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Holiday Inn Express New Orleans Downtown

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334 O'Keefe Avenue, New Orleans, LA 70112 (Formerly O'Keefe Plaza Hotel)
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Holiday Inn Express New Orleans Downtown
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49 Reviews from our TripAdvisor Community

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Traveler rating
    13
    26
    7
    1
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oregon, IL
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here for 3 nights on a recent trip to the crescent city. The location is excellent. It is 3 1/2 blocks from Canal Street and just over a mile from Jackson Square. It is also a very short walk to many bus routes and the St Charles Streetcar (which goes to WWII museum). More importantly... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Ryan A, Thank you for your 4 Star Review of our hotel. I truly appreciate the time you took to write such a detailed, kind review. We are pleased to see you liked our value and many offerings and apologize that you did not care for our Bathroom Barn Doors. Again I thank you and look forward to seeing... More 

pineville, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

i was double charged for my stay..and got the run around on trying to get fixed til late into the evening..i had to miss an event i was going to that night because no one would give me an answer...i've stayed at this location before with no problem...i was told i would hear from hotel management about my situation but... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Sean G, Thank you for taking the time to write a review regrading your recent stay. We truly apologize that we could not get the pre-authorization removed from your and are glad you allowed Janell Mascair, the Accounting Manager to assist you that Monday. We appreciate you noting your previous stay was without incident and otherwise you enjoyed your... More 

Lawrenceville, Georgia, United States
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night and it's a lovely hotel with awesome staff! We got to NOLA around 11:30 am and our rooms were ready - awesome! They have a good breakfast and a nice little marketplace in the lobby that you can charge drinks/snacks to your room. :). The room is comfortable and has a refrigerator and microwave.... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Stephanie D, Thank you for submitting a 4 Star Review regarding your recent stay with us. We are truly pleased to have such wonderful feedback and apologize that we could not earn 5 stars based on the room size and barn doors. We look forward to seeing you on your next visit to NOLA. Kind regards, RachaelB General Manager More 

Lakeland, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

Let me start off by saying I am a Platinum IHG reward member since 2008 and I sometime go out of my way to stay at Holiday Inn Expresses. With this particular hotel in down town New Orleans I was surprised to see how small the rooms were and how dirty the hotel was, I went to bed after changing... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Glenn G, Thank you for taking the time to write a review about our hotel. I truly apologize for any inconvenience you may have had, but do not have any e-mail's or voicemail's from you. As an IHG® Platinum Rewards Member, we truly value your business and feedback. In an effort to ensure you are able to reach me,... More 

Atlanta, Georgia
Level Contributor
74 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for five nights. On check in, I was a little surprised by the small rooms. But this hotel excelled at the most important things for me. Those being a very clean room, non-smoking, quite, a comfortable bed and house keeping not knocking on the door at 8am. The staff at this hotel are also... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Colin R, THANK YOU FOR YOUR 5 STAR REVIEW of our hotel. We are always excited to see happy guests who provide such detailed feedback. We WELCOME you as our newest fan and can't wait to see you for your next visit to New Orleans! Kind regards, RachaelB General Manager More 

speechoc
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stay at HI often for business. We chose this one due to it's proximity to The French quarter, but quieter. Rooms are The smallest we've stayed in, though nicely decorated. Had coffee maker, Fridge and microwave, which is always nice. There's a small pool, laundry facilities And small gym. Parking is at a premium, but Is comparable to the... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear speechoc, Thank you for your 4 Star Review of our hotel. We are truly pleased with your detailed review and happy to see you had a nice stay. We can't wait to see you for your next visit to New Orleans. Kind regards, RachaelB General Manager More 

Fort Worth, TX
Level Contributor
97 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located around .3 miles from the French Quarter. The room was clean and the staff friendly. The breakfast items were replenished quickly. We did have some issues with our room. First if all, are room was located next to the elevator and across from the ice machine. We used my wife's IHG points for the stay and... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear RUTEXAN, Thank you for taking the time to submit a survey regarding your recent stay. As an IHG® Rewards Club Member, we truly value your feedback and thank you for the specific feedback you provided. We will happily note your feedback regarding the full length mirror and address the door closure with our engineering department. Again, thank you for... More 

Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights in this recently renovated hotel. The location was ideal and there was easy access to the many sights. We walked and bused to most places. I read about the barn doors on the bathroom so i wasn't surprised by it, but i can understand how some people wouldn't like it. My only suggestion is that the... More 

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Jon O, Thank you for your 4 Star Review of our hotel. We are happy to see our double bedded room easily accommodated your family and our complimentary breakfast was good. I sure hope you had one of our yummy cinnamon rolls and look forward to seeing you on your next visit to New Orleans! Kind regards, RachaelB General... More 

London, Canada
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 24, 2015

Rooms were clean, AC was powerful, blackout curtains were effective, and staff was friendly. The location is excellent because you are far enough removed from bourbon to actually get some sleep, but close enough that walking is easy (and safe). National WW2 Museum and Superdome are both very short walks. The pool is tiny, and located essentially next to a... More 

Was this review helpful? Yes 1
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

THANK YOU for your 5 Star Review of our hotel. We are truly grateful for you taking the time to note we are a short distance from the D-Day Museum and Superdome as well as noting you can rest peacefully in our downtown hotel. We WELCOME you as our newest fan and look forward to seeing you for your next... More 

Shelby, nc
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 20, 2015

We had a great weekend at this property. Rooms are small but very clean and trendy. Breakfast was great-cool pancake machine. Quick and safe walk to bourbon street. We found $10 flat rate parking just 3 blocks away at Heal garage at 300 Lasalle street.

Was this review helpful? Yes
Rachael B, General Manager at Holiday Inn Express New Orleans Downtown, responded to this review

Dear Skeeternc, THANK YOU for your 5 Star Review of our hotel. We are grateful for your feedback and WELCOME you as our newest fan! The parking tip is very helpful for guests traveling on a budget. We look forward to seeing you on your next visit to New Orleans! Kind regards, RachaelB General Manager More 

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