We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New Orleans Hotel

4.0 of 5 500 Canal Street, New Orleans, LA 70130
Hotel website
Hotel deals
Click for phone number
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton New Orleans Hotel
Professional photos View all
Browse nearby
Sheraton New Orleans Hotel
Write a Review

738 reviews from our community

Traveler rating
    252
    283
    125
    44
    34
See reviews for
90
198
19
228
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (738)
  • Mar-May only
    (142)
  • Jun-Aug only
    (274)
  • Sep-Nov only
    (203)
  • Dec-Feb only
    (119)
All months
Contributor
19 reviews 19 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Let me begin with some positives. The lobby space was beautiful. The large screen television in the lobby bar area was perfect for watching all the college and NFL football games, Front desk was amazing. Housekeeping was great. I asked for more towels and hair conditioner and received them on a timely basis. When I came into the room, I... More

Was this review helpful? Yes 1
Colorado
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just returned from a trip to Nola and we stayed at the Sheraton New Orleans. Couldn't have asked for a better location on Canal Street. Everything was within walking distance and the street cars were nearby. Great view from our room out to the river and the bridge. Our room was very clean, however, it took housekeeping forever to get... More

Was this review helpful? Yes 1
Columbia, South Carolina
Top Contributor
51 reviews 51 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We relocated to Sheraton after a dismal evening at another local New Orleans hotel on a recent family trip. After experiencing a "historical" hotel that seemingly kept the original furniture and possibly the original dust, we wanted a name we could trust and quite frankly we trust Sheraton. Ultimately, a fantastic stay with clean, comfortable beds; a fantastic view of... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Qayaq, Thank you for trusting us with your night after an unfavorable experience at another hotel. We're so happy we could oblige. We apologize for the hike from the 34th floor stairwell, but appreciate you for taking the fire alarm seriously. We have vastly improved our alarm protocol since your February stay and hope to welcome you again very... More

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Went there for a conference and the hotel was very clean, staff very very friendly. They were willing to go the extra mile for you and not expect anything. The concierge desk were very helpful as far a local attractions, restaurants, anything. They told me what to avoid and places to see. The Harrah's Casino is walking distance, Bourbon Street... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Ricardo H, Sounds like you had quite an amazing stay! Thanks so much for taking the time to share your feedback. You're right! There's so much to do and it's all within walking distance from our hotel. We're so happy you were able to enjoy the sights and sounds, and we hope to welcome you back the next time... More

Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

i have just returned from a four night stay at the Sheraton in downtown New Orleans, LA. and really enjoyed our stay! The room had a great view of the river and downtown area, was very modern in look and amenities, and everything worked! I had never seen this type of elevator, where you push the floor you want to... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Ports707, We're so happy you enjoyed your stay at the Sheraton New Orleans Hotel! Thank you for sharing your feedback with us. While we are happy to please you with our views, Schindler elevator system, and Make A Green Choice program, we thank you for recognizing our areas of need. We are in the process of re-training our Housekeeping... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very nice hotel. The room and the overall service was nice. After overcoming the initial scare by one of the reception clerks who checked us in; it was a pleasant experience thereafter. The clerk had attempted to give my wife and I a room with double bed instead of the king bed I had booked months earlier.. After we protested... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear onisegun, While we appreciate you for being so complimentary of our hotel and your stay with us, we do apologize for your check-in experience. The Director of Front Office has been notified and will use this as a coaching opportunity with the team. Again, thank you for your generous feedback and we invite you back with us the next... More

Richmond, Virginia
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is just outside the French Quarter and is therefore within easy walking distances to amazing restaurants. You could also pick up the two different trollies within a block. I had an event at the Convention Center and it was only a 15 min easy and safe walk. The downside is the noise outside at night. Try to get... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi ChurchHillVA, We're so pleased to receive such a positive review from your October stay with us. We value your feedback and thank you for taking the time to do so! We welcome you back the next time you're in the Big Easy whether for business or leisure. We hope to see you again soon! More

Decatur, AL
Top Contributor
50 reviews 50 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 1 week ago

I read quite a few reviews before coming to this hotel. I was staying here for a business conference, so I really didn't have a choice It seems that quite a few folks have had issues with the "go green" feature of the hotel, and my stay was no exception. Not worth the hassle to argue with them about it.... More

Was this review helpful? Yes 1
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi JMRN, We truly want to thank you for not only taking the time to review your stay with us, but for doing so in such great detail. Please allow me to address some of your concerns: You are correct. There is a disconnect in communication regarding our Make A Green Choice program. It's not always clearly defined and that... More

Woodinville, WA
Top Contributor
98 reviews 98 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Large hotel, right on heart of action for French Quarter. Easy to access restaurants, beaux carre area, trolley, riverwalk, WWII museum, etc. If you just want convenience, it is good. If you want charm and personal attention, pick something in garden district as we have had several nights w/siren sounds, etc. If you book here, get a higher floor and... More

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi carrieul, Thank you for taking the time to share your Sheraton New Orleans experience. We truly value your open and honest feedback. We are so happy you enjoyed the location of our property, but disappointed that we missed the personalization mark with you. We invite you back to our property the next time you're in the Big Easy so... More

Senior Contributor
33 reviews 33 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I agree, the front desk staff was abrupt and uninterested. Moving on, the hotel staff were professional, friendly, and courteous. The cost is very high but the location is great. The view from the room is memorable.

Was this review helpful? Yes
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Keith S, Thank you so much for taking the time to share your Sheraton New Orleans Hotel experience with us! We truly value your feedback. Our Director of Front Office has been notified of your experience during check-in and will use this as a coaching opportunity with our team. We are so happy you enjoyed our location and the... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton New Orleans Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Orbitz, Priceline, TripOnline SA, Amex, getaroom.com, Despegar.com, Travelocity, Reservation Counter, Hotels.com and Tingo so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton

434 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (171)
Viewed
Hotel & grounds (13)
Viewed
Pool/beach area (1)
Viewed
Bathroom (5)
Viewed
Room/suite (24)
Viewed
View from room (31)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
4:22
Videos (1)
Viewed
Other (93)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (250)
Viewed
Amenities (43)
Viewed
Deluxe Room (26)
Viewed
Governors' Suite (23)
Viewed
Pool (10)
Viewed
Restaurants and Bars (16)
Viewed
Sheraton Club Double Queen Room (55)
Viewed
Sheraton Club Room (32)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Dining (1)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay