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Hilton New Orleans Riverside

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2 Poydras St, New Orleans, LA 70140
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Hilton New Orleans Riverside
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Hilton New Orleans Riverside
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3,208 reviews from our community

Traveler rating
    1,155
    1,149
    572
    223
    109
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431
717
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1,364
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed here to be near the convention centre and for that it is extremely convenient and efficient. It does however have an odd layout with one tower of rooms and then a smaller 5 storey section of rooms, almost like an afterthought or later addition. Some things to note: 1) There is a railcar train that runs adjacent to... More 

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Dana Point, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I stayed at this hotel with my husband. I was in town for a convention but we stayed a couple extra nights to enjoy the city. The hotel employees at the restaurant, front desk, concierge desk, bell desk and out on the front hailing taxis were all very pleasant and helpful. The room was nice, though a very long distance... More 

Review collected in partnership with Hilton Hotels & Resorts

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1 review
2 of 5 stars Reviewed yesterday NEW

Although a beautiful and expensive hotel, we never had housekeeping and reported it repeatedly; we called for towels every night, sometimes twice...we ate in the hotel restaurant for dinner - the wait was unbelievable. They were going to text us; when we asked, they said they did and it didnt go through - we were sitting in the bar. The... More 

Review collected in partnership with Hilton Hotels & Resorts

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Baltimore MD
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

In a nutshell - great location, awful facility. The Hilton Riverside has a good location relative to the French Quarter and Warehouse district - as well as the convention center (I stayed there for a meeting located at the convention center). The restaurant in the hotel - Drago's - is also really good. But that's where the benefits end. Travelers... More 

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Top Contributor
256 reviews 256 reviews
85 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you have a conference this hotel is ok but you still have to walk 10 minutes to the congress center so next time I would try another hotel. The rooms looked tired with carpet. I had a corner suite but in reality this felt more like 2 connecting rooms.

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St. Andrews, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We usually avoid these very big chainstore hotels. We got a great deal on this place, though, and it was too good to turn down. It turned out to be much, much better than yuor average big-hotel experience. The staff were absolutely lovely - friendly, helpful, and always accommodating - and because we'd had some good news, we got free... More 

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Jim T, Manager at Hilton New Orleans Riverside, responded to this review

drjase2014, Thank you very much for the excellent review and thank you for sharing it with us on Trip Advisor. Our team enjoyed having you here and we hope to have another opportunity to welcome you again next time your travels bring you back to New Orleans. Jim Thibodeaux Guest Relations Hilton New Orleans Riverside. More 

Beaumont, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great hotel, great staff, comfy bed, great location. This hotel is the total package. This hotel has all the comforts you'd expect from Hilton. I'm already looking forward to my next visit to NOLA. And when I do, I'll be staying at the Hilton Riverside.

Review collected in partnership with Hilton Hotels & Resorts

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Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Melissa B, It was our pleasure to have you here as our guest and thank you for sharing your hotel experience with us on Trip Advisor. Next time you are ready to enjoy New Orleans all over again, let us know and we will be happy to help you plan your next New Orleans vacation. Jim Thibodeaux Guest Relations Hilton... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was my first visit to New Orleans. I was there for a conference. We had a variety of experiences with hotel employees, not all of them showing the southern hospitality! However, Erica at the front desk was so friendly and helpful that she cancelled out all of the bad behaviors of the others immediately. After getting me all checked... More 

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Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Cay B, Thank you for your review and for recognizing Erica. Your comments have been shared with Erica and her managers and we all thank you. It was our pleasure to have you as our guest and we hope to have another opportunity to welcome you back again next time your travels bring you back to New Orleans. Jim Thibodeaux... More 

Denver, Colorado
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I recently stayed here for two two nights for a work trip. Very big hotel. The folks at the front desk were very nice. The room was nice but the bathroom was a little worn. It was clean but just worn looking. Breakfast at the restaurant was very good. Close proximity to the convention center. Fine hotel.

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Jim T, Manager at Hilton New Orleans Riverside, responded to this review

rauen611, We appreciate your very nice review and our team enjoyed having you here. Have a fun Spring Season and we look forward to your next visit. Thank you for making us your hotel destination here in New Orleans. Jim Thibodeaux Guest Relations Hilton New Orleans Riverside More 

Memphis, Tennessee
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is situated in a great location with fairly easy access to attractions. It's a conference hotel and was very busy while I was there. Room service, breakfast, on Monday morning was a 1 hour wait. The room was comfortable and extra pillows I had requested were already in the room and my room was ready when I checked... More 

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Jim T, Manager at Hilton New Orleans Riverside, responded to this review

CYN651, A great review from a wonderful guest. Thank you so very much for your review and for sharing it with us on Trip Advisor. Our team enjoyed your visit and we thank you for making us your hotel destination of choice here in New Orleans. Have a wonderful Spring and we hope to see you again sometime in the... More 

Hotel Review Summarization

What travelers say

  • French quarter(72)
  • Convention center(32)
  • Very nice(25)
  • Great location(17)
  • Mississippi river(16)
  • Bourbon street(12)
  • Harrah casino(11)
  • Room service(10)
  • Executive Lounge(7)
  • Breakfast buffet(6)
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