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St. James Hotel, an Ascend Hotel Collection Member

Certificate of Excellence
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330 Magazine Street, New Orleans, LA 70130
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St. James Hotel, an Ascend Hotel Collection Member
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St. James Hotel, an Ascend Hotel Collection Member
St. James Hotel, an Ascend Hotel Collection Member
St. James Hotel, an Ascend Hotel Collection Member
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355 reviews from our community

Traveler rating
    167
    132
    34
    15
    7
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59
127
11
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • All months
    (355)
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    (89)
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    (82)
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    (84)
  • Dec-Feb only
    (100)
All months
1 review
3 of 5 stars Reviewed yesterday NEW

I arrived at the St. James Hotel in the rain and was very tired. John at the front desk had excellent customer service and was extremely helpful and pleasant. Unfortunately, John was the only employee I can say that about. All others at the front desk and other employees looked couldn't bother to engage in conversation and seemed miserable being... More 

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New York City, New York
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was pleasantly surprised by my stay at the St. James Hotel. Despite the location in a rather busy area, my room was tucked away and quiet. I was also surprised by the size of the room- it was spacious and extremely comfortable. The concierge accommodated our early check-in with no problem and were attended to for whatever our needs... More 

Was this review helpful? Yes 1
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the St James Hotel recently and had a wonderful experience. The staff that was there was very helpful and Keionne at the front desk was one of the most friendly people I have ever met. I felt as if I was staying at a friends home rather than staying at a corporate hotel chain. The service was... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Had a great stay with this hotel! Staff was welcoming and made us feel right at home. Especially Cheryl she was a blessing! Treated us for like family rather than customers. Room was also very spacious and enjoyed the breakfast delivered to the room!

Was this review helpful? Yes 2
Dallas, TX
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

While New Orleans is one of our favorite places to visit, this was our first experience with the St. James. It would be hard to find a better location. It's only two blocks from Canal Street and the quarter, there is nearby public transportation to the garden district, and it's also in walking distance to Harrah's and the WWII museum.... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Hotel provides good value, close to French Quarter. Staff wasn't very attentive though. Left chair covers out in rain in court yard. Breakfast not always on time and staff didn't react with care. Night staff was excellent so it seems to depend on the individual staff. Management could try to train staff better. They could try to be more attentive... More 

Was this review helpful? Yes 1
Harlingen, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved the location and we were, of course, attracted by the pineapple logo, which is the symbol for hospitality. This hotel lived up to that and so earns the Pineapple Award from us! We liked the proximity of restaurants such as Mother's Restaurant and the Chop House. It was just close enough to walk to the French Quarter but... More 

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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Not the best, not the worst. Good for sleeping. Needs a good cleaning and is a bit run down. Close enough to the French Quarter ... But not too close. Won't be going back though. Manager not on duty over the weekends; had to wait on Monday to address a problem.

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

I was very happy with my three night stay at the St. James Hotel. It is centrally located and near so many great restaurants and attractions. The rooms were clean and comfortable. The staff was very friendly and gave us some excellent recommendations. Check out the Ruby Slipper for brunch and definitely go to Mother's Restaurant (both are just steps... More 

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Senior Contributor
38 reviews 38 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The first impression of the hotel and the room made us think that it needed to cleaned up. There was some construction, but that doesn't mean there should be dust and small debris on the floors (which in our room was dark hardwood). The bathtub did not feel clean. Beds were not very stable and leaned when sat upon. No... More 

Was this review helpful? Yes 3
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