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Holiday Inn Express New Orleans Downtown

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334 O'Keefe Avenue, New Orleans, LA 70112 (Formerly O'Keefe Plaza Hotel)
Holiday Inn Express New Orleans Downtown
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261 reviews from our community

Traveler rating
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    58
    42
    86
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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London, United Kingdom
Senior Contributor
42 reviews 42 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

anither city if late night fun, voodoo, magic,it comes alive at night, but also during the day, giant postcards that you won't beluv! The bars have live jazz band, playing all day.and girls girls girls, scantily dressed, leaning. Out of the bars trying to attract there attention, if you go in, you get caught swear, street Jazz music, blasts from... More 

Was this review helpful? Yes
New Orleans, Louisiana, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I was searching for a hotel in the French Quarter for the weekend and stumbled across this hotel. Totally renovated, everything brand new. They gutted the old O'keefe Plaza Hotel and created this Holiday Inn Express from the ground up. Ultra modern, very sheek! All the amenities that you would expect from a five star hotel. When I say brand... More 

Was this review helpful? Yes 3
RDOSWIP, Regional Director of Sales at Holiday Inn Express New Orleans Downtown, responded to this review

Thank you so much for your review of the brand new Holiday Inn Express New Orleans Downtown. We are excited to have opened this week and look forward to providing a great hotel and customer service to our guests. We hope to see you again on your next visit to NOLA. Best Regards and Safe Travels, Cindy Addison, Regional Director... More 

Huntsville, Alabama
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 28, 2014

My daghter and I stayed at the hotel in May 2014, the room was a little bit small but it was very comfortable for the price. The hotel is in close proximity to Canal street and about 3 blocks to Bourbon Street. The night reservation clerk was very helpful upon our arrival but the day shift staff was very snobbish.... More 

Was this review helpful? Yes 2
Salem, New Jersey
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 3, 2014 via mobile

I had a little trepidation after reading some of the other reviews about this hotel, but I was pleasantly surprised during our stay. We stayed at the hotel over Halloween weekend. All of the staff were kind and courteous. Our hotel room was clean and orderly. Two light bulbs were out in our room, however, there were plenty of lighting... More 

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2014

For the price we paid, we could have just stayed elsewhere. My husband and I were trying to save money while we house shopped and job searched, but ended up paying about the same as for a much better hotel. The parking price is ridiculous, the room is tiny (think like a dorm or a hostel), the bed was hard,... More 

Was this review helpful? Yes 1
Ridgefield, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 17, 2014

Unfortunately this hotel did not work out for us. It was booked with airfare through Hotline so we had no recourse, but we left after one night and checked into a different hotel for the 2nd & 3rd night of our stay. Staff was friendly & helpful, but rooms need updating. Of 3 lights in the room only 1 worked,... More 

Was this review helpful? Yes 2
Steve B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Thank you for your recent review. I apologize the hotel was not what you expected as we always want to service our guest efficiently and professionally. The hotel will initiate a renovation of the rooms sometime in the late fall as we convert to a Holiday Inn Express. Hopefully, you will give us another try the next time you are... More 

Brainerd, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 6, 2014

We booked this hotel through Expedia, so the price was very good. The hotel is not new but clean and comfortable. It is walking distance to the French Quarter. The breakfast staff was very attentive, which is refreshing. John, the evening desk guy was extremely helpful and knowledgeable about places to eat and helpful in deciding what to do as... More 

Was this review helpful? Yes 1
Steve B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Thank you for your kind comments regarding your recent stay in New Orleans. We appreciate you taking the time to give our hotel such a positive review. We look forward to seeing you in the near future. More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 5, 2014

The reviews for this hotel aren't pleasant to read. But, the hotel itself isn't that bad. Breakfast is decent and abundant, the staff is friendly, and the room was clean. The toilet handle was broken, but once we figured out how to use it, all was good. To my liking, this hotel was a little too far from the French... More 

Was this review helpful? Yes 1
Steve B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Thanks for a taking the time to review our hotel. Our team is dedicated to offering the very best in customer service. On December 1st, the hotel will initiate a complete renovation and convert to the Holiday Inn Express brand. We are very excited in regards to the conversion as the renovation will be a complete makeover of the hotel.... More 

Creola, Alabama
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 28, 2014

This hotel is ok just for sleeping in at night. It is reasonably clean. The front desk staff is standoffish, but the housekeeping employees are wonderful. The breakfast is what you would expect: waffle maker, eggs, grits, yogurt, some fruit, cereal. For the price, this hotel is ok, but not the best.

Was this review helpful? Yes
Steve B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Thank you for taking the time to review the hotel. I appreciate your comments and as always we will work to improve our services and product. More 

Leesville, Louisiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2014

The best attribute of this hotel was that it was less than 3 blocks from the music venue (Civic Theatre) where the group we had traveled to New Orleans to see was performing. The room was nice and clean but the pocket door on the tiny shower/toilet closet was difficult to slide open and close. Parking at the hotel is... More 

Was this review helpful? Yes 1
Steve B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Thanks you for taking the time to review our hotel. As stated in previous reviews, the hotel will be converted to a Holiday Inn Express starting renovations on December 1st. Our product will be outstanding and we will offer outstanding service.. We look forward to seeing you again in the near future. More 

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