We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton New Orleans Hotel to your Saves list
Sheraton New Orleans Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #68 of 153 hotels in New Orleans
A recent review
  • Reviews (575)
  • Photos (406)
  • Amenities
  • Q&A (1)
  • Room tips (188)
  • Location
  • More
Write a Review

575 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This is the second time I have stayed at the Sheraton New Orleans for the Essence Festival. I reported the problem last year and being on the Club floor. When you call you are put on hold for 10 minutes plus. This is even if you want housekeeping or bellmen. What made it worse I was at the Super Dome... More

Was this review helpful? Yes
Top Contributor
96 reviews 96 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I visited this hotel several months ago and said I would never go back. I gave it another chance...here is what happened. 1) Check in was great...for the SPG Gold Members, everyone else had to wait forever. 2) The room was good. 3) After the first day, the power in the hallways stopped and the elevators became inoperative. This continued... More

Was this review helpful? Yes
Madison, Virginia
Top Contributor
78 reviews 78 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was in New Orleans for a week, most of it spent at the Sheraton for a business/social meeting with plenty of free time for sightseeing and socializing. First off, despite a Schuetz glitch initially with the reservations, somewhat due to the group that booked the hotel for us, it was very difficult for me to get into my room.... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The check in process was easy. The front desk staff was very friendly and accommodating. In my hotels.com order, I requested the deluxe room. When I checked in, I requested a room with two double beds and we stayed in room 2408 which is a handicapped room. I was told of all the caveats of being in a handicapped room... More

Was this review helpful? Yes
Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We could see the fireworks from the lobby. Hotel is in the middle of everything. A short walk to the French Quarter, and the Convention Center. The lobby bar is a great place to met up with friend. Check in was easy, better elevator system ever, nice place to stay

Was this review helpful? Yes
Saint Louis, Missouri
14 reviews 14 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel had recently completed a 44 million dollar improvement in the fall of 2013. The property was clean, the rooms reconditioned and we were very happy with the property. Its location is just accross from the french quarter. We would stay there again for the right price.

Was this review helpful? Yes
Woodbridge, Virginia
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

From the front desk agents, to the bellmen and housekeeping, everyone was overly accommodating and nice. Our room was impeccable. Near everything but not too close so you're away from the noise and partying.

Was this review helpful? Yes
Joshua, Texas
12 reviews 12 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I will not deal with Priceline ever again. They are very vague on the prices. I made the reservation using their feature where the hotel is picked using the parameters I set. It is non-refundable and unchangeable. Decent price, I thought. $112/nt. turned out to not be the whole story! The Priceline description says "Valet parking is available for an... More

Was this review helpful? Yes
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here for our first trip to New Orleans. Our room was on the 46th floor, so we were able to enjoy the benefits of a club floor. Lakeisha and Kate greeted us warmly every morning for breakfast in the club room. They were both extremely helpful with their vast knowledge about the area. Breakfast and... More

Was this review helpful? Yes
Windsor, Canada
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 1 week ago

By far the best thing about this hotel is the location! All of the "must see" New Orleans tourist spots are within walking distance. Nice rooms, and nice staff. But...parking rates are ridiculous (yes I know you have to pay $$$ in any large downtown hotel, but still) No place to grab a quick snack in the hotel at night... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Sheraton New Orleans Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Expedia, Priceline, Travelocity, Hotels.com, Tingo, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

406 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (143)
View from room (30)
Room/suite (21)
Hotel & grounds (12)
Dining (2)
Bathroom (4)
Videos (1)
Other (73)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (250)
The Hotel (45)
Sheraton Club Double Queen Room (55)
Restaurants and Bars (16)
Pool (10)
Governors' Suite (23)
Amenities (43)
Sheraton Club Room (32)
Deluxe Room (26)

Management photos: Courtesy of the property manager

All management photos (14)
Dining (1)
Room/suite (4)
Hotel & grounds (5)
Pool/beach area (1)
Other (3)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in New Orleans #40 Business Hotel in New Orleans #44 Romantic Hotel in New Orleans #53 Family Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton New Orleans Hotel and other travelers.
1 question

See which rooms travelers prefer