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New Orleans Marriott

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555 Canal Street, New Orleans, LA 70130
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Best prices for: 1 room 1 guest
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New Orleans Marriott
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New Orleans Marriott
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2,186 reviews from our community

Traveler rating
    535
    915
    507
    156
    73
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278
535
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731
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Location was great, and the products in the room were nice. Beyond that... Cockroaches (more than one) in my room, $38 a night for parking, no fan in the bathroom, no safe in the room, and the room overall was just less than impressive for the cost.

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed in this hotel for a business trip. Nice location, dated hotel and horrible housekeeping service. We were there for four days and three out of the four days our room wasn't cleaned when we finished our meetings at 5pm. The only day it was cleaned in a timely fashion was the day I called and asked them to clean... More 

Was this review helpful? Yes 1
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

macpack248, Thank you for sharing your feedback. I am sorry to hear our housekeeping service did not meet your expectations throughout your stay. We have shared this with our housekeeping team to as we are continuously seeking to enhance our operation. We look forward to the opportunity to welcome you back to our hotel in the future and exceed your... More 

Top Contributor
96 reviews 96 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

This review is for the Marriott on Canal Street. This hotel is undergoing renovation. The rooms are typical Marriott quality. The beds are excellent. The bathrooms, while updated with new fixtures, are still teeny-weeny. The building itself is rather old. The elevators are interesting, in that they are programmed somewhat differently, and are very very efficient at moving people up... More 

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Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

Cirenrets, Thank you for sharing your review. We are sorry to hear that our meeting space did not meet your expectations. We have shared your feedback with our team as we are always looking for opportunities to improve upon our product and service. We hope to welcome you back for a future conference and exceed your expectations. More 

Mount Pleasant, Michigan
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Booked this hotel for a guys trip the weekend after mardi Gras. Just steps from Harrah's casino, and a short walk (few blocks) from Bourbon st, and a little further to Frenchman st. Hotel bar was great and the staff was tremendous.

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Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

navma, We are thrilled that you enjoyed staying with us for your guy's trip to the Big Easy! Thank you for sharing your experience with us. It is great that you loved our location for your New Orleans adventures. We are also glad that you enjoyed our bar for a casual drink and found our staff be terrific. We hope... More 

Pensacola, Florida
Top Contributor
66 reviews 66 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The good things first. The hotel is very well located. Near the center of everything. Harrah’s Casino, St. Charles Street, the River Walk and Bourbon Street. The room was small, but the two full sized beds were very comfortable and soft and allowed for a good nights sleep. A small refrigerator was in the room-always a nice touch. The curtains... More 

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Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

iseektoknow, Thanks for sharing your feedback. We are pleased you found the room you received as well as the location to be enjoyable during your visit. We are sorry for the challenge you encountered with the reservation you had reserved with Harrah’s Casino and the noise you experienced from your room. Next time your travels bring you back to New... More 

Long Beach, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Very friendly and helpful front desk and concierge staff. Decent hotel in a prime location for the French Quarter. Adequate room size, clean, and very comfortable bed. This location appears to be starting a renovation. Much needed. Although clean, our room was dated and showing signs of wear and tear. This is a very large location. Expect a lot of... More 

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Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

Ibdale, Thank you for reviewing your recent experience with us. We are pleased you found our team to be friendly and helpful throughout your time with us. We are sorry about the billing discrepancy on your folio and are pleased we were able to have this rectified immediately for you. Our renovations are just a couple months away from being... More 

Norwalk, Connecticut
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very satisfied with this hotel. The rooms were clean. I was able to check in early. The location was perfect, right on the edge of the French Quarter. The person at the front desk was extremely friendly and welcoming.

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Lubbock, Texas
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed 3 nights here at the suggestion of local friends who were organizing reunion of sorts & had blocked some rooms for the out-of-towners. First the good: the hotel is going through some renovations & what we saw was very nice - The lobby is beautiful, and was bustling with activity pretty much all the time. The Quarter Tower rooms... More 

Was this review helpful? Yes 1
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

AndilooTX, Thank you for sharing your recent weekend getaway experience with us. We are pleased that you had an enjoyable time in our city and found our team's service to be friendly and helpful. We have recognized the need to have more king size bedrooms on property and once the remodel is complete, in just a couple months, we will... More 

Greenville, South Carolina
Top Contributor
93 reviews 93 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sure, I'm a little creeped-out by the transparency with which our computer overlords have revealed themselves with the elevators, but the hotel is so conveniently located, and the staff so efficient and friendly - that I just over look the loss of agency and trust myself entirely to the AI gods that be. Good room, good stay, recommended.

Was this review helpful? Yes
Mike R, Guest Relations Manager at New Orleans Marriott, responded to this review

iseektoknow, Thanks for sharing your feedback. We are pleased you found the room you received as well as the location to be enjoyable during your visit. We are sorry for the challenge you encountered with the reservation you had reserved with Harrah’s Casino and the noise you experienced from your room. Next time your travels bring you back to New... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I was hesitant to stay at this Marriott since it is ranked lower than some of the others in the city. I actually cancelled reservations I had in December to stay at the Courtyard Ibervile (which is a mediocre at best hotel). My stay was excellent! I have never reviewed a hotel before but felt it necessary to for this... More 

Was this review helpful? Yes
Kate R, Guest Relations Manager at New Orleans Marriott, responded to this review

Matthew C, We are so delighted that your stay exceeded your expectations! Thank you for choosing to stay with us and for sharing your review. It is great that you loved our exceptional service, delicious on-site dining options and comfortable rooms. We are also thrilled that you loved our stunning French Quarter views! Thank you for your generous recommendation and... More 

Hotel Review Summarization

What travelers say

  • French quarter(74)
  • Bourbon street(28)
  • Great location(27)
  • Elevator system(21)
  • Very nice(17)
  • Valet parking(14)
  • Hotel staff(11)
  • Friendly and helpful(9)
  • Canal street(5)
  • Flat screen TV(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Standard King Room (29)
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The Hotel (31)

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