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All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
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Ranked #68 of 153 hotels in New Orleans
A recent review
3 of 5 stars reviewed 2 days ago
s y Washington DC, District of Columbia
  • Reviews (572)
  • Photos (406)
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  • Room tips (187)
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572 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The check in process was easy. The front desk staff was very friendly and accommodating. In my hotels.com order, I requested the deluxe room. When I checked in, I requested a room with two double beds and we stayed in room 2408 which is a handicapped room. I was told of all the caveats of being in a handicapped room... More

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Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We could see the fireworks from the lobby. Hotel is in the middle of everything. A short walk to the French Quarter, and the Convention Center. The lobby bar is a great place to met up with friend. Check in was easy, better elevator system ever, nice place to stay

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Saint Louis, Missouri
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel had recently completed a 44 million dollar improvement in the fall of 2013. The property was clean, the rooms reconditioned and we were very happy with the property. Its location is just accross from the french quarter. We would stay there again for the right price.

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Woodbridge, Virginia
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

From the front desk agents, to the bellmen and housekeeping, everyone was overly accommodating and nice. Our room was impeccable. Near everything but not too close so you're away from the noise and partying.

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Joshua, Texas
12 reviews 12 reviews
4 of 5 stars Reviewed 3 days ago NEW

I will not deal with Priceline ever again. They are very vague on the prices. I made the reservation using their feature where the hotel is picked using the parameters I set. It is non-refundable and unchangeable. Decent price, I thought. $112/nt. turned out to not be the whole story! The Priceline description says "Valet parking is available for an... More

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5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I stayed here for our first trip to New Orleans. Our room was on the 46th floor, so we were able to enjoy the benefits of a club floor. Lakeisha and Kate greeted us warmly every morning for breakfast in the club room. They were both extremely helpful with their vast knowledge about the area. Breakfast and... More

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Windsor, Canada
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

By far the best thing about this hotel is the location! All of the "must see" New Orleans tourist spots are within walking distance. Nice rooms, and nice staff. But...parking rates are ridiculous (yes I know you have to pay $$$ in any large downtown hotel, but still) No place to grab a quick snack in the hotel at night... More

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Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Sheraton is a great location on Canal Street for your stay in New Orleans. Close walk to most restaurants, the French Quarter, tour, sightseeing activities, and the Outlet shops. Hotel staff are very friendly and very helpful. The elevator set-up is great with an automated assignment of depending on floors requested. Room is spacious, comfortable, and quiet. The view... More

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Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Dear Wayne M, Thank you for taking the time to write about your great experience at the Sheraton New Orleans! We are so delighted to hear the staff and the hotel features exceeded your expectations! We are looking forward to welcoming you back to NOLA for the 7th time! More

Senior Contributor
23 reviews 23 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a very nice stay at the Sheraton New Orleans. The staff was super friendly - especially the housekeeping staff. The room was very clean, beds incredibly comfortable. The location is good - right on the edge of the French Quarter - very walkable. We had a wheelchair accessible room (not needed, but that's what they had) so the... More

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Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Dear secd, Thank you for a great and detailed review of your experience! We are so glad to hear you enjoyed our Housekeeping staff and rested well in our Sweet Sleeper. We hope you will join us again when visiting New Orleans. Regards, More

Little Rock, Arkansas
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel is new, clean, and modern. We were in a higher floor, and our room had a beautiful view of the city. The bathroom was very clean and well-lit. The bedding was very comfortable and new. AC was quiet and worked very well. Don't miss the electrical outlets on the sides of the nightstands; they are very... More

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Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Dear artravel481, Thank you for a great review. We are so delighted we exceeded your expectations! We look forward to your next visit. Regards, More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

406 photos of this hotel

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Room/suite (21)
Hotel & grounds (12)
Dining (2)
Bathroom (4)
Videos (1)
Other (73)

Expert photos: Taken by TripAdvisor travel experts

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The Hotel (45)
Sheraton Club Double Queen Room (55)
Restaurants and Bars (16)
Pool (10)
Governors' Suite (23)
Amenities (43)
Sheraton Club Room (32)
Deluxe Room (26)

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Dining (1)
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Hotel & grounds (5)
Pool/beach area (1)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in New Orleans #40 Business Hotel in New Orleans #47 Romantic Hotel in New Orleans #50 Family Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
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