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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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982 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Sheraton New Orleans is a wonderful hotel. The check in was easy. I asked to check in a bit earlier and they had no problem and the same with check out. I asked to check at later and no problem. I recommended to sign up for SPG Rewards. The room was excellent and the view from the window was... More 

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Daytona Beach, Florida, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at several hotels in the French Quarter, but this was by far the best. It was clean, the location was great and the elevators were just really cool (you"ll see). It was super busy due to Spring Break and you barely even noticed.

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Witham, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We visited during the Mardi Gras and were very impressed at the ideal location of this hotel. Also, despite this being the busiest time of the year the staff were always helpful and the hotel was always clean and wecoming. It was very busy during check in due to the high number of arrivals but things were well organised.

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Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The location was great (right next to the French Quarter) and the hotel itself was nice. You can tell they just completed a renovation. I gave it only 3 stars for one main reason. Of the 4 times I used the shower I only had hot water 2 of the times. The other 2 the water was barely luke warm.... More 

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Senior Contributor
45 reviews 45 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I thought our stay at the Sheraton was going to be ruined because of some complications with our registration. However, Denina, an SPG hostess, stayed with unraveling the issue over several days, keeping me posted via regular email communications, and finally got everything resolved to my perfect satisfaction. Upon arrival our SPG club room was waiting and served us well.... More 

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Connecticut
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was in town for 3 day conference. The hotel was excellent. The room are clean and they give you a bottle of water each day. The elevator is unique. You enter your floor number before you get in and it directs you to one of the six elevators. It then takes you to your floor. The location is perfect... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi sonic8899, Thank you for taking time to share your five-star review. We value your feedback and are so pleased to hear of your wonderful experience. We hope to welcome you back with us the next time you're in the Big Easy! More 

Toronto, Canada
1 review
4 of 5 stars Reviewed 6 days ago NEW

Great hotel, great location....BUT....not a good check in experience....when I arrived at the room assigned to me, I was horrified to find someone in bed in the room they gave me. Ran out of the room to the elevator to avoid an embarrassing situation or confrontation. Although the front desk apologized, they could not give me a valid reason as... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Steven B, We truly value you as our guest and thank you for your feedback. Please allow us to sincerely apologize for your check-in experience. We will use this as a coaching opportunity for our team. We welcome the opportunity to speak with you directly and can be reached at 504-595-6232. We hope to connect with you soon. More 

State College, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had the pleasure to stay with the Sheraton Downtown in Nola this past week for a collegiate marketing conference. The location is perfect, just a five minute walk to Bourbon Street and a mile walk to the French Quarter. The staff was courteous and timely and was able to accommodate such a large group with attentiveness and great service.... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Halie E, Thank you for taking the time to share your 5-star review. We value your feedback and are always happy to welcome your collegiate marketing conference. We're so happy you enjoyed the overall location of our hotel and we hope to welcome you back with us in 2016! More 

Carrollton, Tx.
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 3 nights here in March 2015. I have nothing but positive things to say about our experience here. The location is perfect, right on Canal Street, super close to the French Quarter and the Riverfront. We stayed on the Club level and had excellent maid service. Our room faced the river on the 42 floor. Nice sitting area on... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi bluebonnet62, Thank you for taking the time to share your 5-star review. We're so happy you were able to upgrade to the upside and experience our hotel at the Sheraton Club level. Thank you for sharing photos of the river view - some of the best views int he city! we truly value your feedback and hope to welcome... More 

Ellicottville, New York
Top Contributor
77 reviews 77 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in New Orleans on business and this was our choice because of location and close proximity to Convention Center, Mercedes Dome and WWII Museum. The ease of check in and friendly staff was a plus right from the get go. The room I had on the 24th floor gave me a great view of the Mississippi River and... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi franco b, We value you as our loyal SPG guest and thank you for taking the time to share your 5-star review. We're so happy you enjoyed your St. Paddy's Day experience with us and were able to patron our Pelican Bar. Again, we appreciate your feedback and hope to welcome you back with us very soon! More 

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