We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton New Orleans Hotel
Professional photos View all
Browse nearby
Sheraton New Orleans Hotel
Write a Review

860 reviews from our community

Traveler rating
    295
    326
    146
    54
    39
See reviews for
109
235
22
274
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (860)
  • Mar-May only
    (142)
  • Jun-Aug only
    (274)
  • Sep-Nov only
    (244)
  • Dec-Feb only
    (200)
All months
San Juan, Puerto Rico
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Two days ago I wrote a review of the Sheraton where among other things, I recounted my disappointing experience with the way a recurrent problem with my room's bathroom was handled. Mainly, I was surprised that when I had to change rooms at 3 in the morning the representative did not even apologize. Well, I decided to update the review... More 

Was this review helpful? Yes
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed four nights and it was great. The staff was very kind and met all of our expectations. The hotel was in a great location for us to easily get to all the places we wanted to visit. Our view was awesome. I was attending a conference and the breakfast and lunch provided were very good.

Was this review helpful? Yes
Melbourne, Victoria, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed 3 nights at the Sheraton New Orleans on Canal Street. The location is good, close to Bourbon Street and the French Quarter. The rooms are comfortable (we had 2 rooms) and the staff are lovely. Little things like the plumbing being ordinary and the ice machine not working detracted a bit as did the fact that there was no... More 

Was this review helpful? Yes
mississippi
Top Contributor
67 reviews 67 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at this sheraton for a conference. I was on the 26th floor and had a view of Canal Street and the River. It was great! While the room was nothing spectacular it was more than adequate for a business traveler like myself. The workout room was one of the best that i've seen anywhere with lots weights and... More 

Was this review helpful? Yes
NYC
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Location on Canal is excellent, French Quarter starts across street, buses and street cars right there, near casinos, aquarium, River, Convention center, CBD. Service and features show signs of bean-counting and have some challenges that can be fixed. Our check-in was quick and very gracious (but told given riverview, got city view which we actually preferred); next day line was... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi mainmenuNyc, We value you as our guest and appreciate such detailed feedback. We're so pleased to hear you enjoyed the location of our hotel and had a smooth check-in process. Thanks for visiting our Pelican Bar in the center of our lobby. We apologize for your experience on the second night of your stay and will use this as... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed our stay at the Sheraton. I was here for a conference and my husband came with me. The room was very nice and comfortable. As well as the renovation is beautiful. I'm also a nursing mother that was traveling without her son and needed to pump. I can't believe how accommodating they were. It was only $10... More 

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Melissa N, Thank you for taking the time to share your stay with us. I'm so happy we were able to accommodate your nursing needs and thank you for helping us in our sustainability efforts by taking advantage of our Make A Green Choice Program. We value you as our guest and hope to welcome you back with us... More 

Miami, Florida, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is in the perfect location. Close to everything yet far enough for peace and quiet late at night. The food in the bar and restaurant was good just not great . If your in New Orleans there are so many good restaurants why eat at the hotel. The staff was exceptional.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Kent S, Thank you for sharing your Sheraton New Orleans Hotel experience! We're happy you enjoyed the location of our hotel and hope to welcome you back with us the next time you're in the Big Easy! More 

La Jolla, California
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is my second trip to the "Big Easy" I stayed at the other "downtown" Starwood property my last trip . This is a very nice Sheraton. The rooms are nice, can hardly get more centrally located, plus, they have Starbucks in the lobby. They have a wonderful airy lobby with an "octagon" bar. Solid drinks & food. I had... More 

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi sdfirefighter, Thank you for sharing time with us all the way from California! We value your feedback and appreciate such honesty and detail. We're so happy you enjoyed your visit to the Pelican Bar located in the lobby and so pleased that you enjoyed your overall stay. We hope to welcome you on your next visit to the Big... More 

Placentia, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed being close enough to walk most places. Food was good, lobby bar was great. Service was great. Rooms were clean - loved the elevators, once I figured them out :) I will be staying here when I go back to New Orleans.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Keglady, Thanks for taking the time to share your Sheraton Nola experience! We are so happy you enjoyed the location, food and service! We can't wait to welcome you the next time you're in the Big Easy! See you next time! More 

Bowling Green, Kentucky
Top Contributor
62 reviews 62 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The public areas and conference rooms are great; the staff at the front desks are also excellent. The Roux Bistro is nominal in quality and overpriced; go to an offsite restaurant, as there are many excellent ones with better food at better prices within easy walking distance. Maintenance could be better (the hot water in the basin tap was hardly... More 

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi EJISK, Thank you for taking the time to share your Sheraton New Orleans Hotel experience. We're happy to hear of your positive front desk experience and your satisfaction with our guestrooms. We do apologize for your maintenance issues and would love to speak with you directly to gain more insight to the location of the room so that we... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Amex, Expedia, Hotels.com, Starwood, Booking.com, Orbitz, getaroom.com, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#20 Luxury Hotel in New Orleans
#39 Business Hotel in New Orleans
#55 Romantic Hotel in New Orleans
#63 Family Hotel in New Orleans

453 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (184)
Viewed
View from room (47)
Viewed
Bathroom (11)
Viewed
Room/suite (38)
Viewed
Hotel & grounds (20)
Viewed
Family/play areas (2)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
4:22
Videos (1)
Viewed
Other (60)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (250)
Viewed
Amenities (43)
Viewed
Deluxe Room (26)
Viewed
Governors' Suite (23)
Viewed
Pool (10)
Viewed
Restaurants and Bars (16)
Viewed
Sheraton Club Double Queen Room (55)
Viewed
Sheraton Club Room (32)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Dining (1)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (6)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay