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Hilton New Orleans Riverside

3.5 of 5
2 Poydras St, New Orleans, LA 70140
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Hilton New Orleans Riverside
Ranked #35 of 148 hotels in New Orleans
4.0 of 5 stars 1033 Reviews
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1,033 reviews from our community

What travelers say about this hotel
  • French quarter(124)
  • Very nice(47)
  • Convention center(37)
  • Great location(37)
  • Room service(26)
  • Bourbon street(23)
  • Mississippi river(22)
  • Executive Lounge(20)
  • Harrah casino(17)
  • Riverwalk mall(14)
Traveler rating
    401
    331
    173
    79
    49
Only show reviews for Family (121) | Couples (236) | Business (413)
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW via mobile
1
person found this review helpful

I stay at hiltons 3 nights a week and generally never stay at full service hiltons due to general dissapointment. However, this was such a great hotel!!!!!! The staff were very friendly and helpful. The rooms were clean and setup wondefully! I would definately come back in a heartbeat!

Was this review helpful? Yes
See 4 more reviews by Amypt93 for New Orleans
new hampshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 28, 2012 NEW

We were here four nights for a long weekend. We booked the executive level and this was a complete waste of money. We walked in to our room to a very large stain on the carpet right by the bed. My husband went to open the bedside end table drawer and the handle broke off in pieces in his hand.... More

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Dallas
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 27, 2012 NEW

I've stayed at the Hilton Riverside twice. I must say that I've enjoyed both stays. Drago's is fabulous and the bar is always a great place to unwind. It is quite convenient to Harrah's as well. We stayed on the Executive Floor this time and the breakfast and the bar/finger food in the afternoon was top notch. The breakfast buffet,... More

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See 6 more reviews by JennHigh for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 28, 2012

Thank you for the very nice review. It was a pleasure having you here and we look forward to seeing you again soon. Do not forget us when you start making those New Year's Eve plans - New Orleans hosts a wonderful NYE party and we certainly would enjoy ringing in the New Year with you. Executive Office Hilton New... More

Toronto
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW

Way better than the Double Tree down the road. We were booked for 5 nights at DT but checked out after first night and came here. Decent place with clean rooms that have a fridge.

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See 6 more reviews by arctush for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

We are happy to hear that you enjoyed your stay with us. We certainly enjoyed having you here and we look forward to seeing you again whenever your travels bring you back to New Orleans. Executive Office Hilton New Orleans Riverside More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 25, 2012 NEW
1
person found this review helpful

This hotel is in an amazing location. Close to bourbon st and there is a casino across the street. You are within walking distance to everything. The breakfast buffet is worth it. It has a lot of options and it taste sooo good. I would recommend this hotel for everyone. The staff was Great and their customer service was A+++

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problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

It certainly was a pleasure having you here with us and we look forward to seeing you again when your travels bring you back to New Orleans. I have shared your very nice comments with our team and we appreciate your kind words. Please keep us in mind when you start making your New Year's Eve plans - New Orleans... More

Orlando, Florida
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2012 NEW

I attended a conference and loved the hotel. The location is amazing, so much to do! If going to New Orleans I highly recommend this hotel for leisure or business. AND you must try the oysters at Drago's.

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See 4 more reviews by Janette H for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

It was a pleasure having you here and we look forward to seeing you again whether it is for business or just plain R&R. We are very proud of the Drago's team and I have shared your comments with them. When you are ready to return, let us know and our Concierge and Reservations teams will be happy to assist... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 24, 2012 NEW

Dirty, small rooms. Mine had a leaky faucet, hole in bathroom door, blinds that would not close, closet door that would not open, dusty furniture and a phone that didn't work. All for 300 per night after taxes, fees, etc. Hilton, you need to clean up your act.

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problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

Thank you for your feedback of your recent stay with us. Please accept our sincere apologies for your room accommodation. Comfort is an important part of your stay, and a goal of ours, and we are sorry for this shortfall. We are soon to begin our main tower guest rooms renovation project and we are very proud of the new... More

McMinnville, Tennessee
Contributor
11 reviews 11 reviews
3 of 5 stars Reviewed May 23, 2012 NEW

The hotel was clean and close to Harahs casino and Riverside mall. But all the reasons we chose this hotel we soon found out at check-in were going to cost us more! If you like to workout each morning that will be 10$ per day, if you need internet access, that will be $15 per day. Most big name hotels... More

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See 10 more reviews by MariAnn C for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

I appreciate your review of your recent stay at Hilton New Orleans Riverside. I understand that you were unhappy with some of the charges you experienced. I apologize if the charges were not clear when you booked the room. We will be sure to improve upon this in the future as guest feedback is incredibly important to us. Thank you... More

Sacramento, CA
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 23, 2012
1
person found this review helpful

This property is a WOW property. Staff were attentive, food was great (Try the oysters!!) room was standard but very comfortable, location was close to everything! I recommend Gail Caughron of "All About New Orleans" the kiosk just outside the hotel at the Riverwalk waterfront for pre-purchasing tickets for plantation tours, riverboat cruise, swamp/airboat tour, etc. Gail's recommendations were fabulous... More

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See 5 more reviews by CaliforniaKit for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

Thank you for the very nice review. We certainly enjoyed having you here and we look forward to seeing you again whenever your travels bring you back to New Orleans. We will pass on your kind words about Gail on to her and to her manager as well as the Drago's team. Lots of fun events scheduled here in New... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 22, 2012

I've stayed here twice for conferences. The trolly to take you to Bourban St. is just steps away. It also within walking distance of Bourban St. as well as Harrah's casino (across the street); the trolly that takes you to the garden district; and many restaurants. While it could use some up-dating, the beds are comfortable and a river view... More

Was this review helpful? Yes
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
May 26, 2012

Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. We certainly enjoyed having you here. In just a week or two we will begin our rooms renovation project in our main tower and we are very excited about the new product we will be offering our guests later this Fall. Hopefully you can find time... More

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Additional Information about Hilton New Orleans Riverside

  • Hilton Hotel New Orleans
  • Hilton Riverside Hotel New Orleans
  • Hilton New Orleans
  • Hilton Riverside New Orleans
  • New Orleans Hilton
Address: 2 Poydras St, New Orleans, LA 70140
Price Range: $$

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