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All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
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Ranked #73 of 153 hotels in New Orleans
A recent review
5 of 5 stars reviewed yesterday
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645 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
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English first
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Came here for a friends wedding and the whole party stayed at this hotel. They gave a group discount, I think it was $110 a night. Room was perfect. Huge windows (floor to ceiling) with a great view of the Mighty Mississipp. They gave us $5 a day as long as we didn't have our room cleaned. Get a free... More

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Evergreen, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

I was nearby in Mississippi for work and extended the time with a weekend in NO. My better half flew in and we had a great weekend in the City. Nikki H. in the Hotel's Guest Services was super excellent in helping plan our weekend. A big thank you to Nikki, she went well beyond my expectations. We were very... More

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Norwich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Perfectly placed for sights this was a great place to come back to for a breather! Good central sports bar with good food, the Starbucks was good if you missed mornings when people were turning up for training courses etc. This hotel would be 1st choice if going back to the BE.

Was this review helpful? Yes 1
Phenix City
Top Contributor
70 reviews 70 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

In town for a week long conference so I had some time to get to know the place. Location is great being across the street from the french quarter will sell the rooms alone and the gym was large and useful. Interesting note regarding the treadmills in that they face a bank of windows that is at ground level with... More

Was this review helpful? Yes 2
New Orleans, Louisiana
1 review
1 of 5 stars Reviewed 3 days ago NEW

We had a wedding in NOLA and used this hotel for guests and bridal party members. The reservationist messed things up so badly that we ended up having to pay much more than we were supposed to and, to top it all off, one of the rooms had about 5" of sewage backed up in the bathtub. The staff was... More

Was this review helpful? Yes 1
Montgomery, Alabama, United States
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This hotel supposedly just spent a lot of money on renovations, and while nice enough. Apparently they ran out of money before they got to soundproofing the rooms. You can hear people walk down the hall. Not talking, just walking down the halls. And apparently they also saved a lot of money recycling old bank vault doors on the rooms.... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Ed P, Thank you for taking the time to share your Sheraton New Orleans experience with us. We aplogize for the noise level during your stay and we welcome the opportunity to speak with you personally. Hotel management can be reached at 504-595-5578. We look forward to hearing from you soon. More

Akron, Ohio
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Here for a conference, so you never know what kind of hotel it is going to be going in, but this place was awesome!! I have been to the JW Marriott in Indianapolis and that was my favorite hotel until I stayed here as it has everything and very clean and right near everything. You are two blocks from the... More

Was this review helpful? Yes 1
Houston, Texas
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

I got a good deal on hotels.com I should have booked a deal from Groupon. Everything was an additional fee, and no free wifi. The rooms were good and clean. The staff was friendly and they had security at night

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Deeporter, Thank you for taking the time to review your stay with us. Though we do charge a fee for guest room wi-fi, we also offer complimentary wi-fi in our lobby. We're so happy you enjoyed your stay overall and hope to welcome you again in the near future. More

New York City, New York
Top Contributor
54 reviews 54 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Out of all the Sheraton Hotels that I stayed so far (3x in Boston, Rhode Island), New Orleans is the best. Since I am a SPG member, I used my points for the food amenities serving breakfast and other light foods. Since it was packed on one morning and no place to sit, they gave us a ticket to the... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Takchi, Thank you so much for taking the time to share your Sheraton New Orleans Hotel experience. Thank you for being a loyal SPG member and for an amazing review. From the Big Apple to the Big Easy, we hope to always be your home away from home! See you next time! More

New Westminster, Canada
1 review
1 of 5 stars Reviewed 1 week ago NEW

I stayed there from July 31 to Aug 8. Not only they gave the receipt under wrong name, few days later and after check out , I found out they have charged me twice . They charged me the day before the check out without telling me and the day I checked out! I called them many times . Even... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Amir K, We truly apologize about the confusion in billing on our part. We want to get this taken care of for you immediately. Could you please call hotel management directly at 504-595-6239? We look forward to connecting with you very soon. More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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Room/suite (24)
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Hotel & grounds (12)
Dining (2)
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Amenities (43)
Deluxe Room (26)
Governors' Suite (23)
Pool (10)
Restaurants and Bars (16)
Sheraton Club Double Queen Room (55)
Sheraton Club Room (32)
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Dining (1)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#19 Luxury Hotel in New Orleans #47 Family Hotel in New Orleans #47 Business Hotel in New Orleans #50 Romantic Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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