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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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1,015 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton New Orleans Hotel
See the most recent reviews
Vancouver, Washington
Top Contributor
60 reviews 60 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived late to the most friendly welcome ever and this was just the beginning of an awesome experience with Sheraton New Orleans. We had a fabulous view of the downtown area from our room, we slept like royalty, woke to zip down the fastest elevators ever to their on sight Starbucks for fresh coffee, met with the concierge to... More 

Was this review helpful? Yes 2
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi sailingJerry, We value you as our guest and thank you so much for taking the time to share your 5-star experience at our hotel. We are so pleased that every touch point of your stay reflected true hospitality and special attention. That's what we're all about here at the Sheraton New Orleans Hotel and we hope we can welcome... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I only stayed here 1 night but the hotel was very accommodating and allowed us to check in early. That was a huge plus. The rooms were perfect. Beautiful floor to ceiling windows and nice beds. The only negative I could see with this hotel would be the very small pool and pool deck area. This is... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Brett L, Thanks for taking time to share honest feedback from your Sheraton New Orleans Hotel experience. We're so happy that our Front Office team was able to accommodate your early check-in request. So glad you were able to enjoy our breathtaking views of the Mississippi River and the New Orleans cityscape. Again, thank you for your review and... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The only negative with this hotel is there is a charge for use of the internet. They offer free use in the lobby on their computer, but internet access on a personal computer must be paid for. I am accustomed to having free internet service.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Ava E, We value your feedback and understand your concern for internet processing. Starwood is offering a new feature where SPG members who book their rooms through a Starwood channel can opt for complimentary guest room internet. I hope this helps you on your next journey through Starwood and special thank you for joining us in our sustainability efforts... More 

Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 1 week ago

Location location location!!! Clean rooms ,very comfy bed and nice TV.Great views of the city! Take the upgrade for $50 and you get free breakfast and free snacks at night> We got there late on a Saturday and were not sure on the upgrade so she offered it to us at $25 per nite it was worth that just for... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi spike1964, Thank you for taking the time to share your 5-star review! We're so happy you were able to upgrade to the upside and experience our Sheraton Club Lounge. We're glad you enjoyed the location of our hotel and we hope to welcome you back with us the next time you're in he Big Easy! More 

Meridian, Mississippi
Top Contributor
85 reviews 85 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Parking is veery expensive. They do not offer free wifi. Water pressure was very week. Breakfast took forever!! Our room was not cleaned all day, housekeeping handed me cups, coffee and cream while wearing her blue gloves she was wearing to clean.... Ewwww. The location is great, the views were amazing.

Was this review helpful? Yes
Cranston, RI
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great hotel! Close to everything. You can walk to almost all the attractions but, Taxis are always available right outside the lobby. Very clean and spacious room. Slow check in due to a big convention. The lobby bar/restaurant was always busy and alive. I highly recommend this property for a nice stay in New Orleans.

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Yeimy23, We're so happy that you enjoyed our convenient location to the sights and sounds of NOLA. Thank you for your patience during check-in. We're so happy you had a five-star experience and we hope to welcome you back the next time you're in the Big Easy! More 

Brooklyn, Iowa
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location very close to everything. Very clean property. Very friendly staff. I was there for a business conference and set up very well for the conference. They have a roof top pool but didn't use. I would stay again.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Country_gal1956, Thank you for taking time to share your 5-star experience with the Sheraton New Orleans! We value you as our guest and appreciate your support in our sustainability efforts by opting into our Make a Green Choice Program. We hope to welcome you back with us soon! More 

Mansfield, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent 4 nights and was very happy with the rooms and the service. If you want to "Go Green" you can opt out of daily room cleaning and get extra SPG points or $5.00 at the lobby Starbucks. I tried this option and was very pleased. The rooms that I saw all had great views of either the city... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Kevin H, We value you as our guest and thank you for taking time to share your Sheraton New Orleans experience. We're so happy you enjoyed our room views and the service. Thank you for opting into our Make a Green Choice Program. As a new feature, we offer all of our SPG guests complimentary internet if they book... More 

Plymouth, MN
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This being my wife's first visit to NOLA, we wanted a hotel along Canal St, adjacent to the French Quarter yet within walking distance to other attractions -- outlet mall, casino, tours, etc. We were not disappointed. The standard room was clean, in excellent condition and quiet. Staff was very friendly and always accommodating -- even the food and beverage... More 

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi AndyofPlymouth_MN, We value you as our guest and thank you for taking time to share such positive weekend! We're so happy to hear your wife enjoyed her first visit to the Big Easy and even more pleased that you had such a pleasurable stay with us. We look forward to welcoming you back the next time you're in the... More 

Muskegon, Michigan
Top Contributor
82 reviews 82 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Our group had a great and comfortable stay. From the large gift shop, the great restaurant food, and the super comfortable beds, our stay couldn't be any better! Staff were friendly and very helpful. Our group was staying due to a conference. The conference location was great, meeting rooms were nice and food was the best conference food I've ever... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Lisa D, We are so happy to provide you with with the ability to workout on the go in our Sheraton Fitness Center. We're also glad you could rest easy in our Sheraton Sweet Sleeper and our rooftop pool. We truly value your feedback and thank you for taking the time to share your experience. We hope to welcome... More 

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