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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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916 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baton Rouge, Louisiana
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

We selected this hotel for its price and proximity to the French Quarter. Its close, but not too close. The room was decently sized for the price and clean. The quirks were that the tub didn't drain properly, which they gave us an extra credit for at the front desk on checkout, and that the water pressure in the sink... More 

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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

This hotel is wonderfully located across Canal Street from the French Quarter, so you get all the benefits of being close to the French Quarter without having to live right in it. I was also grateful to be upgraded to a spacious suite (room 3830), which helps tremendously when you are staying in a town for a length of time.... More 

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Baton Rouge, La
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at Sheraton NO last weekend and was kinda disappointed. It has a nice lobby area with a great bar but that to me was the best part of the resort. They have a Starbucks also for coffee lovers. The rooms where nice size but kinda dated & plain. Bathroom had 1 small sink and not much room to... More 

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Top Contributor
61 reviews 61 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first stay at the Sheraton New Orleans, but not our last. We received an extremely warm welcome from Karla. From drop off to being in our room, no more than 10 minutes. Our room was on the 45th with a great view of the French Quarter. Room was extremely clean and comfortable. We needed extra hangars and... More 

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Ann Arbor, Michigan
Top Contributor
90 reviews 90 reviews
33 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself is situated in a great location, within walking distance to most all of the French Quarter, but not right in the midst of the craziness. The hotel is clean, caters to many groups and business travelers. If you are looking for a nice location, clean rooms but nothing charming or fabulous, this is a great place. The... More 

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Buffalo, New York
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we were booked into this hotel by Norweigan Cruise Line but were unaware at the time that it was during Mardi Gras. The city was chaotic but check in was quick and our room was ready for us to enjoy. The beds were comfortable and accommodated the 4 of us with no problem. If we had any complaint it was... More 

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Orange County, CA
Top Contributor
79 reviews 79 reviews
41 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check in was a breeze. I requested a high floor, close to the elevator room and got one on the 30th floor with a fantastic view of the Mississipi River. The bed is heavenly - similar to the quality of the Westin beds. 4 pillows were awesome! It was a good size for 2 people and bathroom was spacious with... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

OC_M_Lu, Thanks for taking the time to share your experience with us! Glad to see you enjoy our Sheraton Sweet Sleeper - it truly lives up to the name! We do apologize for our power outlet, but are glad that engineering was able to quickly assist you with that. Great news! If you are an SPG member and book through... More 

Top Contributor
106 reviews 106 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The location is perfect, the staff is very knowledgeable, the rooms are small but very comfortable, the workout room is the best that I've ever seen. The location, of course, makes it pricey but the convenience of being in the heart of town made it perfect for our quick visit.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Melaney R, Thanks for visiting from Chicago and for your 5-star review! We're so happy you were able to utilize our Sheraton Fitness Center while enjoying the sights and sounds of NOLA! We hope to welcome you back with us the next time you're in the Big Easy! More 

San Bernardino, California
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Whatever you do, do not stay at this Sheraton Hotel during Mardi Gras. I have stayed at this hotel before and not once did I have an issue with their accommodations or customer service. This time was not pleasant……… There was no consideration for folks checking in during the parades. We even called the hotel for help and received no... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi GailM639, We apologize for your experience and welcome the opportunity to speak with you directly - especially to resolve your billing concerns. Please connect with our Director of Front Office, Daniel, at 504-595-6232. More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Drove down from NW Indiana for Mardi Gras. Called ahead to inform we'd be there a bit later than expected, very friendly, assured us everything would be fine and to call again if something changed. Got baracaded from hotel entrance, due to an ongoing parade, called for directions, couldn't provide much information, but advised us in the matter. Called again... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi ceegeexo, Thanks for sharing your Sheraton Mardi Gras stay! Mardi Gras can be a very busy time for our hotel and due to our prime location to all of the parade action - it's not uncommon for access to the hotel to be a little tricky while a parade is in session. We're so happy our front desk team... More 

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#20 Luxury Hotel in New Orleans
#40 Business Hotel in New Orleans
#56 Romantic Hotel in New Orleans
#63 Family Hotel in New Orleans

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