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Royal Sonesta Hotel New Orleans

4.0 of 5 300 Bourbon Street, New Orleans, LA 70130
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Royal Sonesta Hotel New Orleans
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Royal Sonesta Hotel New Orleans
Royal Sonesta Hotel New Orleans
Royal Sonesta Hotel New Orleans
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2,343 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Royal Sonesta Hotel New Orleans
See the most recent reviews
Plymouth
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 28, 2012

I booked this hotel for a party of ten people via Expedia. It was our first trip to New Orleans, (we are all from the UK) and we only booked this hotel because one of our party know a couple from Chicago who were staying there at the same time. Our booking showed we were booked into 5 "standard rooms"... More

Was this review helpful? Yes 1
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

We couldn’t be happier that your group had such a memorable stay at the Royal Sonesta Hotel New Orleans complete with personable service from our team, delicious breakfast and fresh oysters at Desire Bistro & Oyster Bar, “electrifying” rooftop pool, and authentic New Orleans jazz at Irvin Mayfield’s Jazz Playhouse. We will proudly pass your compliments along to Russell, Malcolm,... More

nyc
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 28, 2012

Beautiful glam upscale hotel with very good services. The hotel manager was seen everywhere in the hotel all throughouth the day and night making sure all guests were very well taken care of. The pool area, gym, piano lounge and restaurant "desire" were all first class and really made my hotel stay that much more enjoyable. The Concierge and front... More

Was this review helpful? Yes 1
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Weezer, we are beaming from your review! Our managers and service team at the Royal Sonesta Hotel work very hard at ensuring all guests feel safe, welcome, and pampered. We appreciate your feedback and wish that you come back soon. More

USA
Top Contributor
55 reviews 55 reviews
31 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed September 27, 2012 via mobile

We loved the Royal Sonesta on a visit a few years ago- our room was large, updated and had lovely French doors that opened to the pool. The service was also excellent. I wish I could say the same for this visit. Based on our love on the last visit, we booked 5 rooms and a two room suite for... More

Was this review helpful? Yes 1
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

First of all, we sincerely apologize for your disappointing Anniversary stay. Please know that we do not normally receive this type of feedback on service or on guest room cleanliness. Complaints such as these are taken very seriously by our management team and we strongly urge you to contact our Director of Guest Relations Katherine Jolivette at 504-553-2236 so that... More

League City, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 24, 2012

This is a great place other than the practice of housekeeping banging on your door early of the morning of your departure. They want to wake you up and get you the hell out. NOT conducive to a great stay. I hate hotels that do this, and will not stay at ones that do this.

Was this review helpful? Yes 4
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Keith, we are very sorry that you felt rushed out on your last day with us. We’ve never received this feedback on Tripadvisor and apologize for your experience. Please know that your take your feedback seriously and we strongly encourage you to contact our Director of Guest Relations Katherine Jolivette at 504-553-2236 so that she can follow up with Housekeeping... More

Weirton, West Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2012

If you want A- list treatment at an affordable price this is the hotel to stay at! Stay on the 7th floor/R-CLUB, you will feel like a star. Darin, the R mgr.,really cares. 3rd floor pool oasis,orchids ,full breakfast,drinks,snacks,wow! You are on Bourbon street and yet you are not,so quiet inside. Thousand fresh cut flowers in lobby surrounding a fountain.... More

Was this review helpful? Yes 2
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Chef Earle Bell, thank you for staying with us at the Royal Sonesta Hotel and for sharing your fabulous experiences in the R Club concierege level and dining at Restaurant R’evolution. We will proudly pass along your compliments to Darin and Chefs John Folse and Rick Tramonto. We greatly appreciate your recommendations of the hotel, restaurant, and tranquil courtyard and... More

Dallas, Texas
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 24, 2012 via mobile

We purchased a Living Social deal for this hotel and had quite the experience. Our room was on the R club level where they had conceirge service and a guest lounge where they served complementary cocktails, appetizers and breakfast. We were in town for my husband's birthday and when we got to the room, they had a bottle of champange... More

Was this review helpful? Yes 2
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Motpalmer, we’re so happy that you enjoyed using your Living Social Voucher to stay on the R Club concierge level for your husband’s birthday. Thank you for your feedback and for recommending our hotel for its convenient location in the heart of the French Quarter! We hope your family gets to stay with us again in the future. More

Niceville, Florida
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 24, 2012

My friends and I stopped here to watch a Jazz Number at the bar on ground level ( we did not stay in this hotel over night) ! We had a bite to eat; sliders and fried green tomatoes they were AWESOME !!! and a few drinks, our waitress had HORRIBLE customer service. We had to ask for our ticket... More

Was this review helpful? Yes 2
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Gini, thanks for checking out the burlesque show –Burlesque Ballroom – at Irvin Mayfield’s Jazz Playhouse! We’re glad that you loved the show, but we apologize that we were not good on your cocktail service. Your feedback is very valuable to us and this will be shared with the Food & Beverage Director. We hope you choose to revisit the... More

Wilmington, DE
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2012

We stayed at the Royal Sonesta for 3 nights in May 2012 and had no complaints. The staff was friendly and helpful, the hotel itself is beautiful, the rooms were clean... what more can you ask for? Our room was poolside and we heard no noise from Bourbon Street at night. The location was good, we walked everywhere. All in... More

Was this review helpful? Yes 1
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Charise, we’re delighted that you had such an enjoyable stay with us at the Royal Sonesta Hotel New Orleans! Thank you for sharing your feedback on our hospitable service team, quiet, clean, and comfortable accommodations, and convenient location. We appreciate your recommendations of our hotel and Begue’s Sunday Brunch. Please note that we are doing a NEW Sunday Brunch effective... More

Selmer, Tennessee , USA
1 review
5 of 5 stars Reviewed September 24, 2012

We had an unfortunate incident happen while driving in the city - our back windshield shattered! Upon driving back into the garage at the hotel, Katherine with Guest Relations along with Valets Kyle and Joe worked to get our car cleaned up and taped up so we could drive home. This was so far and beyond what they had to... More

Was this review helpful? Yes
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Carol, thank you for being a loyal guest at the Royal Sonesta Hotel New Orleans for the past three decades! We appreciate you sharing how our guest service team exceeded your expectations on your last visit by fixing your back windshield for you to drive home safely. Our team, especially Katherine, Kyle, and Joe, thank you for your feedback and... More

Senior Contributor
28 reviews 28 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 23, 2012 via mobile

We spent three nights here. Had a room on Bourbon Street and loved it! If you need peace and quiet to sleep, request a different room. Staff was so helpful! Always right on with recommendations and directions and got us taxis as needed. This is a great spot and we definitely plan to return!

Was this review helpful? Yes
Colleen M, Manager at Royal Sonesta Hotel New Orleans, responded to this review

Thank you for staying with us at the Royal Sonesta Hotel New Orleans! We appreciate your feedback and we’re thrilled that you had such a fun time in your room on Bourbon. Please come back to see us soon! More

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Hotel Summarization (Beta)

What travelers say

  • Bourbon street(190)
  • French quarter(144)
  • Very nice(48)
  • Pool area(30)
  • R Club(26)
  • Great location(20)
  • Front door(19)
  • Room service(16)
  • Coffee shop(12)
  • Mardi Gras(8)

Additional Information about Royal Sonesta Hotel New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Hotel New Orleans 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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