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All 153 New Orleans hotels

Cotton Exchange Hotel

2.0 of 5 Hotel   |   221 Carondelet, New Orleans, LA 70130 (Central Business District)
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Cotton Exchange Hotel
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57%
Ranked #105 of 153 hotels in New Orleans
A recent review
4 of 5 stars reviewed 4 days ago
TravellingPiglets Vancouver, Canada
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  • Reviews (127)
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127 people have reviewed this hotel

Traveler rating
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    41
    27
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    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Vancouver, Canada
Top Contributor
52 reviews 52 reviews
47 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It was the cheapest place we could find in New Orleans that was near where we wanted to be (French Quarter) by a fair distance. Obviously due to renovations that are taking place. The rooms were a good size we had the misfortune of having no hot water while we stayed but were warned of this before we checked, and... More

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Queenstown, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 31, 2014

As other reviewers have commented, the building is being renovated so is something of a noisy mess; I booked on line a couple of days in advance and the price I paid was the best available in this part of town, being a very easy walk to the French Quarter (where the action is). Maybe the hotel is discounting the... More

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Morton MS
2 reviews
4 of 5 stars Reviewed May 28, 2014 via mobile

We didn't book in advance, and this was the only hotel that had a room available that wasn't $400.00/night. The elevators worked. The A/C worked and kept the room decent but was never really a comfortable temperature. Our room (330) didn't have a window. The room was clean, just had the typical stained carpet. It did smell pretty nice though.... More

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Waco, Texas
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

Hotel has great staff and location. Hotel is located on Carondelet, out the front door and cross Canal and the name changes to BOURBON Street. Undergoing renovations, but still well worth the inconvenience. This fall when completed, it will be an AC Marriott. I personally saw 2 of the completed rooms and this hotel will be off the chart when... More

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San Jose, California
1 review
1 of 5 stars Reviewed May 22, 2014

They should not be renting out rooms right now. First off, couldn't even find the front entrance because its closed off for remodel. We were on the 4th floor. After getting in the elevator it randomly goes down and up until it spurts us off on the 5th floor which looks like a scene from a horror movie. Completely empty... More

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

I am sorry that you were dissatisfied with your accommodations. Renovations are underway and will be complete this fall. We are closing one floor at a time to try to limit any inconvenience to our remaining guests. I do hope that you will give us another try in the future. Sincerely, Melisa Kennedy More

Milwaukee, Wisconsin
1 review
1 of 5 stars Reviewed May 17, 2014

Friend booked this and we traveled as his guest. He says was told remodel would not start until June 1. We checked in May 13 and out May 17. Upon check in, found no lobby, no work out room, no concierge. As days unfolded we found pool had been closed, got woken up one morning at 6am to jack hammer... More

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Please accept my apologies for your inconveniences during your stay. Renovations began on March 15 and will be completed by October. I am truly sorry that your friend was misinformed. Feel free to contact my office directly to discuss your issues and hopefully resolve them for you. I do hope you will stay with us in the near future. Best... More

Louisiana
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed May 14, 2014

They are in the process of remodeling this place...they better hurry. Stained carpets, stinks, beds are horrible. It was cheap and close to the Quarter and we were desperate....other than that...forget it. I would have to see the new and improved remodel before booking again.

Was this review helpful? Yes
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Please accept my apologies that you were not happy with your stay. Renovations are under way and expected to be completed by October. I am happy to show our model rooms during business hours at any time. We also have pictures up near the front desk so you can see what the future holds. I hope that you will stay... More

1 review
4 of 5 stars Reviewed May 4, 2014 via mobile

Will the renovations be completed by 2/13/15. I've hear some very good things & not so good things. I'm the type of person who has to see for them self. It will be Valentine weekend & a week before I get married. So its going to be a big weekend for me. The price & location is great.

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Thank you for your interest in the Cotton exchange Hotel. Renovations are expected to be completed by October. At that time we will re-open as the AC hotel by Marriott. Feel free to check out our facebook page for pictures and updates. If you would like more information please contact the hotel directly at 504-962-0700. Again, thank you and we... More

Delaware
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 30, 2014

I just completed a 6 day stay over Jazz Fest's first weekend. The location is excellent, a block and a half off of Canal Street, away from the Bourbon Street crazies but an easy walk into the French Quarter. My room was fine. It was small but I was prepared for that. Everything was clean but, as others have noted,... More

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Thank you so much for writing a review. Your candid feedback is most helpful. Renovations are in full swing and are expected to be completed by October. We have created a facebook page for AC Hotel by Marriott New Orleans Downtown/French Quarter, where we will be posting the updates. I do hope you will stay with us again in the... More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed April 21, 2014

We just returned from a 1 night stay at the Cotton Exchange. The location is ideal. 1 block away from the start of Bourbon St. I have stayed on Bourbon St. in the pass, and can totally appreciate the peace and quiet this location has to offer. Just as many other people have commented, the hotel is definitely in need... More

Was this review helpful? Yes 1
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

I appreciate that you took the time to share your experience! I am glad that you enjoyed your overall stay with us. Renovations have begun and will be complete by the fall. I hope that you will stay with us again in the future! Best Regards, More

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Additional Information about Cotton Exchange Hotel

Address: 221 Carondelet, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Cotton Exchange Hotel 2*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The new Cotton Exchange Hotel French Quarter/Downtown Area is located just 1 block from Bourbon Street and the French Quarter and within easy walking distance to the Superdome, New Orleans Arena, and other local attractions. The lobby, which features French impressionist paintings gives immediate access to the Greatroom. The elevator gives easy access to the guestrooms; meeting facilities, which include the Degas Ballroom and the garden rooftop pool. Vending machines available on all floors. ... more   less 
Number of rooms
223

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