enough at Marriott level/standard for its price. I paid 200$ per night per standard room. The hotel has no restourant for meals and breakfast. There is a small bar, but this is opened few hours only and serves very few easy things for continental breakfast only. The internet wifi is free and available in... More 

Was this review helpful? Yes 1
Allison H, General Manager at Courtyard New Orleans Convention Center, responded to this review

Dear Bergamo76, Thank you for sharing your feedback with us. I truly appreciate you taking the time to share and I will review your posting with my team to help us provide better service. I am truly sorry we did not meet your expectations during your recent stay with us and I would love the opportunity to speak with you... More 

Orlando, FL
Top Contributor
81 reviews 81 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed March 6, 2015

Stayed here overnight and it was a great location, within walking distance to all major tourist spots. Plenty of restaurants and 2 blocks down from the riverwalk and convention center. Room is what you expect from a Courtyard Marriott, clean and well laid out. Definitely worth a look if you are staying downtown.

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

I want to thank you for staying with us, and mentioning great things about our hotel. I am glad you enjoyed your stay and whenever you’re back in New Orleans please make the Courtyard Convention Center home! Thanks, Ashley More 

1 review
3 of 5 stars Reviewed March 1, 2015

I stayed at this hotel last night. The front desk was very helpful and polite. The rooms were really nice and clean. My problem with my stay is I left and came back and the valet guy that was on duty was not paying attention at all because he was following a lady around and he takes my car keys... More 

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Acollins003, Manager at Courtyard New Orleans Convention Center, responded to this review

First, let me take the time out to thank you for staying at our property and filling out the survey. Here at the Courtyard Convention Center we pride ourselves on staff excellence. However, I do apologize for dropping the ball regarding our valet. After reading your review, I have followed up with Valet Company and have required them to take... More 

Top Contributor
95 reviews 95 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 25, 2015 via mobile

this was my first time to New Orleans. This hotel is located close to the convention center, shopping, many museums, walking distance to French quarter as well as bourbon st. If you want a place where all the hustle and bustle is low key, this is where you go... Plenty of local restaurants to choose from and even a little... More 

Was this review helpful? Yes 3
Allison H, General Manager at Courtyard New Orleans Convention Center, responded to this review

Dear Julie P, Thank you for sharing your experience on Trip Advisor! I am happy to read that you enjoyed your time in New Orleans and found our hotel convenient and comfortable. I have shared your comment with my team and I look forward to having you come back to stay with us the next time you are visiting "The... More 

Gig Harbor, Washington
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 19, 2015

my husband and i stayed here in January. we expected it to be nice since we have stayed in other marriotts in the past. this one was disappointing in several aspects. 1. area, it is kind of off by itself in a not too nice area. there is no restaurants or things to do or see or stores in the... More 

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Acollins003, Front Office Manager at Courtyard New Orleans Convention Center, responded to this review

Thank you for taking the time to express your views. I am very sorry our restaurant was not what you anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Next time you are in the hotel please speak with one of our service... More 

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