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All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
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Ranked #71 of 153 hotels in New Orleans
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  • Reviews (633)
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633 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The location is a stone's throw from Bourbon Street and the main attractions in the French Quarter. The room was clean and modern. That said, the wait staff in the main bar were terrible. We waited for 10-15 minutes without even an acknowledgement, even after we complained to the Front Desk. Eventually, we just got up and left. However, they... More

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Washington DC, District of Columbia
19 reviews 19 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently stayed at the Sheraton on a first-time trip to New Orleans and it was a great experience. The location on Canal Street is within striking distance of Bourbon Street and the French Quarter. The gym had refrigerated, cold towels for your post-workout, which I loved. The hotel was very helpful in organizing a shuttle back to the airport... More

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La Puente, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel was recommended by a friend. Its lobby is large with comfortable seating all around. The bar area was also very inviting! The hotel is a couple of blocks from Bourbon Street and about a 15 minute walk to the Riverwalk. The rooms are spacious and very clean.The bedding was so comfortable. I am use to a firm mattress,... More

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Dalton, Georgia
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel location is a great. Everything is at walking distance. It has great staff, comfy bed, great pillows. Pelican bar has great drinks and good food. Valet was worth the money. It was an over all great stay.

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Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our 2nd year staying at the Sheraton for our annual Cuzication trip. The hotel location is great. The rooms are clean. If you're on a higher floor and need to get to another floor, you may have to hop on an elevator and get off and hop on a different one. The way their elevators are is a... More

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Houston, Texas
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Arrived at Sheraton on Friday morning, we were allowed to check in early. Staff was very friendly and even suggested to join the SPG program for a 1pm check out and 2 free water bottles in the room. The room was clean so no complains on that part. Location was great! everything we wanted to do was within walking distance.... More

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Chicago, IL
Top Contributor
103 reviews 103 reviews
80 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a conference that was in the hotel. Some very good things that have been upgraded here and a few cons. Pros: Good location for the quarter (quieter than staying actually in the quarter unless you don't mind noise) Easy to walk to river, stores, quarter, casino Nice rooms with decent layout. Bathroom is functional although a bit... More

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Top Contributor
66 reviews 66 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I chose the river view and from the 36th floor the view was great. The entire staff was friendly and courteous. It is a 5 minute walk to either Bourbon Street or to the River Walk. Valet parking was easy and convenient. Would highly recommend and I will stay here when returning to New Orleans.

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Wrexham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fabulous hotel, located on the main street in the heart of new orleans, staff friendly, lovely rooms, staff were very keen to answer any questions about the city and its attractions. Would recommend to you.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Bucksfizz9, Thank you so much for staying with us all the way from the UK! We're glad you enjoyed your stay and hope to welcome you again the next time you're in the Big Easy! More

Top Contributor
131 reviews 131 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A group of us were in town for meetings. Even though the place was jammed, we never felt overwhelmed. Conference food was surprisingly good. The rooms are immaculate, staff is attentive. This is one of the nicest Sheratons I've seen in a while. The bar got busy, but we always had a drink when we wanted one. I want to... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Sfgardener, Thank you so much for taking time to share your Sheraton New Orleans experience! We are so happy that we could meet your needs! We're happy you had the chance to check out our Pelican Bar and glad our bartenders were able to meet your needs while you were there. We look forward to being your home away... More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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Deluxe Room (26)
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Sheraton Club Double Queen Room (55)
Sheraton Club Room (32)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in New Orleans #44 Business Hotel in New Orleans #49 Romantic Hotel in New Orleans #50 Family Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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