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AC Hotel New Orleans Bourbon (French Quarter Area)

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221 Carondelet Street, New Orleans, LA 70130 (Formerly Cotton Exchange Hotel)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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AC Hotel New Orleans Bourbon (French Quarter Area)
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258 Reviews from our TripAdvisor Community

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Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (141)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (54)
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Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location to the French Quarters. Walking distance to Jackson Square. Breakfast should be included in hotel price, but overall very good hotel. Make sure your hotel reservations are accurate. We ask for double beds for 5 ppl, but was given a king and 2 rooms. They were able to accommodate us.

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing our new, European inspired AC Hotel New Orleans Bourbon for your recent stay with your friends. We are happy that we met your expectations with our convenient location with its close proximity to the French Quarter and within walking distance of Jackson square. We offer delicious breakfast offerings for our guests at an all-inclusive price, with... More 

Oklahoma City, Oklahoma
Level Contributor
56 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Was hoping this would be a great property but that's the risk you take when they try to shoehorn a hotel into a building not constructed for that purpose. Not to say it can't be done well, but this one misses. Weird hall and room layouts aren't "eclectic" they are just a pain. Opaque bathroom door floods the room with... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing our hotel for you and your wife’s recent accommodation needs. I hope your overall stay with us was satisfactory. We are disappointed to hear that the lighting in the bathroom was lacking for your needs and we will have our engineering team make sure that all lighting is working properly. Regarding the parking charges, we regularly... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Very welcoming check in! Guys were great at check in, Asst Mgr greeting in lobby and made it unique! Bar scene is very trendy, knowledgeable bartenders and courteous. Euro style rooms, spent more $ on the bath,shower, beds, TV, bar, fixtures and not wasted on meaningless SqFt.. I will definitely stay here again!!

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for selecting the AC Hotel New Orleans Bourbon for your recent stay, while on a business trip. We are glad to read that your stay was everything you expected it to be and we could make you feel 'at home' while you were here. We are all committed to providing our guests with exceptional service so we are... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

My visit to New Orleans was amazing thanks to Kevin' front desk staff and Kevin's expertise of the area. Kevin accommodated all my needs above and beyond. He has a great skill and represents ur company well!! Hotel rooms was clean, and service was great. Highly recommend this hotel and don't forget to ask for Kevin he is the best!

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for recognizing Kevin for providing excellent service. We are very proud of him for having a passion to deliver great service to our guests. We will acknowledge and thank him personally for doing a great job. Also we are happy to know you loved our clean accommodations and the amazing customer service we offered. Thank you for recommending... More 

Orlando, Florida
1 review
1 of 5 stars Reviewed 5 days ago NEW

DO NOT STAY HERE! Your belongings, and you, are NOT safe in this hotel! During our stay, we had 2 employees let themselves into our room in the MIDDLE OF THE NIGHT and stole cash (out of the safe) plus prescription medication. They logged a fake housekeeping request that we were not even present to make, and then once the... More 

Was this review helpful? Yes 2
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

I would like to thank you for choosing our hotel for your stay. I am extremely disappointed to read the concerns that you have mentioned in the review. Please be informed that we are doing everything possible to investigate your claim and if you would like to discuss this further please feel free to contact me directly at the hotel... More 

West Palm Beach, Florida
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Spent 2 nights at the AC Marriott Hotel in New Orleans - it was fantastic ! Our room and bathroom were a nice size and I loved the shower. The whole hotel was decorated in a modern look. All the people that worked the front desk, bar and restaurant were so helpful and pleasant, especially Paul and Pamela. The food... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for recognizing all our associates especially Paul and Pamela for providing an excellent service. We are very proud of them for having a passion to deliver great service to our guests. We will acknowledge and thank them personally for doing a great job. We are also glad to read that you enjoyed our comfortable accommodations and also the... More 

Indianapolis, Indiana
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed in this hotel for four nights and during my stay my room was not made up by housekeeping once. Yep. Four nights and not one visit from housekeeping. I brought this up to the front desk twice with no action. On the 3rd request, I was finally listened to. Well kinda. Housekeeping only brought up fresh towels. Management... More 

Was this review helpful? Yes
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

I want to thank you for your recent stay at our hotel and for taking the time to post your productive feedback. On behalf of my entire staff, I sincerely apologize for the service and housekeeping issues you encountered, and the fact that we did not completely address this to your total satisfaction. It's our goal to provide an excellent... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I've visited the AC lounge on a number of occasions and have always been blown away by the quality of service and drinks I've received. I was initially drawn to the idea of "draft cocktails" and wanted to see whether they could deliver a solid drink; not only were they delicious, but Cassie and Michael surprised me with clever and... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you very much for your consistent support of our beautiful new, European inspired AC Hotel. We are delighted to learn that you are a regular guest and appreciate you taking the time to share your perspective. We encourage our bartenders to showcase their own creations and we are happy that you enjoyed what they had to offer. Thank you... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

We really loved this place, only left out a star because of the (surprise!) $169 parking bill at the end of our stay (4 nights). It made the decision to maybe stay one more night null. I think guests should be warned when booking, we would have parked at the airport for $10/day. That said, we really loved this hotel,... More 

Was this review helpful? Yes
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you for choosing to stay with your friends at our new, European inspired AC Hotel New Orleans Bourbon, recently. We are happy that we met all of your expectations with our terrific location with its close proximity to the Bourbon street and Jackson Square. I am particularly happy to know that we impressed you with our generous service and... More 

Lansing, Michigan
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

The service was what you'd expect at an swanky moderate level hotel in a really high volume area. I was checked in by Paul who did everything he could to provide me an upgraded room but they were all sold out. No biggie. To my surprise, with each reservation, I received two drinks and an appetizer at the bar. I... More 

Was this review helpful? Yes 1
MJKennedy221, General Manager at AC Hotel New Orleans Bourbon (French Quarter Area), responded to this review

Thank you so much for choosing to stay at our beautiful new, European inspired AC Hotel while on a business trip. It was a pleasure to read that we were able to make your stay a pleasant one with our comfortable as well as well maintained rooms and helpful staff. We are very proud of Paul and Anastasia for having... More 

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