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AC Hotel New Orleans Bourbon (French Quarter Area)

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221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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172 reviews from our community

Traveler rating
    101
    32
    23
    9
    7
See reviews for
19
38
6
51
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (172)
  • Mar-May only
    (102)
  • Jun-Aug only
    (0)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (54)
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Fort Walton Beach, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Staff was very nice. Hotel lobby was noisy at night becaus of DJ with music and hotel bar. I asked for a room with a window facing the street and on a higher floor. I was given my choice. My room was also at the far end of the building away from the lobby. The rom was very quiet.

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is new and modern with sleek design. Nice wood floors which is much nicer than carpet. The staff is amazing. Dwane at checkin was so helpful and friendly. I would highly recommend this place to friends and family. I will definitely stay here again.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great hotel located just off Bourbon street. Modern, great workout facilities, clean with a great staff. Bar has cocktails on tap which are excellent, and the bar staff, including Cassie, provide great service.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

We are half way through our stay but want to write a review about the wonderful experience we are having!! Everyone has been very nice, but we want to recognize the great staff at the bar! So far our interactions have been with Allen and Cassie and we can't say enough about them!!! Even when we think we are just... More 

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Denver, Colorado
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The decor of the hotel is nice and modern and the King size rooms were plenty large. The showers were also very nice with waterfall heads. The closet doesn't really exist but is sufficient enough to hang enough up for a week. Drawer space is limited if that's a concern. The beds are great and the TV is very nice... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations. I believe that we were in contact during your stay. We are taking the necessary actions to make corrections. Feel free to let me know when you will be visiting again in... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Can't say anything about the rooms but their lounge is worth a visit for either a local or tourist. Great environment, even better cocktails. Extremely knowledgeable and friendly staff. Our bartender Cassie made excellent drink recommendations the entire night, both on and off the menu. Worth the stop of you are on the neighborhood.

Was this review helpful? Yes
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We're glad that you stopped in while you were in the neighborhood! It sounds like you had such a great time. Can't wait to see you for more of Cassie's drinks. Best, The Team at AC Hotel New Orleans More 

Waynesville, Missouri
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here during a business trip and absolutely enjoyed my stay. One of my colleagues checked out of her hotel after she saw my accommodations. The hotel has a European feel to it, but it is not over the top. From the moment I checked in, it was hassle free. The decor and layouts of the room are great.... More 

Was this review helpful? Yes 1
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

So glad you enjoyed your stay with us. We always want to make our guests feel right at home, and we're happy that came through for you. Hope we'll see you again soon. More 

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First, I really wanted to write a review to Marriott however, my survey expired so here I am. As a frequent traveler I could tell right away that this property is something special to New Orleans, its a gem. The building has been newly renovated but maintains a lot of its originality. It's minimalist, cosmopolitan, european vibe makes you feel... More 

Was this review helpful? Yes 2
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

It was our pleasure! We know how painful a red-eye flight can be, so we were more than happy to get a room for you as soon as possible. There's nothing quite like fresh sheets and a nap after a long, long trip! Anyways, thank you so much for pointing out our great staff. We will be sure to show... More 

Minnesota
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is three blocks from Canal St/Bourbon St. It was a good place to be, however, the VERY local restaurants were actually in the business district and closed early, so you pretty much had to go to the French Quarter to eat in the evening. Take a day to purchase a day pass, and take the streetcar to the... More 

Was this review helpful? Yes
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Sounds like you enjoyed yourself! Thanks for the fantastic review. Keep us in mind next time you're in town! All the best, The Team at AC Hotel New Orleans More 

Barrington, Illinois
Top Contributor
409 reviews 409 reviews
60 hotel reviews
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm a long time (lifetime platinum) Marriott customer but this was my first time at an "AC". The staff here was very helpful. It lives up to it's billing as a "European" style design but that has a few glitches (not lifethreatening just strange). The hotel walls seem to be a bit thin since we heard a lot more than... More 

Was this review helpful? Yes
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thanks for that feedback, John. We do have a different aesthetic, but we find that our guests usually get a kick out of it. That aside, we're glad you enjoyed yourself, and we hope to have you back next time you're in town! Best, The Team at AC Hotel New Orleans More 

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