We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
#69 of 153 Hotels in New Orleans
690 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton New Orleans Hotel
Professional photos View all
Browse nearby
Sheraton New Orleans Hotel
Write a Review

690 reviews from our community

Traveler rating
    243
    264
    113
    40
    30
See reviews for
86
186
18
208
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is very nice. The lobby area was very well appointed and the bar and restaurant was nice. The gym area was very nice and pretty big for a hotel. The check in process was very slow. The lady was just very thourough and explained the ins and outs of the hotels, and that was actually pretty nice. HOWEVER,... More

Was this review helpful? Yes
Celebration
Top Contributor
78 reviews 78 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is in a great location for business purposes. We did not have a car but did not need one. We ended up walking everywhere - to the quarter, Frenchman street, taking the street cars to the garden district/Loyola/Tulane/Audubon, etc. Pros: Audrey in housekeeping was simply amazing, I really wanted to bring her home as my best friend. The... More

Was this review helpful? Yes
Dunwoody, Georgia, USA
Top Contributor
71 reviews 71 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel is very convenient to the French Quarter. My wife and I took a taxi from the airport to the hotel, which is much cheaper than parking a car there. Avoid renting and parking there. You can walk around easily. Check in was fairly quick even though there were a lot of people there. The elevators are unique in... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

First I want to say "Thank You" to Pam who handled cleaning services on my floor (I think I was on the 41st or 43rd fl-this is why you do reviews right after the trip). She was the best!!!! The Sheraton has been renovated and my room was wonderful-floor to ceiling window gave spectacular views of N.O. Their elevator system... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi BrooklynLady23, Thank you for taking the time to leave such a positive review of your stay with us over Essence! We truly value Ms. Pam and the rest of our housekeeping team. Truly the forces who keep our hotel in motion. We look forward to welcoming you again for Essence 2015! More

Killarney, Manitoba
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Super fantastic stay for a week in New Orleans! Staff went above and beyond to be sure everything was fantastic! Since my yoga conference began at 7 am, my high protein with fresh berries and yogurt breakfast in a TOGO filled the gap! For those on floors 42 and up, they provide hot breakfast and supper buffets, as well as... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi HealthNaturally, Thank you for taking the time to share your Sheraton New Orleans experience! We are overjoyed that you you had such an amazing stay here with us. Mika, Robert, and Blaine are truly the reasons why our Sheraton Club experience is so enjoyable. Glad you were able to explore some local attractions and we look forward to welcoming... More

Melbourne, VIC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Pros: - Really nice & spacious bedroom - Conveniently located to the French Quarter and it is in the safe part of Canal Street. Cons: - When we checked in, they assigned us the wrong room number. After receiving the key, we tried to get into the room and to our horror there was still a guest in it. -... More

Was this review helpful? Yes
Santa Teresa, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel and great location just a block from Bourbon Street, Mississippi river, casino, etc!! Great staff at check in as well as the tour desk. Rooms were well appointed and nice looking!! Would stay here again!

Was this review helpful? Yes
Houston, Texas
Top Contributor
59 reviews 59 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Location is ideal for business or sight seeing. Staff is friendly. my room wa son 29th floor and quiet. Several eateries within walking distance. Valet parking was expensive but all hotels in that area charge the same rate.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi aiwaw, Thank you for taking the time to share your Sheraton New Orleans Hotel experience with us! We truly value your stay and hope to welcome you back the next time you're in the Big Easy! More

Thibodaux, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Our recent stay at the Sheraton Hotel&Resorts in New Orleans was excellent. The staff is very friendly and engaging to your needs. The location is wonderful, you can walk from the hotel to several great sights to see such as the River walk , Aquarium of the Americas, Harris casino and the Mercedes Benz Superdome is right around the corner.... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 384 Matt, Thank you so much for taking the time to share your Sheraton New Orleans Hotel experience with us. We truly value your feedback and are so happy to hear that your stay was "excellent"! We take pride in our location and are so happy you were able to visit our local attractions. We welcome you back with... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

For the most part this was a rather enjoyable experience. If you're an SPG member, not a bad place to park for a night. During my stay, I was given a complementary upgrade to a suite. In the past, when I've stayed, although not upgraded, certainly well received by the platinum member guest services. Unlike most hotels that I stay... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Curtis B, Thank you for taking the time to share your Sheraton New Orleans experience with us. We value your SPG membership and invite you back whether for business or leisure. We hope to see you soon! More

Owners: What's your side of the story?
If you own or manage Sheraton New Orleans Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Tingo, Hotels.com, Travelocity, getaroom.com, Reservation Counter, Priceline, Odigeo and Venere so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

416 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (153)
Viewed
Bathroom (5)
Viewed
Room/suite (24)
Viewed
View from room (31)
Viewed
Hotel & grounds (12)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
4:22
Videos (1)
Viewed
Other (77)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (250)
Viewed
Amenities (43)
Viewed
Deluxe Room (26)
Viewed
Governors' Suite (23)
Viewed
Pool (10)
Viewed
Restaurants and Bars (16)
Viewed
Sheraton Club Double Queen Room (55)
Viewed
Sheraton Club Room (32)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in New Orleans with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in #44 Business Hotel in #45 Romantic Hotel in #47 Family Hotel in
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Number of rooms
1110

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton New Orleans Hotel and other travelers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer