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All 153 New Orleans hotels

Hilton New Orleans/St. Charles Avenue

4.0 of 5 Hotel   |   333 St. Charles Ave., New Orleans, LA 70130
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Ranked #78 of 153 Hotels in New Orleans
A recent review
4 of 5 stars reviewed 1 week ago
Chris S houston, United States
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639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Orleans, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Room never got above 70 degrees, and water temperature never got above lukewarm. Staff was friendly, but nothing was fixed during our stay. Ongoing construction in an older building may be an issue. If you like cold rooms and cold showers, this is the perfect hotel for you.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
houston, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Great hotel, but a bit disappointed that the reservations operator lost a request. Excellent location, walkable to the French Quarter and to Uptown. Several restaurants, hotel and the casino are in the area.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to review our hotel. Please accept our apology regarding the special request we were remissed on. We agree, our location is one of the best in the city and quite pleased to read that you agree. We hope to see you back real soon. More

Redlands, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It is a little walk from the end of Bourbon street (you have to cross a main road too) and even further from the river, but it is close to the main street stores with big name brands. So, it depends what you are looking for. The room was attractive, clean, and functional but there was not too much to... More

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your nice review. It sounds like you enjoyed your stay and for this we are quite pleased. It truly is a beautiful building and it was home to the Louisiana Masons as their masonic temple. We hope we have made you a loyal fan and that you will be returning the next time your travels bring you... More

richland, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Quietest room ever! Wonderful! The water pressure gets a little low when everyone is using it, but the rest is great! Love the blackout drapes! You don't wake up until you are ready! Park in the garage directly across the street. It is 20 dollars per 24 hours

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share your thoughts on our hotel. We appreciate your comments and hope that you will return real soon! More

Baton Rouge, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The Hilton on St. Charles is beautiful! I slept like a baby! The staff was so friendly. The front desk clerk was still in training, but she did such a fabulous job!! Her personality made up for how long it was taking to check me in (which wasn't long, just longer than other experiences I've had). The price wasn't bad... More

Review collected in partnership with Hilton Hotels & Resorts

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

WOW...THANK YOU! You have paid us the highest compliment you can give a hotel. We are honored that you will now consider the Hilton St. Charles as you new home away from home when traveling to New Orleans! Please know that reviews such as yours contune to be real moral boosters for our team in our continual efforts to achieve... More

nowhere
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

Sad to say this is another of my New Orleans hotel stays that just says "old and tired". I will grant that the hotel is undergoing renovations and some of it looks good but it is everything else around it that does not make for a pleasant stay. The restaurant for breakfast really lacks options, very short menu, and no... More

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Please accept our apology for not meeting your expectations regarding your recent visit. As you mentioned the hotel is under an extensive renovation that will touch every aspect of our hotel. This renovation will be completed shortly. Our hotel is a proud member of the Historic Hotels of America and the building was the original home to the Louisiana Mason's... More

San Diego, California
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 1 week ago

Just the facts rather than emotion. I arrived at the hotel with my son to see massive upgrading taking place. Was not inviting looking at all. Checked in. Several floors were under construction. Lots of workers riding elevators with hotel guests causing stops to floors that are under construction. It's like the elevator doors open to various scenes totally incongruent... More

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

I went numb reading your comments...no other way to say this, but what a disaster. Not sure if we can make this right but would really appreciate speaking with you off-line. You will be able to email me through this site. Please email me your phone number so we can discuss your stay. Thank you for taking the time to... More

Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel has been updated and my room was VERY clean and modern. I always bring my pillow but there's no need to do that. I stayed here a few weeks ago and plan to stay again this Sat.- Tues. The Intercontinental (across the street) was going to charge me double the amount. It's convenient to everything. ALL of the... More

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Now ,this is what we like to read in our reviews. Truly pleased that you approve of our renovations. It is always difficult going through the process but the end result is always worth it. Luke restaurant is abolutely fabulous and delighted to read you enjoyed their cusine and service. We hope you will conitnue to make the Hilton St.... More

Hattiesburg, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Service on all fronts was excellent. This is a good hotel right in the center of New Orleans. I enjoyed the amenities, the location which allowed easy pedestrian access to the city and the pleasantness of the staff. I will be back.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

How wonderful to read that our hotel, team and location met your expectations. Thank you for your kind words and please come back and see us soon! More

Whitesboro, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here over other hotels directly in the French Quarter. Not too far of a walk from the major attractions, not a horrible area, plenty of foot traffic. Definitely not for someone who wants quick access to the popular bars, but good if you want a quieter night's sleep and to pay less per room than and popular hotels. Plenty... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Delighted to read that our pricing and location presented a value for you. We thank you for your review and we are pleased that you perceived us as a "Good Deal". We hope we have made you a loyal fan of ours and that you will return to the Hilton St Charles the next time NOLA is on your agenda. More

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Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
Number of rooms: 250
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Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
New Orleans Hilton

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