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Hilton New Orleans/St. Charles Avenue

4.0 of 5 333 St. Charles Ave., New Orleans, LA 70130
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Hilton New Orleans/St. Charles Avenue
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Hilton New Orleans/St. Charles Avenue
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701 reviews from our community

Traveler rating
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    112
    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ADDIS
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The rooms were clean and the staff was great, hott water not very hot and windows small, but overall a great place to stay. No extras like breakfast, but the staff more than anything shined at this hotel

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your comments regarding your recent visit to our hotel. Truly sorry about the window, being a historic hotel in a building that was constructed in 1926, our windows are of mutiple sizes. In some rooms the windows are quite large yet in others quite small. I was delighted to read that our associates meet your expectations. We... More 

Boston
Contributor
13 reviews 13 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here one week while visiting for business. It recently went through a large renovation and actually looks pretty nice. There aren't a lot of frills, but it serves its purpose. However, I woke up one morning without hot water which was pretty annoying. Another colleague of mine, who stays here frequently, said they have had a series of... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for selecting the Hilton St. Charles as your host for your recent business trip. The renovations are quite lovely and pleased to read you approve. The hot water was an issue for several months but it has been fixed is no longer a challenge to our guests. The day you experienced a hot water issue was unfortunately a... More 

Delray Beach, Florida
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As Hilton Honors Gold members we were upgraded to a lovely suite. Unfortunately the temperature in the room was 61 degrees and after many complaints and 3 visits from two different engineers, they got they temp up to 68 degrees which took more than 6 hours. Also, while the rooms were beautifully updated, the lighting in the living room was... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to detail your recent visit. Please accept our apology regarding the room challenges. Rest assured your comments will be shared with our general manager and executive team. True, the temporary executive lounge is not an ideal setting and we are working feverishly to get the new executive lounge open. It will be truly fabulous,... More 

New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed on one of the newly renovated floors and loved it. The hotel is located on a quiet street so you don't hear the traffic that you do closer to Canal. The AC was quiet, no window units like they tend to have at the Hampton Inns. The staff was friendly. We didn't have time to try the restaurant... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your nice review. Delighted to read that you like our newly renovated guest rooms. The entire hotel really looks great...of course I am a little biasd on the subject. We hope you will return to the Hilton St. Charles the next time your travels bring you to New Orleans! More 

Pembroke Pines, FL, United States
1 review
3 of 5 stars Reviewed 1 week ago

Although your staff was very friendly and wonderful, the hotel itself is a bit dilapidated. Carpeting on the 6th floor was old and the furniture in the lounge area was mismatched and looked really bad. The lobby was fine. This hotel could use some renovations.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your review regarding your recent visit. I am a bit confused by your comments regarding the hotel needing updating. We just completed a $7M renovation that has touched every aspect of our hotel. We truly understand your comment regarding our temporary Executive Lounge area. The lounge is under renovation and the temporary area outside our fitness room... More 

1 review
5 of 5 stars Reviewed 1 week ago

I love this hotel and staff! I plan to return there in February 2015! Loved our room too! First class! I was there on business and didn't want to leave. Very close to all of the best sites, restaurants, and shops in New Orleans. Also easy to catch cabs from the location too. The bell captain staff was great! Check-in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Wow...now this is what we like to read in our surveys! THANK YOU!! We are delighted that our team and newly renovated hotel met your expectations! It is positive comments such as yours that become pure motivation to our team in our continual strive for service excellence. We can not thank you enough! We are honored that you will be... More 

Atlanta, Georgia
Top Contributor
141 reviews 141 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms seemed very new and were very comfortable. Everyone was very friendly. We did have some items that were not working in the room and had limited success with fixing, including the toilet, which had an overflow. The plumber came quite quickly to plunge, but then just threw all the towels on the floor and left. We did not... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your valued comments. Truly sorry for the challenges that you endured during your visit. Rest assured, your review will be shared with our team and especially the Director of Engineering. Please accept our apology regarding the unpleasant smell in the lobby. There was a temporary sewer issue in the rear of the building that took the city... More 

New Orleans, Louisiana, United States
1 review
1 of 5 stars Reviewed 1 week ago

I am a hilton honor member. Booked a king suite room and the air went out. I was placed in a standard queen room and they only took 50 off. Plus the valet driver asked me for a tip before I could give it.

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for sharing your experience with us. Please accept our apology regarding your suite. I can only assume the hotel was sold out which is why we could not move you to the requested room type. Rest assured your comment will be shared with our valet manager and please know your experience is not indictive of the Hilton New... More 

Nashville, Tennessee
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay at this hotel several times a year, and it is conveniently located near Poydras, and the french quarter. The hotel has a nice Happy Hour each night on the executive level, nothing really special, just nice to have some drinks and cheese and crackers. The fitness room as just been updated with some new equipment, which is always... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Wow, we love to hear the word"Great"! Thank you for your nice review and especially for being a loyal fan of the hotel. Please accept our apologies regarding Luke. Rest assured your comment will be shared with the General Manager of the the restaurant. We hope to see you back real soon! More 

Maple City, Michigan
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel aesthetically. The lobby is modern and clean, the staff is friendly and helpful, the breakfast is decent, and the rooms are very nice and comfortable. But for $300 a night, I expect exceptional, not good or great. The breakfast is insanely overpriced, they charge you another $40 a night for parking, and the internet is... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share your thoughts on your recent stay. It sounds like you enjoyed your visit but obviously the price point was the issue. Please know we price our hotel according to our competitors in the market along with the demand for that time frame. It is very similar to the airline's pricing strategies. If... More 

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Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
Number of rooms: 250
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Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
New Orleans Hilton
Hotel Style:
#21 Luxury Hotel in New Orleans
#55 Business Hotel in New Orleans
#74 Romantic Hotel in New Orleans

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