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All 153 New Orleans hotels

Cotton Exchange Hotel

2.0 of 5 Hotel   |   221 Carondelet, New Orleans, LA 70130 (Central Business District)
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Cotton Exchange Hotel
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Ranked #108 of 153 Hotels in New Orleans
A recent review
5 of 5 stars Reviewed August 1, 2014
stevebrown167 Wolverhampton
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129 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 1, 2014

It was with some trepidation that I booked this hotel after reading some very negative comments,and I am so pleased that I did book it.The Staff are helpful and friendly,nothing was too much trouble for them,so a big thank you to you all.The location is perfect as Carondelet Street becomes Bourbon Street,so you are a few steps away from the... More

Was this review helpful? Yes 6
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

My husband and I stayed here during Christmas. We were delighted to know about the history of the hotel. They really used to exchange cotton in the building, hence the name. We paid $110/ per night & was surprised at how close it was to Bourbon Street! It actually turns into Bourbon Street. Location was great, considering that you are... More

Was this review helpful? Yes 3
Vancouver, Canada
Top Contributor
59 reviews 59 reviews
53 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 18, 2014

It was the cheapest place we could find in New Orleans that was near where we wanted to be (French Quarter) by a fair distance. Obviously due to renovations that are taking place. The rooms were a good size we had the misfortune of having no hot water while we stayed but were warned of this before we checked, and... More

Was this review helpful? Yes 1
Queenstown, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 31, 2014

As other reviewers have commented, the building is being renovated so is something of a noisy mess; I booked on line a couple of days in advance and the price I paid was the best available in this part of town, being a very easy walk to the French Quarter (where the action is). Maybe the hotel is discounting the... More

Was this review helpful? Yes 1
Morton MS
2 reviews
4 of 5 stars Reviewed May 28, 2014 via mobile

We didn't book in advance, and this was the only hotel that had a room available that wasn't $400.00/night. The elevators worked. The A/C worked and kept the room decent but was never really a comfortable temperature. Our room (330) didn't have a window. The room was clean, just had the typical stained carpet. It did smell pretty nice though.... More

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Waco, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

Hotel has great staff and location. Hotel is located on Carondelet, out the front door and cross Canal and the name changes to BOURBON Street. Undergoing renovations, but still well worth the inconvenience. This fall when completed, it will be an AC Marriott. I personally saw 2 of the completed rooms and this hotel will be off the chart when... More

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San Jose, California
1 review
1 of 5 stars Reviewed May 22, 2014

They should not be renting out rooms right now. First off, couldn't even find the front entrance because its closed off for remodel. We were on the 4th floor. After getting in the elevator it randomly goes down and up until it spurts us off on the 5th floor which looks like a scene from a horror movie. Completely empty... More

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

I am sorry that you were dissatisfied with your accommodations. Renovations are underway and will be complete this fall. We are closing one floor at a time to try to limit any inconvenience to our remaining guests. I do hope that you will give us another try in the future. Sincerely, Melisa Kennedy More

Milwaukee, Wisconsin
1 review
1 of 5 stars Reviewed May 17, 2014

Friend booked this and we traveled as his guest. He says was told remodel would not start until June 1. We checked in May 13 and out May 17. Upon check in, found no lobby, no work out room, no concierge. As days unfolded we found pool had been closed, got woken up one morning at 6am to jack hammer... More

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Please accept my apologies for your inconveniences during your stay. Renovations began on March 15 and will be completed by October. I am truly sorry that your friend was misinformed. Feel free to contact my office directly to discuss your issues and hopefully resolve them for you. I do hope you will stay with us in the near future. Best... More

Senior Contributor
47 reviews 47 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed May 14, 2014

They are in the process of remodeling this place...they better hurry. Stained carpets, stinks, beds are horrible. It was cheap and close to the Quarter and we were desperate....other than that...forget it. I would have to see the new and improved remodel before booking again.

Was this review helpful? Yes
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Please accept my apologies that you were not happy with your stay. Renovations are under way and expected to be completed by October. I am happy to show our model rooms during business hours at any time. We also have pictures up near the front desk so you can see what the future holds. I hope that you will stay... More

1 review
4 of 5 stars Reviewed May 4, 2014 via mobile

Will the renovations be completed by 2/13/15. I've hear some very good things & not so good things. I'm the type of person who has to see for them self. It will be Valentine weekend & a week before I get married. So its going to be a big weekend for me. The price & location is great.

Was this review helpful? Yes
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Thank you for your interest in the Cotton exchange Hotel. Renovations are expected to be completed by October. At that time we will re-open as the AC hotel by Marriott. Feel free to check out our facebook page for pictures and updates. If you would like more information please contact the hotel directly at 504-962-0700. Again, thank you and we... More

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Additional Information about Cotton Exchange Hotel

Address: 221 Carondelet, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Cotton Exchange Hotel 2*
Number of rooms: 223
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