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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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#69 of 153 Hotels in New Orleans
694 Reviews 4 of 5 stars
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Sheraton New Orleans Hotel
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694 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

The service from the employees at this hotel is horrible. In particular the housekeeping manager & bellman. We checked into the hotel on Thursday afternoon. When we got to our room we found blood on the bed skirt... I called the front desk right away. They said that they would send someone to change it immediately. We went out to... More

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Newcastle Upon Tyne
Top Contributor
124 reviews 124 reviews
41 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here for two nights as part of a tour group . Check was promptly handled. We had a room on the fifteenth floor. In common with other US hotel rooms of this type and class it was large and equipped with two small double beds. Power points were plentiful but not easy to find. The beds were comfortable.... More

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Fair Oaks, California
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Close enough to everything but not too close. Higher floors offer great views of the Mississippi River. Ample exercise room. Pool is a little small particularly for swimming laps. We went after Mardi Gras and before college graduations. Good weather, smaller than average crowds

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Chicago
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is very nice. The lobby area was very well appointed and the bar and restaurant was nice. The gym area was very nice and pretty big for a hotel. The check in process was very slow. The lady was just very thourough and explained the ins and outs of the hotels, and that was actually pretty nice. HOWEVER,... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi M D, Thank you so much for taking the time to share your Sheraton New Orleans Hotel experience. We're overjoyed that you liked our hotel overall and loved our Sheraton Sweet Sleeper and Sheraton Fitness! Please allow me to apologize for the lack of communication and follow up on our part regarding our Make A Green Choice Program. We... More

Celebration
Top Contributor
78 reviews 78 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location for business purposes. We did not have a car but did not need one. We ended up walking everywhere - to the quarter, Frenchman street, taking the street cars to the garden district/Loyola/Tulane/Audubon, etc. Pros: Audrey in housekeeping was simply amazing, I really wanted to bring her home as my best friend. The... More

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Dunwoody, Georgia, USA
Top Contributor
71 reviews 71 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is very convenient to the French Quarter. My wife and I took a taxi from the airport to the hotel, which is much cheaper than parking a car there. Avoid renting and parking there. You can walk around easily. Check in was fairly quick even though there were a lot of people there. The elevators are unique in... More

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Argo, Alabama, United States
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hotel is conveniently located one block over from Royal and about 5 from Jackson Square and Café Dumonde. It was clean, offering all the amenities one could ask for. The staff was pleasant, patient and delighted to share their knowledge of the big easy. It even came with it's own supernatural experience with an orb flying by my 24th... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

First I want to say "Thank You" to Pam who handled cleaning services on my floor (I think I was on the 41st or 43rd fl-this is why you do reviews right after the trip). She was the best!!!! The Sheraton has been renovated and my room was wonderful-floor to ceiling window gave spectacular views of N.O. Their elevator system... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi BrooklynLady23, Thank you for taking the time to leave such a positive review of your stay with us over Essence! We truly value Ms. Pam and the rest of our housekeeping team. Truly the forces who keep our hotel in motion. We look forward to welcoming you again for Essence 2015! More

Killarney, Manitoba
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Super fantastic stay for a week in New Orleans! Staff went above and beyond to be sure everything was fantastic! Since my yoga conference began at 7 am, my high protein with fresh berries and yogurt breakfast in a TOGO filled the gap! For those on floors 42 and up, they provide hot breakfast and supper buffets, as well as... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi HealthNaturally, Thank you for taking the time to share your Sheraton New Orleans experience! We are overjoyed that you you had such an amazing stay here with us. Mika, Robert, and Blaine are truly the reasons why our Sheraton Club experience is so enjoyable. Glad you were able to explore some local attractions and we look forward to welcoming... More

Melbourne, VIC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: - Really nice & spacious bedroom - Conveniently located to the French Quarter and it is in the safe part of Canal Street. Cons: - When we checked in, they assigned us the wrong room number. After receiving the key, we tried to get into the room and to our horror there was still a guest in it. -... More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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