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All 153 New Orleans hotels

Sheraton New Orleans Hotel

4.0 of 5 Hotel   |   500 Canal Street, New Orleans, LA 70130 (Central Business District)
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73%
Ranked #73 of 153 hotels in New Orleans
A recent review
5 of 5 stars reviewed yesterday
Mtucker58 Orlando, Florida
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585 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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English first
Orlando, Florida
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great food, comfortable rooms, great views, and amenities. The food was imaginative and perfectly prepared for breakfast, lunch and dinner over my 4 day convention. The fitness center was well appointed and maintained. Walking distance to the French Quarter-a welcomed site after a long night of experiencing the spirit of Bourbon Street.

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Ft. Lauderdale
Top Contributor
56 reviews 56 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Part-way through my week long stay, the Hotel lost power to my room and elevators. Personnel were wonderful, but my stay was ruined. So it's tough to give a true review for this one time problem. Let's just say it was an "adventure".

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear BobinFL, Thank you for sharing your feedback with us. I am so sorry to hear of your elevator experience and power outage. I understand it was a major inconvenience and truly apologize that your trip was ruined. I am happy to hear that our team was very helpful during this one-time incident and I truly hope that you will... More

Richland
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sheraton for a large convention at the end of June. My stay was for a week. This hotel has a great location, right on Canal at Decatur, on the edge of the French Quarter, within walking distance to everything. The hotel lobby is huge, very nice lounge in the center with good cocktails and great food.... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Sandi W, Thank you so much for taking the time to review your stay with us. I am elated to hear that you enjoyed your travel experience with us! We look forward to welcoming you every time you're in New Orleans. See you soon! More

Houston, Texas
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Overall I had great service from the time I checked in to the room service to the lobby bar to the banquet servers! Food is awesome and I love the HUGE tv they have in the lobby bar. Staff was attentive and the atmosphere at this hotel is just amazing. This by far is one of my favorite NOLA spots!

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Manchester, New Hampshire
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

I was at this hotel for a very large convention from 7/11-7/19. Worst stay ever. From the short staffing to the middle of the night construction, this stay was abysmal. Seems that management forgot to tell staff that there would be many large conventions/conferences scheduled this summer. In the first two nights, construction began at midnight and continued until 2:30... More

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Dallas, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Rooms had maintenance issues. TV way out of adjustment. Good news is maintenance staff was great and repaired everything. Room was VERY noisy and everything in room next door that was said could be heard as well as the hallway. No sound proofing in their rooms. Cafe was no where near what a Starwood property should be. Very poor service... More

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear Bob H, Thank you for taking the time to provide feedback about our property. This level of detail is extremely important to us so we know exactly how we can improve in the future. I am sorry to hear about your experience with maintenance upon arriving to your room, but so happy our team was able to repair everything... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

Check in was easy and staff was very accommodating! Easy access to all of the hot spots... literally a short walk from Bourbon street and easy access to the trolley... The room was quiet and clean. Had a very nice view of the city. If you want to be within a nice walk of everything this is the place to... More

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Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

Rome, GA
Top Contributor
52 reviews 52 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

I guess you couldn't find a better location...two blocks from Bourbon Street one way and two blocks from the Mississippi River and the casino the other way. Check in was painless and the young lady was very accommodating. We were there for a convention and she gave us a king room overlooking the River which we loved. Several times a... More

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Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you so much for a great review. We are delighted you enjoyed your visit and the great river view from your room. We hope to see you soon again when your travels bring you back to New Orleans. Sincerely, More

New York City, New York
Contributor
17 reviews 17 reviews
16 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

huge hotel, easy to get lost. but rooms were spacious and comfortable. lobby bar had good drinks. location is central, it is a quick walk to both the french quarter for all the touristy thing and to the warehouse district for hip bars and restaurants.

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Daniel A, Front Office Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More

kaplan, Louisiana, USA
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My son was scheduled for stomach tests early in the morning so we went in the night before. They were so accommodating for my little man. They honored his request to be "high" and when we couldn't find a microwave to heat up his broth because he could only have liquids, the hotel manager had the chef make him some!... More

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Luxury Hotel in New Orleans #45 Business Hotel in New Orleans #46 Romantic Hotel in New Orleans #49 Family Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is near the French Quarter, Royal Street, and Jackson Square. Our hotel is ideal for conventions, with over 100,000 sq ft of meeting space and a 30,000 sq ft ballroom. ... more   less 
Number of rooms
1110

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