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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

i have just returned from a four night stay at the Sheraton in downtown New Orleans, LA. and really enjoyed our stay! The room had a great view of the river and downtown area, was very modern in look and amenities, and everything worked! I had never seen this type of elevator, where you push the floor you want to... More

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very nice hotel. The room and the overall service was nice. After overcoming the initial scare by one of the reception clerks who checked us in; it was a pleasant experience thereafter. The clerk had attempted to give my wife and I a room with double bed instead of the king bed I had booked months earlier.. After we protested... More

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Richmond, Virginia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is just outside the French Quarter and is therefore within easy walking distances to amazing restaurants. You could also pick up the two different trollies within a block. I had an event at the Convention Center and it was only a 15 min easy and safe walk. The downside is the noise outside at night. Try to get... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi ChurchHillVA, We're so pleased to receive such a positive review from your October stay with us. We value your feedback and thank you for taking the time to do so! We welcome you back the next time you're in the Big Easy whether for business or leisure. We hope to see you again soon! More

Decatur, AL
Top Contributor
50 reviews 50 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I read quite a few reviews before coming to this hotel. I was staying here for a business conference, so I really didn't have a choice It seems that quite a few folks have had issues with the "go green" feature of the hotel, and my stay was no exception. Not worth the hassle to argue with them about it.... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi JMRN, We truly want to thank you for not only taking the time to review your stay with us, but for doing so in such great detail. Please allow me to address some of your concerns: You are correct. There is a disconnect in communication regarding our Make A Green Choice program. It's not always clearly defined and that... More

Woodinville, WA
Top Contributor
89 reviews 89 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Large hotel, right on heart of action for French Quarter. Easy to access restaurants, beaux carre area, trolley, riverwalk, WWII museum, etc. If you just want convenience, it is good. If you want charm and personal attention, pick something in garden district as we have had several nights w/siren sounds, etc. If you book here, get a higher floor and... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi carrieul, Thank you for taking the time to share your Sheraton New Orleans experience. We truly value your open and honest feedback. We are so happy you enjoyed the location of our property, but disappointed that we missed the personalization mark with you. We invite you back to our property the next time you're in the Big Easy so... More

Senior Contributor
33 reviews 33 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I agree, the front desk staff was abrupt and uninterested. Moving on, the hotel staff were professional, friendly, and courteous. The cost is very high but the location is great. The view from the room is memorable.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Keith S, Thank you so much for taking the time to share your Sheraton New Orleans Hotel experience with us! We truly value your feedback. Our Director of Front Office has been notified of your experience during check-in and will use this as a coaching opportunity with our team. We are so happy you enjoyed our location and the... More

Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Aside from the front desk staff being a little abrupt and uninterested, everything else about our stay was perfect. We were only a short stroll from Bourbon Street to the left, and Harrah's Casino and the river to our right. The hotel is gorgeous, well presented, and our room was lovely. Comfortable bedding, clean, great facilities. Would definitely recommend for... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Melkitty91, Thank you for taking the time to share your Sheraton New Orleans experience. We truly value your honest feedback and do apologize for the initial check-in impression. I assure you we strive to be friendly, welcoming... and anything other than is not the Sheraton standard. We are so happy that overall you guys had a wonderful stay and... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

$65 a night in hidden fees for Internet and parking. All and all the place is a tourist trap. ATM fees are $5 and a can of soda is $5 too. The hotel is clean, people are friendly......but if you want anything extra they're gonna take it to you. We love New Orleans and can't wait to return.....but I wouldn't... More

Was this review helpful? Yes 4
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Sarah SSm, Thank you for taking the time to share your honest feedback. It's truly valued and I'd like to take a moment to address a few of your concerns. While we do competitively charge for internet and valet parking, we strive to be upfront about those costs so please accept our sincerest apologies if we did not do... More

Whyalla, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff were really nice. Breakfast in the triple club lounge was amazing every morning, fresh fruit, cereals, muffins, hot meals, variety of drinks. Would recommend family and friends to stay there!!!! In an excellent location too.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Samantha L, Thank you so much for taking the time to share your Sheraton New Orleans experience! We're so happy you enjoyed your time with us in September. Thank you for upgrading to our Sheraton Club level-the view from the lounge is in my opinion one of the best features of the hotel! Again, thank you and we hope... More

Sandy, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

A very good hotel in a good location with excellent service and a wonderful lift (elevator) system. The staff were very friendly and extremely efficient. The idealroom was very comfortable and the bed ideal. Room service was fantastic and the food was high standard. Only downside was that it was a big hotel and could feel a little impersonal but... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi EamonnFire, Thank you so much for taking the time to share such a positive review of your Sheraton New Orleans experience. We're happy you were pleased with the location and your service while here. While we are a convention-sized hotel, we try to make every guest feel equally special and equally welcome. Thank you and invite you back with... More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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