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St. James Hotel, an Ascend Hotel Collection Member

Certificate of Excellence
3.5 of 5
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330 Magazine Street, New Orleans, LA 70130
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St. James Hotel, an Ascend Hotel Collection Member
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Ranked #50 of 155 Hotels in New Orleans
Certificate of Excellence
A recent review
4 of 5 stars Reviewed January 4, 2014
outdoor21 Sydney, Australia
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426 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for St. James Hotel, an Ascend Hotel Collection Member
See the most recent reviews
Lawrenceville, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 6, 2014

Their definition of a suite and ours is obviously very different. Booked suite for $349 that was a standard hotel room- Was told that we don't guarantee the sofa (we had 6 people) two slept on hard wood floor.- It was new years eve and they knew they had us as there were no other hotels in area.. What a... More 

Was this review helpful? Yes 3
Sydney, Australia
Level Contributor
52 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed January 4, 2014

This hotel is nothing flashy, however it meets all your needs for a weekend stay in new Orleans. Firstly it is located just over Canal St a five minute walk from the French Quarter and ten minutes from Bourbon St, and you will pay half the amount in accommodation costs as a result. The hotel is an older building (as... More 

Was this review helpful? Yes 2
Chattanooga, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 4, 2014

I was really pleased with this hotel. The lobby is small and quaint. The rooms are really nice and comfortable. The bathrooms are spacious. The beds are comfy! Service was ok. Parking sucks. We got there about 9pm. They offer valet but there was no one out there to park our car. We ended up parking on the street in... More 

Was this review helpful? Yes 2
Miami, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed January 3, 2014

The reviews were very good so we booked 2 rooms in this hotel for 3 nights. The reception staff was at best indifferent. We had booked a room with 2 double beds for our teenage children and they "upgraded" us to a king suite with a very uncomfortable pull out sofa. They did not try to accommodate us at all.... More 

Was this review helpful? Yes 4
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Planetnat, Thank you for taking the time to review the St. James Hotel. I apologize for the mix up on your room upgrade and that our staff was unaccommodating. It is our goal to be your home away from home and unfortunately in this instance we failed. I understand how uncomfortable this must have been for your family and... More 

bucyrus
1 review
4 of 5 stars Reviewed January 2, 2014

We stayed 7 nights at the end of December. I can't say enough about the young ladies at the front desk. They were all so friendly and so helpful (recommending things to do and places to eat, calling cabs, etc.). The location is great, walking distance to French Quarter, WWII Museum, casino, street cars, and restaurants. The hotel is charming... More 

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Illinois
Level Contributor
71 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 2, 2014

We actually arrived at the hotel at 9 am and were able to get into our room, 423. Friends were next door, but had a heat issue and moved to 3rd floor. Room had a king bed that was very comfy. We had a window, but no view. Bathroom was larger in size, clean, but poor water pressure. We always... More 

Was this review helpful? Yes
Newville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2014

All though the hotel is in a very convient area the hotel has poor service. The front desk agent was incompetent we had to wait on our room for an hour then when we got the room I was not pleased. It smelled old the comforters were wrinkled the bed looked slept in the sheets had yellow stains I had... More 

Was this review helpful? Yes 1
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Kelly t, I am very sorry to read about the bad experience you had at the St. James. We recently went through some staff changes and I completely agree with your sentiment. I have passed along your comments to our Executive Housekeeper and front desk staff to make certain this type of experience is not repeated. Customer Service is... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 2, 2014

The Hotel is a short walk from the French Quarter, Canal Street Trolley, Harrah's Casino and Fulton Street. The price is okay for the downtown area. The only negatives in my two night stay was the room temperature and the bathroom linens. The room temperature stayed on 69 for the entire stay regardless of how many times I tried to... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed December 29, 2013

We had a group of 19 travel in for a night before leaving out of the port for a cruise. They were insanely affordable and located in the Central Biz District, a few blocks from Bourbon (if that matters). Magazine Street also turns into Decatur, which is beginning to feel like an overlooked gem too. We stayed in room 302.... More 

Was this review helpful? Yes 2
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your... More 

Adelaide, Australia
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed December 29, 2013

Stayed in December . Location is good close to french quarter and aquarium etc. Front desk staff friendly . Room was not good; the bathroom was old and poorly maintained, water pressure very bad and shower not that hot, power points came away from the wall when removing dryer etc. The floor above us was very noisy and we could... More 

Was this review helpful? Yes 3
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Moosey_goosey, Thank you for taking the time to complete our online survey regarding your recent stay at St. James Hotel, an Ascend Hotel Collection Member. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the maintenance of your room on your recent visit. I have shared your feedback with our Chief Engineer... More 

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