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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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774 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manhattan Beach
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This is a nice hotel with nice rooms however I gave a low rating because of the noisy doors. Some hotels have doors that close more quitely than others and this hotel they are loud and frequent in the daytime when maids are cleaning. The night was ok. Room 3425

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Barbara A, We value you your honest feedback and thank you for taking the time to share in detail. I've forwarded your review on to our housekeeping department to share with our team and going forward, we will be mindful of the noise we make on guestroom floors during the day. Again, thank you so much for sharing and... More

Houston, TX
Top Contributor
53 reviews 53 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had to make a quick business trip to New Orleans and this was one of the few Starwood hotels that had availability & I was willing to stay at (the former W hotel on Poydras is a nightmare, still owned by Starwood, but embarrassed by how terrible it is so they took the W off of it). One thing is... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Eric B, We value your detailed feedback and thank you for taking the time to share your Sheraton New Orleans Hotel experience.While we are competitively priced with other hotels in the downtown area, we do understand your concern for parking pricing. We do apologize for the maintenance issues upon entry to your room, but are happy our engineering team... More

London, England, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Staying at a business hotel when a large conference is in town is always going to test its ability to hit its pre-billed star rating. Arriving late in the evening, I checked in and having traveled to the 34th floor my room key didn't work. I traveled back up and again it failed. Unimpressed, I went back down to the... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear NAF_11, We truly value your feedback and thank you for leaving such a detailed review. While we thank you for choosing our hotel to suit your business needs, we are extremely apologetic for your room key malfunction as well as the cleanliness upon entry to your room.Clean is clean and anything less than is not the Sheraton brand standard.... More

Senior Contributor
49 reviews 49 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great location, great room, great service, great bar! Hopefully everyone knows I really enjoyed my stay. The elevators were great, never had to wait and we were on one of the top floors. Also they arranged our tours in house, no hassles. I wanted to stay in one of the small boutique hotels but my wife over ruled me and... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Ron T, We're happy you and your wife were able to share such a positive experience with us. Thank you for taking the time to share your feedback. We hope to welcome you both back the next time you're in the Big Easy! More

Plymouth, Minnesota, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I could walk to Bourbon Street and wander all the side streets with ease. The food served in all 3 restaurants of this hotel was outstanding. My room was quiet, comfortable and the staff competent and customer service oriented.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Kelly B, We're so happy we had the pleasure of hosting you earlier this year. Thank you for taking the time to share your experience with us. We're so glad you enjoyed your dining experience across the board. We've added some new menu items so you're definitely due back for another stay. We hope to welcome you back very... More

Waunakee, Wisconsin
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

You might think a big chain hotel on the main drag (Canal Street) would be noisy and have no charm. It's quiet and the comforts of a modern hotel suit us better than the quaint, sometimes cramped quarters of older places. Give me free WIFI! And we loved the swift system where you enter the floor desired and directed to... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Harriet S, Thank you for staying with us while attending the ASTM conference! We value your feedback and thank you for sharing your experience with us. We hope to welcome you back soon the next time you journey to the Big Easy! We'll see you soon! More

Auckland, Auckland, New Zealand
Top Contributor
86 reviews 86 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel in the heart of the buzzing french quarter,lovely spacious rooms,we got an upgrade to a penthouse suite as there was a very loud bachelor party in a room next door,the rooms are serviced daily and beds very comfortable,the hotel lobby is massive,biggest ive ever seen with a circular bar,staff are great,loved staying here,so close to everything.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Lisa O, Thank you for visiting us all the way from New Zealand! We're so happy you enjoyed your stay and we hope to welcome you back the next time you journey to Nola! More

Corpus Christi, Texas
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

These guys really knocked it out of the park for me. I consider NOLA my second home and have literally stayed all over the city. The Sheraton had BY FAR the nicest staff and cleanest rooms. I had an amazing view of Canal Street and you can't beat the location. It is just far enough from Bourbon to avoid the... More

Was this review helpful? Yes 2
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi rortiziii, We are overjoyed that you enjoyed your stay with us here in the Big Easy! Thank you for taking the time to share your feedback and we welcome you back home with us every time you journey to Nola! See ya soon! More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Second time at the hotel. Lovely views from the room out over the city and river. The club lounge was well stocked which made the mornings easier. The location was perfect, a stones through to the French quarter, riverwalk mall and conference centre and a short street car ride to the garden district. Well worth the money, just wish the... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Chriskingbolt, We're happy to welcome you back three and four my times. So happy you upgraded to our Sheraton Club. The vIews are amazing! We look forward to seeing you the next time you're in the Big Easy! More

Danville, Kentucky
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband was in New Orleans for a conference which was held at this hotel. We were very pleased with our stay there. Room was great, and location was perfect. Staff was very helpful. But when we got home I realized I had left a bag with a book and my Kindle in it. We unpacked everything but it wasn't... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 559AngieK13, While we're happy you enjoyed the location of our hotel and your room while accompanying your husband, we would really like to speak with you directly regarding your missing Kindle. Please call our Director of Security and Loss Prevention directly at 504-595-6225. We look forward to connecting you soon. More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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