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New Orleans Marriott

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555 Canal Street, New Orleans, LA 70130
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New Orleans Marriott
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New Orleans Marriott
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2,229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the New Orleans Marriott on Canal Street for a bachelorette party in June of 2014. The staff was friendly and prompt, the lobby is a circus but fairly well appointed, and I enjoyed the bar service. The rooms, however, are dull, outdated, and overpriced. The location is perfect and I'd happily return if I could be assured... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 3 days ago NEW

I booked two rooms for the Memorial Day weekend. The only good thing about this hotel is the location. If you're looking for good (or even decent) service and cleanliness, I beg you to stay anywhere else. The poor quality of the hotel makes sense when you consider the management team and their lack of concern for guests' basic needs.... More 

Was this review helpful? Yes 4
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear Ngan V, Thank you for your recent feedback. It sounds like we did not help make your trip to New Orleans any better as you described your arrival day into the city. We do apologize. We agree Memorial Day weekend was very busy, but it does not excuse some of the issues you encountered with waits and cleanliness. If... More 

Senior Contributor
32 reviews 32 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I came to this Marriott because I attended a medical convention being held at the convention center a few blocks away, The staff were very helpful and the rooms have recently been redone and look very nice and "hip"! While I was staying here I needed to sign some important legal papers which required me to print off, sign and... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Lmprx, We are delighted that our hotel exceeded your expectations for your recent trip to New Orleans for a convention. Thank you for letting us know how much you loved our above-and-beyond hospitality, fantastic concierge service and our brand new M Club Lounge. It is so wonderful to hear how much you loved the luxurious experience of our new lounge... More 

New Jersey
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

We decided to stay here during the long Memorial Weekend 2015 in part because I wasn't too thrilled with the Crown Plaza during my last visit to NO back on Halloween 2003. The Marriott's beds never seem to disappoint. However, this weekend was extremely business & we had to wait for a room to become available. We arrived at the... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

A W, We would like to thank you for sharing your feedback with us regarding your experience at our hotel over the long Memorial Day weekend. While we are glad that you did enjoy the room you ended up with, we are beyond disappointed to hear about the journey to get there. We are truly sorry about any inconvenience you... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the Marriott, 555 Canal Street, the hotel was clean and proprely staffed. The food was great. There's a full service Starbucks in the lobby as well. We did have a few issues with housekeeping but they were resolved quickly and with customer care (we were given a 70 dollar voucher to use at the bar /dining room).... More 

Was this review helpful? Yes
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear BLUE2013, We're glad to hear you enjoyed so many of the amenities of our hotel and it's location as well as had your issue resolved quickly. Come back and see us next Jazz Fest! (We've heard the lineup will again be top notch!) More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

Good location, good price and a bed that was so cozy and comfy that we made sure to take a nap every day of our getaway weekend. Friendly staff made good suggestions of things to do and how to get there. Room service was quick and delicious. Our only complaint was a long wait to check in, but it was... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Vicky R, We absolutely love reading reviews from our guests letting us know what makes their stays special and yours is no exception. Thank you for taking the time to fill us in on what you loved about your experience from our ideal location and friendly service to our delicious room service and comfortable beds. We are so glad you... More 

Woodbury, New York
Top Contributor
166 reviews 166 reviews
33 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very large hotel makes it a bit impersonal. Great location for taking walks/ and shopping strolls while on work breaks. If you are taller than average you will not be able to stand up straight under the shower head.I tried 2 rooms and I am only 5'5" Got an upgraded room the 2nd time around for being Platinum- Good lighting.... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Wendy Z, Thank you for taking the time to share your helpful and valuable feedback regarding your recent stay. While we are pleased that you enjoyed our efficient elevator system and spacious guest rooms, we are sorry to hear that not every aspect of your stay was as perfect. We truly appreciate your input regarding our showers. Our Elite Members... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

There is construction going on in the hotel, which we weren't told about until we arrived in the room, where there was a sign advising of the noise and that construction will be going on from 9a-5p. The following morning we started hearing noise around 8am and full on construction exactly at 9. When we called to complain, we were... More 

Was this review helpful? Yes 1
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear JAMDPT30, Thank you for your recent submission; our apologies for not informing you at check in about the noise you encountered while they are renovating parts of the hotel. I completely understand your frustration of not knowing what was going on! The good news is that we are nearing the end and would love to see you again as... More 

Foley, Alabama
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

We booked 2 hotel rooms through USAA's travel service for this hotel for the Memorial Day weekend. We waited in line for over an hour to check in only to be told that there wasn't a reservation on file. Mind you we came at 4pm because we were told check in is at 4 and their excuse was that all... More 

Was this review helpful? Yes 1
Amy H, Front Office Manager at New Orleans Marriott, responded to this review

Dear DRF89, Thank you for your recent feedback regarding your check in and stay with us. We agree; it does not appear you had a good experience whatsoever while trying to check into your accomodations. Should your travels bring you back to New Orleans soon, please do not hesitate at all to contact a Front Office leader to ensure we... More 

Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good location, clean and comfortable. Excellent front desk, doorman and concierge service. Pool area needs work- no bar service unless a holiday weekend. The pool is between towers and is a wind tunnel. The 5Fifty5 restaurant is undergoing renovation so they at are serving in the lobby bar. Food so so.

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Sheryl L, We would like to thank you for your honest and valuable feedback after your recent stay with us on Canal Street. We are pleased that you loved our location, clean and comfortable property and fantastic service. We appreciate and value your input regarding our pool area and dining. We hope to have the opportunity to provide you with... More 

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