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The Westin New Orleans Canal Place

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100 Rue Iberville, New Orleans, LA 70130-1106
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The Westin New Orleans Canal Place
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939 Reviews from our TripAdvisor Community

Traveler rating
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    42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin New Orleans Canal Place
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Pittsburgh, PA
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 22, 2012

This visit marked my first time in a Westin hotel. The contemporary but classic lobby was inviting. Everyone I dealt with during my stay was exceptionally friendly, making me feel like a valued guest. The rooms were very clean, comfortable, and made for great relaxation. I liked staying near the French Quarter, very convenient. Having a shopping mall near my... More 

Was this review helpful? Yes 1
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear Forester9144, Thank you for your time to post a review about your stay at the Westin. We appreciate all of your kind compliments and we are glad you kicked off your first Westin experience at our hotel. Since your stay with us, we have done a full pool deck renovation which we hope you will enjoy on your next... More 

Btr, La
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed February 22, 2012

I had not done a review in a while but I felt I needed to do a review on this hotel. Most of the reviews are right on.My two cent is that this hotel needs to be torn down. from the old elevators to the dirty worn carpet. The hotel stay prices are definitely over the top.The best thing I... More 

Was this review helpful? Yes 3
Frederick, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed February 21, 2012

After completing a most complex check-in "route" we went to our room. Too many "defiencies" to mention: the TV was not working , tried to call but the phone was not working either - had to use the hallway phone (it was broken, had to be replaced), the blind for the drapes had to be repaired (the chain was caught),... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear mlouapre, Thank you for your time to post a review about your stay at the Westin.We are very glad you found our location to be convenient yet apologize for the conditions you encountered. Please accept my apologies for the technical difficultties you experienced. I understand your frustration that the televsion and telephone were not operable and that you were... More 

Lubbock, Texas
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 20, 2012

This is a nice hotel. Rooms area bit outdated. Lobby is nice. Elevators don't always work and several people got stuck for hours. Great location.

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear vacationsRme58. Thank you for your time to post a review about your stay at the Westin.. We are glad you enjoyed our location as well as our expansive lobby. Please accept my apologies about the conditions of the elevators. We are beginning a renovation on the elevators in a few months which will drastically improve the quality. We hope... More 

New York, NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 15, 2012

Spent the first weekend of Mardi Gras (5 Days/4 Nights) at this Westin in name only, by no means is this a luxury hotel. Lets start with the elevators. There are 3 elevators that take you from the main entrance to the 11th floor lobby. One of the 2 call buttons on the 1st floor do not work. Then when... More 

Was this review helpful? Yes 1
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear coreynyc72, Thank you for your time to post a review about your stay at the Westin and for choosing our hotel to spend the first weekend of Mardi Gras. I am glad you found the location to be convenient and appreciate your compliments on our staff, I am glad they were able to assist you. Please accept my apologies... More 

San Miguel de Allende, Mexico
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 15, 2012

Location is ideal for gambling, eating, partying, and enjoying the river view! Rooms are clean, staff is helpful. Confusing check in - take 1st floor elevator to the 11th floor - find the small registration area. Then check in. To go to your room - you must go to another 'guest elevator' that goes from the 11th floor to the... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear Kaykeey, Thank you for your time to post a review about your stay at the Westin. We are glad you found our location to be convenient to the sites of New Orleans and enjoyed the view from your river facing guest room. Please accept my apologies about the elevator situation, we are sorry you found it to be difficult.... More 

Elberta, Alabama
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 15, 2012

I stayed for one night. The wife and I were over to see a couple of mardi gras parades. When we arrived, I was going to let the valet take care of the car, but he told me where to park and save almost $20. That was a pleasant suprise. Parked the car, then went to the 11th floor to... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear cozama1013, Thank you for your time to post a review about your stay at the Westin. We are glad that you enjoyed your stay with us and I appreciate your compliments on our valet and front desk agents. We are also glad your enjoyed the view from your room and lobby, we agree that it is the best in... More 

Corpus Christi, Texas
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 12, 2012

The hotel is centrally located. Close enough to walk to Bourban street or Harrahs for gambling. The reason we rated cleanliness so low is because I had gotten chocolate on the bed sheet and when I turned them down the next night it was still there. I understand that many hotels are asking if you want your sheets changed now,... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear barbarapitts, Thank you for your time to post a review about your stay at the Westin.I am glad you found the location to be convenient to the sites of the city. I am also happy to hear that our front desk agents were able to provide you with late check out and baggage storage, while I apologize for your... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2012

The staff were so nice. Shopping downstairs, great location, rooftop pool is really cool. Will stay here again!

Was this review helpful? Yes 1
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear Addproud, Thank you for your time to post a review about your stay at the Westin. We are glad that you enjoyed your time with us and found the location to be convenient. We are also glad you were able to visit our rooftop pool deck; we hope you can join us in the warmer months to take full... More 

Vicksburg, MS
Top Contributor
72 reviews 72 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 6, 2012

Just returned from a weekend stay at this property and had a wonderful stay. The room was very clean and larger than most hotel rooms I've seen in this area. The bathroom was enormous! I requested a room overlooking the river during check-in and luckily, they had one available. Views were great! I was able to see the river and... More 

Was this review helpful? Yes
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Dear downsouthgirl80, Thank you for your time to post a review about your stay at the Westin. We are glad that you enjoyed your weekend with us, as well as your guest room and bathroom, and of course the view. We agree; the sights of the river and French Quarter and truly stunning. Please accept my apologies about the elevator... More 

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