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AC Hotel New Orleans Bourbon (French Quarter Area)

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221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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295 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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New York City, New York
Level Contributor
7 reviews
5 of 5 stars Reviewed yesterday NEW

We had reserved a block of rooms for out of town guests for my wedding before this hotel opened. Much later on, we reserved space to host a pre-wedding get together for all invited guests. Let me tell you, Tracy was so amazing, attentive and patient with my constant changes for an entire year. I had high expectations. When we... More 

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New Orleans, Louisiana
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is great! I was there for a meeting and only spent once night, but I will be recommending this hotel. I did have an issue when I first arrived but it was quickly resolved to my satisfaction. I was very pleased with this hotel. Try the breakfast! It is very European but it was amazing. Stay here! You... More 

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MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing the European inspired AC Hotel New Orleans Bourbon while on a business trip. We are happy to know that you loved the breakfast we served and we do appreciate you for highlighting our property. However, we regret for any inconvenience caused. Thank you for recommending our hotel. It was our pleasure to have you stay with... More 

Marshalltown, Iowa
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

The location is good, the amenities are good however, make sure your room is on the opposite side of the elevator. My room was right being the elevator and every time the door opened on the elevator, we could hear everything you could ever imagine. We thought someone was upstairs having a party until we found out that we were... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you taking the time to write a review about your recent stay and that your overall stay with us was satisfactory. We are glad that you liked the amenities we have to offer and that our location was convenient for your needs. However, we would like to apologize for the noise issues you experienced and hope that you... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel exceeded my expectations. The rooms are incredibly clean, updated, and quite spacious. Upon checking in at the front desk, the staff were so helpful and urged our guests to ask for anything we needed - at least twice. Bryn was our bartender at the hotel bar and she was the best bartender I have ever had. She was... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you for taking the time to write a review about your recent stay at the new, European inspired AC Hotel New Orleans Bourbon and for the perfect rating. Our staff is very committed to serving our guests with the utmost attention in meeting their needs. Thank you for recognizing them for their efforts, especially Bryn that she took... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Absolutly epic trip visiting long lost old friends. The front desk staff was fabulously amazing! The down stairs bar always kept things going! Bryn our wonderful bartender had an amazing toast on tap! The bartenders were always timely with drinks which were well made to say the least!

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for staying at the European inspired AC Hotel New Orleans Bourbon on the occasion of your reunion. We appreciate you for recognizing our front desk associates for providing excellent service and also Bryn of whom we are very proud of for having a passion to deliver great service to our guests. We will acknowledge and thank them personally... More 

Oxfordshire, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

Great location, just close enough to the madness or the FQ, but far enough away for some peace when you need it. Service is what you should have come to expect from all Marriotts. Rooms are stylish but on the small side, restaurant is sufficient but overly priced, cocktail and drinks menu is limited but expertly served. We stayed with... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for your great feedback of the European inspired AC Hotel New Orleans Bourbon. We are happy that we met your expectations with our service with a smile, our drinks at our lounge and our beautiful rooms. This coupled with our close proximity to the French Quarter, yet far enough away to be quiet, makes us one of the... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

The location was great. Walking distance to the action of NOLA! Erika who was the bartender was awesome! Very friendly and created a delicious drink for me. The staff was attentive. The place was nice and well kept.

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

We appreciate you taking the time to write a review about your stay at the new, European inspired AC Hotel New Orleans Bourbon. Thank you for singling out Erika for providing excellent customer service. We encourage our bartenders to showcase their own creations and we are happy that you enjoyed what they had to offer. It is always a pleasure... More 

Bass Hill, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

We have been on a roadtrip thru the United States and not only is New Orleans a bang of a way to finish the trip, but the AC hotel has the nicest staff! Bryn and Michael took amazing care of us and the proximity to Bourbon Street is unreal! I'm looking forward to my next stay in the US and... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for recognizing Bryn and Michael for providing outstanding service. We are very proud of them for having a passion to deliver great service to our guests. We will acknowledge and thank them personally for a job well done. Thank you for highlighting our staff along with our proximity to Bourbon Street. It was our pleasure to have you... More 

1 review
1 of 5 stars Reviewed 1 week ago NEW

The rooms were small, we had an issue with the A/C in our room, we were moved and the new room was actually hotter. Not very please with the room but the staff seemed very helpful. The bar area is nice and staff was very nice at bar area, ask for Michael. He really is everything you'd want in a... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for your constructive feedback and we apologize that your overall experience did not meet your expectations. We are sorry to learn that you were disappointed with your guest room and also that you encountered some issues with the air conditioning unit. Your concerns have been shared with our team and we are redoubling our efforts to correct these... More 

1 review
2 of 5 stars Reviewed 1 week ago NEW

Stayed for 3 nights. First night the bathroom door wouldn't close, which is awkward when you are staying with 3 others. Then the second night, thermostat went out and the ac went to 80 degrees overnight. We were moved rooms and the new room had the same ac problem. After having 3 maintenance guys in our room it is finally... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for taking the time to post a review of your multiple night’s stay at out hotel. Please accept my sincerest apologies for the issues you encountered with bathroom doors, as well as, the air conditioning unit. I apologize on behalf of my entire team for the unpleasant experience you provided with. I have already informed the concerned department... More 

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