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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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822 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights at this hotel during our bus tour. It was an excellent stay and we highly recommend it. Location: Excellent. Very central and one street across from the French quarter. Easy walking to everywhere. Room: Excellent. Room was quiet, clean and comfortable. Definitely met Sheraton's standard. Front desk staff: a bit arrogant. Lack of greetings and smiles.... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Jag1988, We truly value your feedback and thank you for taking the time to share your stay experience with us. Please allow me to apologize for your check-out experience. I will forward this information on and we will use this as a coaching opportunity with our team. We appreciate you as our guest and hope to welcome you back... More 

Saint Paul, Minnesota
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here last Christmas. It was a wonderful experience. Great location -- safe compared to other hotel locations, short walk to the French Quarter. Beautiful lobby, clean rooms with nice views. The roof top pool could have been a little warmer for December, but it's so often hot in New Orleans, I get it. Really enjoyed this Sheraton.

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Jen W, Thank you for sharing your Holiday season with us at the beginning of this year. We're so happy you enjoyed your stay and look forward to welcoming you the next time you're in the Big Easy! It's not too late to book for New Year's! Happy Holidays! More 

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It is 2am and we can't sleep because we have been placed in a room right next to the elevator shaft. There is a constant buzzing with regular intermittent loud whining and whooshing of the elevator going up and down. It is like a form of sleep torture. I have rang guest services and they have said they will move... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear DalkP, We truly apologize for the noise and welcome the opportunity to speak with you directly. Our hotel management team can be reached at 504-504-595-5578. We look forward to connecting with you soon. More 

Bologna, Emilia-Romagna, Italy
Senior Contributor
27 reviews 27 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Came to NOLA for a Tremaine Dance Convention. Joe Tremaine is 5 Star, the best in this industry, and he always uses Sheraton for his conventions around the USA. Great location, clean rooms, comfortable beds, excellent convention space, club lounge was well stocked and professionally managed, from the bellmen to the parking attendants the services were top. Easy walking to... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Mark S, We enjoy hosting the Tremaine Dance Convention every year! The group is always a pleasure and we're so happy to hear you were pleased with our stay and your Sheraton Club experience. We'll see you next year and hopefully anytime you need a place to rest in the Big Easy! Happy Holidays! More 

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is a short walk from the French Quarter.. Very clean rooms and comfortable beds. The vanity is not very large , actually so small that my husband and I could not place both of our toiletries there. We only had one night so it was not a problem. This hotel is very quiet at night. Not noisy like... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Carla H, Thank you for sharing your December stay experience with us. We value your feedback and hope you will join us again the next time you and your husband are in New Orleans. Happy Holidays! More 

Arlington, Virginia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton New Orleans on October 2014 for a work conference. The conference was also in the hotel, which had great meeting facilities. Room was very nice: updated and comfortable. I ordered room service twice and the food was just ok, very expensive. Neither of which were shocking. Good service, friendly staff. I had a great view of... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Christine D, We appreciate you taking the time to share your October experience with us. We're so happy our service met your expectations and we hope to welcome you back with us the next time you're in the Big Easy, be it business or leisure! Happy Holidays! More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Waited an hour for our luggage. Had to finally call front desk to have it delivered to room. Housekeeping stopped by with "products" that were missing from room. Room service menu not in room. Had to call for that. Every call to room service (ie pickup) was routed through front desk even though there was a separate phone button for... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi SeetheUSA12, We appreciate you as our guest and value your feedback. Thank you for taking the time to share. We truly apologize for your experience and welcome the opportunity to speak with you directly. Our management team will be happy to connect with you and can be reached at 504-595-5578. We look forward to speaking with you soon. More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I experienced the best customer service ever! Anything that I asked for was at my door within 15 minutes and even got a follow up telephone call to make sure that my needs were met! Bed was very comfortable.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Smiley0129, We value your feedback and thank you so much for taking the time to leave such a positive review. Thank you for taking advantage of our Make a Green Choice program while here and we look forward to connecting with you the next time you're in Nola! Happy Holidays! More 

Los Angeles, California
Top Contributor
55 reviews 55 reviews
51 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a last minute booking that I got on PLine for bidding 100 bucks! The hotel is in a great location, staff is very friendly and professional, rooms are a bit tiny - but very clean, comfortable, and well appointed. The a/c worked well, shower pressure was great, bathroom was large, and the BEDS were to die for! Like... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi VPNor, We are so happy to hear that you had a flawless stay while here with us this month! We hope to welcome you back with us the next time you're in the City. We'll have our Sheraton Sweet Sleeper ready and waiting. Happy Holidays! More 

Halifax, Canada
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The Positive facts: -> Hotel is newly renovated and clean. -> Staff are pleasant. -> Beds and Housekeeping are pretty good. Property is modern and located near the french quarter. Location wise nothing to complain about. Lots of great restaurants in the vicinity and great views from the rooms. The Negative facts: -> Hotel is incapable of resolving billing issues.... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Adam D, I apologize for your experience with billing here at the property and welcome the opportunity to speak with you directly so that we can correct your stay. I can be reached directly at 504-595-6270. I look forward to connecting with you soon. More 

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#18 Luxury Hotel in New Orleans
#38 Business Hotel in New Orleans
#48 Romantic Hotel in New Orleans
#62 Family Hotel in New Orleans

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