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The Westin New Orleans Canal Place

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100 Rue Iberville, New Orleans, LA 70130-1106
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The Westin New Orleans Canal Place
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The Westin New Orleans Canal Place
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899 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin New Orleans Canal Place
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New Orleans, Louisiana
Top Contributor
158 reviews 158 reviews
31 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed February 9, 2013

This is an adequate Westin property. Great location to be able to take in the French Quarter, Harrah's and the Convention Center/Warehouse District. Attached to an upscale mall that includes Sax, Anthropologie, Brooks Bros, J Crew, etc as well as Morton's Steakhouse. You can pick up a street car pretty much right outside the hotel to go to the Garden... More 

Was this review helpful? Yes 1
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for the nice compliments and also informing us of the areas where you'd like to see us improve! We have installed new guest corridor carpet on one of our floors already and are slowly working through the rest of the hotel. On the positive side, we are completing this work in an unobtrusive manner for our guests which also... More 

Largo, Florida
Top Contributor
131 reviews 131 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 9, 2013

Not sure about some reviews that said rooms were tired....ours was very nice. The mall below the hotel does not have that much in it, but there was a Starbucks. The hotel is right across the street from the Harrah's casino. We did not have to walk more than 4 or 5 blocks for any restaurant we went to, and... More 

Was this review helpful? Yes
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for taking the time out of your day to give us such nice comments! We're excited that you had a great stay. We tell our guests all the time that there is no need to bring their car, but if they do to plan on leaving it with the valet for the weekend. Depending on your interest or the... More 

Mid Florida, Florida
Top Contributor
86 reviews 86 reviews
38 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 9, 2013 via mobile

Very well treated at the hotel here. They do a good job given the hotel is on the upper floors. I was fortunate to get a concierge level (29) suite upgrade which had a stunning view of the river and the French Quarter. Staff is great. It is pretty darn close to Bourbon Street. A mardi gras parade ended just... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

We're glad you had a great visit with us and appreciate you taking the time to share your experience. We look forward to your next visit and hope that you'll have a little more time to experience our property and unique city. We'll see you soon! Be Well, Kenneth Jacques Director of Hotel Operations More 

Stamford CT
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed February 8, 2013

Best thing about the hotel is the location. It's close to the Quarter and great restaurants and far enough away from the crowds and the seediness. The view from the lobby is nice as is the view from the room I had. Other than that, the rooms are tired and need to be renovated. The bathroom is the worst part... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for the feedback on your recent stay with us! We are currently in our first phase of a full property refresh which has begun with our elevators and our recently completed Westin Workout Facility. In the coming months we will be working to modernize many of the other areas that you have mentioned thanks to our guest giving us... More 

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 30, 2013

Bottom Line: Great 4+ star hotel right at the edge of the French Quarter, perched atop a mall and right on Canal Street. Phenomenal lobby area on with a massive window view of the Mississippi and French Quarter. Comfortable spacious suites and terrific service. I stayed at the Westin for a business conference. Driving in from the airport, be aware... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

We are so excited to share your feedback with our team and the specific comments about our concierge staff. They will be delighted to know that they were able to impact your visit in our unique city. Thanks for noticing the improvements we've been making and we can't wait to see you again soon! Be Well, Kenneth Jacques Director of... More 

Calgary
Top Contributor
83 reviews 83 reviews
83 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 30, 2013

The Westin was the right place for us to stay in New Orleans. At checkin, we were upgraded to a riverview room just by asking. And the view was wonderful --the boats on the river, the late afternoon storms brewing from the gulf and a romantic morning, sunlit view of the French Quarter. The hotel is located right beside the... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

We're really appreciate your nice comments and are delighted that you had such a great stay with us! As you mentioned, our elevators are being worked on and we've made some great progress in just recently completing 5 of our 7 elevators in our modernization project. The views are what we are known for, but we really enjoy hearing about... More 

Beloit, Wisconsin
Top Contributor
122 reviews 122 reviews
54 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed January 30, 2013

I recently stayed at the Canal Place New Orleans Westin for 5 days. I will start by saying its location is perfect. It is just outside the French quarter, so everything is within walking distance but its just far enough to be able to get away from the craziness. It is also right on the river, so the views are... More 

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Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

We appreciate your nice comments about our associates and also the details of where you would like to see us improve! We're working on much of what you stated in our ongoing property revitalization one small step at a time, which is paying dividends in the form of positive feedback from our guests in the areas that we've already updated.... More 

texas
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 27, 2013

Was there for 4 days and loved the location to the Warehouse District and the Quarter. Views from lobby and our room were absolutely stunning. This hotel only needs to be renovated...looks worn and dated. 1. Elevator problems are being worked on and we incurred only one incident that was not Westin's fault. Overall, elevators were very were prompt. 2.... More 

Was this review helpful? Yes
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for taking the time to respond! We appreciate the feedback you've provided and I can assure you we are working diligently on every issue you described. As you mentioned, we've been working on our elevators and have actually just completed 5 of our 7 elevators which has already resulted in dramatic improvements over the past few weeks. Just... More 

Dallas, Texas
Top Contributor
85 reviews 85 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 26, 2013 via mobile

I have stayed at lots of Westins in my day and this one just isn't up to their normal standard. Staff is very good but there aren't enough of them. The location and views of the city are great! But the public spaces and rooms are pretty worn. Elevators are being replaced now which is good because they are pretty... More 

Was this review helpful? Yes
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

We welcome all feedback from our guests - good and not so good. Thank you for taking the time to inform us of your experience and I can assure you that we are working extremely hard on everything you have mentioned. Our guest rooms, guest corridors, lobby, and more are all being improved on a daily basis with our hotel... More 

Senior Contributor
22 reviews 22 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 24, 2013

Very close to trolly, french market and casino! Only complaint was that there were two full size beds and not queens. Would think with the prices they get they could spring for two queens but of well, we didnt sleep much anyway.

Was this review helpful? Yes
Kenneth J, Manager at The Westin New Orleans Canal Place, responded to this review

Thanks for taking the time to respond! We are happy to hear that you had a great experience with us and enjoyed our amazing city. Our location and views are the best in New Orleans, as you are truly just a few steps away from whatever your interest may be. The determination for us in going with two double beds... More 

Hotel Review Summarization

What travelers say

  • French quarter(43)
  • Great location(10)
  • Very nice(6)
  • Mississippi river(6)
  • Rooftop pool(4)
  • Bourbon street(4)
  • Room service(4)
  • Pool area(3)
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