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All 152 New Orleans hotels

Hilton New Orleans/St. Charles Avenue

4.0 of 5 Hotel   |   333 St. Charles Ave., New Orleans, LA 70130
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73%
Ranked #61 of 152 hotels in New Orleans
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Rico W San Jose, United States
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562 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
dallas, United States
1 review
2 of 5 stars Reviewed yesterday NEW

valet service was entirely unacceptable for any hotel brand, but especially hilton. It was the single worst valet experience at a hilton I've ever seen. And I've stayed at a lot, you can check my records. Also, I made multiple uses of valet throughout the weekend, so it was not one single individual. It was every single time. In addition,... More

Review collected in partnership with Hilton Hotels & Resorts

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San Jose, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Plan alternate restaurant options if you like to eat at the hotel. The hotel staff is impeccable! Great location and fun city! The rooms are nice and spacious. The bell service is top-notch! Not the closest to French Quarter but within walking distance and pet friendly!

Review collected in partnership with Hilton Hotels & Resorts

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi Rico W, Thank you for taking time to review our hotel. While we are delighted that you enjoyed our hotel services, we apologize that your expectations were not met/exceeded in all venues during your recent visit with us. We have shared your comments with Restaurant Luke, and they will address your concerns with their staff. Your feedback is very... More

Top Contributor
60 reviews 60 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Grand hotel with impressive lobby. Rooms are nice with refrigerator in room and safe. Stayed on the 7th floor and only negative is ice machines are only on a few floors. Had to go to the 6th floor but it did not work. Then to the 9th floor to finally get ice. They had complementary wine tasting when I arrived... More

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi swimdiva, Thank you for taking time to review our hotel. We are ecstatic that you enjoyed your visit with us, as well as our central location. We would also like to thank you for mentioning our complementary wine service which is served every evening from 4:00pm to 6:00pm. In New Orleans this little extra service/feature is referred to as... More

Albuquerque, New Mexico
Top Contributor
115 reviews 115 reviews
14 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We’ve stayed at this hotel on two occasions and like it. The location is good, just three blocks ‘west’ of Canal Street and only a 10-15 minute walk to Jackson Square in the heart of the French Quarter. The hotel itself is old, obviously not originally a Hilton property, and is showing some signs of wear, but overall has a... More

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi gypsyuno, Thank you for taking time to review our hotel. Your feedback is important to us because it helps us to see ourselves through our guests' eyes. Here's a little tid bit about our building's history: The building was constructed as a Masonic Temple in 1926 and designed by Sam Stone. The architecture, exquisite woodwork and other design from... More

Atlanta, Georgia
Top Contributor
253 reviews 253 reviews
79 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

It's an older hotel but for the price it's a great value. Rooms are good sized and the bathrooms are remodeled. Staff is friendly. The bar and dining room get very busy. Great location and the concierge level offers a decent breakfast and happy hour.

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi bfchef, Thank you for taking time to review our hotel. We are ecstatic that you enjoyed your visit with us. Thank you for staying at the Hilton New Orleans/St. Charles Avenue. We hope to see you again in the not too distant future! More

New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

No where to pull up and access check in at hotel! Front desk guaranteed us rooms that we didn't receive and the front desk helper was clueless! NO ONE ANSWERS PHONES!!!! Never again and do your family a favor and choose another location!!!

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi BosargeFamily, Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Comfortable and cozy, this quiet hotel is close to everything. The French Quarter, The Dome and the river boats are all within easy walking distance. The Hotel restaurant is very good, although if you're happy to walk their are some great places within walking distance.

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi MOrLain, Thank you for all the kind words. We are delighted that you found our hotel to by comfortable and cozy. We also appreciate you mentioning that our hotel is walking distance to the French Quarter, River Boats, and the Mercedes Benz Superdome, as well as many of New Orleans' other famous attractions. Thank you for your business! We... More

Oxford, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at the Hilton St. Charles- staff were lovely and v. helpful, rooms were a good standard. Quite close to the French Quarter. If you are traveling on business beware- they charge $13 per day for internet access. I was checked into a smoking room at the start of my stay which I wasn't happy with as... More

Review collected in partnership with Hilton Hotels & Resorts

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi Fiona G, Thank you for taking time to review our hotel. We are delighted that you enjoyed our service, as well as our central location. Our staff will be thrilled to hear all of your kind words. Thank you for your business. We hope to see you again in the not too distant future. More

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Whenever I come to NOLA I pretty much always stay at this hotel. It's in walking distance to everything in the French Quarter and right up the street from Canal Street. It's a nice hotel, well maintained, great customer service and always clean. It can be a bit pricey, but many hotels near the French Quarter are.

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi HouTraveler2007, Thank you for taking time to review our hotel. We truly appreciate you staying with us whenever you are in town. Our staff will also be delighted to hear all of your kind words. Thank you for your business! We look forward to your next visit. More

Canton, Michigan
Top Contributor
84 reviews 84 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a hard rating to figure out. I had a tiny room, about the size of a normal suburban bedroom (13x20 or so). The room was small enough that a double bed was the only practical choice. It was on the Executive Floor, so an evening reception and morning Continental was included. The hotel is tastefully decorated, and the... More

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Keith M N, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Hi AccidentalGlobetrttr, Thank you for taking time to review our hotel. We are delighted that you enjoyed our historic hotel with modern amenities. The building was constructed as a Masonic Temple in 1926 and designed by Sam Stone. The architecture, exquisite woodwork and other design from the artisans of the 1920's is evident throughout the hotel and highlighted by the... More

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Additional Information about Hilton New Orleans/St. Charles Avenue

Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton New Orleans / St Charles Ave Hotel
Hilton Hotel New Orleans
Hilton New Orleans
New Orleans Hilton
Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in New Orleans
#31 Family Hotel in New Orleans
#34 Business Hotel in New Orleans
#55 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
Reservation Options:
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