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All 155 New Orleans hotels

Hotel St. Helene

2.5 of 5 Hotel   |   508 Rue Chartres, New Orleans, LA 70130
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Ranked #110 of 155 Hotels in New Orleans
A recent review
3 of 5 stars Reviewed July 22, 2012
VacationerHouston Houston, Texas
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152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hotel St. Helene
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Houston, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 22, 2012

When I booked at the St Helene, one factor for my choice was a review where someone mentioned they had an elevator, though i don't believe their website mentions it. We arrived on a Thurs nite (July 12th, 2012) late to find that the elevator did not work and we were on the 2nd floor. My husband, at 70, is... More 

Was this review helpful? Yes 2
Herat, Afghanistan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2012

My girlfriend and I were very pleased with this hotel. The staff was very courteous, informative, rooms are clean and modern. Nice sized tv for the room size. We liked how small the place is and the fact that it's not a corporate run hotel, this make our experience more personal and enjoyable. For those leaving bad reviews, you must... More 

Was this review helpful? Yes 1
Galliano, Louisiana, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 2, 2012

Where to start... We booked this hotel because of location and it was recently remodeled. The location was excellent. Could not complain at all about that. That is where the good stopped. They offered no parking and no deal with any lot nearby. It was $35 a night or walk a few blocks. We get in the room and they... More 

Was this review helpful? Yes 2
General M, General Manager at Hotel St. Helene, responded to this review

We are sorry to hear that your experience was not the best of experiences. We work hard and take pride in providing great customer service to all guest. We do our very best to portray all of our rooms as is on our website, we are sorry you were unhappy. In regards to your toilet issue at the property we... More 

Waco, TX
Contributor
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 30, 2012

I was excited that Hotel St Helene reopened. My son and girlfriend were going on a cruise for the first time and I agreed to pay for the St Helene for the night before their departure. Since it was SO important to them and me, I checked on the confirmation via email, and then even called to make double sure.... More 

Was this review helpful? Yes 1
General M, General Manager at Hotel St. Helene, responded to this review

By no means did we just blow your reservation off. We had several issues with our chillers and had to replace one. This caused several rooms over the past couple of weeks to be placed out of order due to A/C issues. Once the overall issue was determined we realized we had to replace a chiller which has since been... More 

New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2012

The photos on this site don't do this place justice. I very much enjoyed my stay at Hotel St. Helene that I stayed one more night and recommended my friends to stay there for their last night in New Orleans. When you step out of this hotel, you will realize how great this location is, it is in the middle... More 

Was this review helpful? Yes 1
General M, General Manager at Hotel St. Helene, responded to this review

Thank you so much for your positive review! We are so happy you enjoyed some of NOLA’s finest restaurants, everything you have mentioned is in walking distance of the hotel. I’m glad you enjoyed the décor and the setting area in your room; people often say our hotels are like ones they traveled to in Europe. All of our rooms... More 

Anchorage, Alaska
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 8, 2012

I would have given this hotel a higher review, but can't because of the noise. The hotel is located next to business with an outdoor courtyard that rents the space out for parties. The music is so loud that you have to raise your voice to talk to other people inside your room, and ours was an interior room. In... More 

Was this review helpful? Yes 1
Abby A, General Manager at Hotel St. Helene, responded to this review

Thank you for visiting New Orleans along with Hotel St. Helene. I am sorry that you found St. Helene noisy. This is actually the first time we have had this complaint. You are correct the Napoleon House which is a restaurant is located just next door to us. With Hotel St. Helene being directly in the heart of the French... More 

Toronto
Contributor
12 reviews 12 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 6, 2012

What a beautiful quaint hotel. We had the room right off the courtyard with direct access to the pool. Best room in the house... Just beautiful! Rooms are nicely renovated and charming. The staff was amazing. A special mention for Derek. He was so helpful and accommodating. Gave us great tips and always a smile on his face. Thank you... More 

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Abby A, General Manager at Hotel St. Helene, responded to this review

Thank you for the kind review of Hotel St. Helene. We strive to make sure that all of our guest here at St. Helene have a wonderful experience and we take pride in the customer service we offer to all of our guest here More 

Washington DC, District of Columbia
Top Contributor
58 reviews 58 reviews
12 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed April 21, 2012

The St. Helen is a nice hotel built in what appears to be a refurbished New Orleans townhouse. It has a cute patio in the back which contains a very small pool. We did not get in the pool, but it does make a nice feature. The rooms are decorated in a harsh, black and white style, but the beds... More 

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Abby A, General Manager at Hotel St. Helene, responded to this review

Thank you for choosing to stay with us at hotel St. Helene. we know that you had a lot of options on where to stay and we are happy to hear that you enjoyed your stay. Please keep us in mind for next time. More 

Montgomery, Illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 20, 2012

The location was fantastic - the staff was very cordial, but the room itself was just adequate. I had read the review about paint fumes, but since that was back in Feb., I wasn't even concerned - but the fumes still lingered in mid-April. Coffee and hot water for tea was available in the am and kept refilled through the... More 

Was this review helpful? Yes
Abby A, General Manager at Hotel St. Helene, responded to this review

Yes, Hotel St. Helene is an old historic building which has been renovated. Our decor throughout the rooms of St. Helene are modern with black and white tones. All of the rooms feature black and white photos of local musicians along with black ebony hard wood flooring. Some of our rooms have balconies over looking Chartes street and some other... More 

Ellesmere Port, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 20, 2012

Booked in at short notice after reading a good review, balcony, swimming pool etc. Got there to find the pool was more like a well at the bottom of a brick courtyard. The first room offered had no windows, let alone a balcony. Asked to cancel to find somewhere better, told full fee would be forefeited. Got offered a different... More 

Was this review helpful? Yes 2
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Additional Information about Hotel St. Helene

Address: 508 Rue Chartres, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel St. Helene 2.5*
Number of rooms: 16
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Also Known As:
Ste Helene Hotel
Hotel Ste Helene

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