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Sheraton New Orleans Hotel


Sheraton New Orleans Hotel
Hotel class 4 of 5
500 Canal Street, New Orleans, LA 70130
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Traveler Reviews

70% Recommend
3.5 of 5 stars 241 reviews
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By trip type
All (241)
[ Date ] [ Rating ]
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4 of 5 stars
HinkyGirl 2 contributions
Sydney, Australia
Jul 14, 2009 | Trip type: Couples New

We booked this hotel through Excite so got a good deal - it looked good and the location was perfect. When we checked in we were told that the room we had booked was not yet available so they offered us a disabled room which was pretty much the same but slightly bigger. We opted to take this as we... more

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4 of 5 stars
luckieharley 2 contributions
northern VA
Jul 8, 2009 | Trip type: Couples

my husband and I booked 4 nights at the Sheraton new Orleans for the Essence Music Festival. Before booking this hotel we did the research and read what others had to say about this hotel. The hotel is large and has a party atmosphere. upon check in the front desk was somewhat helpful but did not seem to know alot... more

Great
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4 of 5 stars
WunderlustKing 9 contributions
NJ
Jul 2, 2009 | Trip type: Couples

The location can not be beat. Rooms were clean, but outdated, which was no big deal, since we were only there to sleep and we slept well. We were there for the city, so we couldn't care less about TVs, whether they were flatscreen or not. We got plenty of excercise by walking around, so we didn't use the gym.... more

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1 of 5 stars
cxbonne 11 contributions
Portland, Oregon
Jul 1, 2009 | Trip type: Friends getaway

Checking into the hotel I was confirmed into a Double bed room but when I arrived in the room it had only one bed. This was fixed and I was placed into the double room. Front desk agent spoke to me in "uh-huh's" and head shakes as if I was some sort of inconvinience not a paying customer. The next... more

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2 of 5 stars
JosieMichigan 1 contribution
Michigan
Jun 30, 2009 | Trip type: Business
1/1 found this review helpful

I reserved a River view room with floor to ceiling windows and a king size bed for 2 adults and 1 child. I received 2 confirmation messages. Upon arrival at 6:30 pm, there was a considerable line to check in. I discovered a kiosk for self check in and was told my room was unavailable and to try later. I... more

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1 of 5 stars
mrp721 3 contributions
New York City
Jun 27, 2009 | Trip type: Business
1/2 found this review helpful

We checked into our room and the carpet was soaking wet because they just washed it. Then my colleague lost her wallet in the hotel and we spent 13 hours dealing with incompetence with security, desk managers, and the concierge desk. At each step of the process people gave misinformation, didn't follow through, and were rude and defensive on top... more

Management response from
Alan Richey, Director of Rooms

I am very sorry that the carpet in your guest room was still wet and understand it was frustrating, when trying to resolve the issue of your colleague’s lost wallet, that the service from our staff was unacceptable. Regrettably, there are missed opportunities by our staff and in this instance it appears that we did not meet our usual standards....

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3 of 5 stars
bogeyboi 21 contributions
Illinois
Jun 15, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Spent 2 weeks here for business and I agree with most of the previous posts. You cannot have a better location (Canal Street and a short walk to French Quarter). Restaurants, Souvenier Shops, Fast Food (don't know why you'd want this with all the great authentic food options around), etc. The lobby is well appointed and HUGE. Bar/Bistro is on... more

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4 of 5 stars
imapoohbear 1 contribution
imapoohbear
Jun 15, 2009 | Trip type: Couples

First I will start with the negative b/c that way we all read reviews right, My room was a little out dated, like they have upgraded it in a while, The bathroom was clean, not as clean as it should be for theSheraton. The parking was expensive, but if you look at it in the aspect that you can park... more

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1 of 5 stars
USCANN 1 contribution
Santa Rosa, CA
Jun 9, 2009 | Trip type: Couples

We stayed there May 27 - June 1. We got our room through bestfares.com and it was supposed to be king bed, club level overlooking the River. When we checked in, this type of room wasn't available. The room we stayed in, 2728, had double beds and my bed had bed bugs!!!! 12 bites. When I reported the bites, the... more

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3 of 5 stars
hkshelton 10 contributions
Reno, NV
Jun 2, 2009 | Trip type: Business, Solo travel

Recently completed a 3 night stay at the Sheraton New Orleans. I booked a room at the conference rate of $165 a night. A few days before my trip, I checked the rates and found that Sheraton's online rates were lower, and I could book a club level room on hotels.com for $109! Unfortunately, my reservation required a 3 day... more

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Sheraton New Orleans Hotel Also Known As

Address: 500 Canal Street, New Orleans, LA 70130
New Orleans Hotels Sheraton New Orleans Hotel
3.5/5.0
241