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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great bar area, customer service and spacious rooms. They don't have free wi-fi though - it's $15/day. Crazy. The staff were great though. I forgot my toothbrush, so they brought me a toothbrush and free toothpaste. I didn't even have to ask for the toothpaste. That little extra gesture was much appreciated.

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Chicago, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I was very satisfied with this hotel! From the clean spacious rooms, great view, filling breakfast in the club, to the friendliness of the hotel staff! Spent most of Jazz fest here at this hotel, had a very relaxing time. Staff was exceptional!

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Tyler, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great, convenient downtown location! This hotel is huge and was very busy on Memorial Day weekend. They did a good job of managing so many guests. Front desk and valets were helpful and efficient. Just call in advance to get your car brought up. Bed and pillows were very comfortable. Elevators are fast, which was great because we were on... More 

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Portland, Oregon
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Generally speaking this hotel is what you would expect from the Sheraton brand. Friendly and accommodating staff. The Lobby is large and spacious. The hotel is just across Canal Street from the entrance to the French Quarter. However, we did not experience the level of cleanliness that should be expected. The floor needed vacuuming. The bathtub looked dirty, but in... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for sharing your feedback. While we are pleased to hear you found the hotel generally to your liking we are disappointed that you were unhappy with the housekeeping and maintenance of your room. We have forwarded your review to our Director of Housekeeping as these comments will be used as a teaching opportunity for our staff. If you... More 

Wheaton, Illinois
Top Contributor
93 reviews 93 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 4 nights over Memorial Day weekend. Were very happy with our room on the 44th floor overlooking the Mississippi River. Room was spacious and updated. I do wish it had a fan in the bathroom -- not sure why that is not standard in hotel rooms. Bed very comfortable. Pool is small and outdoors (8th floor) but... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

We appreciate you sharing your comments about your recent stay and are delighted that it was a pleasant one. The views our floor to ceiling windows are breathtaking and from the 44th floor the Mississippi River is spectacular. We apologize about the issue you had with inconsiderate housekeeping staff and this will be brought to the attention of our Director... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

Agent who checked me in (Angelle was her name I believe) was very friendly and pleasant. I informed her that I am celebrating an anniversary with my girlfriend when I was checking in. When my girlfriend and I returned from dinner, we found a complimentary wine bottle and a fruits plate in the room. Also, the lounge hors d'oeuvres is... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Well, we couldn't have asked for higher praise! It is wonderful to hear that we provided a memorable experience for you and your girlfriend and hope we have the opportunity to celebrate many more of life's landmarks with you both. More 

San Francisco, California
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Sheraton this past Memorial weekend. The front desk staff was welcoming and friendly. I ordered extra towels and within minutes the towels were delivered to my room and shortly after I received a call from the front desk staff asking if I had received the towels and needed anything else. The hotel location is great with... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for the lovely review. We are pleased that our warm staff and excellent location defined your stay however we would like to have more information on the challenges you experienced with your room as the hotel was recently renovated. Please reach out to us at Sheraton_new_orleans@sheraton.com with details about your room so that we might address these issues.... More 

Arlington, Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Reasonably priced and close to Bourbon Street without being too close and hearing all of the revelers. The décor with the cow sculptures is curious and original. The staff are friendly and helpful and there is some security at night. The elevators are high-tech and take you right to your floor. I took advantage of the eco-linen saving program since... More 

Was this review helpful? Yes 1
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for sharing your comments. Our prime location is one of the features our guests particularly enjoy. We are proud to engage within our community and the organizations and events which make it uniquely America’s most Authentic city. Our relationship with the George Rodrigue Foundation of the Arts permits us the opportunity to provide our guests a cultural experience... More 

Memphis, Tennessee, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for a wedding this past weekend (May 25), and it was a great vacation. The hotel is located in the perfect spot, close to bourbon, Frenchman, the Riverwalk, and the Shops at Canal. The air conditioning was kind of crummy and sleeping on the pillows was like sleeping without a pillow, they were so... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for sharing your experience. We are always excited to hear when we provided our guests with a comfortable stay. Our location adjacent to the French Quarter but away from the chaos is prime and our welcoming staff can't be beat. We are surprised to hear that were disappointed with the pillows as our award-winning Sheraton Sweet Sleeper bedding... More 

San Jose, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I reserved two rooms, each for three nights, for a little family gathering in mid-April. When I realized our plane would arrive late I called the hotel. No problem, they said. One of our party arrived on Monday afternoon, and checked into one of the rooms. No problem. Then, weather intervened, delaying our connection out of Dallas. Again I called... More 

Was this review helpful? Yes 1
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