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Hilton New Orleans/St. Charles Avenue

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333 St. Charles Ave., New Orleans, LA 70130
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1 room 1 guest
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Hilton New Orleans\/St. Charles Avenue
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256 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Browns Mills, United States
5 of 5 stars Reviewed 2 days ago NEW

All hotels affiliated with Hilton is top notch, i like the fact they use fresh linens as well. The room was very clean. Staff was very friendly as well it was in a good location to be in New Orleans only thing we were hoping they would have had a outdoor pool, but it wasn't a big deal we still... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Christopher W, thank you for the wonderful 5-star review! We were delighted to read that the hotel, staff and location met your expectations. Especially pleased to hear your comment regarding the consistency of Hilton's Brand and obviously your chain of choice. We hope you will come back and see us in the near future! More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 3 days ago NEW

Hotel was in a good location with everything in walking distance! The hotel was beautiful and in good condition. We had excellent service from the front desk! The room was very nice especially for the price. Enjoyed the indoor swimming pool despite it being in the basement it was our favorite part of the hotel! A good place to consider... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Ms. Bordelon, how wonderful of you to take the time to share your recent experience with us. We are truly grateful and wish to thank you for that great 5-star review. We were also pleased to read that our pool was a favorite spot for you. Reviews such as yours, go a long way in motivating our team to be... More 

New Orleans, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Moldy shower, not enough towels, no ventilation, rude front desk staff, you can also hear the people in the next room from the bathroom, moldy coffee pot as well. I can go on and on about the horrible experience. i will spare you the details, stay at that marriott.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Dear Scott C, please accept our apology regarding your recent stay. Please know your experience is not indicative of our hotel. Rest assured your comments will be shared with our Executive Team to ensure our future guest do not have this same experience. We are truly disappointed that our hotel and team did not meet your expectations and I would... More 

New Orleans
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just off the Poydras corridor on St. Charles Avenue, is the Hilton New Orleans St. Charles Hotel, the gem of the New Orleans CBD (Central Business District). A member of the distinguished Historic Hotels of America, a stay at the historic Hilton is like stepping back in time. The fairy tale stay begins with the sweet sounds of the New... More 

Was this review helpful? Yes 1
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Wow, you know a lot about our hotel. We were quite impressed by your research and thank you for your kind words! We are truly proud of our affiliation with Historical Hotels of America as well as our AAA 4-Diamond rating. Thank you for the wonderful 5-star review and we hope you will return to the Hilton St. Charles, your... More 

North Brunswick, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Good: Lovely hotel lobby! Short walking distance to French Quarter & to Canal St. NG: Swimming Pool located in basement in unattractive area, w/ no elevator access to pool. Only 1 drawer to put clothes in hotel room. More drawer space is needed!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share your thoughts on your recent visit. We truly appreciate the 4-star review. Unfortunately, the basement is not an ideal location for a pool and we try to make the area as appealing as possible and we apologize it did not meet your expectations. Being an historic building the pool area can only... More 

San Diego, California
Level Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This particular Hilton was very nice. I was surprised because it is an older hotel. The hotel has been remodeled and the rooms have a nice modern decor some hiltons are hit or miss. The location is great. Close proximity to bourbon street as well as restaurant. Hotel also has a bar connected as well.

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your kind comments and the 4-star review regarding your recent visit. We are quite proud of our historical building and we are a member of the Historic Hotels of America. We must agree our location is one of the best and we were pleased to read that it hit the mark during your visit. We hope you... More 

Hercules, California
Level Contributor
8 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This was my first visit to NOLA since I was a teenager. I was visiting for my aunts wedding and wanted the visit to be unforgettable. From the moment I walked into the hotel, the staff was friendly, welcoming a full of "Southern Hospitality" The room was amazing, the bathroom was clean and very spacious. My bed had plenty of... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Ms. Brown, your review put a huge smile on my face. We truly try to epitomize genuine Southern Hospitality with of our guests and I was tickled to read we were successful with your visit. We sincerely wish to thank you for your wonderful and gracious comments. Reviews such as yours continue to motivate our team to be the best... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The Hilton, Saint Charles was a very good stay which is only three and a half blocks from Bourbon Street. It is very safe and the amenities were good. There were many available eating venues along the way toward Canal Street.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for the wonderful review! We were pleased to read our hotel and location met your expectations. Please come back and see us the next time New Orleans is on your travel agenda! More 

Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arriving to this marvelous Hilton hotel we were excited to stay in a 4 star palace such as this. When entering the hotel we were amazed at the structure, and decor. At this point, all the great reviews rained true. At first, the concierge was helpful, allowing us an early check in. Once in our room we flipped the... More 

Was this review helpful? Yes 2
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Diana R, I read your review with utter disappointment by the way this situation was handled. I want to apologize for the unfortunate experience that occurred on your recent visit. The health and safety of our guests are of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel. Totally remodeled rooms. The rooms were nothing like the pictures, they were better! Staff was accommodating, knowledgable and very helpful and extremely friendly. The bed was so comfy! Great location for Bourbon Street, casino and streetcar access.

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Kim C, wow...5 stars! Thank you for taking the time to share your thoughts on your recent visit. We are extremely proud when we receive reviews such as yours. The are a huge boost to our continual strive towards service excellence and we truly thank you for these gracious comments. We hope you will return to our hotel in the... More 

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