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Hilton New Orleans Riverside

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2 Poydras St, New Orleans, LA 70130
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Hilton New Orleans Riverside
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3,994 Reviews from our TripAdvisor Community

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Turner, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Although the Hilton is a good place to drop your head do not expect much more. On checkin we had to get a leaky toilet fixed, everyday we had to request towels and any addition things such as soap and coffee. The room never got cleaned just the bed was made. So if your going on vacation only go to... More 

Helpful?
Thank chellemybelle
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

chellemybelle, Thank you for writing a review of your recent stay at our hotel. We are very sorry you were unhappy with your accommodations and service. Here at Hilton we strive to provide each guest with the level of service they have come to expect from us. I am confident that you brought these matters to one of our Managers... More 

2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

I recently stayed here for a conference and it was great. The room was spacious and both the check in, bell service and concierge were wonderful. The 20th floor was amazing!!! Thank you for a great visit!!!

Helpful?
Thank Chameeka S
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Chameeka S, Thank you sharing your hotel experience with us. It was our pleasure to have you here and we certainly look forward to the next opportunity when we can welcome you back again next time your travels bring you back this way. Happy Mardi Gras 2016! Jim Thibodeaux Guest Relations Hilton New Orleans More 

Donahue
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for work and was not overly impressed. Room was musty smelling and humid. There was a large stain on the carpet right outside of bathroom. Unfortunately Inoticed that it was a fresh stain - not sure if toilet overflowed? Shower/drain had a mildew odor. Rooms not overly clean - need updates and a deep cleaning in all of... More 

Helpful?
Thank Kciowa
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Kciowa,, Thank you for your review of your recent stay. We appreciate your honest feedback about your hotel experience and I am confident that you brought these matters to the attention of one of our managers on duty so that he or she was able to addressed these issues to your satisfaction prior to your departure. We apologize for any... More 

Portland, Maine
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the NOLA Hilton for several days with my business team of eight. We all agreed that the food in Drago's was outstanding and the proximity to the city was great. Lots of local food and entertainment options. The hotel accommodations were not so great: rooms, while roomy, were not very clean, really noisy (right next to... More 

Helpful?
Thank mcallan1086
Phoenix, Arizona
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Hilton New Orleans Riverside for a conference in February. The hotel is just fine - although it has been there for quite a while, the rooms are up-to-date and comfortable. Room service food isn't horrible, but isn't especially good - but the service is quick and more than polite - I had a blast chatting with staff... More 

Helpful?
Thank JeanineAZ2014
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

JeanineAZ2014, Thank you very much for sharing your hotel experience with us via Trip Advisor. It was our pleasure to have you here and we look forward to the next opportunity when we can welcome you back again. I have shared your review with our team and we thank you for your kind words. Have a safe and fun 2016... More 

Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I am a Hilton gold member. I enjoyed this hotel. It is huge but didn't have a problem getting around. It was nice the trolley along the river front was right by the hotel to go up into the quarter. We were up in the tower on the executive floors. The executive lounge was fantastic! Great views of the city... More 

Helpful?
Thank Benjamin B
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Benjamin B, We are so happy to hear that you enjoyed your time here. It is always fun to hear when our guest enjoy their travels especially when our team is involved. I have shared your review with our team and we all appreciate your kind words. Have a wonderful 2016 and we look forward to the next opportunity when... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

The Restaurant for Breakfast really made this hotel The food was over the top! Omelates made perfect! Everything was fresh on the buffet and cooked to perfection! Staff was at your beckon call. Treated you like Royalty

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 730marybeths
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

730marybeths, Thank you for taking time to comment on your recent stay with us. We are thrilled to hear you found our staff so well suited for your needs. We strive to provide excellent service to all of your guests and we are happy to hear of your interaction with our team. Thank you again for your kind words and... More 

Albuquerque, New Mexico
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My room was not thoroughly clean upon arrival...hair in the bathroom sink, dirty clothing in a bottom drawer, dust bunnies around the bed. Bath tub / shower had peeling caulking and mold / mildew stains. Overall paint and fabrics were just worn. The "executive lounge" has terrific views, but the saddest offerings of snacks and breakfast that I have ever... More 

Helpful?
Thank Just_a_Rd_Warrior
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Just_a_Rd_Warrior, Thank you for taking time to share your review with us via Trip Advisor. Please accept our apologies for the challenges that you experienced during your stay. Your review provides feedback that our hotel needs to re-evaluate guests needs and meet guest expectations. I am confident that you had spoken with one of our managers on duty so that... More 

Queens, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The charred oysters at Drago's in the hotel lobby makes the place. The entire complex was just too big and impersonal. There was nothing special about the hotel I won't return as there are many other hotels in the area

Helpful?
Thank PAHQueens_NewYork
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

PAH_Queens_New York, Thank you for your wonderful comments about Drago's. We are happy to have the restaurant available for our guests and I have shared your comments with the Drago's team. Have a safe and fun 2016 and we hope to welcome you back again sometime in the not too distant future. Jim Thibodeaux Guest Relations Hilton New Orleans Riverside More 

Napa, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

I was notified that my room had been "upgraded" upon check-in, though I was in fact upsold at an increased room rate. I also experience poor housekeeping standards in that they simply did not visit the room for two of the four days I stayed there. We had to call three times over 7 hour time frame to get housekeeping... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Darren W
Jim T, Manager at Hilton New Orleans Riverside, responded to this review

Darren W We appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Jim Thibodeaux Guest Relations Hilton New Orleans... More 

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Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
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