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New Orleans Marriott

3.5 of 5 555 Canal Street, New Orleans, LA 70130
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New Orleans Marriott
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New Orleans Marriott
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2,038 reviews from our community

Traveler rating
    492
    870
    470
    139
    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Great location, but this is one of the worst Marriott's I have ever stayed at. One tower was almost renovated, but there were no desks in the rooms. The tower that was not renovated had older, shabby furniture and terrible housekeeping. It took me 2 days and a direct conversation with a manager to get a clogged shower drain fixed,... More 

Was this review helpful? Yes 3
Janee C, Guest Experience Supervisor at New Orleans Marriott, responded to this review

Doc199, Thank you for taking the time to provide feedback in regards to your recent stay at the New Orleans Marriott. I am deeply sorry about the inconveniences that took place while in our care. Your feedback has been shared with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our... More 

Bowling Green, Kentucky
Top Contributor
62 reviews 62 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A lovely hotel with great public spaces in the right part of town for access to shopping, restaurants and nightlife. The decor is a bit dated in some rooms, and you can't access the 5th floor conference rooms by stair, only by elevator (to be caught on 1st or 2nd floor). Was there during a biker convention: the bikers filled... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

EJISK, We truly appreciate you sharing this review with us! We are glad that you enjoyed our atmospheric public spaces to spend time before heading out in the Big Easy. It is also great that you appreciated our French Quarter location with easy access to dining, shopping, and more. We are sorry to hear that you experienced noise during your... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Went for Mardi Gras in March of 2014. Went down with a few friends and shared a room. Great staff, Great experience. Clean rooms, great location, staff had great suggestions for non locals as well. Would stay again.

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

dantH9691KD, Thank you for the kind review! We are so glad that you enjoyed your stay and we hope you and your friends had a blast celebrating Mardi Gras last year. We are thrilled that our helpful staff, excellent location, and immaculate rooms all contributed to a great stay in the Big Easy for you. We hope to host you... More 

Sarnia, Canada
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We moved to this hotel on our final day in New Orleans since we had points for this stay. (free night in New Orleans rocks!) The hotel was very busy as everyone from Ohio State was leaving. The location is great being right on Canal Street that has restaurants, stores etc within walking distance. I love gambling so it was... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Born2Travel_Samia, We are so glad that you enjoyed your night at the New Orleans Marriott! Thank you for filling us in about everything you loved during your stay. We are especially glad that you loved our Canal Street location, high-efficiency elevators, and our comfortable accommodations. We would love the chance to host you again so we can be sure to... More 

Cincinnati, Ohio
Top Contributor
140 reviews 140 reviews
67 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have stayed at the Marriott on Canal street quite a few times over the years and I have never had a bad stay at the hotel. They use the amazingly comfy Marriott bed, bedding, and pillows. You will not have a bad nights rest. They can't stop you from drinking to excess on Bourbon street or the subsequent hangover... More 

Was this review helpful? Yes 1
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

honeymoonin, We could not be more thrilled with how much you have enjoyed staying at the New Orleans Marriott over the years! Thank you very much for your continued loyalty to our hotel. We are very pleased that you love the immense comfort of our beds, our well-appointed concierge lounge, and our high-efficiency elevators. Above all, we are glad that... More 

White Plains, New York
Top Contributor
57 reviews 57 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This large hotel is in the midst of major renovations. It is perfectly situated within steps of the French Quarter, great restaurants, major attractions of this magnificent city. Clearly a lot of money has been invested in such things as a new elevator system and total room renovations. With all that it has going for it, one would expect a... More 

Was this review helpful? Yes 2
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

richchar, Thanks for sharing your experience with us! We are pleased that you enjoyed the remodeled room you received and appreciate your feedback concerning the draw space. We have also shared your feedback regarding the noise and the elevator wait time you encountered with the appropriate team to prevent from reoccurring. We do hope to welcome you back in the... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

I had a bit of a problem with the condition of my room. The staff, Cari in reception and Shonta Philiips of the leadership team, were extremely helpful. Shonta provided the best customer service I've ever experienced in a hotel and made a bad situation much better.

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Mkg123, While we are disappointed to hear about your initial problem upon arrival, we are beyond pleased that Shonta was able to go above and beyond to ensure that the problem was resolved and that you were able to enjoy an exceptional stay. Thank you very much for sharing this with us and letting us know about Shonta's exceptional service!... More 

Oak Ridge, Tennessee
Top Contributor
134 reviews 134 reviews
37 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

When I checked in the very polite guest agent remarked she was giving me one of the "brand new" renovated guest rooms. This is a pretty old hotel so I was looking forward to the improvements. And, with little exception the room isn't all that improved. They have added a ridiculous movable tray table in the room to replace any... More 

Was this review helpful? Yes
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

Bill L, Thank you for sharing your feedback concerning the room you received. We agree that the work station in the room needs to be improved upon and that is why we will be receiving a new work station and chair for all rooms this spring. The new and improved design fits the needs of our modern business traveler, like... More 

Chicago, Illinois
Top Contributor
292 reviews 292 reviews
90 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This hotel has two towers....and our experience here was mixed. This property is one of the few Marriott-owned - and managed - properties. Front desk service was less than desired, with one exception. Out of our four interactions with the front desk, only one of the four agents was professional and helpful; the other three were young and not interested... More 

Was this review helpful? Yes 2
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

Dawn_St_Charles, We are pleased to hear you found our newly remodeled room you received to be comfortable. As you have shared in your review, we are looking forward to the completion of our room remodeling which is on schedule to be finished summer of 2015. It is concerning to hear that service you were provided were not all as engaging... More 

Dallas, TX
Top Contributor
52 reviews 52 reviews
42 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel and staff are nice. The room service is good and fast but the Valet is overpriced. I feel at almost $42.56 a day to park that is highway robbery!! I did give four stars for the staff,food,cleanest and newness of hotel.

Was this review helpful? Yes 1
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

brownard, Thank you very much for your feedback after your recent stay with us! We greatly appreciate every word. It is great to hear that you found our staff to be incredibly friendly, our room service efficient and delicious, and the cleanliness of our accommodations. We hope you had a chance to ride the nearby streetcar to one of the... More 

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Hotel Summarization (Beta)

What travelers say

  • French quarter(90)
  • Bourbon street(35)
  • Great location(32)
  • Elevator system(24)
  • Very nice(21)
  • Valet parking(16)
  • Hotel staff(13)
  • Friendly and helpful(10)
  • Canal street(5)
  • Convention center(5)

Additional Information about New Orleans Marriott

Address: 555 Canal Street, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Orleans Marriott 3.5*
Number of rooms: 1310
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Also Known As:
New Orleans Marriott Hotel New Orleans
Marriott New Orleans
Hotel Style:
#48 Family Hotel in New Orleans
#64 Business Hotel in New Orleans
#69 Romantic Hotel in New Orleans

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