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The Westin New Orleans Canal Place

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100 Rue Iberville, New Orleans, LA 70130-1106
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1 room 1 guest
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The Westin New Orleans Canal Place
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1,043 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin New Orleans Canal Place
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Austin, Texas, USA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 24, 2013 via mobile

We stayed here in August and we are Platinum Preferred Guest member. We checked in to the hotel and they have upgraded us to the French Quarter suite which is the 1200 sq feet room with a parlor. We wanted to get going on our day so we just put down our bags and left for the day. When we... More 

Was this review helpful? Yes 1
Helden, The Netherlands
Level Contributor
114 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 23, 2013 via mobile

The Westin seems a bit outdated but they were busy renewing some oarts of the hotel (lobby and bar area). The rooms are nice and spacious with either view on the mississipi river or the town. It's located in the french quarter and in 5 mins you walk to the famous bourbon street. Hotel is attached to a small shopping... More 

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New Orleans, Louisiana
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 23, 2013

This was my 2nd stay at the hotel. We had a great view of the the Mississippi River and Downtown New Orleans. I am originally from New Orleans and love the city and it's food and enjoy the comforts of the Westin. I even purchase one of their mattresses. The staff was very friendly and polite. Beautiful lobby area and... More 

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Natal, RN
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed August 19, 2013

This hotel needs to be updated PERIOD. It is so outdated and there are stains everywhere. I think this is the worst Westin I have stayed in. The housekeeping barely made the beds and we left tips everyday. The view is nice but that is about it. The concierge and check in staff were fine and the bar was nice.... More 

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Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 18, 2013

Great view, roof top pool was nice for the kids. Close to all the fun of town, but far enough to be out the riff-raff for the kids. We stayed in the parking lot across the street, and found it easy to get in and out of quickly. It is very close to the aquarium, and a short walk to... More 

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Austin, TX
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 14, 2013

My husband and I decided to go on a long weekend getaway for our one year anniversary. Neither of us had ever been to New Orleans and always wanted to go. Initially, we were supposed to stay at the Hotel Monteleone (see my review of that hotel.) After that horrific 2 hours of dealing with the staff over there, we... More 

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League City, Texas
1 review
2 of 5 stars Reviewed August 14, 2013

Having stayed at Westin's before and always being very pleased I could not believe the condition and quality of this hotel. I was so ready to get to the Westin because I knew I would be satisfied and would be able to rest comfortably in the elegance I have come to know as The Westin, boy was I wrong! The... More 

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Arcadia, California
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 12, 2013

I attended a political gathering that is held in a different city each year. Although unenthusiastic about going to New Orleans at the beginning of August (expecting steamy weather), I was pleasantly surprised at the reasonable weather. I really did not have to leave the Westin, however, and I was certainly impressed by the hotel and the staff. This is... More 

Was this review helpful? Yes 1
Matthew M, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for the great review and in visiting us at the Westin New Orleans! We're delighted that you had such a great visit with us and enjoyed your conference. Our staff takes pride in delivering friendly and personal service to our guests, so we'll be sure to share your compliments. We actually do offer free WiFi in all of... More 

Hyattsville, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 12, 2013

The location is great and the property is quite nice - but it seemed that they were cutting corners and not meeting the level of service I would expect in a Westin. We spent five nights in the hotel and I had booked two rooms. On at least two of those nights the rooms were not made up. (thats two... More 

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Matthew M, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for visiting us at Westin New Orleans. While we’re happy to hear that you enjoyed our location and overall property, we apologize for the issues you encountered with our Housekeeping Staff. Your comments will assist us in improving our Housekeeping Services for future guests. Thank you for your review. Thank you, Matthew Mickal Sales Manager More 

Houston, Texas
1 review
5 of 5 stars Reviewed August 12, 2013

We did a "Girls Trip" into New orleans for the weekend! The drive from Houston was nice, didnt see a cop on the road!!!! upon arrival I called to ensure my reservations were met! I spoke with Mr. Jermaine Martin. He was nice and well informed of my stay and expectations. Upon arrival on Saturday I was greeted with the... More 

Was this review helpful? Yes
Matthew M, Public Relations Manager at The Westin New Orleans Canal Place, responded to this review

Thank you for choosing the Westin New Orleans for your “Girls Trip” and for taking the time to let us know about your experience! Our staff gets extreme satisfaction from nice comments such as yours which makes it all the more rewarding to do whatever we can to make guests feel at home while visiting our property. We’ll be sure... More 

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