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All 152 New Orleans hotels

Cotton Exchange Hotel

2.0 of 5 Hotel   |   221 Carondelet, New Orleans, LA 70130 (Central Business District)
Hotel amenities
Cotton Exchange Hotel

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59%
Ranked #102 of 152 hotels in New Orleans
A recent review
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116 people have reviewed this hotel

Traveler rating
    30
    38
    24
    11
    13
See reviews for
10
42
8
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

The location is absolutely fantastic for the rate. A few blocks away from all the great downtown activities New Orleans has to offer. Seemed to be in a fairly safer side of the city. Far from where any crime takes place. It was one of the cheaper hotels around in that radius. The hotel has potential to be excellent. The... More

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Paxton, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Bathroom, towels, room all clean. Carpet old and stained but who walks barefoot on any hotel carpet. Staff cordial and helpful. Breakfast has good variety and area is clean. Location very convenient to French Quarter and trollies. Is changing to Marriot this fall.

Was this review helpful? Yes 1
Ashtabula, Ohio
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The location is good and the breakfast is adequate. That is as close to positive comments that I can make. We stayed in room 714. The carpet was very old, dirty and stained. The furniture old and stained. The wallpaper old and stained. The shower curtain moldy. The bathroom floor dirty behind the door. To close the bathroom door you... More

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Houma, Louisiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I really do not get all of the horrible reviews. Our room was clean. We had enough towels. The bed did have a thin comforter on it, but we asked for an extra blanket and an extra pillow. The bed was too firm for me. The service was good, considered the hotel was packed due to an event. The only... More

Was this review helpful? Yes 1
Shiner, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

My first impression... thanks to the snarky curbside valet, was NOT a good one. However, the ladies that checked me in were pleasant and helpful. My room was really clean and comfortable... Actually, this was my first time to ever walk into a hotel room and immediately turn the AC up! What I was really impressed with was the fact... More

Was this review helpful? Yes 4
Sault Ste. Marie, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a very good value for the money and very close to Bourbon Street. Very much enjoyed the stay at this Hotel. I believe that this hotel has just been purchased and is going to be changed over in the future. The Hampton across the street was double the price of this hotel and was not any nicer on... More

Was this review helpful? Yes 2
wichita falls, tx
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

DO NOT STAY AT THIS PLACE. When we first arrived and entered our room, I was horrified to see that the carpet had 2 burn marks by an iron and were filthy and old, the beds had no bed spread and were wrinkled, the pillows were tiny squares (and when I asked the front desk about the square pillows, she... More

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Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Please accept my sincere apologies for your displeasure. Thank you for taking the time to share your experience. We will be utilizing your comments in our ongoing training programs. Your candid feedback is very helpful. Renovations have already begun at the hotel. I do hope that you will stay with us again in the near future. Best Regards, Melisa Kennedy... More

Buena Park, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I won't lie some of the reviews scared me lol, but of was actually a nice hotel. Clean rooms & it was quiet even though our room was just off the elevator. Our heater was a lil jankey but they brought is a blanket. Would stay here again!

Was this review helpful? Yes 1
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Thank you so much for sharing your experience with us! I am happy that you enjoyed your overall stay with us. I truly apologize that you had an issue with the heater in your room. I would be happy to look further into the issue if you would like to contact me directly. I hope you will stay with us... More

Pensacola, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved this hotel! It is so quaint. Everyone who worked there was SO friendly. And the rooms were cleaned every 2 days, and everything was left smelling so good and feeling so fresh. The rooms had coffee and ice buckets and irons and a telephone and a big tv and a tv guide book with lots of channels and... More

Was this review helpful? Yes 2
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Thank you so much for your kind words! I am delighted that you enjoyed your visit with us! We strive to provide excellent service to all of our guests. I truly appreciate that you took the time to write a positive review and hope that you will stay with us again soon! More

Harrisburg, Pennsylvania
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

Very pricey for poor rooms and service. Room had chunks of food or vomit stuck to wall, a bathroom door jerry-rigged to accommodate the toilet, which overflowed twice. Front desk phone system was broken so when you called from your room, no one answered. Room smelled strongly of body odor. Our friend in a different room at this hotel reported... More

Was this review helpful? Yes
Melisa K, General Manager at Cotton Exchange Hotel, responded to this review

Please accept my apologies that you did not enjoy your stay with us! We strive to provide excellent service to all of our guests and it seems we fell short of our goal. I do hope that you will give us another try. If so, feel free to contact me directly and I will ensure that your accommodations are up... More

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Additional Information about Cotton Exchange Hotel

Address: 221 Carondelet, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #102 of 152 hotels in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Cotton Exchange Hotel 2*
Official Description (provided by the hotel):
The new Cotton Exchange Hotel French Quarter/Downtown Area is located just 1 block from Bourbon Street and the French Quarter and within easy walking distance to the Superdome, New Orleans Arena, and other local attractions. The lobby, which features French impressionist paintings gives immediate access to the Greatroom. The elevator gives easy access to the guestrooms; meeting facilities, which include the Degas Ballroom and the garden rooftop pool. Vending machines available on all floors. ... more   less 
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