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All 155 New Orleans hotels

Hotel St. Helene

2.5 of 5 Hotel   |   508 Rue Chartres, New Orleans, LA 70130
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Hotel St. Helene
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Ranked #113 of 155 Hotels in New Orleans
A recent review
3 of 5 stars reviewed 2 weeks ago
rapjkp mobile, alabama
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153 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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mobile, alabama
Top Contributor
53 reviews 53 reviews
20 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location of this little hotel is perfect for exploring the quarter. Great resturants and bars nearby. The staff is very friendly and helpful. They offer coffee and pastries in the morning, a nice lagniappe but nothing special. We had a room overlooking Chartres street. The room was clean. It was a good size with very high ceilings, queen sized... More 

Was this review helpful? Yes 2
Edinburg, Texas
Top Contributor
61 reviews 61 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 31, 2014

First of all, the location is absolutely wonderful. We had stayed here several years ago with friends. At that time the hotel REALLY needed refurbishing. And so looking at the recent photos I thought it really looked great. Maybe I expect a little more attention to detail, especially when paying $300 per night. Our room was a balcony room on... More 

Was this review helpful? Yes 3
JoaniLacoste, Dir of Front Office at Hotel St. Helene, responded to this review

Lorib91, Thank you for taking the time to share your recent experience with us at the Hotel Ste Helene. We appreciate your feedback, and are actively working on the issues mentioned. Should your travels bring you back to New Orleans, please contact me directly at jlacoste@frenchquarterhotelcollection.com as it would be my pleasure to assist in booking your accommodations. More 

canada
Contributor
15 reviews 15 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 16, 2014

We stayed Sept 2014 for 7 nights Hotel Staff were very friendly and helpful yes there is no elevator but staff will gladly take bags up for you . Bathrooms are small nice shower, we stayed on the backside I had asked for front in my reservations somehow it was lost in translation but glad to have the back which... More 

Was this review helpful? Yes 1
JoaniLacoste, Dir of Front Office at Hotel St. Helene, responded to this review

debsCanada, Thank you for sharing your recent experience at the Hotel Ste Helene. We hope you welcome you back soon for a return visit! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014

I was a bit skeptic because there was a bit of bad rewires, but I had only a great experience with this Hotel. It`s really nice to be this close to everything in the French Quarter. The people at the desk were really helpful, if there was anything I needed tips for, they would help me. And they helped booking... More 

Was this review helpful? Yes 1
JoaniLacoste, Dir of Front Office at Hotel St. Helene, responded to this review

Elida A, Thank you for your kind review. It was a pleasure to serve you during your visit and we look forward to your return! More 

Chicago
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2014

We've been to New Orleans numerous times. This Hotel is declared a "Historical" Building. Quaint and had a very nice "N'Awlins" theme. Note that there is no elevator. We had a room on the top floor (3rd Floor). It was fine for us, but thought it should be noted. "Free" Breakfast the next day was not worth anything. We did... More 

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JoaniLacoste, Director of Front Office at Hotel St. Helene, responded to this review

Vnarf, Thank you for your review! We are glad that you were pleased with your stay and we look forward to your return! More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 28, 2014

Checked in on July 20TH with a hotels.com booking, had an issue checking in, but the guy at the front desk did his best to accommodate me. The property was very clean and cozy, 24hr pool was a plus, staff was amazing. The location is amazing nestled within the French quarter which offers easy access to everything nola`s French quarter... More 

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JoaniLacoste, Director of Front Office at Hotel St. Helene, responded to this review

Thank you for your review! We take great pride in our team and surroundings and we are thrilled you had the opportunity to enjoy all our great city has to offer. We hope to see you again soon! More 

New Orleans, Louisiana
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 7, 2014

We had a mini vacation in our home town for a wedding event and stayed here. Of course we know the area, and this is a great location. Splurge for a balcony room-there are very few. You can hear the fountain from the pool, and we opened the doors to let the first feel of fall inside. The rooms are... More 

Was this review helpful? Yes 2
JoaniLacoste, Director of Front Office at Hotel St. Helene, responded to this review

Thank you for your kind review! I've noted your suggestion regarding the doors and will discuss this with our Operations Manager. Thank you again and we hope to see you again soon for your next stay-cation! More 

Louisville, Kentucky
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 2, 2014

We stayed at this hotel recently and would not recommend it. The staff was friendly and helpful. Having said that... the rest of the stay was not so pleasant. The court yard is very small. It has a few tables but only four chairs for the entire hotel. Smoking is allowed, so we smelled strong cigarette and cigar while grabbing... More 

Was this review helpful? Yes 1
JoaniLacoste, Director of Front Office at Hotel St. Helene, responded to this review

GusLouisville, My apologies for these inconveniences. Please contact me directly at jlacoste@frenchquarterhotelcollection.com when you are planning your next trip to New Orleans. As our collection has two other hotels located in the French Quarter, it would be my pleasure to assist in booking your next visit. We hope to see you again soon! More 

Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2014

My partner and I stayed at Hotel St. Helene last year.…I finally manage to write a review :) We stayed in this little boutique hotel for 4 nights during August. The service was wonderful and very personal. I cannot remember the lady who was working at reception during our stay, but she was truly amazing…We are both from the hotel... More 

Was this review helpful? Yes
JoaniLacoste, Director of Front Office at Hotel St. Helene, responded to this review

Sina N, Thank you for your kind review. We look forward to your return and will keep that balcony room on hold for you! More 

Lancaster, Texas, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 21, 2014

On the positive side, everything was very good at this hotel. It was centrally located to everything. We were a few blocks from Jackson Square in one direction and a few blocks away from Bourbon St. in the other direction. The staff was very friendly and attentive. The only concern I had was the continental breakfast offered by the hotel.... More 

Was this review helpful? Yes 1
General M, General Manager at Hotel St. Helene, responded to this review

KSMWalker, Thank you for sharing your experiences during your previous visit to the Hotel Ste Helene. Our team is always thrilled to hear that we were able to take care of our guests throughout each stay. I am concerned over the lack of breakfast displays during your visit. During my research, it seems as though we may have placed the... More 

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Additional Information about Hotel St. Helene

Address: 508 Rue Chartres, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel St. Helene 2.5*
Number of rooms: 16
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Also Known As:
Ste Helene Hotel
Hotel Ste Helene

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