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Hilton New Orleans Riverside

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2 Poydras St, New Orleans, LA 70130
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Hilton New Orleans Riverside
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Hilton New Orleans Riverside
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3,512 Reviews from our TripAdvisor Community

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Traveler rating
    1,258
    1,266
    626
    244
    118
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486
781
139
1,499
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton New Orleans Riverside
See the most recent reviews
Largo, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I was at the hotel for a conference. There are always long lines at the front desk so that if you need some small thing you have to wait in line till they're finished checking people in. The staff were unfriendly and unhelpful. The worst thing about this hotel is that it was absolutely freezing. If I'm in a city... More 

Review collected in partnership with Hilton Hotels & Resorts

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Pompton Plains, New Jersey
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great hotel - the Casino is across the street and on the other side are the shoppes. The open Charlie train stops in front of the hotel and takes you all the way to Frenchman street. Be aware if staying past 11 Pm will need a cab back ( about $ 8) train stops at 11 PM. Also 10-15 min... More 

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Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Your accommodations were above and beyond my expectations. The NATP conference was impressive with your hotel facility and staff assistance. I enjoyed your pool, dining was exceptional, convenient shopping, location and our room had a great view and good maid service. Thanks for the 5 days of learning and relaxation.

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Lawrenceville, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I visited this hotel in July 2015. This was my first time staying in the Central Business District. There was a really good deal for this hotel the weekend that I visited and I could not pass it up. This hotel is located within walking distance of the Harrah’s Casino, Riverwalk Outlet and Convention Center. I was nervous about the... More 

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Denver, Colorado
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel has nice furniture and comfortable beds. And a lot of rooms and a ton of people. On paper it has two pools and one of the best oyster restaurants in the city. The actual experience is a little different starting with long lines at the counter. The pools are small and forget about poolside service. There is none.... More 

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Houma
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

It having been a few years since I stayed at this Riverside hotel, I expected the experience to be as good or better than my other stays at Hilton Hotels, but I was 'sorely disappointed'. Do not pay extra for the executive club level, the service was poor and you had to "ASK' for a drink if water. Never have... More 

Review collected in partnership with Hilton Hotels & Resorts

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Albany, New York
Level Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

One week stay. Room made-up fresh each day though it wasn't vacuumed. I was surprised to see tiny college type refrigerator but no microwave. There was a coffee maker but it wasn't used. No hairdryer. Found a safe on a high shelf in the closet. My friend attended a conference and I went sightseeing. Restaurants were always packed. Starbucks was... More 

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Belton, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Room ok, but not worth price. There was a cigarette butt in the hallway for 4 days, on a non-smoking floor! How does that get missed day after day? Cannot get hotel operator, concierge or anyone for that matter to answer the phone. If you want something you have to walk to the front desk and stand in the long... More 

Was this review helpful? Yes 2
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Cathy B, We appreciate your review of your recent stay at our hotel. I am very sorry you had a disappointing experience with us and we have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback will help us to improve. Thank you once again for your comments. Jim Thibodeaux Guest... More 

Denmark, South Carolina
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

First, let me say that this property is HUGE and they seem To often host conferences so I can only imagine how many people are checking in on a daily basis. They do a good job moving people through the check in line, but there can be issues... Allow me to elaborate. I was coming in a bit late after... More 

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Jim T, Manager at Hilton New Orleans Riverside, responded to this review

DerekA 0819. Thank you for taking time to write your review. Our apologies for the challenges with check-in and I have shared your comments with our Front Desk team. we certainly appreciate your feedback. It was our pleasure to have you here and we hope to have another opportunity to welcome you back again sometime in the not too distant... More 

Billerbeck
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This Hilton is located very nicely in short walking distance to many attractions in New Orleans. It is however quite outdated and look pretty much like a time capsule from the 1960s. The breakfast in the Executive Lounge is rather small but nice and well presented. It will however not last for a very long time, you might need Lunch... More 

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Hotel Review Summarization

What travelers say

  • French quarter(72)
  • Convention center(32)
  • Very nice(25)
  • Great location(17)
  • Mississippi river(16)
  • Bourbon street(12)
  • Harrah casino(11)
  • Room service(10)
  • Executive Lounge(7)
  • Breakfast buffet(6)
Questions? Get answers from hotel staff and past guests. Ask a question

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