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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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1,185 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton New Orleans Hotel
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New York City, New York
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived very early in the morning and much to our surprise, we was given exactly the kind rooms we wanted when we arrived. We had a lockout and one next door. We looked out over Canal Street and could see Harrahs and the mighty Mississippi river that was a few blocks away. Rooms were kept very clean. Location was... More 

Was this review helpful? Yes
Akron, Ohio
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Before I begin, allow me to state that management (thank you A.D.J.) made EVERY attempt to correct the disappointing mis-adventures that needlessly occured. My girl and I were scheduled to check-in the 18th of July, but after several flight cancellations and re-routings ( nightmare airline), I had my girl call to inform the hotel that we probably wouldn't arrive until... More 

Was this review helpful? Yes 1
HEDGESVILLE
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I will never come back to this hotel ever again. I was here for a conference for work and it was one of the worst experiences (the hotel not the conference) ever in a hotel. The housekeepers came at very random times and did not clean the room at all, they just made the bed (which was already made) and... More 

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Delray Beach, Florida
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Bell Staff could take over! Their greetings and knowledge of the area knocked me over. Because I visited during a concierge convention I depended on them quite a bit my first couple of days. The desk was busy many times and a new person was being trained. The rooms were attractive but the safe was near the ceiling Also... More 

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Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago

I was unimpressed with this hotel on several levels. To begin with, they oversold their property. I had made a group booking for 10 rooms with guaranteed room types and on the day of arrival, as my guests began arriving, guests were told their families of 4 were going to have to stay in king rooms with a single pull... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My husband and I were on an anniversary trip. Never been to New Orleans before. Our flight got in at 12:40 we were to the hotel by 1;30. Stood inline to check in for 40min.. There were many check in podiums and two representatives.. Got to the room finally. Pulled back the sheets to take a long awaited nap, make... More 

Was this review helpful? Yes 1
Wood Ridge, New Jersey
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place, we had a few rooms and each room was just as good as the other. We we're doing a trade show and at the end of the day you want to be able to relax. This was the place. Restaurant was good bar was good and your not to far from the main strip for night life.

Was this review helpful? Yes 2
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for posting a review. We are happy that our meeting facilities made your work day easier and that Roux Bistro and Pelican Bar offered needed respite from your tradeshow duties. Please visit us again...maybe next time just for fun! More 

Freeport, Grand Bahama Island
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent Christmas 2014 at this Hotel, on the thirty something floor on the east side of the hotel which have a spectacular view, looking down on Canal Street. Oh the elevator was so cool you have to experience it. The staff was friendly and courteous, the hotel was pretty clean, the Lobby is beautiful with a bar/lounge right in... More 

Was this review helpful? Yes 1
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for this perfect rating! We are happy to have shared the holidays with you and that our breathtaking views and state-of-the-art elevator system added to your enjoyment. It sounds like you got to spend some time in our lobby, which is beautifully decorated for the holidays with our own Cajun Chris Cringle and his alligator driven piroque as... More 

Chicago, Illinois
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I just returned home from a 4-night stay at the Sheraton New Orleans on Canal Street. The location could not be better, as many of these reviews state. I was allowed to check in at 1:00 p.m., which is 2 hours earlier than expected. Unfortunately, the only room option at that time was next to the elevator. While this worried... More 

Was this review helpful? Yes 1
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

We appreciate you posting a review of your recent stay. Our great location and ultra modern elevator system are 2 amenities our guests enjoy very much however we are sorry that your stay was marred by a lack of easily available information. Unfortunately we were in the process of updating our in-room compendiums so some of the rooms were without... More 

Dallas, Texas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I chose to stay here as our host hotel during essence festival. The hotel was crowded but I was impressed. This hotel destroys the previous impression I had of the Sheraton. The bedding and rooms were excellent. The location was awesome. Its right on canal street . The hotel has 49 floors and the elevator system was... More 

Was this review helpful? Yes 1
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thanks for your wonderful review! We are happy to hear that we made your time over Essence Festival more enjoyable buy our recently updated guestrooms with their comfortable Sheraton Sweet Sleeper beds, our great location, state-of-the-art elevator system and diligent Loss Prevention team - so much so that it has changed your opinion of Sheraton! We do hope we get... More 

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