We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton New Orleans Hotel to your Saves list
Sheraton New Orleans Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #72 of 153 hotels in New Orleans
A recent review
4 of 5 stars reviewed 3 days ago
Sandi W Richland
  • Overview
  • Reviews (584)
  • Photos (407)
  • Amenities
  • Q&A (1)
  • Room tips (192)
  • Location
  • More
Write a Review

584 people have reviewed this hotel

Traveler rating
    199
    227
    96
    36
    26
See reviews for
71
160
12
186
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ft. Lauderdale
Top Contributor
54 reviews 54 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Part-way through my week long stay, the Hotel lost power to my room and elevators. Personnel were wonderful, but my stay was ruined. So it's tough to give a true review for this one time problem. Let's just say it was an "adventure".

Was this review helpful? Yes
Richland
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Sheraton for a large convention at the end of June. My stay was for a week. This hotel has a great location, right on Canal at Decatur, on the edge of the French Quarter, within walking distance to everything. The hotel lobby is huge, very nice lounge in the center with good cocktails and great food.... More

Was this review helpful? Yes
Houston, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Overall I had great service from the time I checked in to the room service to the lobby bar to the banquet servers! Food is awesome and I love the HUGE tv they have in the lobby bar. Staff was attentive and the atmosphere at this hotel is just amazing. This by far is one of my favorite NOLA spots!

Was this review helpful? Yes
Manchester, New Hampshire
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

I was at this hotel for a very large convention from 7/11-7/19. Worst stay ever. From the short staffing to the middle of the night construction, this stay was abysmal. Seems that management forgot to tell staff that there would be many large conventions/conferences scheduled this summer. In the first two nights, construction began at midnight and continued until 2:30... More

Was this review helpful? Yes
Dallas, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Rooms had maintenance issues. TV way out of adjustment. Good news is maintenance staff was great and repaired everything. Room was VERY noisy and everything in room next door that was said could be heard as well as the hallway. No sound proofing in their rooms. Cafe was no where near what a Starwood property should be. Very poor service... More

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Check in was easy and staff was very accommodating! Easy access to all of the hot spots... literally a short walk from Bourbon street and easy access to the trolley... The room was quiet and clean. Had a very nice view of the city. If you want to be within a nice walk of everything this is the place to... More

Was this review helpful? Yes
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

Rome, GA
Top Contributor
52 reviews 52 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I guess you couldn't find a better location...two blocks from Bourbon Street one way and two blocks from the Mississippi River and the casino the other way. Check in was painless and the young lady was very accommodating. We were there for a convention and she gave us a king room overlooking the River which we loved. Several times a... More

Was this review helpful? Yes 1
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you so much for a great review. We are delighted you enjoyed your visit and the great river view from your room. We hope to see you soon again when your travels bring you back to New Orleans. Sincerely, More

New York City, New York
Contributor
17 reviews 17 reviews
16 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

huge hotel, easy to get lost. but rooms were spacious and comfortable. lobby bar had good drinks. location is central, it is a quick walk to both the french quarter for all the touristy thing and to the warehouse district for hip bars and restaurants.

Was this review helpful? Yes
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

kaplan, Louisiana, USA
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My son was scheduled for stomach tests early in the morning so we went in the night before. They were so accommodating for my little man. They honored his request to be "high" and when we couldn't find a microwave to heat up his broth because he could only have liquids, the hotel manager had the chef make him some!... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time I have stayed at the Sheraton New Orleans for the Essence Festival. I reported the problem last year and being on the Club floor. When you call you are put on hold for 10 minutes plus. This is even if you want housekeeping or bellmen. What made it worse I was at the Super Dome... More

Was this review helpful? Yes 1
Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for taking the time to share your experience. We are disapointed to hear we did not meet your expectations on this visit. We would welcome the chance to speak with you personally. Please connect with us 504.525.2500 and ask to speak with a Manager on duty. We look forward to speaking with you. Regards, More

Owners: What's your side of the story?
If you own or manage Sheraton New Orleans Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Priceline, Orbitz, Hotels.com, Tingo, Travelocity, getaroom.com, BookingOdigeoWL, Despegar.com, Agoda and Otel so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

407 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (144)
Viewed
View from room (31)
Viewed
Room/suite (21)
Viewed
Hotel & grounds (12)
Viewed
Dining (2)
Viewed
Bathroom (4)
Viewed
4:22
Videos (1)
Viewed
Other (73)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (250)
Viewed
Amenities (43)
Viewed
Deluxe Room (26)
Viewed
Governors' Suite (23)
Viewed
Pool (10)
Viewed
Restaurants and Bars (16)
Viewed
Sheraton Club Double Queen Room (55)
Viewed
Sheraton Club Room (32)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in New Orleans #44 Business Hotel in New Orleans #46 Romantic Hotel in New Orleans #50 Family Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Number of rooms
1110

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton New Orleans Hotel and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer