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AC Hotel New Orleans Bourbon (French Quarter Area)

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221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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208 reviews from our community

Traveler rating
    115
    41
    27
    11
    14
See reviews for
22
53
10
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (138)
  • Jun-Aug only
    (0)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (54)
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1 review
1 of 5 stars Reviewed today NEW via mobile

The hotel is beautiful but this is not a hotel for family. First of all I requested a a room with 2 double bed and a sofa bed for my kids and they told me not a problem they can accommodate me.When I called tto verify it I was told the same thing. When I check in it was a... More 

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Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

My Husband and I stayed at this hotel recently and we were really impressed with this hotel, especially how friendly and helpful the staff were, in particular, Paul on the reception desk provided us with an excellent welcome and really made us feel like valued customers, he fully explained all of the benefits that we could take advantage of and... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you so much for your kind review and for the five star rating! We are honored you chose to spend your time in New Orleans at the AC Hotel and thrilled you had an excellent stay with us. We are delighted that our staff took really good care of you, especially Paul. I am glad to hear that he... More 

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed yesterday NEW

I have not stayed here but I live near by and love the bar there! Bryn and Erica are awesome bartenders and make everyone feel special. They have a great happy hour and they have craft cocktails on tap, which I have never seen before. Love this place! This is a brand from Europe so it has that European feel... More 

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MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you taking the time to write a review about your experience at our lounge/bar. We are very enthusiastic about providing a unique and varied beverage selection, and it was so nice to hear your appreciation of our beverages and service. Our bartenders also pride themselves on their ability to create delicious cocktails based on guest preferences. Thank you... More 

1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We loved the look of the hotel and the decor. We just had no hot water. They were really nice about moving us to a different room. The first room we had was on the 6 floor and right across from the outdoor patio which is not what you want. There was a frat party going on and it was... More 

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MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for staying with us recently and for the candid feedback. Although our associates were pleasant and helpful, we were not able to provide you with the perfect stay that you deserved. Please accept my sincerest apologies for the issues you encountered with both your guest rooms and the inconvenience this caused. Feedback such as yours is very valuable... More 

Burleson, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The AC is sleek and trendy. That works for some - not so much for us. The reservations and front desk staff were always friendly. But a sleek room with only ONE drawer is not what you need for a week-long stay. There is a long bench that held our suitcases. Better than nothing but I am not delighted by... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We are happy that your overall stay with us was satisfactory. However, I am sorry that we were not able to provide you with a wonderful stay experience. Please accept my sincerest apology for the housekeeping issues and for the lack of attentive service from some of our associates. I am sorry that we did not meet your expectations on... More 

Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had recently planned a trip to New Orleans for a weekend, but the hotel where I was booked had a small fire, which caused them to re-book me to another property. AS a rather experienced traveler, this sort of thing os nto uncommon. I was happy that they took care of the re-booking and gave me all the information... More 

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MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you taking the time to write such a detailed review about your recent stay at the new, European inspired AC Hotel New Orleans Bourbon. We are glad that we were able to accommodate you and you were able to explore and enjoy our amazing service culture. Our staff is very committed to serving our guests with the utmost... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel is a block and a half off Canal Street. Turns into Bourbon Street on the other side of Canal. Extremely friendly staff. Surrounding neighborhood is ok but would suggest walking with at least 1 other person. Could not get local TV stations so no local weather or news. Also plan on using back elevators as front one is super... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for sharing your comments regarding your stay at our new, European inspired AC Hotel New Orleans Bourbon with very modern and upscale features. We are happy that we met all of your expectations with our close proximity to Bourbon Street, French Quarter, as well as, with our service with a smile. All these makes us one of the... More 

St. Andrews, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This had to be the best hotel I have ever stade in so close to all atractions in could ing Bourbon street and the French quarter brilliant music fantastic food the accommodation was outstanding fantastic rooms fully equipped for all your needs

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing our brand new hotel and we are especially thrilled that you loved it while staying with your friends. It is always a pleasure to hear that our guests thoroughly enjoyed their stay and appreciated our close proximity to the French Quarter and all the main attractions. We are delighted to hear that you loved our accommodations,... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The AC lounge has a fantastic atmosphere, and service that exceeds expectations for CBD New Orleans and Marriott in general. Carrie and Erika went out of their way to provide great service, and are genuinely skilled bartenders. The signature cocktails are on the level of bespoke establishments in the garden district.

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for taking the time to let us know how much you enjoyed staying with us on your recent trip to New Orleans with friends. We are happy to hear that you liked our hotel and the service exceeded your expectations. I am proud of my staff for making sure that you and your friends had a great time... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Just leaving... After awesome visit, all around great service, clean, hospitality was wonderful! Erika and Casey were unbelievable in the lobby and bar as well! Towels were offered as soon as you walk in after a 5 minute storm that makes you look like you swam the walk home.

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for recognizing Erika and Casey for providing excellent service in the lobby, as well as, in the bar. We are very proud of them for having a passion to deliver great service to our guests. We get many compliments regarding the wonderful service that our associates provide to our guests - but this never gets old to hear,... More 

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