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New Orleans Marriott

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555 Canal Street, New Orleans, LA 70130
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1 room 1 guest
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New Orleans Marriott
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2,384 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans, Louisiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Never did I imagine that the New Orleans Marriott would have such impolite and tactless customer service employees. Upon arriving to our room I noticed our toilet needed to be cleaned. When I called for service, the employee who answered the phone asked if I needed a room with two double beds, to which I replied "yes." Then she quickly... More 

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Virginia, United States
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Mariott had the best prices of the big hotels on Canal Street. Staff was very friendly and helpful, and the room was nice and comfortable with a mini fridge. Bathrooms are a bit tight, but not too big of a problem. 20th floor had great views! I would definitely stay again.

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

laureno650, We would like to thank you for taking the time to share your thoughts on our Canal Street hotel. It is great that you loved our friendly staff, comfortable guest rooms and stunning views. We hope you were able to get out and explore all that the French Quarter has to offer. Should you return to New Orleans in... More 

Houston, TX
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just loved this property. For a building with so much traffic, it's a fabulous property. The lobby is very clean and huge. My review is on the room and sleep quality. I am usually not impressed with Marriott beds but this property had one of the most comfortable beds I have slept in with cool sheets and great mattress. The... More 

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

roneilltx, What a delight it was to hear that you loved our property so much. We are thrilled that you found our accommodations comfortable, our location incredible and our lobby spacious. We always love to hear what our guests enjoy most about their time with us. Thank you for your kind words and we hope to welcome you back soon. More 

New Orleans, Louisiana
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a great hotel! I was pleasantly surprised by this giant of a property. It's Canal street location felt quiet and safe, more so than other Canal Street properties where I have stayed. Django, Sara at registration, and Darrell in the M Club made my stay special!!! Sara was very friendly, accommodating my early check-in and giving me direction on... More 

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

EatPrayLoveNOLA, We love hearing that you were so pleasantly surprised by our property during your recent visit. It is wonderful that you found our Canal Street location perfect, our staff exceptional and our guest rooms inspiring. We appreciate you letting us know about the exceptional service you experienced from Django, Sara and Darrel. We are so glad that you would... More 

Denver, Colorado
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Very close to all the great things to see in Quarter, close to some nice restaurants and Bourbon Street. It is an Older Hotel, the JW is across the street and it was much nicer. I was here for a conference and the conference area was very nice and it was very nicely done. My room was a meeting room... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Have never stayed here before but was pleased. Friendly staff and you can't beat the location. Within comfortable walking distance to Bourbon Street. Room was cleaned well each day and will want to stay here again when we go back to New Orleans.

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Carly G, We are so glad to hear that you enjoyed your first stay with us! It is great to hear how much you loved our friendly staff, unbeatable location and well-kept guest rooms. We are also happy that you were able to explore the city by foot from our Canal Street home. We look forward to welcoming you back... More 

Roanoke, Virginia
Level Contributor
131 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at a lot of Mariotts and this was by far my favorite. It's in a great location for tourism, right on the edge of the french quarter and close to all the fun stuff downtown. The staff were all very friendly and helpful. There was a recent renovation which shows. The bathroom in my room was a... More 

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

KNCASS, We could not be happier to hear that you found our hotel to be one of your favorites you have experienced. Thank you for taking time out of your day to let us know what you loved about your time with us. It is great that you loved our perfect location for exploring, helpful staff and newly refreshed property.... More 

Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location is superb, three blocks only from bourbon street. The room is clean and big, very comfy bed. Parking is expensive, you might want to park on camp street - it's about half the price. My room wasn't serviced one day even though I asked… However on checkout morning I was asked three time if I want service to the... More 

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Guy D, We are so glad that you had such a great time staying with us in New Orleans. We love hearing how much you enjoyed our fantastic location and clean and comfortable accommodations. We do keep our parking costs in line with other hotels in the area but our team is always happy to show you other options nearby.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Great place ....perfect location.... Everyone was friendly. Guy who makes bloody Marys in the lobby makes a very good one. Would stay here again. M club has an awesome breakfast buffet. When the hotel is fully booked allow enough time for the elevators. Can be very slow.

Was this review helpful? Yes 1
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Barbara S, We are delighted to hear that you enjoyed your stay with us on Canal Street! We are so glad that you loved our perfect location, delicious drinks and fabulous new M Club Lounge. Thank you for letting us know about the delays you experienced with the elevators. We hope this did not inconvenience you in any way. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms were a little small and the bathroom had a drop ceiling, you can hear the street and the elevators made noise all night. But the beds were comfortable, the room was clean and the location was great. I was also very impressed with the banquet food, it was fantastic!

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

RunnerMom39, Thank you for taking the time to share both your positive and constructive feedback on our hotel. We are thrilled that you loved our comfortable accommodations, fantastic location and exceptional dining. We are sorry to hear that our guest rooms did not exceed your expectations and that you experienced noise from the elevators. We hope this did not inconvenience... More 

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