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All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
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Ranked #69 of 153 Hotels in New Orleans
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687 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

First I want to say "Thank You" to Pam who handled cleaning services on my floor (I think I was on the 41st or 43rd fl-this is why you do reviews right after the trip). She was the best!!!! The Sheraton has been renovated and my room was wonderful-floor to ceiling window gave spectacular views of N.O. Their elevator system... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi BrooklynLady23, Thank you for taking the time to leave such a positive review of your stay with us over Essence! We truly value Ms. Pam and the rest of our housekeeping team. Truly the forces who keep our hotel in motion. We look forward to welcoming you again for Essence 2015! More

Killarney, Manitoba
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Super fantastic stay for a week in New Orleans! Staff went above and beyond to be sure everything was fantastic! Since my yoga conference began at 7 am, my high protein with fresh berries and yogurt breakfast in a TOGO filled the gap! For those on floors 42 and up, they provide hot breakfast and supper buffets, as well as... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi HealthNaturally, Thank you for taking the time to share your Sheraton New Orleans experience! We are overjoyed that you you had such an amazing stay here with us. Mika, Robert, and Blaine are truly the reasons why our Sheraton Club experience is so enjoyable. Glad you were able to explore some local attractions and we look forward to welcoming... More

Melbourne, VIC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Pros: - Really nice & spacious bedroom - Conveniently located to the French Quarter and it is in the safe part of Canal Street. Cons: - When we checked in, they assigned us the wrong room number. After receiving the key, we tried to get into the room and to our horror there was still a guest in it. -... More

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Santa Teresa, New Mexico
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel and great location just a block from Bourbon Street, Mississippi river, casino, etc!! Great staff at check in as well as the tour desk. Rooms were well appointed and nice looking!! Would stay here again!

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Houston, Texas
Top Contributor
59 reviews 59 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Location is ideal for business or sight seeing. Staff is friendly. my room wa son 29th floor and quiet. Several eateries within walking distance. Valet parking was expensive but all hotels in that area charge the same rate.

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Thibodaux, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our recent stay at the Sheraton Hotel&Resorts in New Orleans was excellent. The staff is very friendly and engaging to your needs. The location is wonderful, you can walk from the hotel to several great sights to see such as the River walk , Aquarium of the Americas, Harris casino and the Mercedes Benz Superdome is right around the corner.... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 384 Matt, Thank you so much for taking the time to share your Sheraton New Orleans Hotel experience with us. We truly value your feedback and are so happy to hear that your stay was "excellent"! We take pride in our location and are so happy you were able to visit our local attractions. We welcome you back with... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

For the most part this was a rather enjoyable experience. If you're an SPG member, not a bad place to park for a night. During my stay, I was given a complementary upgrade to a suite. In the past, when I've stayed, although not upgraded, certainly well received by the platinum member guest services. Unlike most hotels that I stay... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Curtis B, Thank you for taking the time to share your Sheraton New Orleans experience with us. We value your SPG membership and invite you back whether for business or leisure. We hope to see you soon! More

Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had an event to attend in the Sheraton so the location to stay was perfect. We were on the 45th floor facing the French Quarter and the Lake. The hotel was very quiet, with the exception of the occasional slamming of doors by the neighbors. We were near the end of the hallway so that helped with the quiet.... More

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Sacramento, CA
Contributor
19 reviews 19 reviews
14 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just completed 4 nights at the Sheraton, New Orleans on Canal Street. Lots of positives and just a few negatives. Was there for a conference and was able to check at 12:30 PM....Yay loved that we did not have to wait until 3 PM. On the other hand, my co-worker was told to come back at 3 PM and his... More

Was this review helpful? Yes 2
los angeles
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

So close to everything. It is amazing how quiet this hotel is considering the amount of traffic (foot and car) that passes. Valet parking is a bit of a bear but not bad considering how busy they get. Comfy, clean, quiet rooms! Views of the Quarter and the river were awesome! It's great that one can take a short walk... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 1funnylady, Thank you for taking the time to share such a positive review of your experience here with us at the Sheraton New Orleans Hotel! It's been nearly a year since your last stay with us so another fall visit is definitely in order. We hope to welcome you again very soon! More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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