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All 153 New Orleans hotels

Hilton New Orleans Riverside

3.5 of 5 Hotel   |   2 Poydras St, New Orleans, LA 70140
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72%
Ranked #65 of 153 hotels in New Orleans
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 3 days ago
Kim R Charlotte, North Carolina
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2,315 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (562)
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English first
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was in New Orleans for the NaCO Convention. The staff had on welcome "NACO" pins attached to their name tags. Leah whom I met while checking in gave the best customer service I have had at a hotel and I travel a lot and have stayed in many hotels. I had the best room in the Hotel as far... More

Was this review helpful? Yes 1
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Kim R, Thank you for the great review and thank you recognizing Leah. We certainly agree that she is a very good customer service representative for the hotel and I have shared your kind words with her and her manager. The team enjoyed having you here and we all hope to see you again in the not too distant future.... More

Dyersburg, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

I was in New Orleans for a convention. My wife and I stayed at the Hilton Riverside. Grfeat location, near the convention center and most downtown attractions. Had a great time and the food was great.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Dennis M, Thank you for your review and we are happy to hear that you all enjoyed your time here. Hopefully you all can find some well deserved R&R time to come back and enjoy New Orleans all over again. We certainly would enjoy seeing you all again. Jim Thibodeaux Executive Office Hilton New Orleans Riverside More

Amarillo, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was there for a convention. The staff was very friendly and helpful. The room was very nice and had a great view of the river. We had a problem with adjusting the water for showering, either it was too cold or hot. They had maintenance there to fix it very quickly and also gave us 2 free breakfasts meal,... More

Was this review helpful? Yes
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Janis Fore 1, Thank you so much for taking time to share your recent hotel experience with us on Trip Advisor. Your comments are greatly appreciated and we are pleased to hear that you enjoyed your stay. Have a wonderful end of summer and we hope to see you again in the not too distant future. Jim Thibodeaux Executive Office... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Spent a week at this hotel and everyone was so friendly and helpful, especially the wait staff. We had 3 meals a day and several snacks and they were always polite and helpful. One morning I slim choices for breakfast because I got down there a little late. One of the servers overheard me saying that I wished I could... More

Was this review helpful? Yes 1
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Mary B, We are pleased to hear about your recent stay with us. We work diligently to ensure all of our guests are fully satisfied during the time they spend here at our hotel. It is our goal to provide unparalled levels of service. Your feedback is greatly appreciated and I have shared your comments with our Breakfast team. Jim... More

waco, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Extra charge for internet and do not honor late (2:00pm) checkout they say is available for AARP members. Also had a $30+ self parking fee which is normal for New Orleans. Room seemed old and in need of up dating. Also on this night had kids running all over the lobby uncontrolled when we checked in. Would not recommend this... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Ronnie L, Thank you for taking time to let us know about your recent experience at our hotel. We take a great deal of pride in meeting our guest's expectations and are disappointed any time we fall short of that goal. Your input and concerns are most appreciated. Thank you for taking time to bring these matters to our attention.... More

Texas
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall, nice Hotel, nice rooms!! Great location by Harrahs and direct access to the awesome Riverwalk Outlet Mall. We are NOLA regulars (married in the French Quarter 11 yrs. ago). We had two adjoining rooms, on the 12th floor. I had requested a Riverview room, but maybe we did not get it because Harrahs was putting us up at a... More

Was this review helpful? Yes 1
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

flygirl43, Thank you for your continued patronage and we will be looking forward to seeing you all again in August. Please contact us prior to your arrival so we can try and accommodate you all with your requested room type. Harrah's reservations do not come to the hotel until the day of arrival as they maintain a specific block of... More

Windsor, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

The location is very good. Five minute walk to the French Quarter. The staff was very good as well. My only complaint is the any extras (internet, fitness center etc.) is an add on charge. But over all a good stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Stephanie K, Thank you for sharing this quick feedback on your recent stay with us via Trip Advisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests experience. Have a wonderful end of summer and we hope you will return again in the not too distant... More

ROME
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 5 nights. The room was a decent size with two queen beds a nightstand, tv stand, desk, and bar cabinet that housed the world's noisiest refrigerator. The closet was tiny but had a safe, an iron, and an ironing board. The bathroom was adequate. What amazed me was the fact that this place advertised wi-fi. That was a... More

Was this review helpful? Yes 1
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Jennifer C, We appreciate the review of your recent stay at our hotel. We understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. We truly apologize if this was the case and we can assure you that we will definitely keep your review in mind to improve our in-property... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Hilton Riverside in July 2014 and it was great. Our room was on the 26th floor overlooking the Mississippi River. What a view of the river with all the cruise ships, tug boats, etc. We had access to the preferred lounge on the 29th floor where you had views of the Mississippi River on one side... More

Was this review helpful? Yes 2
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Terry B, Thank you so much for writing your review and making us part of your travel experience. We certainly enjoyed having you here and we look forward to the next opportunity when we can welcome you back once again. Enjoy the balance of the summer season and we will see you soon. Jim Thibodeaux Executive Office Hilton New Orleans... More

Austin, Texas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel with my sister and my teenage daughter for 2 nights. The staff were very friendly upon check in and I felt the food was really good in the restaurant, we ate dinner there one night. The riverside trolley is right outside which takes you down to Cafe Du Monde and the canal street trolley is... More

Was this review helpful? Yes 2
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review

Tamwam, Thank you for choosing us as your New Orleans destination, The team enjoyed having you here and we all look forward to the next opportunity when we can welcome you back once again. Our apologies for the noise issues, your comments have been shared with our Property Maintenance team. Have a safe and fun summer season. Jim Thibodeaux Executive... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(111)
  • Convention center(41)
  • Very nice(34)
  • Great location(31)
  • Bourbon street(22)
  • Mississippi river(22)
  • Room service(20)
  • Harrah casino(15)
  • Executive Lounge(11)
  • Hotel restaurant(10)

Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras St, New Orleans, LA 70140
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Riverside 3.5*
Reservation Options:
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in New Orleans #7 Spa Hotel in New Orleans #34 Business Hotel in New Orleans #43 Family Hotel in New Orleans #46 Romantic Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
Number of rooms
1600

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