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St. James Hotel, an Ascend Hotel Collection Member

3.5 of 5 330 Magazine Street, New Orleans, LA 70130
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Certificate of Excellence 2014
St. James Hotel, an Ascend Hotel Collection Member
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St. James Hotel, an Ascend Hotel Collection Member
St. James Hotel, an Ascend Hotel Collection Member
St. James Hotel, an Ascend Hotel Collection Member
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324 reviews from our community

Traveler rating
    151
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    27
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58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for St. James Hotel, an Ascend Hotel Collection Member
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1 review
5 of 5 stars Reviewed August 13, 2013 via mobile

Charming rooms, including french breakfast roomservice. We were lucky to have a room with a small terras to enjoy our breakfast. Daughter (8) was happy with the pool. Big enough to cool down . Amy , Danielle, Tory and Jennifer really did everything they could do to give us a pleasant stay. We even extended the stay of our holiday... More 

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Eric B, We are delighted the you enjoyed our hotel enough to extend your family's stay! On behalf of the entire St. James staff, we are thrilled you had a great experience and hope you return to St. James in the future. Thank you for the kind words! More 

Portland, Oregon
2 reviews
5 of 5 stars Reviewed August 13, 2013 via mobile

Valet parking $15 per night . Extremely clean , great service , spacious room with high ceilings, only three blocks off of Canal Street. My only negative comment... The in room safe was not operable. Coffee, tea and continental breakfast was served at the time and location of my choosing. A sweet deal !!!

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

My2bigtoes, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I sincerely apologize about... More 

1 review
3 of 5 stars Reviewed August 13, 2013 via mobile

My boyfriend and I took a little mini vacation to New Orleans. Once we arrived at the hotel they were unorganized with valet parking we had to park directly in front of hotel for them to take our car and wait 20 mins.when they would not take the car one building away very annoying when there is little parking space... More 

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Brown1111, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room condition on your recent visit. I have shared your feedback with our housekeeping staff to ensure these issues do not happen in the future. Thank you for your time and valuable feedback. We sincerely appreciate it and hope you will... More 

Forest, Mississippi
Top Contributor
72 reviews 72 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 8, 2013 via mobile

Staff is super friendly. Poor room conditions, upon entering the room is smelled like a bar, the smoke smell was so over powering that it could knock you down. Called down stairs they were sorry. The maid came into room didn't take dirty towels or leave clean ones but didn't mind snooping through our personal items, some things were out... More 

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Shasta Y, Thank you for taking the time to write a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is simply inexcusable that your room was not perfect up on checking in. Your satisfaction is important to us and we will... More 

Ada, Michigan, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 4, 2013

This hidden gem on the edge of the French Quarter and Business district has the best staff I have ever encountered. Amy, Tori and Danielle treat every guest like a VIP. The location is away from the bawdy part of the quarter but a short walk to all the tourist type stuff. The restaurant next door is The Chp House... More 

Was this review helpful? Yes 1
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Richard H, All of us here at the St. James want to express our gratitude for the amazing review!! As you mentioned, we continue to update the rooms and our property in an effort to provide the best experience possible. Customer service is where we really flourish and it's marvelous when we get this kind of feedback! We are eager... More 

Byram, Mississippi
1 review
4 of 5 stars Reviewed July 29, 2013

my sister and I surprised my husband to a train ride to New Orleans for his bday, we picked this hotel because of the beautiful pictures and great location (close to everything). Upon making my reservations, Danielle was extremely helpful, nice and friendly. once we arrived, Danielle was just as she was over the phone (a plus to me being... More 

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Kimberly D, What a great surprise for your husband! The staff was excited to learn that their customer service set us apart. We are all especially glad that the St. James Hotel lived up to your expectations as a GM yourself! We hope to see you again in the future!! More 

Ankara, Turkey
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 29, 2013

We got this hotel last minute for one night. If there was anything not great about the hotel I did not notice. Amy who works the desk was great, cool headed, funny and even being there only one night she knew who we were and facilitated anything we needed. At the last minute I needed a cab to the airport... More 

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Turtlegrace, We agree, Amy is the best!! Thank you for taking the time to review our hotel. Our entire staff tries to make our guests feel special...because you are! Amy was very pleased to know she was able to provide this for you! It is great to know you plan to stay again and you won't be disappointed! More 

Shreveport
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 28, 2013 via mobile

Hotel is conveniently located to what we wanted to see in New Orleans. Afternoon staff was extremely helpful but we didnt realize how helpful they were until we had to work with the morning staff. Amy upgraded us to larger suite which was a godsend because the hotel itself is rather small (but that's to be expected at a boutique... More 

Was this review helpful? Yes
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Charles W, Amy was thrilled to learn the impact that she had on your experience in NOLA! She is a true gem of the St. James Hotel and she thrives on making our guests happy. Thank you for the review and we hope you stay with us next time your in town. Best Regards More 

Birmingham, Alabama
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2013

Very convenient location, easy walking distance to French Quarter attractions. Quiet location, older building with character, which is my preference over a large chain hotel. Front desk staff extremely helpful, especially since I'm not familiar with the city. I got good recommendations for restaurants, galleries, antiques. ...I stayed in a standard room 2nd floor - surprisingly large, with good amenities... More 

Was this review helpful? Yes 2
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Wren1031, Thank you so much for the glowing review! We love knowing we provided supreme customer service to a guest as that is a continuous goal of every member of our staff. We look forward to future stays and the opportunity to live up to your expectations! More 

Safety Harbor, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 19, 2013

We booked the hotel through Choice Privileges. It was conveniently located, walking distance to the street car or just about anything else the city has to offer. Our room was located on the second floor, but had difficulty with the internet connect. The next morning, just a mention of the problem and Amy offered to upgrade us to a suite... More 

Was this review helpful? Yes 1
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Paul and Kathy B, My staff was delighted to hear they were your "knights in shining armor" throughout your stay! We are so happy that you enjoyed the ambiance of the hotel and the uniqueness we have to offer. Now don't stay away from the NOLA charm too long and we'll see you in a few months!! Thanks! More 

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Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Address: 330 Magazine Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. James Hotel, an Ascend Hotel Collection Member 3.5*
Number of rooms: 84
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Also Known As:
St James New Orleans
Hotel Style:
#35 Romantic Hotel in New Orleans
#51 Family Hotel in New Orleans
#65 Business Hotel in New Orleans

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