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Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
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Sheraton New Orleans Hotel
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Sheraton New Orleans Hotel
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807 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is a short walk from the French Quarter.. Very clean rooms and comfortable beds. The vanity is not very large , actually so small that my husband and I could not place both of our toiletries there. We only had one night so it was not a problem. This hotel is very quiet at night. Not noisy like... More 

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Arlington, Virginia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Sheraton New Orleans on October 2014 for a work conference. The conference was also in the hotel, which had great meeting facilities. Room was very nice: updated and comfortable. I ordered room service twice and the food was just ok, very expensive. Neither of which were shocking. Good service, friendly staff. I had a great view of... More 

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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Waited an hour for our luggage. Had to finally call front desk to have it delivered to room. Housekeeping stopped by with "products" that were missing from room. Room service menu not in room. Had to call for that. Every call to room service (ie pickup) was routed through front desk even though there was a separate phone button for... More 

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Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

I experienced the best customer service ever! Anything that I asked for was at my door within 15 minutes and even got a follow up telephone call to make sure that my needs were met! Bed was very comfortable.

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Los Angeles, California
Top Contributor
53 reviews 53 reviews
49 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a last minute booking that I got on PLine for bidding 100 bucks! The hotel is in a great location, staff is very friendly and professional, rooms are a bit tiny - but very clean, comfortable, and well appointed. The a/c worked well, shower pressure was great, bathroom was large, and the BEDS were to die for! Like... More 

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Halifax, Canada
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The Positive facts: -> Hotel is newly renovated and clean. -> Staff are pleasant. -> Beds and Housekeeping are pretty good. Property is modern and located near the french quarter. Location wise nothing to complain about. Lots of great restaurants in the vicinity and great views from the rooms. The Negative facts: -> Hotel is incapable of resolving billing issues.... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Adam D, I apologize for your experience with billing here at the property and welcome the opportunity to speak with you directly so that we can correct your stay. I can be reached directly at 504-595-6270. I look forward to connecting with you soon. More 

Senior Contributor
25 reviews 25 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sheraton New Orleans, a block from the ST. Charles streetcar line, is on the edge of the French Quarter and the CBD. A perfect location. The hotel has completed it's renovation and the rooms are clean and fresh. they have a great exercise area with new equipment. The only negative I found was their computers. They use windows 8 and... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Tim A, We value you as our guest and thank you for your honest feedback. Thanks for taking advantage of our Sheraton Fitness Center Powered by Core Performance - truly a gem for the exerciser on the go! You have a great point about our Link @Sheraton Experienced with Microsoft computers. Not everyone is accustomed to Windows8 so some... More 

NY
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We cruised into New Orleans from the east coast; our first time in this beautiful city. We did not allow enough time to enjoy the city. We were somewhat house bound at the Sheraton New Orleans Hotel. It was the wind and what a wind it was. The hotel with it breathtaking views allowed us to watch the river actively... More 

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hei1980, We're happy you cruised right into our hotel back in April of 2014. do make for spectacular viewing even in the most unpleasant weather. You'll be happy to hear that we've changed up our Roux Bistro menu a bit and welcome you to try our new options with that infamous, Creole Louisiana flare. We hope you and your partner... More 

Island of Hawaii, Hawaii
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Mississippi River view we had from our hotel room was such a nice surprise. The hotel is clean and our room was spacious. The food was delicious and the staff was friendly and accommodating. Great location too!

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Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Tracey S, Thank you for joining us from Hawaii! We appreciate you as our guest and value your feedback. Thank you for taking a moment to share your experience with us. We look forward to welcoming you back in 2015! Happy Holidays1 More 

Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were nice,service was responsive, I attended a conference, and had to check back in because of a canceled flight. The manager gave me the conference rate. The bathroom faucets leak and the swimming pool is sub par for such a hotel.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Abayomi S, We value your feedback and thank you for sharing your December experience with us. We hope you will join us again very soon. Happy Holidays! More 

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Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#19 Luxury Hotel in New Orleans
#45 Business Hotel in New Orleans
#47 Romantic Hotel in New Orleans
#61 Family Hotel in New Orleans

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