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Sheraton New Orleans Hotel

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500 Canal Street, New Orleans, LA 70130
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Breakfast for 2 Included
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Sheraton New Orleans Hotel
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1,131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kent
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

49 storey hotel in Canal Street with rooms that have either city or river views. Wonderful full height window in the room giving uninterrupted views. Rooms are large with either 2 doubles or super king size, very comfortable. Well equipped bathroom with soft white towels. There were a vast number of teenagers staying at the hotel, attending a national volleyball... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent service from the time of booking, check in and check out. Complimentary $25 voucher for the bar. This is the Sheraton on canal street, perfection location. Bourbon St one block over. Bell service and the concierge very helpful!!!

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Worcester, MA
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I use points to stay hear, but would not pay to be here. Because I'm an old fuss budget. Huge hotel, always busy, and very noisy. Great location, and recommend for those who like "the action." and the staff are very accommodating. Club level offers limited breakfast and evening service, and is always crowed. Staff are great. Restaurants offer mediocre... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I used to stay here a lot on business; but they've priced themselves out of my comfort range. When they were under construction (barely noticed) they were $99 a night and $30 for parking. Now its at least $250 and $40 respectively. Their location is fantastic, the art in the lobby is always nice. their workout facility is good and... More 

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Miami Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Jasmine Banks in reservations was fantastic! She assisted me through a difficult time. My family member passed and she went above and beyond to accommodate my needs. I will recommend friends and family!

Was this review helpful? Yes 1
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

We are very sorry for your loss but pleased that Jasmine was there to help you with your accommodation arrangements. We are very proud of the warmth shared by all of our associates and we will certainly commend Jasmine in front of her entire Sheraton New Orleans family. We hope to welcome you back soon under happier circumstances. More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Excellent hotel in a great location. Staff were really helpful and friendly. Great to have a big bed after several small double beds on our travels. The tram is just outside for easy access to other areas and the French Quarter is so close. We would definitely stay there again.

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. That you had the opportunity to experience the warmth for which our staff is known is truly a delight for us. We are also happy to hear that you enjoyed our cozy Sheraton Sweet Sleeper beds and the best hotel location in the Big Easy. We look forward to welcoming you back as our special... More 

portsmouth
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for 3 nights prior to my coach tour. Room very spacious and great view of the river and city. Easily walked around the city, and went to the french quarter, visited the museums and had the warm doughnuts and coffee as you do! Tried out the Hurricane cocktail, very nice and was met by very... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for a most excellent review! We are delighted that you enjoyed your stay in our lovely city and that our location made your visit more convenient. We hope to welcome you back on your next visit to the Crescent City. More 

NY
Level Contributor
91 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights on business and had a favorable overall impression. Valet Parking was easy and always received the car when I requested it. Yes, parking is pricey but it is in line with all the other hotels in the area. Check in was fast, the king room was large and clean and never had to wait long for... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are happy to hear that we made a good impression on you and that your enjoyed the convenience of our location as well as the comforts of our lovely hotel. We hope we have the opportunity to host you again when your travels bring you to the Big Easy. More 

Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This our third visit to the Sheraton in New Orleans and we have enjoyed them all. The staff are very professional and very helpful. The rooms are spotless and very comfortable (although they could use one more arm chair). The location is great - close to the river and the levee which is a great place to walk or jog... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Third time is the charm and to learn that we've established ourselves as your favorite New Orleans hotel could not make us more proud! Thank you for taking time to post this perfect review. Please come back for a fourth visit very soon so that we might once again welcome you as our very special guest. More 

New Orleans
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I am originally from New Orleans but live in Colorado. When I come home to visit I always choose the Sheraton because I receive a Starwood discounted employee rate. My most recent stay was a bit different as I was getting married and booked a room block. Sheraton New Orleans allows you to reserve 25 rooms without attrition which is... More 

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SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Congratulations on your wedding! Thank you for posting your review. We are glad you had the opportunity to experience our Sheraton Club and all of the amenities that come with staying in a Club Level guestrooms. Panoramic views and delicious food, which is complimentary, certainly make this upgrade a wonderful value. We've informed our engineering team about your bathroom door... More 

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