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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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1,066 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hobart, Indiana
Top Contributor
126 reviews 126 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have stayed here before and loved the location, walking distance to everything. They have the street cars out in front or connecting lines within a couple of blocks. You are able to walk to pretty much anywhere you want. The rooms are clean (no refrig) and spacious, staff was friendly and polite. Here is something for the hotel management,... More 

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The Woodlands, Texas, United States
Top Contributor
110 reviews 110 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Took my family to New Orleans for a weekend get away. The Sheraton is located on Canal Street about two blocks from Bourbon Street. The Sheraton's lobby is a huge space/room with very high ceilings and a restaurant/bar in the middle of these room. A huge screen was playing the current sporting events. There is a large covered area to... More 

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East Lansing, Michigan
Top Contributor
163 reviews 163 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here while attending a conference in the same hotel. Room was fine; so were meeting areas. Nothing remarkable. Location was great, right on the edge of the French Quarter yet not in it, and close to streetcars. Price was reasonable for business travel. Would not have been happy with the value had I paid for it myself.

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Stockport, United Kingdom
Top Contributor
100 reviews 100 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here on the 16th Floor, the room was excellent very clean everything you needed, the view from the window which was glass to be floor was amazing we overlooked the Mississippi. Bit disappointed that they are petty enough to charge you for Wifi or should I say rip you off at an ridiculous price, it's free in the... More 

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Stayed in New Orleans for a long weekend with my husband and another couple. Room was well priced, clean, comfortable and located within walking distance of everything you'll want to see (Jackson square, French Market, French Quarter, Bourbon Street). Great workout room, pool was small but nice. And despite it being very busy and in the middle of a busy... More 

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Monette, AR
Top Contributor
113 reviews 113 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I got a great deal on this hotel on Hotwire. It was perfect for us. Right on the streetcar line and on the edge of the French Quarter but not in the middle of the craziness. The rooms weren't anything special, but that wasn't a priority for us anyway. We found the lobby to be very nice and have a... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for sharing your experience at our hotel. Our premiere location on the historic Canal Street streetcar line puts you at the heart of all of the major attractions the city has to offer while being across the street from the French Quarter keeps you out of the chaos. We do our best to ensure that all of our... More 

Loughborough
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were on the 18th floor and when we opened the door to our room the view totally blew me away- it was incredible!! I was looking over the muddy Mississippi! I was speechless- something unknown by my husband of 37 years! Our room was very clean and spacious and the beds really comfortable. A couple of niggles-the charge for... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

We certainly appreciate you taking the time to post a review. We are fortunate to have a wonderful location that offers breathtaking views of the Mississippi River as well as the French Quarter. We are also very proud of the improvements to our guest rooms brought by our recent renovation. We are sorry that you were disappointed in the corridor... More 

O'Fallon, Missouri
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

This was the host hotel for a conference I attended. The conference spaces were nice, staff was friendly. The room was modern, bed was comfortable. WIFI was covered as part of my conference. Some people had issues with the way the hotel elevators worked, but I didn't have any issues with them at all. I did have issues with the... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your kind review. We are always gratified to hear that we've delivered on a guest's expectations. Our recently renovated room and Sheraton Sweet Sleeper Beds are wonderful and our warm, courteous staff do their best to make you part of our Sheraton family. We look forward to seeing you on your next visit to New Orleans. More 

Wichita, Kansas
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were in New Orleans for a conference and stayed at the Sheraton New Orleans Hotel. The service right from check-in to check-out was excellent! Our room was on the 44th floor facing the Mississippi and all I can say is.....WOW! I looked at that view every chance I had in the morning and at night....beautiful. Loved watching all the... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you so much for this wonderful review! to hear that we provided you with an excellent experience from arrival to departure makes us very proud. We hope that we secured our place as your home away from home in New Orleans and look forward to welcoming you back soon. More 

St. Petersburg, Florida, USA
Top Contributor
51 reviews 51 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here after our flight out of NOLA was cancelled due to the storm after the first weekend at Jazz Fest. The room we were booked in was very small, with very small beds. The room was also right next door to a room that they were renovating, a little odd... But maybe they were fully booked. The staff... More 

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SheratonNO, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this review

We appreciate your taking the time to post a review however we are sorry you found our rooms and beds too small. As the Official Host Hotel for the New Orleans Jazz and Heritage Festival historically we sell out quickly over those dates so we are happy to hear that your late checkout was accommodated and that you were able... More 

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