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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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771 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, England, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed today NEW

Staying at a business hotel when a large conference is in town is always going to test its ability to hit its pre-billed star rating. Arriving late in the evening, I checked in and having traveled to the 34th floor my room key didn't work. I traveled back up and again it failed. Unimpressed, I went back down to the... More

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Senior Contributor
49 reviews 49 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great location, great room, great service, great bar! Hopefully everyone knows I really enjoyed my stay. The elevators were great, never had to wait and we were on one of the top floors. Also they arranged our tours in house, no hassles. I wanted to stay in one of the small boutique hotels but my wife over ruled me and... More

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Plymouth, Minnesota, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I could walk to Bourbon Street and wander all the side streets with ease. The food served in all 3 restaurants of this hotel was outstanding. My room was quiet, comfortable and the staff competent and customer service oriented.

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Waunakee, Wisconsin
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

You might think a big chain hotel on the main drag (Canal Street) would be noisy and have no charm. It's quiet and the comforts of a modern hotel suit us better than the quaint, sometimes cramped quarters of older places. Give me free WIFI! And we loved the swift system where you enter the floor desired and directed to... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Harriet S, Thank you for staying with us while attending the ASTM conference! We value your feedback and thank you for sharing your experience with us. We hope to welcome you back soon the next time you journey to the Big Easy! We'll see you soon! More

Auckland, Auckland, New Zealand
Top Contributor
86 reviews 86 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel in the heart of the buzzing french quarter,lovely spacious rooms,we got an upgrade to a penthouse suite as there was a very loud bachelor party in a room next door,the rooms are serviced daily and beds very comfortable,the hotel lobby is massive,biggest ive ever seen with a circular bar,staff are great,loved staying here,so close to everything.

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Lisa O, Thank you for visiting us all the way from New Zealand! We're so happy you enjoyed your stay and we hope to welcome you back the next time you journey to Nola! More

Corpus Christi, Texas
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

These guys really knocked it out of the park for me. I consider NOLA my second home and have literally stayed all over the city. The Sheraton had BY FAR the nicest staff and cleanest rooms. I had an amazing view of Canal Street and you can't beat the location. It is just far enough from Bourbon to avoid the... More

Was this review helpful? Yes 2
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi rortiziii, We are overjoyed that you enjoyed your stay with us here in the Big Easy! Thank you for taking the time to share your feedback and we welcome you back home with us every time you journey to Nola! See ya soon! More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Second time at the hotel. Lovely views from the room out over the city and river. The club lounge was well stocked which made the mornings easier. The location was perfect, a stones through to the French quarter, riverwalk mall and conference centre and a short street car ride to the garden district. Well worth the money, just wish the... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Chriskingbolt, We're happy to welcome you back three and four my times. So happy you upgraded to our Sheraton Club. The vIews are amazing! We look forward to seeing you the next time you're in the Big Easy! More

Danville, Kentucky
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband was in New Orleans for a conference which was held at this hotel. We were very pleased with our stay there. Room was great, and location was perfect. Staff was very helpful. But when we got home I realized I had left a bag with a book and my Kindle in it. We unpacked everything but it wasn't... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 559AngieK13, While we're happy you enjoyed the location of our hotel and your room while accompanying your husband, we would really like to speak with you directly regarding your missing Kindle. Please call our Director of Security and Loss Prevention directly at 504-595-6225. We look forward to connecting you soon. More

Maywood, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a wonderful Sheraton experience the latter part of October attending an educational conference. I stayed for 5 days and it was fantastic despite one incident. My room was on the 29th floor with an overview of the entire downtown area. Everything you needed was in walking distance from drugstores to an outlet mall. Restaurant availabilities are too numerous to... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Woo1998, Thank you for taking the time to leave such detailed feedback. We truly value your guest experience with us and are so happy that you enjoyed the view, the location, and your room. We do apologize for the miscommunication with housekeeping. We are working closely with the team to prevent oversights such as that. We hope to still... More

Dunedin, New Zealand
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a conference that was shared with the Marriott across the road. The Sheraton is in a good location, with excellent views from high floors. My room was not available at check in, so I was allocated an alternative. The alternative room was dirty, with greasy fingerprints on faucets and a liquid of uncertain origin... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear GHJoh, Thank you for your detailed and honest feedback. While we're happy you enjoyed the location and views from our property, we are very apologetic for your room upon checking in. I have connected with our housekeeping department and we are in the process of re-training our team as to not let these issues reoccur. Again, please accept our... More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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