my husband and I booked 4 nights at the Sheraton new Orleans for the Essence Music Festival. Before booking this hotel we did the research and read what others had to say about this hotel. The hotel is large and has a party atmosphere. upon check in the front desk was somewhat helpful but did not seem to know alot... more

The location can not be beat. Rooms were clean, but outdated, which was no big deal, since we were only there to sleep and we slept well. We were there for the city, so we couldn't care less about TVs, whether they were flatscreen or not. We got plenty of excercise by walking around, so we didn't use the gym.... more

Checking into the hotel I was confirmed into a Double bed room but when I arrived in the room it had only one bed. This was fixed and I was placed into the double room. Front desk agent spoke to me in "uh-huh's" and head shakes as if I was some sort of inconvinience not a paying customer. The next... more

I reserved a River view room with floor to ceiling windows and a king size bed for 2 adults and 1 child. I received 2 confirmation messages. Upon arrival at 6:30 pm, there was a considerable line to check in. I discovered a kiosk for self check in and was told my room was unavailable and to try later. I... more

We checked into our room and the carpet was soaking wet because they just washed it. Then my colleague lost her wallet in the hotel and we spent 13 hours dealing with incompetence with security, desk managers, and the concierge desk. At each step of the process people gave misinformation, didn't follow through, and were rude and defensive on top... more

Spent 2 weeks here for business and I agree with most of the previous posts. You cannot have a better location (Canal Street and a short walk to French Quarter). Restaurants, Souvenier Shops, Fast Food (don't know why you'd want this with all the great authentic food options around), etc. The lobby is well appointed and HUGE. Bar/Bistro is on... more

First I will start with the negative b/c that way we all read reviews right, My room was a little out dated, like they have upgraded it in a while, The bathroom was clean, not as clean as it should be for theSheraton. The parking was expensive, but if you look at it in the aspect that you can park... more

We stayed there May 27 - June 1. We got our room through bestfares.com and it was supposed to be king bed, club level overlooking the River. When we checked in, this type of room wasn't available. The room we stayed in, 2728, had double beds and my bed had bed bugs!!!! 12 bites. When I reported the bites, the... more

Recently completed a 3 night stay at the Sheraton New Orleans. I booked a room at the conference rate of $165 a night. A few days before my trip, I checked the rates and found that Sheraton's online rates were lower, and I could book a club level room on hotels.com for $109! Unfortunately, my reservation required a 3 day... more