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Hilton New Orleans/St. Charles Avenue

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333 St. Charles Ave., New Orleans, LA 70130
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Hilton New Orleans/St. Charles Avenue
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Hilton New Orleans/St. Charles Avenue
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159 reviews from our community

Traveler rating
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    47
    36
    8
    12
See reviews for
25
37
4
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Ok stay food is 9th rated in luke. Room is nice and clean. bed is a little hard too. Water is nice and hot also. Nice old mason lodge on the outside. Valet is pricy and slow. Riverside Hilton is nicer view

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your wonderful 5-Star rating. Please accept our apology for just meeting your expectations but not exceeding them. We want of our guests to have an exceptional stay and an OK review is never our intention. Please come back and give us another opportunity to WOW you as our team is know for. Thank you for your review... More 

Boston, Massachusetts
Top Contributor
55 reviews 55 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was great! It was walking distance to everything, had amazing food and the best happy hour including oysters! Great stay, will be back. Wonderful staff! Try the brunch, especially the crawfish omelette. Everything on the menu is delicious and the chef takes his work seriously!

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for the 5-Star Review! I love the picture with you and those huge oysters! We were pleased to read that you enjoyed your visit and our team exceeded your expectations. Especially delighted to read you will come back and see us the next time you are in the Big Easy! Best compliment you can give us! Thank you... More 

West Palm Beach, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location. Next time I would request a room on the back side of the hotel as the trolley goes up and down St. Charles every 30 mins. The rooms are a bit small and there is no parking except valet. They did allow a late check out and early check in.

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Ms. Hutch, thank you for taking the time to review the hotel. Please accept our apology regarding the streetcar traffic. We appreciate your comments and value your business. Please come back and see us the next time your travels bring you to New Orleans. More 

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 4 days ago NEW

Great hotel with a history. The rooms were fresh and clean, beautiful lobby, and perfect central location to see everything! Right on the trolley line and only a short walk to the French Quarter. The best part of the hotel however is the staff! The desk staff was helpful in recommendations, the bell staff and valet were great, and even... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Kurt H,Thank you for the wonderful review and especially the 5-Star rating! We were pleased to read that our hotel, team and location met your expectations. Truly delighted in your comments regarding our associates and on behalf our team we sincerely thank you! We value your business and we are proud to have you as a potential repeat fan of... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Generally, a Hilton is a Hilton, no matter where you go in the world. So, no surprisr here that The Hilton St. Charles in New Orleans is top notch. As one would expect, rooms are impeccably decorated and maintained. And though the building seemed to be an older building (I say this solely based on the size and appearance of... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Lee T, Thank you for the wonderful 5-Star Review!. You are right in that the Hilton New Orleans is a historic hotel built in 1927 as the original home to the Grand Lodge of the Louisiana Masonic Temple. We are a proud member of the Historic Hotels of America. Delighted to read our newly renovated hotel met your expectations. Your... More 

memphis, United States
1 review
5 of 5 stars Reviewed 1 week ago

TOP NOTCH Bell Hop and front lobby staff. Very warm, friendly and professional. We can't wait to come back again and stay with this Hilton Hotel. Not in French Quarter so quieter stay and not hear next door neighbors

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for the wonderful 5-Star ! We can't wait to have you back as our guests! Delighted to read you enjoyed our hotel and location. More 

Olympia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have done a lot of traveling and stayed in many hotels and motels in my lifetime, but this hotel by far had the best employees ever. They were very friendly, accommodating, and went the extra mile in every way requested. I would actually stay at this location in the future just because the front desk staff and concierges were... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Mrs. S, thank you for the wonderful comments regarding our associates. I was delighted to read that our team exceeded your expectations and especially pleased to learn that you will consider returning. A special thanks for the 5-Star review! Please come back and see us real soon. More 

Canada
Top Contributor
69 reviews 69 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was quite nice and on the 17th floor but due to renos exec lounge was on 11 and gym on 6. Disappointed in exec lounge substitute (you can stay at Hampton and get much better). No one ever checks your status, so if you want free Bfast and drinks at night, you can pull it off. Gym was... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your review. We were delighted to read you enjoyed your room but disappointed to read your other comments. Rest assured they will be shared with our team and will be a huge help in our continued efforts for service excellence. While our Executive Club is under renovation, unfortunately our current breakfast selections have limitations without an available... More 

Jackson, United States
1 review
5 of 5 stars Reviewed 1 week ago

We all travel and stay at hotels. But it is the staff that makes you feel welcome and appreciated. The Hilton St. Charles made us feel like We were the guest again and everyone was happy we chose their hotel. It's in the middle of everything. Two blocks to Bourbon a few the other way to the Warehouse district or... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Randoph B, now this what we like to see in a review. You are correct, any hotel can provide a bed, but it is the team, the heart of our house, that makes all the difference and I was delighted to read that our associates did meet your expectations in this regard. We sincerely thank you for the wonderful 5-Star... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I am in New Orleans throughout the year for meetings and to give speeches at a number of events. For location, great rooms and very good servce, the Hilton St Charles is really excellent. The hotel is smaller than the much larger conference and convention hotels nearby. The access and entrance from St Charles is very easy for driving. The... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Tim O, thank you for the wonderful details and valued comments regarding your recent visit. I was extremely proud to read that our hotel, team and location met your expectations. Because you are a frequent traveler to New Orleans, we hope you will make the Hilton St. Charles your new home away from home. It would be an honor and... More 

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