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AC Hotel New Orleans Bourbon (French Quarter Area)

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221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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235 Reviews from our TripAdvisor Community

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Traveler rating
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    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
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    (235)
  • Mar-May only
    (141)
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    (54)
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DeSoto, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Great Hotel – the AC Hotel was extremely clean, the staff was friendly, the breakfast was very good, and the rooms were spacious and modern. The hotel is in a great location and within walking distance to Bourbon and Canal Street. The manager on duty Kevin and other staff Leslie, Ray, and Mr. O exceeded our expectations at every possible... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff was there to help upon arrival and to greet us each day as we left or returned. The lobby was airy and attractive with comfortable seating. The rooms were spacious and well equipped and the 6th floor terrace sitting area was a bonus. We played board games out there one evening. Bourbon street was a short walk away... More 

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MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing our hotel for you and your family’s stay. It was a pleasure to read that we were able to make your stay a wonderful one with our terrific location, exceptional service and large as well as well-maintained rooms. We are disappointed to hear that the lighting in the bathroom was lacking for your needs and will... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very clean, both inside and out. The staff were very pleasant and willing to go out of their way to ensure that you have a great stay at AC Hotel. The bar staff was a HOOT, especially when they offer a free toast at 5 PM. I definitely will stay at the AC Hotel on my next... More 

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MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for the impressive feedback posted regarding your stay in May 2015. I enjoyed reading your comments praising my staff, especially my bartenders for their friendly nature and excellent service culture. They work hard every day and for them, to hear comments like yours recognizing their efforts will encourages them and lets them know their efforts do not go... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago NEW

This hotel was very nice and had a location that made walking to and from the bars on Bourbon Street very easy. Be careful with your travel companions, though, because the bathroom door was frosted, a bit see through and crooked on the hinges.

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing to stay at our new, European inspired AC Hotel New Orleans Bourbon. We are pleased to know that you loved our location with its proximity to Bourbon Street. However, I am sorry for the inconvenience you had with the bathroom. We continually strive to improve aspects such as privacy so that our guests can have the... More 

London, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a Saturday night before moving to another Harrah's. Only moved because Harrah's was closer to the convention centre and it was comp'd. It's in a great location, one block from Canal which has lots of shopping and a 10 minute walk to the French Quarter. Staff were very friendly and helpful. It was the best priced hotel of... More 

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MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for your wonderful feedback. We are pleased to know that you found our location with its proximity to convention center and French Quarter to be perfect for your needs. I am also happy to hear that you felt we provided the value you were expecting; and our exceptional service and spacious rooms along with our comfortable beds added... More 

Alpharetta, Georgia
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

Hadn't been to NOLA in a while and the JW Marriott was not available for a points stay and this place came up. Its two blocks off of Bourbon Street on the Non French Quarter side of Canal Street but close enough for walking to and in the Quarter. We passed our favorite Breakfast Spot Daisey Dukes and didn't realize... More 

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MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We are so glad you decided to stay with us during your visit in May. I appreciate your detailed feedback and am glad your overall stay with us was good. Our location being close to the French Quarter, yet far enough to be quiet, makes us one of the most desirable hotels in the area. I was also pleased to... More 

Statesville, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our stay at this hotel was great! Clean hotel, recently opened, friendly staff. Only complaints were the timeliness of the cleaning staff and loud neighbors. We would leave our room early in the morning and come back around 4pm and our room was not cleaned not one day before 4pm. We had to turn the maid away twice because we... More 

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MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing our new European inspired hotel for your stay and taking the time to post your valuable feedback. I am glad to read your comments about our immaculate, pristine hotel and amicable yet professional service. However, I would like to apologize for the noise issues you experienced from your neighboring room. I am sorry that you had... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Great hotel - modern, chic, very professional, clean, GREAT bartenders Dwayne and Cassie.......and great location. Workout room is small but has everything you need for a good overall workout. Easy walking access to the French Quarter and downtown New Orleans...

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MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you taking the time to write a review about your recent stay at our beautiful new, European inspired AC Hotel. It was a pleasure to read that we were able to make your stay a pleasant one with our comfortable facilities and terrific location. Our bartenders pride themselves on their ability to create delicious cocktails based on guest... More 

Bronx, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I was in NOLA 2 weeks ago and I had a great time - This hotel is great location and close proximity to the French Quarter - it's very clean, smells really good on each and every floor. I stayed for a Bachleorette Party and it was an awesome stay Also, our bathroom had issue so we received food vouchers... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing to stay at our new, European inspired AC Hotel New Orleans Bourbon with your friends. We appreciate you pointing out our close proximity to the French Quarter, yet far enough away to be quiet, makes us one of the most desirable hotels in the area. However, I am sorry to hear that your bathroom had some... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

You're first greeted by an overwhelming perfume scent in the lobby that I assume is meant to evoke a classy atmosphere but all it does is overwhelm the entire hotel with a strong scent that is a bit nauseating. The rooms are simply, odd. The floor is a fake, plastic floating floor that is really slippery (be careful). The bathroom... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing our hotel for your multiple night stay. I am glad you had a chance to unwind and relax at the bar. Our bartenders will be so happy that you enjoyed the beverages and I will pass along your kind compliments to them. We continually strive to improve aspects such as privacy so that our guests can... More 

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