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Hilton New Orleans/St. Charles Avenue

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333 St. Charles Ave., New Orleans, LA 70130
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Hilton New Orleans/St. Charles Avenue
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Hilton New Orleans/St. Charles Avenue
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191 Reviews from our TripAdvisor Community

Traveler rating
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    63
    40
    10
    16
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30
51
4
75
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel was great. We loved the historical features. Our room had been recently renovated & it was fantastic. The bed was so comfortable we could actually sleep. The location was great walking distance to everything but far enough from the major hotel congestion. We felt very safe. Trolley right outside. I would definitely recommend it.

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Morton, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Great staff. Great rooms. Walking distance to the French Quarter without the noise and congestion. We do not stay anywhere else! We always arrive early and usually our room is ready so we can check in early. The restaurant is great and the bar is as well. We are super picky and this place offers clean, comfortable rooms and a... More 

Review collected in partnership with Hilton Hotels & Resorts

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new orleans
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel has modern, comfortable rooms. Check in is fast and efficient. Staff is friendly and helpful. Small touches such as iced bottles of water at entrance, much appreciated after walking through the hot city. Valet parking very expensive, $40 but public parking across the street is $25 per day, with in and out availability. Hotel is on streetcar line... More 

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your kind words and the 4-Star review! We were pleased to read you enjoyed your stay and we hope you will come back to the Hilton St. Charles the next time your travels bring you to New Orleans. Thank you for your business! More 

Madison, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a fine Hotel, Perfect clean room. Staff very un- friendly. Upon arrival we found a busy lobby and a very tense and un-friendly front desk reception. Ignored all my questions and replied with curt answers that were not helpful. The stay was perfect as long as we didnt bother the busy staff. Wonderful clean room.

Review collected in partnership with Hilton Hotels & Resorts

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Jack, first let me thank you for the wonderful 5-Star review, however judging from your comments regarding our team...it seems you were quite generous. Please accept our apology regarding the lack of hospitality that was displayed by our front office team. While this is a bit unusual for them, never the less we were disappointed to read your comments. Rest... More 

Oyster Bay, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

We loved this hotel and the new updates we discovered in May. Plus the wonderful staff. For Tulane grandparents this was a great location for us with access to the streetcar taking us up to Tulane and being close to the french quarter. Graduation was in the superdome which we could walk to. The building is historic as wellplus jon... More 

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Now this is what we like to see in our reviews. Very pleased and delighted our team, location and hotel met your expectations. We have to agree regarding our location. We are truly in the middle of it all and in most cases within walking distance to most downtown attractions. We truly appreciate and thank you for your valued comments.... More 

Minneapolis, MN
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Good hotel and location. Also enjoyed the breakfast and proximity to many things. Also enjoyed the added security of room key access only for upper flows (above lobby area). Sundry pantry was overpriced.

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share your thoughts on your recent visit. We were pleased to read the hotel met your expectations. Your valued comment regarding the pantry pricing will be shared with our management team. Thank you for staying with us and hope to see you back soon. More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The Hilton St. Charles Ave. is located right in the business district, but it's an easy 5 minute walk from the French Quarter. Also, you can jump on the street car right outside for quick access to almost any neighborhood in downtown New Orleans. Overall, a great hotel for a getaway to the Big Easy.

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Willy 1134, how kind of you to take the time to review our hotel. Delighted to read the hotel's location was well suited for your visit. Thank you for your business and we hope you will return to the Hilton St. Charles the next time your travels bring you back to New Orleans. More 

Albuquerque, New Mexico
Top Contributor
222 reviews 222 reviews
37 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I really like this hotel, and we stay here every time we come to New Orleans to visit relatives. The building is old, started life as a masonic Lodge I understand, but it makes for a great and classy hotel with an old feel to it, despite the fact that the rooms and interiors are newly renovated.... More 

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to really detail your visit and our hotel. A special thanks for being a loyal fan of the Hilton St. Charles. We are honored by your confidence in our team and that we are your hotel of choice regarding New Orleans. Delighted to read you approve of the recent renovations. Your observation regarding the... More 

Oakland, California
Top Contributor
69 reviews 69 reviews
43 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 6 nights at the Hilton St. Charles Street recently for jazz fest, and it was a good stay. We booked on a bit of short notice, and this was the only Hilton with availability during the festival and even with points it was a pricy stay. We really appreciated the central location, with easy access to the French... More 

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to detail your recent visit at the Hilton St. Charles. Please know your comments are valued and very much appreciated. We were delighted to read you enjoyed your visit and rest assured your comment regarding the early room checks by our housekeeping staff will be shared. We hope you will return to the Hilton... More 

memphis
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My father, husband and I were in town for Jazz fest and really enjoyed the location, staff, amenities and decor. It felt cool and clean and relaxing. The pool in the basement was a little odd, but we used it and the hot tub anyway. Luke's restaurant on the road level is very tasty but you usually need reservations during... More 

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your kind words and the nice review. We were delighted to read that you enjoyed your stay and that our team met your expectations. We hope you will come back to the Hilton St. Charles for Jazz Fest 2016, but hopefully sooner! More 

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