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All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
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72%
Ranked #74 of 153 hotels in New Orleans
A recent review
3 of 5 stars reviewed yesterday
Welshride New orleans
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596 people have reviewed this hotel

Traveler rating
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    100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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English first
New orleans
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

I have no idea how the Sheraton ended up as 4 star but it is a 3 star at best. We checked in and were completely surprised that for 2 adults and 2 children a room with 2 full sized beds was considered okay. Now I'm not sure about the average clientele booking rooms here but the last time I... More

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Melbourne, Australia
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I absolutely loved the location of this place. It's not far from Bourbon St or Magazine St or the water front of the French Quarter. Everything is in walking distance. The staff were very helpful and the restaurant and bar area is great. The meals were very tasty too. I stayed on the 43rd floor and had the best views... More

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Lucerne, Switzerland
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The Sheraton is very well located in New Orleans, a lot of things can be reached in walking distance even the conference center, ok that's a little longer walk, but possible. The room is quite clean no atmosphere, the beds are ok, but not great, still too many pillows. Wow, and you need to still not pay for your Wifi,... More

Was this review helpful? Yes 1
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The staff was great starting with the front desk, housekeeping, and valet service. They all deserved good tips. I felt everyone wanted to keep us comfortable and happy. I had a convention rate so the value was great. Good location for Harrah's casino (short walk) and other attractions. Canal street seemed very safe during busy hours so no concern there.... More

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Orlando
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

After reading these reviews, I am a little nervous staying here this next week for a convention. I DID send an upgrade request for my two rooms to "club level "! I will post a review after August 7th!

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Louisville, Kentucky
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is in such a fantastic location. We were at this location for a convention 07/21 to O7/25. Other convention attendees were at this hotel. The staff seemed to manage all the guests with courtesy and caring. Again, all the staff were friendly and helpful. When we booked the room, the clerk signed is up for the Starwood Rewards... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi MLS4000, Thank you for taking the time to share your Sheraton New Orleans Hotel experience with us. We're so pleased to hear how helpful and courteous our team was during your stay and we thank you for taking advantage of our Make a Green Choice program. It's always a pleasure to add value to our guests' stay and we... More

Austin, Texas
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is my go to chain hotel when I visit NOLA. I am a Starwood Platinum member so I try to stay at Starwood properties. The service here is good to very good. I say this because it is quite a large hotel and stuff happens in big hotels. With this being said even when stuff happens this hotel steps... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Nychellzkitchen, First please allow me to thank you for being a Platinum Preferred guest! Thank you so much for taking the time to provide feedback about your stay with us and we appreciate your kind words. We truly value our club lounge staff and the work that they put in to provide you with a premium experience. We hope... More

Boston
Contributor
19 reviews 19 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is fine, but you can't earn more than three stars if you're still charging your guests $15/day for Internet access. I think it's a better long-term policy to keep your guests happy instead of gouging them. Charging for Wi-Fi at this point is like charging for shampoo -- it should be a basic that's included with the room.

Was this review helpful? Yes 2
Farmingdale, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is ideally located within a mile radius of the best sites to see in New Orleans. The aquarium, Royal & Bourbon Street, French Quarters, Cafe Du Monde, Mother's Restaurant, the cruise port and more were within a few minutes walking distance. We had a club room on the top floor (49th floor) & the views were spectacular (pics... More

Was this review helpful? Yes 2
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi TravelJunkieChick, Wow! Thank you so much for taking the time to post such a positive review. We always appreciate when a guest enjoys their stay with us. The views from the 49th floor are simply amazing! I'm happy to see that those views combined with the Sheraton Sweet Sleeper and our Sheraton Club level provided you with the ultimate... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We went on vacation and decided to stay at the Sheraton. It was in a great location where you can walk to the French Quarters, Bourbon Street, explore the museums, and go shopping. However, when we checked into our room it was not ready and so they gave us credit at the bar to have a drink-yay! Once we got... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Blanca M, Thank you so much for taking the time to review your stay with us. It's always important to know details such as these so we know how to better prepare for the future. We sincerely apologize for the peep hole coming out upon your arrival. You've detailed a few more incidents that we'd like to follow up... More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in New Orleans #46 Business Hotel in New Orleans #48 Romantic Hotel in New Orleans #51 Family Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Number of rooms
1110

Questions & Answers

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