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Hilton New Orleans/St. Charles Avenue

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333 St. Charles Ave., New Orleans, LA 70130
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Hilton New Orleans/St. Charles Avenue
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Hilton New Orleans/St. Charles Avenue
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165 reviews from our community

Traveler rating
    56
    49
    37
    10
    13
See reviews for
26
40
4
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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new york, United States
1 review
2 of 5 stars Reviewed yesterday NEW

No hot water and zero water pressure. We complained and they comped the room, but the problem persisted. Not sure i would stay there again. not sure what else to write, this requires 200 letters. very very very annoying.

Review collected in partnership with Hilton Hotels & Resorts

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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Just a quick note about service (or lack of service) received here today. Normally very satisfied, although for the price, the rooms are cramped. But today, we were out all day and our room wasn't serviced by 4pm when we returned for a brief period before dinner. Housekeeping called and asked if they could service our room, and I said... More 

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Jonesboro, Arkansas
Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

My wife and I were scheduled to visit this property on 4/24 and 4/25. We were coming down to work the Zurich Classic PGA golf tournament. Unfortunately, my mother had an accident and we had to cancel our trip. As a Hilton Diamond member, I called them to see if under the circumstances I could cancel the reservations and receive... More 

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Fort Worth, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Enjoyed our stay at this hotel, great location, near everything but away from the crowds and noise. Room was clean and the bed was very comfortable. Did not try the restaurant as we wanted to try some other spots.

Review collected in partnership with Hilton Hotels & Resorts

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Victor, thank you for your nice review. Delighted to read the hotel met your expectations and the location was convenient for you. Please come back see us soon! More 

Twin Cities, MN, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The hotel overall was very nice, the staff was great, and the fitness center had enough equipment to provide a full workout. The room was clean, bed was comfortable, and the TVs were large and had good picture quality. I (and others I was traveling with) had some major water issues though. At times it was hard to get it... More 

Review collected in partnership with Hilton Hotels & Resorts

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Aaron T, thank you for your 4-star review even though you experienced challenges regarding the water temperatures during your stay. Yes you are correct in that we are aware of issues in certain sections of the hotel. Being a historic building when challenges occur regarding HVAC the parts required to remedy the challenge can be difficult to obtain and always... More 

Portland, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

The short answer is NO! Some of the staff were very good. The front desk staff was abysmal. They were no sure how to handle an advance payment. They tied up excess credit on my credit card for potential room charges. They claimed that they needed $600 but tied up $900. The room was no worth the rate charged. I... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Bob K, please accept our apologies for not meeting your expectations and especially sorry for the improper credit authorization. We know this can cause temporary financial challenges to your credit. Our hope is that the over-authorizations were not a deterrent to any purchases you wanted to make while visiting New Orleans. Please contact me off line if this situation has... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Ok stay food is 9th rated in luke. Room is nice and clean. bed is a little hard too. Water is nice and hot also. Nice old mason lodge on the outside. Valet is pricy and slow. Riverside Hilton is nicer view

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your wonderful 5-Star rating. Please accept our apology for just meeting your expectations but not exceeding them. We want of our guests to have an exceptional stay and an OK review is never our intention. Please come back and give us another opportunity to WOW you as our team is know for. Thank you for your review... More 

Boston, Massachusetts
Top Contributor
57 reviews 57 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was great! It was walking distance to everything, had amazing food and the best happy hour including oysters! Great stay, will be back. Wonderful staff! Try the brunch, especially the crawfish omelette. Everything on the menu is delicious and the chef takes his work seriously!

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for the 5-Star Review! I love the picture with you and those huge oysters! We were pleased to read that you enjoyed your visit and our team exceeded your expectations. Especially delighted to read you will come back and see us the next time you are in the Big Easy! Best compliment you can give us! Thank you... More 

West Palm Beach, Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is in a great location. Next time I would request a room on the back side of the hotel as the trolley goes up and down St. Charles every 30 mins. The rooms are a bit small and there is no parking except valet. They did allow a late check out and early check in.

Was this review helpful? Yes 2
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Ms. Hutch, thank you for taking the time to review the hotel. Please accept our apology regarding the streetcar traffic. We appreciate your comments and value your business. Please come back and see us the next time your travels bring you to New Orleans. More 

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel with a history. The rooms were fresh and clean, beautiful lobby, and perfect central location to see everything! Right on the trolley line and only a short walk to the French Quarter. The best part of the hotel however is the staff! The desk staff was helpful in recommendations, the bell staff and valet were great, and even... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Kurt H,Thank you for the wonderful review and especially the 5-Star rating! We were pleased to read that our hotel, team and location met your expectations. Truly delighted in your comments regarding our associates and on behalf our team we sincerely thank you! We value your business and we are proud to have you as a potential repeat fan of... More 

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