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The Westin New Orleans Canal Place

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100 Rue Iberville, New Orleans, LA 70130-1106
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The Westin New Orleans Canal Place
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The Westin New Orleans Canal Place
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904 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin New Orleans Canal Place
See the most recent reviews
Oklahoma City, Oklahoma
Top Contributor
111 reviews 111 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 20, 2013

Weston Canal Place is in a perfect location- just far enough from the crowd to be quieter, yet right on the edge of the action. You can't ask for better. Ask for a room with a view and you can see across the French Quarter towards Jackson Square and still have a river view with the barges and cruise ships... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Wow! Our team was excited to see that you had a near perfect experience with us and we are sharing your feedback with our team to show that the hard work we are putting in is paying off. We can't wait to welcome you back again in the future! Be Well, Kenneth Jacques Director of Hotel Operations More 

Global
Top Contributor
89 reviews 89 reviews
51 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 20, 2013

I came to this hotel after checking out of another hotel in New Orleans. A calm feeling surrounded me as soon as I got to the lobby floor... I will say, there was no one outside, and it is not well marked...but it is lovely when you step off the elevator. I paid a bit extra for the River views... More 

Was this review helpful? Yes
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

We appreciate the feedback and are delighted that you experienced the majestic views from our lobby! Additionally, we have commenced on a several phase project to revitalize our property which will include seating and dining options which take advantage of our unparalleled views of the French Quarter and Mississippi River. We hope to see you again soon to see the... More 

Destin, Florida
Top Contributor
100 reviews 100 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 20, 2013

The staff is great, its a great location, but from the lobby to the rooms, this place needs a thorough cleaning. It just looks weathered and our room was a little beat up. The bed frame was partially broken at the wheel base. Some kind of stain under the glass top of the dresser (found a cigarette butt under the... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for the feedback about your stay! We work diligently to improve from all feedback that we receive and will share this with our housekeeping team to directly provide them specific information that they can focus on. Internally, we've recently evaluated some processes to improve in this area and we are already starting to see the results from our guests... More 

New York City, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 19, 2013

Stayed here for the second time in December for 4 nights, having obtained a fantastic deal on a third party booking website. The rooms are large and clean. Get a room on the River view side - the panoramic view of the Mississippi and the French Quarter is the best view in the city. The heavenly beds are very comfortable.... More 

Was this review helpful? Yes
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to provide us with feedback about your stay! We're delighted that you enjoyed our amazing views and were refreshed after sleeping in our Heavenly beds. We are disappointed that you experienced challenges with our elevators, but we wanted to let you know that we just completed our modernization project on all 3 of our... More 

Richmond, Virginia
Top Contributor
74 reviews 74 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 13, 2013

This hotel, which is near the French Quarter, right on Canal Street, and attached to a fine shopping center, has plenty of untapped potential. The lobby is stunning. The internet service the weekend that we stayed there was a joke. And not a very good one. The elevators were taking turns breaking down, making a trip to the 27th floor... More 

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to post a review about your recent stay with us. I am very glad you enjoyed our location and proximity to The Shops at Canal Place. Please accept my apologies on the internet connectivity as well as the delay with the elevators. We are currently undergoing an elevator modernization project which will be completed... More 

Albany, New York
Contributor
16 reviews 16 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 12, 2013

We just stayed at this hotel last weekend and our response is mostly positive with some drawbacks (but nothing significant enough to prevent you from staying here). Overall this is a clean and well managed property with a beautiful lobby that has a stunning view of the MIssissippi River. The lobby also has these oversized chairs facing the river view... More 

Was this review helpful? Yes 2
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to write such a lengthy review of your recent stay with us. We're glad you enjoyed the stunning view of the river and French Quarter from the comfort of our spacious lobby. Thank you for your compliments on our staff,; your words are much appreciated. Please accept my apologies on the delays caused by... More 

Texas
1 review
2 of 5 stars Reviewed January 11, 2013

I was a victim of theft that occurred inside the Westin Canal on New Years Eve weekend while I was a guest staying at the hotel. I immediately reported it to the hotel front office manager who took my statement and information. She said she would have someone review the security video to determine if the perpetrator was an employee... More 

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Houston, Texas
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 9, 2013

Everything was great except the wait for the elevators. It appeared that one was under repair, but somehow that slowed the other 3 down significantly. We had to wait about 10 minutes for one to come so that we could check out on Sunday morning. What a nightmare!!!

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WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

I am very sorry that the elevators caused you a delay during your recent stay with us. We are currently in the process of updating these elevators and the project will be complete in the coming months. Please allow us the opportunity to welcome you back on your next visit. Sincerely, David Rosenberg General Manager More 

New Orleans, Louisiana
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 7, 2013

On December 22, I rented 2 adjoining rooms. My husband and I along with my daughter and her friend thought it would be fun to spend the night at a hotel (we live right outside New Orleans) and spend the afternoon and evening walking around looking at the hotel Christmas decorations. When we checked in, I realized the housekeeping staff... More 

Was this review helpful? Yes
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to share your experiences from your recent stay with us. We hope you enjoyed admiring the festive decorations found throughout the French Quarter. Please accept my apologies on the service issues you experienced. I understand your frustration and appreciate the feedback. If you would like to discuss your stay any further, please feel free... More 

Michigan
Top Contributor
58 reviews 58 reviews
58 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed January 5, 2013

We stayed at the Westin for 4 nights beginning Christmas Day. The location is excellent . . . across from the casino, above the canal shops and a very easy walk to bars, restaurants, streetcars, etc. The hotel lobby is on the 11th floor and you do have to take a separate elevator to your room, although sometimes slow, it... More 

Was this review helpful? Yes 1
WestinCanalPlace, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for choosing The Westin New Orleans Canal Place as your hotel to spend Christmas. We're glad you enjoyed our convenient location, friendly staff, stunning views and Heavenly Bed and Bath amenities. We apologize for the disturbances you experienced and will do all we can to ensure your next stay with us is as relaxing and rejuvenating as possible.... More 

Hotel Review Summarization

What travelers say

  • French quarter(40)
  • Great location(10)
  • Mississippi river(6)
  • Very nice(6)
  • Bourbon street(4)
  • Room service(4)
  • Rooftop pool(4)
  • Pool area(3)
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