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All 153 New Orleans hotels

Hilton New Orleans/St. Charles Avenue

4.0 of 5 Hotel   |   333 St. Charles Ave., New Orleans, LA 70130
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Ranked #76 of 153 Hotels in New Orleans
A recent review
5 of 5 stars reviewed 5 days ago
shirleynesom Baton Rouge, Louisiana
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632 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel has been updated and my room was VERY clean and modern. I always bring my pillow but there's no need to do that. I stayed here a few weeks ago and plan to stay again this Sat.- Tues. The Intercontinental (across the street) was going to charge me double the amount. It's convenient to everything. ALL of the... More

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Hattiesburg, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Service on all fronts was excellent. This is a good hotel right in the center of New Orleans. I enjoyed the amenities, the location which allowed easy pedestrian access to the city and the pleasantness of the staff. I will be back.

Review collected in partnership with Hilton Hotels & Resorts

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Whitesboro, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here over other hotels directly in the French Quarter. Not too far of a walk from the major attractions, not a horrible area, plenty of foot traffic. Definitely not for someone who wants quick access to the popular bars, but good if you want a quieter night's sleep and to pay less per room than and popular hotels. Plenty... More

Review collected in partnership with Hilton Hotels & Resorts

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Albany, Oregon
Top Contributor
85 reviews 85 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It feels like you're stepping back into the 1900s when you walk into the lobby of the Hilton St. Charles Avenue. We arrived around 9:30pm and there was a lively party in the hotel restaurant. The desk attendant checked us in quickly and efficiently and even answered a few questions about the area for us. The room was very modern... More

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TAYLOR, TX
Top Contributor
59 reviews 59 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was super easy and they arranged for our whole party to have rooms on the same floor There was not a view at all but we weren't looking out the window Not crazy about the indoor pool The elevators were super quick Nice to have the restaurant on site too although we couldn't get seated on Friday evening... More

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your candid and valued comments. Please accept our apologies regarding the challenges you had. The lack of a chair in your room could have been recitified with a quick call to our desk...again truly sorry about this...the hotel is under renovation and obviously an over sight in our inspection process. Regarding you comment on the coffee, a... More

Snellville, Georgia
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed Phillip at the valet very much. He took the jokes about Atl. Beating the saints. Our rooms were fabulous on 17 with a beautiful suite. I have never stayed in a suite so nice and roomy. Enjoyed having friends visit. The views were amazing. Kept the curtains open all the time.

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

The thanks are all ours....we appreciate your patronage and your wonderful review. You are obviously a Falcons fan...congratulations on your victory. We'll meet again on December 21st when the Saints/Falcons return to the field! Again we appreciate your great comments and we hope to see back at the Hilton St. Charles real soon. More

Newport News, Virginia
Contributor
20 reviews 20 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located in the heart of the city a couple blocks away from Canal St and Poydras St, this hotel is in the middle of everything. The room was updated and was comfortable. They are going through a renovation so don't be surprised if an alarm goes off at 0900 on Sunday morning waking you up to evacuate.

Was this review helpful? Yes 1
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Well we can't agree with you more...our location is superb and does place you in the middle of all that is New Orleans. Truly sorry about the alarm, they can be quite trying during renovations. We do apologize for the disturbance in this regard. It sounds like you enjoyed your stay. We thank you for your comments, your patronage and... More

Bozeman, Montana
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is exceptional. The hotel is being renovated so be aware that the smelly contractors will ride with you between the noisy floors they are working on. Couldn't the hotel dedicate one of the many banks of elevators just to the contractors? My new room was nice, lacked hot water both days, coffee machine broke and... More

Was this review helpful? Yes 1
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for sharing your valued comments with us. There is a dedicated elevator for the renovation team and as you can imagine, it requires a constant patrol to enforce their usage of of the correcti elevator. Truly apologize for the issues you had. Unfortunately, they stem from the pains of renovation but I am proud to read that our... More

Mobile, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel itself is very interesting, the elevators and lobby and interesting decor. It's off the quarter, so very quiet, and a short walk as long as you don't mind sweating in the summertime. Desk staff could have been more friendly, but it's all you want in a NOLA hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your review. We agree, the hotel is very unique. It originally opened in 1926 as the Louisiana Grand Masonic Temple and some of the original decor is still in place and we are now members of the Historic Hotels of America. We were disappointed to hear your comments on our front office team. They normally epotimize the... More

new orleans, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Having Luke Restaurant as their F&B provider is not a selling point for them. VERY slow breakfast at 7AM and the Room Service at the Hilton is pitiful. I ordered the same thing 2 nights n a row (the first night it was very good), but was delivered an unrecognizable entree on night 2. The quartered and processed piece of... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share with us your experience with Luke. Truly disappointed to read your comments about Luke. We normally receive outstanding reviews regarding their team and culinary expertise. Luke did have a menu change during your stay but the appropriate response should have been an order remake according to your liking. We have discussed these... More

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Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
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Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
New Orleans Hilton

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