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The Westin New Orleans Canal Place

4.0 of 5 100 Rue Iberville, New Orleans, LA 70130-1106
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#92 of 153 Hotels in New Orleans
942 Reviews 3.5 of 5 stars
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The Westin New Orleans Canal Place
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The Westin New Orleans Canal Place
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942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orpington, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here on business for 4 nights, and held business meetings in the hotel for two of the days. The service was good throughout, from the reception through to the bar; and when I did tell them about a fault it was quickly fixed. However room cleaning was inconsistent, which was disappointing. Overall, the decor is tired and a... More

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San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice staff and location attached to shopping mall is great for bad weather days which is every day in New Orleans. The lobby is on the 11th floor but the elevators were fairly timely. Upgraded to suite based on SPG but the rooms are showing wear and tear. Furniture is old and the bathrooms could use a refresh. Lobby... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for your review and we are glad you had positive comments about the staff. Please know that we would love to welcome you back soon. We're updating furniture in our guestrooms and suites and have been in the process of updating the guestroom bathrooms with updated showers. Being in a great location in a top tier convention market and... More

Boston, Massachusetts
Top Contributor
68 reviews 68 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm partial to Westin hotels. I love the beds, the toiletries and the smell of the lobby. This one in particular is located at the edge of the French Quarter so it's a easy walk to it. The hotel starts at the 11th floor so the views of the river and the city are breathtaking. The rooms are nice and... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for staying with us and we appreciate your feedback. We are constantly working to improve the quality of our guestrooms. Currently, we are in the process of making improvements to our bathrooms among other projects. We hope you'll stay with us again on your next visit to New Orleans! More

Fairfield, California
Top Contributor
54 reviews 54 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

After many years of staying at Westin hotels, we were shocked at the condition of the room. It was really disappointing (see pictures). We stayed one night and moved to the Hilton Riverside after the first night. It has usually been the other way around. The staff was great, the lobby is nice, but the room is below standards. Go... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hello. I'm sorry that we failed to provide the service that you expect from Westin and other Starwood brands. Please know that we are working on improving our preventative maintenance cycle and we have seen significant improvements since increasing the size of our housekeeping staff. If you wouldn't mind, please email either the room number or your last name and... More

Herndon, Virginia
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a conference, and it was a great experience. The hotel staff were really friendly and helpful; the room was clean and the beds comfortable; and best of all, the hotel is ideally situated on the edge of the French Quarter, right near the Casino and conference site, and right near several excellent restaurants. It's also right in... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the positive review and for 5 stars. We're glad that you enjoyed your stay and the amenities The Westin offers. Many of our guests provide positive feedback about the speed of our internet being good, but I think you will be happy to know that we are upgrading the bandwidth to handle the increased demand from our business... More

Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed this past weekend (9/5-9/7) to celebrate our 10th anniversary and we were amazed by everything. From the front desk, concierge, wait staff, and housekeeping, everyone was very friendly and very helpful. The lobby was spectacular. We sat at the window, had drinks order, and were able to watch an afternoon thunderstorm roll through across the... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hello. We were thrilled to read your glowing review of The Westin New Orleans Canal Place! This is the kind of experience and guest satisfaction we strive to create daily. As we continue to elevate our service standards, its letters such as this one that motivate the staff and I'll be sure to share it with them. It's good to... More

Austin, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a typical Westin hotel. The location is very convenient to the French Quarter but not in the middle of it so noise isn't an issue. The room was prettier than a normal Westin. The valet guys couldn't have been nicer or more helpful. They are really great. All of the staff I encountered was very nice and helpful.... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the 5-star review! We are glad you thought the room was nice and that you thought our staff was friendly and helpful. While not all guests love the fact that our main lobby is on the 11th floor, others immediately recognize appreciate the fantastic views of the river and French Quarter upon check-in. I'll be sure to pass... More

WInnipeg, Canada
Top Contributor
133 reviews 133 reviews
65 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights recently, and have to say that although we enjoyed the hotel, it really didn't meet expectations of Westins. The staff, I must say, are terrific; friendly, competent and always ready with a suggestion. The public areas around the reception are delightful, and well presented. It is the rooms, at least our "deluxe" room that... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hello and thanks for staying with us and for your review. We are in the process of making additional updates to the guestrooms including replacing pieces of furniture. We are glad that you enjoyed the public spaces and hopefully the views of the river from your room. Our staff will be good to know that your interactions with them were... More

NJ
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It is a nice hotel with a nice view and a friendly staff. The pool is a 3 flight walk up after getting on the 29th floor and only goes 5 foot deep all around which is great if you want to stand in the pool with a drink in your hand. The noise level is a bit much since... More

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Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Thanks for the comments and posting the elevator tip for other future guests. It's a good one, especially on the weekends when the mall is busy. We are glad you enjoyed your stay and found the hotel to be a quiet getaway in our city. We hope you'll make another trip down from NJ soon and when you do, we... More

Oklahoma City, Oklahoma
1 review
4 of 5 stars Reviewed 3 weeks ago

We got a great deal on Expedia on a room at the Westin New Orleans Canal Place. Checking in was easy and front desk was very accommodating and they added free breakfast to our stay since they were out of the deluxe rooms with a view. Room was nice and clean and the breakfast was awesome! Location is perfect!

Was this review helpful? Yes
Brian A, Director of Sales at The Westin New Orleans Canal Place, responded to this review

Hi. Thanks for staying at The Westin New Orleans Canal Place! We are glad to hear that you enjoyed your visit and that you though breakfast was good. It seems like our staff gave you a great opportunity to enjoy our fantastic river views while having breakfast. Many of our guests tell us that they enjoy watching the river barges... More

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Hotel Summarization (Beta)

What travelers say

  • French quarter(56)
  • Great location(13)
  • Very nice(12)
  • Mississippi river(9)
  • Rooftop pool(5)
  • Bourbon street(5)
  • Friendly and helpful(5)
  • Room service(4)
  • Pool area(3)

Additional Information about The Westin New Orleans Canal Place

Address: 100 Rue Iberville, New Orleans, LA 70130-1106
Phone Number:
Location: United States > Louisiana > New Orleans > French Quarter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin New Orleans Canal Place 4*
Number of rooms: 438
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Also Known As:
Westin New Orleans Canal Place Hotel New Orleans
New Orleans Westin
Westin Canal Place
Westin Hotel New Orleans

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