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All 153 New Orleans hotels

Residence Inn New Orleans Downtown

3.0 of 5 Hotel   |   345 St. Joseph Street, New Orleans, LA 70130
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Ranked #86 of 153 hotels in New Orleans
A recent review
5 of 5 stars reviewed 4 days ago
Carolyn L New Orleans, Louisiana
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244 people have reviewed this hotel

Traveler rating
    63
    109
    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 4 days ago NEW

Duane, Is an excellent employee. He is kind, courteous, speaks to everyone as they enter the breakfast buffet and is always willing to help in any way he can. He has really made my stay enjoyable. Carolyn Love

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Ridgeland, Mississippi
Top Contributor
80 reviews 80 reviews
61 hotel reviews
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Our room reeked of pot. Not clean at all. The rooms are dated. The front desk was very slow. Parking was across the street and still $20.00. A very nasty hotel. I would not recommend this hotel. A decent walk from downtown bars.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worst Marriott that we ever stayed in. Wrong room, had to change rooms right away, smell everywhere throughout the property. Only had 3 towels, had to get sheets for sofa. Nothing in room. Noisy all the time. Overpriced for area, parking terrible. No vending machine. Water $4.50 a bottle. Coffee terrible. Trash left on floor.

Was this review helpful? Yes 1
Spencer H, Manager at Residence Inn New Orleans Downtown, responded to this review

Thank you for your response to our property. We truly value your feedback and would love the opportunity to discuss the details with you via phone or email. With gratitude, Spencer H Operations Manager More

decoho
Top Contributor
68 reviews 68 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all, I have to say that the windows were broken out in my car and I was robbed in the parking lot allocated for the hotel. When considering this hotel, please remember that they do NOT have onsite or covered parking. This experience kind of soured my experience. But we were checking out before I even found out... More

Was this review helpful? Yes 1
Spencer H, Manager at Residence Inn New Orleans Downtown, responded to this review

Dear Decoho, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look in to this matter further. More

Augusta, Georgia
Top Contributor
126 reviews 126 reviews
15 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 2 weeks ago

LOVED it here! Since I work at the Marriott in Augusta I'm always picky and critical about other Marriotts. Arrived and were expertly checked in within 5 minutes and given a map for parking, which was 30 seconds away from the hotel (offsite parking had me a little worried) and then went up to our room. On our way we... More

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1 review
4 of 5 stars Reviewed 2 weeks ago

Took a mini vacation to NOLA and stayed at this location for 3 days this past May. It was a very pleasant place to stay. Very roomy and quite. We had the two bedroom suite. Everything worked out fine and housekeeping did their job well. Breakfast was decent and location was great. The parking situation is a little strange, its... More

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Austin
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very good location for Convention Center, only 3 blocks from it. However, the parking SUCKS!!!!!!!!!!!!!!!!!!! No valet parking. You have park at a local lot that the hotel has a contract with. It is not very far, but if there is an activity in the area, you have to fight the locals for parking. AC was cold, room was clean,... More

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Spencer H, Manager at Residence Inn New Orleans Downtown, responded to this review

Hi NiklasPavelV! Thank you so much for the feedback. We are terribly sorry that you experienced parking issues while staying at our hotel. We have addressed your concerns with our parking provider so that we can better manager parking availability. We are happy to hear that the staff at the hotel was great and that your room was clean! Thank... More

Houston, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I reserved this due to proximity to Generations Hall (I was here for a business function) and price. I was pleasantly surprised at the location, not being familiar with NOLA. Looks like I was in the warehouse district. Fun, old, eclectic buildings turned into lofts and galleries. Peshe restaurant is within walking distance, as are several other restaurants and watering... More

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tampa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked thru the web site and decided to extend by one day, when our bill came the rate for the second and third day were $40 a day more than the agreed booking price, when I called they told me it was because I extended the stay, I complained as we are frequently use Marriott properties, they did lower... More

Was this review helpful? Yes 1
Spencer H, Manager at Residence Inn New Orleans Downtown, responded to this review

We are happy to hear that we were able to resolve your billing. We value your feedback and have also addressed your concerns with each of our departments so that we can continue to improve our services provided. Thank you and we hope to see you again on your next trip to the Crescent City! More

Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Summer is the season of street construction and New Orleans is no exception! But when a map is given to go around the street construction in order to get to the hotels preferred parking???? Well mix ups and wrong parking lots can and DID happen! I mistakenly parked in the parking lot NEXT to the Residence Inn lot,; had ALL... More

Was this review helpful? Yes 2
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Additional Information about Residence Inn New Orleans Downtown

Address: 345 St. Joseph Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn New Orleans Downtown 3*
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Also Known As:
Residence Inn New Orleans Hotel New Orleans
New Orleans Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#51 Business Hotel in New Orleans
Hotel Class
Number of rooms
231

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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