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Hyatt French Quarter

4.0 of 5 800 Iberville Street, New Orleans, LA 70112 (Formerly Chateau Bourbon - A Wyndham Historic Hotel)
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Hyatt French Quarter
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765 reviews from our community

Traveler rating
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    55
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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reno, nv
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars NEW

This is not your typical hotel in French Qtr. This hotel has been completely remodeled. Lobby, convention space, and rooms are all nice. Property even has a nice courtyard in the center area with a pool. One of the nicest and more helpful hotel staff's you will come across. Everyone is happy and going out of their way to be... More 

Was this review helpful? Yes
Chas
Top Contributor
146 reviews 146 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I stayed here for a few days during Mardi Gras and couldn't have been more impressed with the hotel. Our room was very clean, roomy and nicely decorated. I loved the small makeup area located just outside the bathroom. The staff went above and beyond to be accommodating--I would especially like to mention Salam at the front... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Beds were very comfortable. Room was nice & clean. Convenient location for walking everywhere. Unfortunately, our room wasn't ready until almost two hours after the check in time. $48 for them to park your car overnight. Not sure if this is the norm.

Was this review helpful? Yes
DFW
Top Contributor
96 reviews 96 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hyatt French Quarter for three nights prior to our Royal Caribbean cruise in January. Turns out a cold front hit New Orleans just as we arrived. We rented a car & as we arrived at the Hyatt French Quarter, we were promptly met with the valet staff. We had a bellman load our luggage on a... More 

Was this review helpful? Yes
Ben L, Manager at Hyatt French Quarter, responded to this review

Hello SRVFAN4EVR, Thank you for your great review! Sounds like you had a great time with us and we're glad you've made Hyatt French Quarter your hotel of choice here in New Orleans. Please let me know if I can be of any assistance on any future bookings, Ben Leyva Director of Rooms More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The staff were great; very welcoming and helpful. Our only minor issue was with the air condition in room 400. The air intake and output was right next to the bed, it was loud and rumbled quite a bit. I'm a light sleeper so this did effect my sleep at the hotel. The hotel has good breakfast offerings and a... More 

Was this review helpful? Yes
Ben L, Manager at Hyatt French Quarter, responded to this review

Hello Sam D, Thank you for your feedback on your recent stay with us. We appreciate your kind feedback on our staff but disappointed to hear the air conditioning unit was too loud. I would be happy to discuss this concern with you separately in hopes to gain information on what room it was so we can get the issue... More 

Alberta, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We just returned from vacation 1 week spent at the Hyatt French Quarter - during Mardi Gras...fantastic room...awesome friendly staff - felt safe and secure and was very very comfortable there - A+++!

Was this review helpful? Yes
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

I originally booked this hotel given its great location and also the ability to have a room that was quiet. Looking at other people's reports, I learned that courtyard rooms were quiet at night. I booked a courtyard king room and was able to check in right when we arrived. The second and third night were NOT quiet! There was... More 

Was this review helpful? Yes
Ben L, Manager at Hyatt French Quarter, responded to this review

Hello Beach310, Thank you for your recent stay at Hyatt French Quarter and for providing us with feedback on your experience. I'm very disappointed you had a less than desirable experience I would be happy to discuss your stay separately in hopes to regain your trust and recovery from your recent stay. I can be available at any time to... More 

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Similar to the posts below I am writing because I am extremely disappointed with the service I received. As a young executive working for a major corporation, some of my job requires travel in both Canada & United States. I have never experience such terrible customer service. We booked a room that had a balcony and on the day we... More 

Was this review helpful? Yes 3
Ben L, Manager at Hyatt French Quarter, responded to this review

Hello BKitch93, Thank you for your feedback regarding your recent stay. I have been in contact with other members in your group and would be happy to discuss the stay in more details with you at any time. Please let me know how I can by of any additional assistance and I do hope to hear from you soon. Warm... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I can't say that this hotel doesn't have the potential to be great, but unfortunately me and my friends did not have the greatest experience for his Bachelor Party. We received a call in December "offering" us to upgrade our room to a larger suite but NOT on Bourbon and with NO balcony, which we originally had and particularly wanted.... More 

Was this review helpful? Yes 3
Ben L, Manager at Hyatt French Quarter, responded to this review

Hello Chrisisac11, Thank you for taking the time to tell us about your recent stay during Mardi Gras. I would be happy to discuss your experience via a phone call or separately via email. I have been in contact with other members in your group already. Hope to hear from you soon, Ben Leyva, Director of Rooms More 

Toronto, Canada
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

After doing weeks of research we decided to stay at the Hyatt French Quarter during Mardi Gras. The dates we had arranged were February 15th-19th. The main thing that we wanted was a balcony overlooking the celebrations at night so we could be involved in the festivities. After exploring countless other options we decided on the Hyatt because there was... More 

Was this review helpful? Yes 8
Ben L, Manager at Hyatt French Quarter, responded to this review

Hello RauceBauce, Thank you for the feedback regarding your recent stay. I'm extremely disappointed you encountered such inconveniences during your stay. I have been in contact with guests in your party and would be happy to discuss the stay with you separately. Hope to hear from you soon, Ben Leyva Director of Rooms More 

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Additional Information about Hyatt French Quarter

Address: 800 Iberville Street, New Orleans, LA 70112 (Formerly Chateau Bourbon - A Wyndham Historic Hotel)
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District , French Quarter
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt French Quarter 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Wyndham New Orleans
New Orleans Wyndham
Sonesta New Orleans
New Orleans Chateau Sonesta
New Orleans Sonesta
Hotel Style:
#7 Green Hotel in New Orleans
#9 Luxury Hotel in New Orleans
#13 Romantic Hotel in New Orleans
#19 Business Hotel in New Orleans
#28 Family Hotel in New Orleans

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