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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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729 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Woodinville, WA
Top Contributor
89 reviews 89 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Large hotel, right on heart of action for French Quarter. Easy to access restaurants, beaux carre area, trolley, riverwalk, WWII museum, etc. If you just want convenience, it is good. If you want charm and personal attention, pick something in garden district as we have had several nights w/siren sounds, etc. If you book here, get a higher floor and... More

Was this review helpful? Yes
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I agree, the front desk staff was abrupt and uninterested. Moving on, the hotel staff were professional, friendly, and courteous. The cost is very high but the location is great. The view from the room is memorable.

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Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Aside from the front desk staff being a little abrupt and uninterested, everything else about our stay was perfect. We were only a short stroll from Bourbon Street to the left, and Harrah's Casino and the river to our right. The hotel is gorgeous, well presented, and our room was lovely. Comfortable bedding, clean, great facilities. Would definitely recommend for... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Melkitty91, Thank you for taking the time to share your Sheraton New Orleans experience. We truly value your honest feedback and do apologize for the initial check-in impression. I assure you we strive to be friendly, welcoming... and anything other than is not the Sheraton standard. We are so happy that overall you guys had a wonderful stay and... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

$65 a night in hidden fees for Internet and parking. All and all the place is a tourist trap. ATM fees are $5 and a can of soda is $5 too. The hotel is clean, people are friendly......but if you want anything extra they're gonna take it to you. We love New Orleans and can't wait to return.....but I wouldn't... More

Was this review helpful? Yes 4
Whyalla, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Staff were really nice. Breakfast in the triple club lounge was amazing every morning, fresh fruit, cereals, muffins, hot meals, variety of drinks. Would recommend family and friends to stay there!!!! In an excellent location too.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Samantha L, Thank you so much for taking the time to share your Sheraton New Orleans experience! We're so happy you enjoyed your time with us in September. Thank you for upgrading to our Sheraton Club level-the view from the lounge is in my opinion one of the best features of the hotel! Again, thank you and we hope... More

Sandy, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A very good hotel in a good location with excellent service and a wonderful lift (elevator) system. The staff were very friendly and extremely efficient. The idealroom was very comfortable and the bed ideal. Room service was fantastic and the food was high standard. Only downside was that it was a big hotel and could feel a little impersonal but... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi EamonnFire, Thank you so much for taking the time to share such a positive review of your Sheraton New Orleans experience. We're happy you were pleased with the location and your service while here. While we are a convention-sized hotel, we try to make every guest feel equally special and equally welcome. Thank you and invite you back with... More

england
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A modern hotel conveniently situated very close to the local attractions but without the noise. It's close to public transport facilities as well the Mississippi , museums, casino and shopping mall. Rooms are absolutely fine and clean and all staff are friendly and very helpful. Security is discreet but very effective. The elevators are the best I've ever used. They... More

Was this review helpful? Yes 2
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Scuttle, Thank you so much for taking the time to share such a positive review of our hotel. We're so happy you enjoyed our location, staff, and food and beverage options. We truly value your feedback and hope to welcome you the next time you're in the Big Easy! More

Philadelphia
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel for the first time in September 2014. Overall, I think it ranks as average. The good points include proximity to the French Quarter and easy access to the street car, the lobby and lobby bar are nice, and the staff is friendly. The bad points include the rooms are in need of a little refreshing... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Patrick121, Thank you so much for taking the time to share your Sheraton New Orleans experience. We hope to welcome you back with us the next time you're in the Big Easy. More

Aberdeen, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Sheraton this past weekend. The hotel is in a great location- we walked to the Riverfront, all through the French Quarter & to the St. Louis #1 Cemetery from the hotel. We were on the 48th floor overlooking the French Quarter & had spectacular views each morning when we woke up! The bed was also very... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Anna G, Thank you so much for taking the time to share your Sheraton New Orleans experience. We're happy to hear you upgraded to our Sheraton Club Level, the views up there are phenomenal! So glad you had a peaceful slumber in our Sheraton Sweet Sleeper, perfect for mothers-to-be! We hope to welcome you back with us the next... More

Beloit, Wisconsin, USA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Guest rooms & public areas are well maintained and luxurious. Walking distance to the Riverwalk & Bourbon Street. Nice view of the Mississippi River, downtown skyline, Harrah's casino from the room. Restaurants & convenience stores within a block or two.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Patricia K, Thank you so much for taking the time to share your Sheraton New Orleans experience. We are so pleased you enjoyed your stay and the location of our hotel. We hope to welcome you back with us on your next visit to the Big Easy! More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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