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Hilton New Orleans/St. Charles Avenue

4.0 of 5
333 St. Charles Ave., New Orleans, LA 70130
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Hilton New Orleans/St. Charles Avenue
Ranked #65 of 150 hotels in New Orleans
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351 reviews from our community

Traveler rating
    120
    118
    58
    32
    23
See reviews for
Families
54
 
Couples
106
 
Solo
24
 
Business
102
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Biloxi, Mississippi
1 review
3 of 5 stars Reviewed May 21, 2013 NEW

Our family stayed one night at the St. Charles Hilton in a king room and double room. The staff was friendly enough and we had a speedy check-in. The king room was tiny, but very clean. The high floor afforded a nice view, which almost made up for the peeling wallpaper in the bathroom and lack of clock anywhere in... More

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Chevy Chase, United States
1 review
5 of 5 stars Reviewed May 16, 2013

The front desk staff is great and welcoming each time. Luke's right there for oyster happy hour. The rooms are clean and spacious. Hotel near everything you want to visit while in NOLA. Right on the streetcar line which is great!

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Review collected in partnership with Hilton Hotels & Resorts

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed May 15, 2013

I spent Mother’s Day weekend at this hotel which was also graduation for several colleges and universities in New Orleans the city was extremely busy. The staff and the service were more than accommodating. The room was large, clean and very nicely appointed. The location is perfect for everything I wanted to do in this wonderful city. I will definitely... More

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi Celeste F, Thank you for choosing to spend your Mother's Day weekend at the Hilton New Orleans/St. Charles Avenue. We are thrilled that you enjoyed our hotel. Our staff work very hard to exceed our customer's expectations, and they will be delighted to hear your wonderful comments. Once again, thank you for visiting with us. We hope to see... More

Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed May 15, 2013

We stayed here on the advice of friends. The location is OK for access to restaurants and the Quarter. The entry and lobby are a bit dated, as is the overall appearance of the hotel. The Good - room was clean The Bad - TV difficult to use, room AC poor, staff not very friendly The Ugly - Service at... More

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Review collected in partnership with Hilton Hotels & Resorts

Charlotte, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 11, 2013

I think this used to be a bank, very neat architecture. Service is good except for the front desk - no Southern Hospitality here, talk about attitude. Like we were the only people to ever show up in blue jeans. The valet and guys at the front door are awesome - they must have every map in LA memorized. Bathrooms... More

Was this review helpful? Yes 1
See 7 more reviews by Leslie1955 for New Orleans
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi Leslie 1955, Thank you for the review of our hotel. We are delighted that you enjoyed the historic charm of the Hilton New Orleans St. Charles Avenue. The hotel was built as a Masonic Temple in 1926 and designed by Sam Stone. The architecture, exquisite woodwork and other design detail from the artisans of the 1920's is evident thoughout... More

Arlington, Virginia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 9, 2013

The hotel was clean and comfortable. Our room was very spacious though the bathroom itself is a bit crowded if you're sharing it. We didn't have a view of anything other than the building next door but given we were just looking for good sleep when we returned to the room, it provided quiet and darkened room. The doors are... More

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See 7 more reviews by MsStarV21 for New Orleans
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi MsStarV21, Thank you for taking time to review our hotel. We are delighted that you found our hotel to be clean and comfortable. Our staff will also be delighted to hear your wonderful comments. Thank you for staying at the Hilton New Orleans/St. Charles Avenue. We hope to see you again in the not too distant future! More

A TripAdvisor Member
2 of 5 stars Reviewed May 9, 2013

Very disappointing considering "Hilton" expectations. Very old and dated property, small cramped rooms, no views and windows do not open. All in all a considerable disappointment considering it's a Hilton Property. DOes not live up to the brand name.

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Review collected in partnership with Hilton Hotels & Resorts

Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi A TripAdvisor Member, Thank you so much for your recent review. We always appreciate hearing from our guests. I do understand that there were some issues that you were disappointed with while staying with us. I truly apologize if you found our hotel to be somewhat dated. I also sincerely apologize that you did not get the impression you... More

Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

We stayed at the Hilton on April 5th for a quick getaway without our daughter. We were given access to the executive lounge since we were celebrating our anniversary. That was a bonus. She told us we could have snacks and a continental breakfast. When we went for breakfast, it was actually a full breakfast. That was an unexpected plus.... More

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi MelitaBmore, Thank you for the great review of our hotel. We are ecstatic that you thoroughly enjoyed your stay with us. Our staff work very hard to exceed our guest's expectations, and they will be thrilled to know that all of their hard work paid off during your stay with us. Thank you for visiting with us. We hope... More

Collierville, Tennessee
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

I've traveled to New Orleans more times than I can count, and have stayed in some hotels that I would never return to. The Hilton St. Charles was a very pleasant experience and I was pleased with every aspect of this hotel. The room was very clean and comfortable. All of the staff were friendly and helpful. The hotel is... More

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See 2 more reviews by Cynthia E for New Orleans
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi Cynthia E, Thank you for taking the time to review our hotel. We are ecstatic that you had a great stay, and that you also found our staff to be wonderful. I also wanted to let you know that I will be sharing all of your comments with our staff. Thank you for visiting with us. We hope to... More

New Orleans area
Top Contributor
73 reviews 73 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 7, 2013

This Hotel is in a excellent location, you can't ask for any better in NOLA. Not to big and has great restaurants all around it. Just far enough away from the Quarter for comfort, I am a local and stay there are the Intercontinental directly across the street from it regularly.

Was this review helpful? Yes
See 13 more reviews by Tigers1980 for New Orleans
Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review
May 19, 2013

Hi Tigers 1980, Thanks for the wonderful review. We are thrilled that you enjoyed your weekend in New Orleans! It's wonderful to know that our locals are spending time enjoying their own city. Thank you for visiting with us! We look forward to your next visit. More

 
 
Hilton New Orleans/St. Charles Avenue
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Hotel Summarization (Beta)

What travelers say

  • French quarter(33)
  • Executive Lounge(7)
  • Very nice(6)
  • Great location(6)
  • HOT WATER(5)
  • Good location(5)
  • Short walk(5)
  • Internet access(3)
  • Friendly and helpful(3)

Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in New Orleans
#37 Business Hotels in New Orleans
#61 Family Hotels in New Orleans
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Hilton New Orleans / St Charles Ave Hotel
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
Hilton New Orleans
New Orleans Hilton

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Hilton New Orleans/St. Charles Avenue
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