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Hilton New Orleans Riverside

3.5 of 5 2 Poydras St, New Orleans, LA 70140
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Hilton New Orleans Riverside
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Hilton New Orleans Riverside
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3,033 reviews from our community

Traveler rating
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    1,078
    535
    214
    106
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405
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1,277
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton New Orleans Riverside
See the most recent reviews
Bowie, Maryland
Top Contributor
64 reviews 64 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 9, 2012

I stayed at the Hilton New Orleans Riverside this weekend. I was in town for a music festival, so I did not use the business center, fitness center or restaurant. I did pay for an Executive level room. When entering the Executive Lounge the guests were treated like we were trying to steal something. We were stopped at the door... More 

Was this review helpful? Yes
Management response:

Great to have you here for the Essence Music Festival 2012. We always enjoy seeing our freinds each summer. Thank you for your suggestion regarding key access into our Executive Lounge. We will certainly consider your recommendation. Unfortunately due to the size of our hotel, during large conferences and special events we do have to monitor access into the Executive... More 

Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 7, 2012

I stayed at this hotel july 6th - 9th 2012. The check-in process was a fiasco. There were approximately 100,000 ppl in town for a music festival. We booked our rooms the first of the year. We arrived at the hotel at 2:45p and waited in the Hilton Honours check-in line for 30 mins to check into our room. The... More 

Was this review helpful? Yes 2
Management response:

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments. Executive Office Hilton New Orleans Riverside More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 7, 2012

If I had little kids I would definately stay here, they have a great breakfast buffet, a video game area, and a few different gift shops that stock milk, cereal etc. There is a street car that stops right in front of the hotel and two stops down you are in the french quarter, (walking it is a bit far).... More 

Was this review helpful? Yes 1
Management response:

We are happy to hear that you and your family enjoyed your stay. Hopefully you had an opportunity to take your children over to the Aquarium of Americas, the NO Children's Museum and the Audubon Zoo. Very popular family venues just a short tolley ride or walk from the hotel. We enjoyed having you all here and look forward to... More 

Toronto, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 6, 2012

i took off one star only because the pool was pretty small and not what i would consider 5 star. ask for a 16th floor room...we stayed on the 16th floor which was the best as there are two sets of elevators...one for floors 1-16 and one express that goes from 16 and up. so, instead of being on the... More 

Was this review helpful? Yes
Management response:

We are happy to hear that you enjoyed your stay with us. We certainly enjoyed having you here and look forward to seeing you again next time your travels bring you back to New Orleans. Maybe you will consider us when making your New Year's Eve plans. New Orleans throws an awesome NYE celebration without the snow and ice, so... More 

New York City, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 5, 2012

I've spent four days at this hotel. It is at a very good location, right at the riverside. A few city trams are running right next, walking distance from the French Quarters and Canal Street. A casino is right next door. Many souvenir stores are close. The hotel itself was clean, service was efficient, with very friendly staff, regular rooms... More 

Was this review helpful? Yes 2
Management response:

Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. We certainly enjoyed having you here and look forward to seeing you again. It is good to hear that you enjoyed your stay and thank you for the very nice review. WiFi is complimentary in our Lobby areas for our guests to use however as with... More 

Buffalo, New York
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 5, 2012

This was my first trip to New Orleans - down there on business. The hotel was centrally located - near water, shops, casino, and Bourbon Street. Hotel was very nice - rooms very neat and clean. I would definitely consider staying there again.

Was this review helpful? Yes
Management response:

Happy to hear that you enjoyed your first visit to New Orleans and to your hotel. New Orleans is a great vacation destination and we look forward to seeing you again whenever your travels bring you back. Hopefully next time you can return for a relaxing time without the worries of work. Our Concierge and Reservations teams will be happy... More 

Geismar
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 5, 2012

The location of this hotel is fantastic. The hotel is quite large with three separate wings. We were in Building 1. The elevators were very prompt which was a surprise considering how many patrons it was handling. Would definitely come back to stay.

Was this review helpful? Yes
Management response:

Thank you for choosing us as your New Orleans hotel destination. We certainly enjoyed having you here and hope to see you again next time your travels bring you back to New Orleans. Our Concierge and Reservations teams will be happy to assist you in planning your next stay with us, so when that next opportunity arises, please give us... More 

Madison
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 4, 2012

I was worried about this hotel. I booked and then read reviews, and many of them weren't positive. The hotel was clean and in a good location. I traveled on the cheap, and avoided making purchases at the hotel. Overall, a decent stay.

Was this review helpful? Yes
Management response:

Thank you choosing the Hilton New Orleans Riverside as your New Orleans destination. We enjoyed having you here and look forward to seeing you again next time your travels bring you back to New Orleans. It is good to hear the Evangelica students did not disturb your stay. They were a great bunch of teens that had some very positive... More 

San Diego, California
Top Contributor
67 reviews 67 reviews
37 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 1, 2012

I liked the location, everything was in reasonable walking distance. The lobby and most of the inside is nice. The staff were very friendly and helpful. My only bad staff observation was that 2 bellmen were openly arguing in front of me and didn't stop and never offered me any assistance. My room was very nice and decently appointed. The... More 

Was this review helpful? Yes 2
Management response:

Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. We enjoyed having you here and look forward to seeing you again next time your travels bring you back to New Orleans. Our apologies for the Bellmen incident. I have shared your comments with our Guest Services management team and have asked them to follow up... More 

1 review
5 of 5 stars Reviewed June 26, 2012

This place was great! Expensive but overall I loved it! It was really really big! It also has an easy access to the three story mall. Great great great!!!

Was this review helpful? Yes
Management response:

Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. We certainly enjoyed having you here and we look forward to seeing you again whenever your travels bring you back to New Orleans. Lots of fun events scheduled here in New Orleans later this year and in early 2013 and hopefully you can find some well... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(104)
  • Convention center(37)
  • Very nice(32)
  • Great location(27)
  • Mississippi river(21)
  • Room service(19)
  • Bourbon street(19)
  • Harrah casino(12)
  • Executive Lounge(10)
  • Hotel restaurant(9)

Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras St, New Orleans, LA 70140
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Riverside 3.5*
Number of rooms: 1600
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels, Amex, Cheap Tickets, Travelocity, Priceline, Hotels.com, EasyToBook, Odigeo and Tingo so you can book your Hilton New Orleans Riverside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans
Hotel Style:
#1 Green Hotel in New Orleans
#7 Spa Hotel in New Orleans
#29 Business Hotel in New Orleans
#47 Romantic Hotel in New Orleans
#47 Family Hotel in New Orleans

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