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Holiday Inn Express New Orleans Downtown

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334 O'Keefe Avenue, New Orleans, LA 70112 (Formerly O'Keefe Plaza Hotel)
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Holiday Inn Express New Orleans Downtown
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Holiday Inn Express New Orleans Downtown
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25 reviews from our community

Traveler rating
    6
    13
    5
    1
    0
See reviews for
7
6
3
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed in the Holiday Inn Express New Orleans Downtown for a convention. The location is very convenient (fairly near the convention center, the WW2 museum, and the downtown attractions. The rooms are very comfortable and well furnished (good quality furnishings). Although the rooms are not big, they are pretty good for the price, and for a city hotel. The... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear David A, THANK YOU for your 5 Star Review of our hotel. We are humbled by such an amazing score and are grateful to have you as our newest fan! We hope to see you soon. Kind regards, RachaelB General Manager More 

JACKSONVILLE
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this property when it was known as the O'Keefe Plaza Hotel prior to renovations and now known as the Holiday Inn Express. Pre and Post Cruise stay,convenient to everything you would want to see and do while in the "Big Easy" 2 1/2 blocks to public transport, Bourboun St. about 10-15 min walk. The... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Barbara M, Thank you for your 4 Star Review of our hotel. It is exciting to hear from someone who stayed with us prior to our transition into the newest Holiday Inn Express and who remembers a team member. Can't wait to see you on your next visit to NOLA! Kind regards, RachaelB General manager More 

Leland, Illinois
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

The room was perfect for me and my sister. The maintenance man was very helpful and friendly. The front desk was all smiles and exteremly helpful, Danielle made it very personable. The only thing I would change is the door to the bathroom did not latch, it was decorative but not real private. This was not a deal breaker, I... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear MandyM, Thank you for your 4 Star Review of our hotel. We are grateful for your wonderful praise and look forward to seeing you on your next trip to New Orleans! Kind regards, RachaelB General Manager More 

Newport News, Virginia
Top Contributor
99 reviews 99 reviews
38 hotel reviews
227 helpful votes 227 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The best two things about this hotel is that it was recently renovated and is in a cental location close to everything. We stayed over the Memorial Day weekend and it was busy. We had to wait for our room for about 30 minutes, others were waiting as well. I can't speak for all rooms but our room was quiet.... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Ken C, Thank you for your 3 star Review of my hotel! Your detailed feedback really lets other travelers know all about our new hotel. We truly know how busy our breakfast was as we counted 416 guests over the course of 3 hours, when we had 308 registered. We are sorry for any wait time this caused and... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The room that we stayed in was excellent. Located just between the business district and the French quarter, almost everything in New Orleans was within walking distance. Breakfast in the morning was also very good. The only thing that was a bit of an issue was that the bathroom has a barn style door and does not actually lock, but... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Sameer G, Thank you for your 4 Star Review! We are very happy to have your feedback and can't wait to see you on your next visit to New Orleans. Kind regards, RachaelB General Manager More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love New Orleans and on our most recent visit we stayed downtown at the Holiday Inn Express. The hotel looks like it was renovated very recently and I really like the trendy, modern look of the lobby. All of the staff we interacted with were friendly and helpful. I found the bed and pillows to be very comfortable and... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Andrea B, THANK YOU for your 5 Star Review! We are truly humbled by your review and excited to have you as our newest fan. We look forward to seeing you on your next visit to New Orleans. Kind regards, RachaelB General Manager More 

New Orleans, Louisiana
1 review
4 of 5 stars Reviewed 1 week ago

This facility is very clean and new and has mostly a staff that cares. I booked it because I usually find that Holiday Inn Express is typically a newer property. In this case I was totally right. The room was super clean and fun , but extremely small. I had reservations for two nights, but received my check out papers... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Vboettcher, Thank you for your 4 Star Review. I am truly sorry you had an issue with your room and am glad to see our Manager on Duty immediately corrected it and made you happy. Thank you for your kind feedback. Kind regards, RachaelB General Manager More 

Lawrenceville, Georgia
Top Contributor
98 reviews 98 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We liked the location of this hotel as it was only about a 5 minute walk to Bourbon Street and other historic sites to see. We parked our car and didn't need it our entire stay. The staff is very knowledgeable and helpful which is great for a new hotel. One thing is that the hotel doors do not shut... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Kemptons, Thank you for your 4 Star Review of our hotel. We love to hear you are our newest fan and that you recommend us to others. Rest assured I will have our Engineering Team take a look at the doors and correct whatever is causing them to have to close so hard. We look forward to being your... More 

Senior Contributor
41 reviews 41 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I loved my room in this hotel. Was clean and newly fitted. The reception staff was very helpful and friendly. The breakfast was good. The price of the hotel is very good considering the location. All the nightlife hotspots within a short walk. The city streets also feel pretty safe with plenty of tourists around.

Was this review helpful? Yes 1
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Hein B, Thank you for your 4 Star Review of our hotel. We are grateful for your feedback of our value, location, rooms, team members and breakfast. We look forward to seeing you again! Kind regards, RachaelB General Manager More 

Pascagoula, Mississippi
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was friendly, location was convinent, breakfast was nice. However, what were they thinking with the bathroom doors????? The bathroom had a "barn style" door. It did not fully close, there is an inch+ gap between the door and the frame. There is no privacy!

Was this review helpful? Yes 2
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear JennieG617, Thank you for taking the time to submit a review regarding your recent stay at our newly opened hotel. I apologize the Bathroom Doors are not to your liking, and we are grateful for your kind comments regarding the team, hotel and complimentary breakfast. We hope you choose us again on your next visit to New Orleans. Kind... More 

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