We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Sheraton New Orleans Hotel
Professional photos View all
Browse nearby
Sheraton New Orleans Hotel
Write a Review

923 reviews from our community

Traveler rating
    315
    352
    157
    57
    42
See reviews for
113
253
22
300
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (923)
  • Mar-May only
    (149)
  • Jun-Aug only
    (274)
  • Sep-Nov only
    (243)
  • Dec-Feb only
    (257)
All months
Pittsburgh, Pennsylvania
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

I booked a corporate event at the Sheraton New Orleans and could not have been happier. The event was a huge success. The meeting rooms were very spacious, the food was excellent, and the staff was incredible. I have never encountered such friendly staff that were so eager to help. From catering to AV, everyone worked extremely hard and were... More 

Was this review helpful? Yes
Dallas, Texas
Top Contributor
70 reviews 70 reviews
51 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

Like other reviewers that had an odd-numbered room, there was some noise from the street below. I was on the 31st floor. Bed was very comfortable. Everything clean and in working order. Front desk staff friendly and helpful. Location is very good downtown. I would look forward to staying here again.

Was this review helpful? Yes
WI
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel was VERY mediocre. Let me start with my gripes then I'll quickly run through the positives. The negatives: First off , the lobby/restaurant area is kind of a mess. It's very poorly designed and the feng shui is awful. It's basically all one huge open area with seating haphazardly strewn about. It offers no class and it can... More 

Was this review helpful? Yes
Liverpool, United Kingdom
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed yesterday NEW

We're not long back from a 6 day break at this hotel. It was great and I can definitely recommend it. We were there for the last three days of carnival culminating in Mardi Gras so on arrival we were given wrist bands to ensure we could use the toilet facilities etc during the parades. This was a god send... More 

Was this review helpful? Yes
San Jose, California
Top Contributor
72 reviews 72 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was attending a conference which was located in this hotel. Arriving at 11:30 at night, it was not until I had my third room that things seemed ok. First room, very nice, but located next to the elevators and the shower was dripping, requested a change of room; second room, was occupied (awkward!!), Thank goodness that the door chain... More 

Was this review helpful? Yes
manila
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel has a good location, but it is a zoo at Mardi Gras. Corruption runs rampant with the hotel staff during Mardi Gras. Maid service was unorganized and rooms were not cleaned properly. (Every day a different cleaning item was left in my room from the maid cart). The rooms are pretty small/cramped. The gym is adequate, pool is... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Ttchabbs, We value you as our guest and thank you for your feedback. Due to the nature of your review, we welcome the opportunity to speak with you directly and hope that you will call our Director of Front Office at 504-595-6232. We look forward to connecting with you soon. More 

Mandeville, Louisiana
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here during Mardi Gras 2015. The room was large and very clean. Service was really good. Location just a few blocks from the French Quarter, Harrahs Casino and the driver front. The only reason I didn't give it 5 stars was the price. A little overpriced.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Baldmandave, Thanks for your review! We're so happy you enjoyed #SheratonMardiGras and we hope to welcome back with us in 2015! More 

Columbia, South Carolina
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great place to stay. My husband and I were here for a conference for him, The hotel was very nice, the customer service was very friendly, great location, right on the edge of the French Quarter, couple of blocks to the aquarium, shopping and Tulane hospital. We were up on the 44th floor and could see Lake... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi C M, Thanks for visiting from South Carolina and thank you for sharing your feedback! We're so happy you enjoyed the location of our hotel and were able to make use of Sheraton Fitness. The views from Sheraton Club are truly breathtaking and we're glad you were able to experience such sights. We hope to welcome you back with... More 

Baton Rouge, Louisiana
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We selected this hotel for its price and proximity to the French Quarter. Its close, but not too close. The room was decently sized for the price and clean. The quirks were that the tub didn't drain properly, which they gave us an extra credit for at the front desk on checkout, and that the water pressure in the sink... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Jesss5k, Thanks for taking the time to share your feedback with us. Guest reviews are always welcome and I'd like to take a moment to address a few of your very valid concerns. We apologize for the water pressure/draining in your room and are happy our front desk team was able to compensate you for your troubles. We will... More 

Annapolis, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is wonderfully located across Canal Street from the French Quarter, so you get all the benefits of being close to the French Quarter without having to live right in it. I was also grateful to be upgraded to a spacious suite (room 3830), which helps tremendously when you are staying in a town for a length of time.... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi, We value you as our business traveler and are so happy you took the time to share your wonderful, 5-star experience at our hotel. We hope to welcome you back with us very soon whether business or leisure. See you soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Amex, Starwood, TripOnline SA, Odigeo and Tingo so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#20 Luxury Hotel in New Orleans
#42 Business Hotel in New Orleans
#60 Romantic Hotel in New Orleans
#65 Family Hotel in New Orleans

527 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (258)
Viewed
View from room (53)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (31)
Viewed
Room/suite (53)
Viewed
Business center/function rooms (6)
Viewed
Dining (4)
Viewed
Bathroom (15)
Viewed
Family/play areas (2)
Viewed
4:22
Videos (1)
Viewed
Other (91)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (250)
Viewed
Amenities (43)
Viewed
Deluxe Room (26)
Viewed
Governors' Suite (23)
Viewed
Pool (10)
Viewed
Restaurants and Bars (16)
Viewed
Sheraton Club Double Queen Room (55)
Viewed
Sheraton Club Room (32)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Dining (1)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay