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New Orleans Marriott

3.5 of 5
555 Canal Street, New Orleans, LA 70130 (Central Business District)
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New Orleans Marriott
Ranked #76 of 150 hotels in New Orleans
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1,237 reviews from our community

Traveler rating
    270
    527
    304
    88
    48
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Families
154
 
Couples
312
 
Solo
66
 
Business
390
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Alberta
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

The check in was approximately a 5-8 minute wait, but considering the amount of people checking in, it was acceptable. The room was a little smaller than average and did have a musty smell to it, but the beds were awesome. In regards to the musty smell, I figured everywhere was like that due to the humidity, but friends of... More

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Chatham-kent
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2013 NEW

We booked the Marriot for the location for the attractions we wanted within walking distance. The staff was super friendly and very helpful. The rooms were adequate but our first room had a musty smell which they did move us to another one , the food was good but a little pricey. One staff member that went out of his... More

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dallas
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 19, 2013 NEW

The location is good. The service on the 1st day was horrible. I have never asked to move rooms but the overwhelming chemical smell burned your eyes and throat so we asked for another room. They asked us to come down and get new keys. I requested that we are not moved to a room with them same issue and... More

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See 3 more reviews by DallasCat_10 for New Orleans
Kori J, Resident Manager at New Orleans Marriott, responded to this review
May 22, 2013

Dear DallasCat_10, I am sorry to hear that your stay got off to a rocky start. That's certainly not how we like to welcome a guest to our hotel. As you found, we're committed to making things right, and we'll go to any lengths to ensure comfort. If there's one thing we value above all else, it's service, and that's... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 19, 2013 NEW

First impressions count for a lot, right? My cab pulled up to the garage, past a HUGE crowd of fanny-pack wearing tourists waiting for a bus in front of the surprisingly small doorway to the hotel. UGH. Then came the 15-minute wait to check in, which I know happens sometimes, but when they're obviously used to having large groups you'd... More

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See 2 more reviews by Michel93 for New Orleans
Kori J, General Manager at New Orleans Marriott, responded to this review
May 22, 2013

Dear Michel93, though we do host many conventions/conferences, we're committed to maintaining a relaxed environment for casual travelers. I'd like to personally apologize for any trouble that the large crowds may have caused. Part of managing a large hotel is figuring out how to get folks from A to B as quickly as possible. Our elevator system has been a... More

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CT
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 19, 2013 NEW via mobile

As many other reviews have noted, the location is good if you want to be close to Bourbon and in the middle of the beaten path. The hotel's height makes hearing street noise a non-issue if you are on a higher floor (we were on 16). And, the river + downtown view was great. However, because of the tiny rooms,... More

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Kori J, Resident Manager at New Orleans Marriott, responded to this review
May 22, 2013

Dear fire100, thanks for your honest feedback. While we're glad you took note of our location and staff, it's disappointing to hear that you won't consider staying with us again. If there's anything I can do to help change your mind, please let me know. We have many different rooms and travel packages to choose from, and I'm confident that... More

DENVER
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 of 5 stars Reviewed May 18, 2013 NEW

Southern hospitality is redefined by this hotel in the Big Easy, located just blocks from the French Quarter. We stayed at this hotel for three nights as a family and really enjoyed our trip. The location is excellent, the views on the Riverfront side are magnificent and we were lucky enough to have a corner room with a Murphy Bed... More

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San Antonio, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2013 NEW

Great service and nice, clean hotel. The staff is very friendly and helpful. The beds are comfy and they clean your room really well. The pool is nice and clean but the service out there is a little slow.

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See 2 more reviews by lovelyone8888 for New Orleans
Fort Valley, GA
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 17, 2013 NEW

I stayed at this hotel for a conference the second week of May 2013. I have no complaints about the property. Check in was fast and friendly, I appreciated that given a lot of people were checking in at the same time; an additional staff person was assigned to keep the line moving by prompting people when the next front... More

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Kori J, General Manager at New Orleans Marriott, responded to this review
May 22, 2013

Dear ciriasly, it sounds like you had a great time here during your conference. I hope you're able to visit again soon, because there's always something new to see here in New Orleans. As you noted, our location makes exploring easy; just step outside and head in any direction! Perhaps during your next visit, our concierge can direct you toward... More

Wilmington, North Carolina
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 17, 2013 NEW

First of all, great staff everywhere, from Earl at the bell stand throughout the whole hotel. I had a button missing from a shirt. A lady in housekeeping sewed it on for me right away. There was universal friendliness and even a spirit of extended family among the staff. My suite, 2203 and 2205, was QUIET and big and really... More

Was this review helpful? Yes 1
See 2 more reviews by Tom M for New Orleans
Kori J, Resident Manager at New Orleans Marriott, responded to this review
May 22, 2013

Dear Tom M, we're so happy that you felt at home at the New Orleans Marriott. We really do feel like one big family here, and that's a feeling we hope extends to all of our guests. Whenever you're in town, you can rest assured that all of your needs will be taken care of. From your room, to the... More

Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2013

Very friendly from the time I hit the door. Beds are awesome, only issue was with elevators during a convention check in but everything else was great. Location is very convenient to French quarter & downtown activities

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See 4 more reviews by Runnin26 for New Orleans
 
 
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Hotel Summarization (Beta)

What travelers say

  • French quarter(110)
  • Bourbon street(48)
  • Great location(42)
  • Elevator system(31)
  • Very nice(27)
  • Valet parking(21)
  • Hotel staff(13)
  • Canal street(12)
  • Friendly and helpful(10)
  • Flat screen TV(9)

Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#52 Family Hotels in New Orleans
#57 Business Hotels in New Orleans
Price Range: $$
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
New Orleans Marriott Hotel New Orleans
New Orleans Marriott Hotel
Marriott New Orleans

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