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AC Hotel New Orleans Bourbon (French Quarter Area)

2.0 of 5 221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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75 reviews from our community

Traveler rating
    40
    14
    9
    6
    6
See reviews for
8
18
4
24
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

THE worst Marriott experience ever! Where do I begin? No towels replenished and lucky to have a bath mat for two of the seven days, glass door to the minuscule bathroom broke, iron stuffed into open closet continued to fall, no hot water for showers twice, laundry not brought back to room, one tiny trash can, our water bottles tossed... More 

Was this review helpful? Yes
Freehold, NJ
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed the weekend of Feb 20 - 23 with my cousin on points. My husband is a Platinum member with Marriott, traveling frequently & he upgraded the big birthday celebration weekend by moving us from the Courtyard 1 block away to the AC on points. Based on the website photos I was impressed at what looked to be a... More 

Was this review helpful? Yes 1
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Dear dschmidt1007, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Best regards, More 

Waddy, Kentucky
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Checked into the AC Hotel Thursday afternoon - 4 girls in one room. The room was a bit small for 4 people, but it was fine. It was modern, had hard floors instead of carpet which was nice. The bathroom door is frosted glass and had about 1/2" opening all the way around, so it's not super private. There was... More 

Was this review helpful? Yes
Poplar Bluff, Missouri
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After reading some of the reviews, I was a little nervous about staying here. Those bad reviews had to be from people that could not be happy anywhere. This hotel was clean, the rooms were very nice, shower was awesome. I did have one day that my room did not get cleaned but the front desk sent someone up as... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Dear Maurieready, . Thank you so much for your kind words! We are delighted that you enjoyed your stay with us. I hope that your next visit is just around the corner! More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I stopped by the new Marriott digs to check out the lounge. I sat at the bar and noticed how the lounge felt separated from the lobby, which gave it more of a lounge feeling. The bar is a U-shaped configuration and the lighting about right. The very nice and cordial bartender Casey informed me about the happy hour specials... More 

Was this review helpful? Yes
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Hearing that you enjoyed the lounge really made our day, Johnny. It's wonderful that you felt comfortable in the lounge and that you loved both dishes that you tried. We'll definitely share this review with Alan and Casey -- they'll be flattered! We hope to see you back here again sometime soon. Best, The Team at AC Hotel New Orleans More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Stay away. Way over priced. Tries to be a modern urban hotel, but fails miserably. 5th floor room, yet the Noise from the street was horrific. Yes, I checked the to make sure the windows were closed. The closet is tiny with no door. Bathroom is smaller than a typical closet. The only room amenity worth mentioning is a large... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Dear Dana K, Thank you for taking the time to write such a detailed review. All your comments are essential to continuing the development of this new brand while preserving the Historic landmark building . We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will... More 

Bellingham, Massachusetts
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago NEW

Not ready for visitors Poor service Bellhops were great. Friendly efficient House keepers are not available No kitchen No room service Tiny rooms , missing Kleenex Shower leaked Huge Marriott fan Very disappointed

Was this review helpful? Yes
Krystal H, Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

It's disappointing to read that you walked away with a negative impression of us, Wendy. You should always be receiving reliable service, and we're sorry if you got anything less. Had we known in the moment, we would've been happy to remedy the situation. That being said, we know that first impressions are hard to shake, but we hope to... More 

1 review
5 of 5 stars Reviewed 1 week ago

My Wife and I were over pleased about the friendliness, knowledge and inviting attitude of every Hotel Staff Member. A very well trained and professional crew. When we arrived we were greeted by the Hotel Manager herself. Thank you Ms. Melisa for such great hospitality. We are already looking forward to our next New Orleans visit and no doubt the... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Alan, Thank you so much for taking the time to spost a review! It was truly a pleasure to meet you! We enjoyed having you as our guest. I hope that we will see you again very soon! Best, More 

1 review
5 of 5 stars Reviewed 1 week ago

if you are looking for a "hip" and upscale place to stay near the French Quarter, AC Hotel is the place. Great rooms, Great bar and Great customer service. The bar is the hidden secret of this location.

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Todd, thank you so much for your kind review! You are correct that our AC Lounge is a hidden gem. I hope you will be staying with us again soon! Best, More 

Vienna, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend and I booked to stay here for a few days for Mardi Gras 2015. I read that this was a new hotel so I had to check it out. I am so glad I did because it is now the only hotel I'll stay at when I visit the Big Easy. LOCATION: Close to walk to all the... More 

Was this review helpful? Yes 2
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! More 

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Additional Information about AC Hotel New Orleans Bourbon (French Quarter Area)

Address: 221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:2 star — AC Hotel New Orleans Bourbon (French Quarter Area) 2*
Number of rooms: 220
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Hotel Style:
#62 Business Hotel in New Orleans

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