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The Westin New Orleans Canal Place

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100 Rue Iberville, New Orleans, LA 70130-1106
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The Westin New Orleans Canal Place
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1,022 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin New Orleans Canal Place
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Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed March 7, 2012

You have to take two sets of elevators to get to your room and the first set from the ground floor are really old and they creak. The lobby is nice and the rooms are not too bad but all of the carpet is dirty. Just an average place.

Was this review helpful? Yes
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear Francesjr, Thank you for your time to post a review about your stay at the Westin. We hope you enjoyed your time in New Orleans and we are glad you were able to soak in the view from our lobby. Please accept my apologies for the conditions of the elevators. We are preparing to begin an elevator renovation that... More 

Verona, WI
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 4, 2012

stayed 6 nights from late January into early February 2012. it was a business conference; I'm on the board of directors of the group. very good location -- central and convenient. nice room (I had a king suite one below the top floor). comfortable bed. good shower. friendly maid service. two elevator system a bit odd, but no real problems... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear auburnlake, Thank you for your time to post a review about your stay at the Westin. We hope you enjoyed your business conference as well as your time in New Orleans. We are glad you were pleased with your river view facing suite as well as our Heavenly Bed and Bath amenities. We also appreciate your compliments on our... More 

Fort Worth, TX
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 3, 2012

The good: the bed was wonderful; the room was quiet and large; all the equipment and furnishings worked; it had a safe The bad: nothing was bad but it seemed there were irritants every time I expected something. Internet was $13/day with a 3-meg limit (not 3-gig, 3-meg); the TV was quite small for the size of the room; we... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear Luv2Fly530, Thank you for your time to post a review about your stay at the Westin. We are glad you enjoyed your guest room and furnishings as well as our Heavenly Bed. Please accept my apologies for some of the irritants you encountered, including the internet. We currently offer complimentary internet in our spacious lobby, for the convenience of... More 

Orlando, Florida
2 reviews
4 of 5 stars Reviewed March 1, 2012

Stayed at this hotel for two days christmas eve to Christmas day. Close to everything and no pet fee. There's a park across the street to walk your dog . The room was clean and the bed was large and comfortable. Staff was friendly and helpful. will definitely stay again.

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear NewBegininngs, Thank you for your time to post a review about your stay at the Westin and for choosing our hotel to spend your holiday. We are glad you found your room to be comfortable and enjoyed our Heavenly Bed and we thank you for your compliments on our associates. At Westin, we welcome dogs and are happy to... More 

Baton Rouge, Louisiana
1 review
4 of 5 stars Reviewed March 1, 2012

I stayed at the Westin for a quick visit in late February to see some old friends. They were in town for the weekend and I decided to drive over from Baton Rouge and hang out for one night. I arrived Friday evening and pulled my truck to the valet stand. The valet advised me that I could park my... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear Sneakybog, Thank you for your time to post a review about your stay at the Westin. I am glad that our valet associates were able to assist you upon your arrival and that Susan, our Concierge, was helpful in your situation after your check out. I appreciate your compliments. We look forward to welcoming you again in the future.... More 

CT
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 28, 2012

Nothing really bad, but some little things contributed to my rating. As others have mentioned, the hall carpets really need to be deep cleaned or replaced - a lot of obvious stains. Our room was okay, but you're going to sit on the bed or at the desk - no easy chair. TV was not working, called down and they... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear SandyA29, Thank you for your time to post a review about your stay at the Westin. We are very glad you enjoyed the views from our lobby yet apologize for the issues you encountered. Please accept my apologies for the technical difficulty with your television, yet I am glad to hear our engineers were able to assist in this... More 

chesapeake, va
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 27, 2012

I stayed at this Westin in late February to attend a conference. Check in was no problem, but there are some tricky logistics involved. When you enter the lobby, you have to take the elevator to the 11th floor for the registration desk. The front desk person, Volkers (?) was very nice and helpful. After you register, you have to... More 

Was this review helpful? Yes 1
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear produce592, Thank you for your time to post a review about your stay at the Westin. We are thrilled you enjoyed our hotel and the wonderful city we live in. We are glad you stayed in a room overlooking the river; the views from both the lobby and guest rooms truly are magnificient. Our Heavenly Bed products are one... More 

San Francisco
Level Contributor
123 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed February 26, 2012

It's close to everything, but not in the middle of all the traffic. It's also a several floors above the Canal Place shopping area. You have to take one set of elevators to the lobby (great views) and then another set of elevators to your room. Once you get there, you feel like you've escaped the crowds of the French... More 

Was this review helpful? Yes 1
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear HotRod_88, Thank you for your time to post a review about your stay at the Westin.We are very glad you found our location to be convenient to the sites of New Orleans. We are also pleased to hear that you found some peace and quiet in your guest room away from the crowds, where you could relax and enjoy... More 

Ireland
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 26, 2012

Was at the Westin in Canal Place, overflow from the Sheraton, for a conference. The hotel is somewhat confusing, as in how to get into it. Best is to go to the Rue Iberville lobby, take the elevator to 11 and then you are in the lobby. Room was good, average for a hotel of this class, nothing special good... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear blucey, Thank you for your time to post a review about your stay at the Westin. We hope you enjoyed your stay in New Orleans as well as the conference you attended. Please accept my apologies for the inconvience you experieced on entering the hotel. In addition, I apologize for the air temperature control system in your guest room... More 

Denver, Colorado
Level Contributor
71 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 23, 2012

The hotel is located very close to the various parades and easy access to walk along the river bank. The room I was in (1515) was a very good size. Most of the staff was friendly and helpful. A few of the front door staff seemed not to hold open the door if you had luggage and wre not using... More 

Was this review helpful? Yes
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear jjones4180, Thank you for your choosing the Westin New Orleans Canal Place for your Mardi Gras accommodations. We are glad you found our location to be convenient and accessible to all of the festivities. We are also glad you found our staff to be friendly and helpful and pleased to hear that you were promptly delivered a mini-refrigerator to... More 

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