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Bienville House

Certificate of Excellence
320 Decatur Street, New Orleans, LA 70130
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Best prices for: 1 room 1 guest
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Bienville House
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Bienville House
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880 reviews from our community

Traveler rating
    395
    293
    97
    52
    43
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365
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Bienville House
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Mumbai (Bombay), India
Top Contributor
72 reviews 72 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 26, 2012

We had a very enjoyable stay at this very conveniently located French Qtr.-hotel in New Orleans. They gave us an upper floor room that we'd requested, it was large with a large bath en suite, and got it ready before noon even though we'd arrived somewhat earlier. Very courteous & helpful staff - esp the Breakfast Attendants who indulge you... More 

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BHSales, Guest Relations Manager at Bienville House, responded to this review

Dear TLP-KUMAR, Thanks for sharing such great comments regarding your recent stay with us! We're so glad to hear you had such a fantastic stay! We hope to see you on your next visit to New Orleans. More 

Winchester, United Kingdom
Top Contributor
226 reviews 226 reviews
48 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed September 21, 2012

High standard hotel with good facilities. Cocktail bar and restaurant (both closed Aug 2012 for renovation). Helpful front of house staff. Nice rooms Great location for the riverside, Canal Street and the French Quarter. What really lets this place down is the braekfast buffet and breakfast room. Very univiting. Extremely limited choice taken in a basic room. Everything is throw... More 

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BHSales, Guest Relations Manager at Bienville House, responded to this review

Dear Tankerton1944, We're so glad you enjoyed your stay with us this August! Thank you for sharing your experience with us. We will share your comments regarding the breakfast with our management team. We hope to see you on your next visit to The Big Easy! More 

Asheville, North Carolina, United States
1 review
5 of 5 stars Reviewed September 18, 2012

From the moment Beverly greeted us upon arrival, our stay at the Bienville was wonderful. All of the staff were very attentive to our every need. Cynthia and Adrience were particularly helpful when I cut my foot in the Quarter and needed first aid. We returned to the hotel and they immediately took me into their care and I can't... More 

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BHSales, Guest Relations Manager at Bienville House, responded to this review

Dear Bet K., Thanks so much for sharing such fabulous comments regarding your recent stay with us! We hope to see you again soon! More 

San Antonio, Texas
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 15, 2012

Management is not what it used to be. The rooms are no longer clean. They have the rudest staff I have ever encountered in a hotel. Inattentive to problems which arise. There are many nice hotels in NO, why not choose another?

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BHSales, Guest Relations Manager at Bienville House, responded to this review

Dear Wayne T., We regret that you did not receive the level of service we are capable of providing and we apologize. Your remarks have been noted and will be brought to the attention of our management team. We greatly value your patronage and do hope that you will give us another opportunity to show you the type of hospitality... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 4, 2012

So thankful that we were able to get a room because we lost power but it was an ordeal to get it. We couldn't phone in our reservation but we could do it online. That did not make any sense. The staff was extremely nice and helpful. Very thankful for Ms. Beverly and Ms. Cynthia they delivered 5 star service... More 

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BHSales, Guest Relations Manager at Bienville House, responded to this review

Dear Brimstonekeeper, Thank you for sharing your experience during your recent stay with us. We are glad you had an enjoyable stay. Your remarks have been well taken and will be shared with our management team. We hope to see you on your next trip to New Orleans! More 

Gainesville, Florida
Top Contributor
56 reviews 56 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 30, 2012

Stayed at your other property Monteleone Hotel many times but first time in your boutique hotel and I felt more welcomed from the moment we opened the door. Staff was polite and friendly and greeted you with a smile. We found lavish New Orleans stlye in the small lobby. The location puts this boutique in top standing. It is located... More 

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Mississippi
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 27, 2012

My husband and I stayed in this hotel on our honey moon almost 17 years ago. We recently stayed there to celebrate his birthday. It definitely is not what we remembered, While our room was nice and the staff was very friendly, the neighborhood has changed a good bit. We had a room with a balcony overlooking Decatur. Unfortunately, 2... More 

Was this review helpful? Yes 1
Nashville, Tennessee
Top Contributor
191 reviews 191 reviews
36 hotel reviews
486 helpful votes 486 helpful votes
5 of 5 stars Reviewed August 26, 2012

A branch of my family is from New Orleans and I have lived in New Orleans myself from time to time. This is where I want to be! Hand your car over to valet parking and enter a more elegant Old Country world of upper class France. The public areas of this boutique hotel are exquisite. You will feel like... More 

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Houma, Louisiana
1 review
5 of 5 stars Reviewed August 21, 2012

The hotel was clean and beautiful and the location was great. The staff was very pleasant and helpful from housekeeping to the front desk to the valet. The room was very nice and the price was excellent as well. Without question, my wife and I will stay at the Bienville House again.

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Top Contributor
72 reviews 72 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 20, 2012

This boutique hotel was a wonderful place to stay. The rooms were large, beautifully decorated and the location was perfect in the heart of the French Quarter. Our room featured a large balcony which was a nice addition. The price of the room was a steal and staff were attentive and friendly. The hotel is located about a half block... More 

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