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Holiday Inn Express New Orleans Downtown

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334 O'Keefe Avenue, New Orleans, LA 70112 (Formerly O'Keefe Plaza Hotel)
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Holiday Inn Express New Orleans Downtown
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Holiday Inn Express New Orleans Downtown
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14 reviews from our community

Traveler rating
    3
    7
    3
    1
    0
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5
4
2
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ohio
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The hotel itself was decent enough. The rooms are newly renovated and some parts were still undergoing renovation when I stayed there. Breakfast was good and the staff were all pleasant enough. My issue was that I booked and prepaid for my 2 nights there but was charged again at check-in as well. When I noticed it on my credit... More 

Was this review helpful? Yes
Ashland, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Arrived at 3 am and welcomed by friendly staff at the desk. Breakfast was good, typical HIE with cinnamon rolls, eggs, sausage, pancakes, juices, yogurt, etc. Some minor issues with cleaning staff that will get worked out as they gain experience in this brand new facility. Front desk always helpful and courteous. Convenient location just a few short blocks to... More 

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Victoria, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 3 nights shortly after it opened before heading out on a cruise. Last minute renovations were still ongoing. Great price and location to French Quarter and cruise port. Front desk staff were super friendly and efficient. We had several issues with the room due to the renovations but it was nothing that would not be corrected by now.... More 

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Olathe, Kansas
Senior Contributor
48 reviews 48 reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this Holiday Inn Express a few days after it opened. The employees at the Front Desk were beyond helpful and Friendly! All the hotel amenities were as expected like any other Holiday Inn Express. The rooms had a somewhat awkward layout mainly the bathroom. But I am young and rarely spend time in hotel rooms, so it... More 

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Wantagh
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

New renovations means they were still hammering when we arrived. Interesting modular designs means there were plenty of electrical outlets and bright lighting built into the furniture. Big barn door slides across the wall to separate the bathroom from bedroom but does not seal shut so privacy is only cosmetic/symbolic. Small room but we got everything into it. Still had... More 

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Blue Springs, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Older hotel which was gutted with tasteful decor. The front desk staff are very friendly but they may need more staff during checkout and during breakfast rush. Pool is tiny tiny so we didn't go swimming. Obviously new orleans is crowded so I can't see the pool being expanded at all. Rooms were clean and I felt safe away from... More 

Was this review helpful? Yes 1
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Rachel709_12, Thank you for taking the time to submit a review regarding your recent stay. I apologize your razor was disposed of by the housekeeper and hope this didn't cause you too much discomfort. We are grateful for your positive feedback as well and hope to see you again in the future. Kindest regards, Rachael B General Manager More 

Raymond, Ms
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything in this hotel is brand new it's been totally redone. The beds are nice and comfy and the breakfast is ok that is about all I can say about the breakfast the coffee is good. Seems to be in a good location and we would stay there again. The only complaint I have is there were 4 of us... More 

Was this review helpful? Yes 3
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Ammiley, My team and I are truly excited to see your 4 Star Review. Allow me to apologize for the elevator jumping when it reached your floor. I can understand how scary that can be and I am glad we were able to address this prior to your departure. We hope to see you on you next Couples Getaway... More 

Iowa
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

irst of all I stayed here for six nights starting Easter Sunday and leaving on Saturday of the Festival. I would think someone staying for six days would be privileged to maintain the same rates through their stay instead of being jacked up $100 for the same exact room we had been staying in all week. Secondly, the water pressure... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Expensive but worth it. Free breakfast, nice clean room, friendly staff. Near alot of restaurants and stores. Bath and beyond shampoo and lotion. Relaxing shower. 10 min away from downtown area. We only stayed one night because we were leaving on a cruise the next day. They allowed us late check out. Frigerator in room and flat screen TV. We... More 

Was this review helpful? Yes 2
RDOSWIP, Regional Director of Sales at Holiday Inn Express New Orleans Downtown, responded to this review

Thank you so much for the great review of the new Holiday Inn Express Downtown New Orleans. We are in a great location for fun and food and yes very near the cruise ship port. We hope that on your next visit to NOLA you will once again stay with us. Safe Travels and we hope you enjoy the cruise.... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Disappointed with the noise from outside. The hotel nd staff were superb nut the building site was awful. The value for money very poor and I will not. Use again . Located quite close to very thing but mind th rats as you walk to town they are as big as cats.

Was this review helpful? Yes 2
RDOSWIP, Regional Director of Sales at Holiday Inn Express New Orleans Downtown, responded to this review

Thank you for the review of the new Holiday Inn Express Downtown New Orleans. The staff and management appreciate the kind compliment on their service. We are sorry that noise from outside the building (at another location) disturbed you. Unfortunately, the sounds outside the hotel from a building site would be completely out of our control. We hope that you... More 

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