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Sheraton New Orleans Hotel


Hotel class 3.5 of 5
500 Canal Street, New Orleans, LA 70130
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Reviews you can trust

71% Recommend
3.5 of 5 stars 280 reviews
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3 of 5 stars
ewrqty   1 contribution
Washington
Nov 5, 2009 | Trip type: Family New

No wheelchair ramp from the front entrance - amazing in this day and age! Had to carry the baby carriage up and down the stairs 2-4 times every day. Room was ok but bath very uncomfortable - disappointing for a hotel of this class. Good idea to have a green option (no room housekeeping) to save laundry and bedsheets etc.... more

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4 of 5 stars
augamber   1 contribution
Portland, Oregon
Nov 4, 2009 | Trip type: Solo travel New

I booked this room through a whoesaler for a great rate and was initially very concerned after reading the reviews on this site. My room was what I call a "priceline" room, on the lowest floor, barely a window to speak of and no view; however, although the room needs updating, my room was very clean and well appointed. I... more

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4 of 5 stars
wisgirl01   10 contributions
Wisconsin
Nov 3, 2009 | Trip type: Couples New

We booked through Hotwire and got the Sheraton, which we have stayed at many times, and were very excited to be staying again. Hotel is in great location, very nice rooms, etc. I asked for a king on check-in, and was told the only kings available were the accessible rooms. The attendant explained they were "an open room, right by... more

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5 of 5 stars
jmho4u   12 contributions
Dallas
Nov 1, 2009 | Trip type: Friends getaway

40th floor over looking river, 1 block from Harrahs, 1 block from Frech Quarter. Step outside and catch the trolly. Few blocks from New Orleans Glass Works off Magazine St. Hotel was clean, comfy beds, free intenet, cable, clean room, flufffy towels. Easy check in & out. Friendly staff. Coffee maker in room, Starbucks downstairs. Wonderful hotel. Would recommend. Will... more

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2 of 5 stars
Begoods   2 contributions
North Carolina
Oct 30, 2009 | Trip type: Business, Solo travel

Cons: Stain on the carpet, filthy light switch, shower curtain smells like bacteria, $10 charge to use the fitness center, bad wifi signal, bad concierge recommendation for lunch, all this for over $200 per night + $10 for internet Pros: No bad smell in the room itself, and the Sheraton is actually one of the better hotels in New Orleans... more

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4 of 5 stars
MBroyhill   64 contributions
Dallas, Texas
Oct 29, 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I took a quick weekend trip to New Olreans. We needed a pet friendly place and the Sheraton was perfect. We got a fantastic rate and they did not charge for our pet. We were on the 41st floor with views of the water. It was gorgeous. the room windows are floor to ceiling and the view... more

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4 of 5 stars
lolomama   3 contributions
Stafford
Oct 22, 2009 | Trip type: Business

Nice Hotel....as it should be for a Sheraton Check out was dissapointing though. The TV check out feature did not work and none of the automated check out machines worked. We waited for a long time in the StarWood Preffered Guest Line to check out and ended up checking out in less than a minute in the regular line. What... more

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3 of 5 stars
grb4v   1 contribution
nashville
Oct 21, 2009 | Trip type: Business

This 49 story hotel located right on Canal St. is in bad need of a major re-hab. The carpet was worn, the bathroom was super small and dated, no flat screen tv's in room, scratches,scuffs,dents, tears everywhere, the ice machine room had doors off their track. I think you get the picture. The lobby area was only a little better,... more

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4 of 5 stars
SteveBazakas   22 contributions
charlotte
Oct 19, 2009 | Trip type: Couples

I got this hotel on Priceline, and after reading the reviews from a few months back, I was concerned it would be a dump. While the furniture in the rooms is a little tired, there's nothing wrong with this hotel, particularly at a discounted rate. The bar in the lobby is great, and there are computers with huge monitors and... more

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1 of 5 stars
freqtraveler365   1 contribution
Florida
Oct 19, 2009 | Trip type: Business, Solo travel

I have stayed in a great number of Sheratons (and SPG hotels). This one was by far the worst. 1) The rooms are small 2) The bed linens had dried blood on them when I pulled down the sheets, yikes. 3) There is minimal noise isolation from room to room. Really loud closing doors to rooms, loud enough to wake... more

Management response from
Sheraton_NOrleans, Public Relations Manager

Thank you for your feedback regarding your stay with us at Sheraton New Orleans Hotel. We sincerely apologize for your negative experience, and these issues have been discussed with our Director of Housekeeping. At the Sheraton New Orleans Hotel we care and our number one priority is Guest Satisfaction. We promise to focus on correcting the issues and concerns and...

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Sheraton New Orleans Hotel Also Known As

  • Sheraton New Orleans
  • Sheraton New Orleans Hotel New Orleans
  • New Orleans Sheraton
Address: 500 Canal Street, New Orleans, LA 70130
New Orleans Hotels Sheraton New Orleans Hotel
3.5/5.0
280