We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 153 New Orleans hotels

Hotel St. Helene

2.5 of 5 Hotel   |   508 Rue Chartres, New Orleans, LA 70130
Hotel website
Hotel amenities
Save Saved
You added Hotel St. Helene to your Saves list
Hotel St. Helene
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
45%
Ranked #112 of 153 Hotels in New Orleans
A recent review
3 of 5 stars reviewed 6 days ago
LindaC5850 Nottingham, United Kingdom
Write a Review

143 reviews from our community

Traveler rating
    29
    36
    33
    17
    28
See reviews for
4
53
9
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Nottingham, United Kingdom
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

On the plus side this hotel is small, friendly, clean and very in character with the French Quarter area. Definitely quirky with a helpful and amenable staff. It's a good situation for exploring the area. However, we booked a week's stay and it hasn't been the most comfortable of hotels. There is no escalator, no coffee machine, fridge or microwave... More

Was this review helpful? Yes
General M, General Manager at Hotel St. Helene, responded to this review

LindaC5850. Thank you for taking the time to review your recent visit at the Hotel Ste Helene. Thank you, also, for your kind words in regards to the property and its staff. You are correct, the property does not offer an elevator or other form of lift but we do offer bell service 16 hours a day to assist. In... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel is in the very heart of the French quarter right next to the napoleon house (one of my favorite places to eat). And maybe a 2 minute walk to jackson square, if that. The entire staff was helpful and friendly. The price was a crazy good deal. I've stayed in places farther from the center of the quarter... More

Was this review helpful? Yes
General M, General Manager at Hotel St. Helene, responded to this review

Ljz3rd! Thank you for your great review of Hotel Ste Helene. We pride ourselves in offering comfortable surroundings paired with an unmatched level of service. We look forward to your return. At your service, Kenny Marrs General Manager – Hotel Ste Helene More

2 reviews
5 of 5 stars Reviewed August 5, 2014

Having a blast at this hotel. Staff is excellent and rooms are spotless. Timothy at the front desk was a great help. I would highly recommend if you're coming to New Orleans. Hotel is in the middle of everything. Theprice we paid for the room was great.

Was this review helpful? Yes
General M, General Manager at Hotel St. Helene, responded to this review

Meko1world! Thank you for taking the time to review your recent stay at Hotel Ste Helene! I am pleased to find that your found the service and location increased the value of your visit to New Orleans. Come back soon! At your service, Kenny Marrs General Manager - Hotel Ste Helene More

PHOENIX
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

Excellent staff! Clean, beautiful room. Very comfy bed. Great location. Even the shampoo, soap, and body wash smelled great. I will definitely stay here again. Low pressure in shower is the only thing I didn't like. FYI, they put a $150 hold on a card for incidentals. No biggie but it's better to use a credit card for that, not... More

Was this review helpful? Yes 1
General M, General Manager at Hotel St. Helene, responded to this review

Monika! Thank you for your recent review! We appreciate your kind words and look forward to your return. At your service, Kenny Marrs - General Manager - French Quarter Hotel Collection More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 22, 2014

Not a bad place to stay for my first time in NOLA: comfortable room, amenable staff, nice little pool, and a decent free breakfast. We were on the top floor with a balcony facing Chartres Street, which was nice for the views and the extra space, but allowed for quite a bit of noise from the street and other hotel... More

Was this review helpful? Yes
General M, General Manager at Hotel St. Helene, responded to this review

beaugosse12! Our team fully apologizes for any issues that may have occurred during the third party booking. Thank you for your review, and we look forward to the opportunity to serve you and your friends again. At your service, Kenny Marrs - General Manager - French Quarter Hotel Collection More

Greenville, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 18, 2014

I travel to New Orleans quite often & usually stay at "chain" hotels. Since New Orleans feels like "home" I wanted to stay in a hotel with a "homey" feel. St. Helene definitely has that - sort of like staying at a relatives home who has good intentions, but not a lot of follow through. It was a relaxed &... More

Was this review helpful? Yes
Fargo, North Dakota
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 8, 2014

We selected Hotel St. Helene for a four night stay and birthday celebration in NOLA because of location and moderate price range. The small suite was newly renovated with a courtyard terrace, exactly what was requested. After the first night of disrupted sleep, we asked for another room with a better mattress. The second main floor suite also had a... More

Was this review helpful? Yes 1
Playa del Carmen, Mexico
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 4, 2014

we stayed in hotel st. helene for 2 nights. to give credit first, the room was ok...acceptable. the bed, however, was the cheapest metal mattress i've had the misfortune to experience since college days...nights. when offered another room, the mattresses was the same - metal frame with only a thin padding on the top, none on the sides. from the... More

Was this review helpful? Yes
Belle Chasse, Louisiana, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 30, 2014

We stayed at this hotel in August 2013 for a "staycation", as we are from the New Orleans area. This hotel is a boutique hotel located in the perfect spot to get anywhere quick in the Quarter. Very clean, but the rooms are small. I suggest paying a little extra for the room with the sitting area. That makes a... More

Was this review helpful? Yes
Vero Beach, FL
Top Contributor
130 reviews 130 reviews
34 hotel reviews
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed June 25, 2014 via mobile

We loved the location, front desk staff, but the poor housekeeping will cause us not to stay here again. Our room was not made up during our 3 day stay...UNACCEPTABLE! We even asked to have our room cleaned...and were told we were next...an hour and a half later nothing had been done. Stay elsewhere!

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Hotel St. Helene, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel St. Helene? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel St. Helene

Address: 508 Rue Chartres, New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel St. Helene 2.5*
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Orbitz, Travelocity, Booking.com, Expedia, Hotels.com, Priceline, Tingo, Cheap Tickets, Odigeo and Venere so you can book your Hotel St. Helene reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ste Helene Hotel
Hotel Ste Helene

43 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (23)
Viewed
Hotel & grounds (6)
Viewed
View from room (8)
Viewed
Pool/beach area (2)
Viewed
Room/suite (2)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (2)
Viewed
Room/suite (4)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in New Orleans with
any amenities