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All 153 New Orleans hotels

Hilton New Orleans/St. Charles Avenue

4.0 of 5 Hotel   |   333 St. Charles Ave., New Orleans, LA 70130
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Ranked #74 of 153 hotels in New Orleans
A recent review
  • Reviews (622)
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622 people have reviewed this hotel

Traveler rating
    220
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    95
    51
    33
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103
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187
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed today NEW

Walking distance from the French Quarters. It was really cold inside our room, we told the desk but it looked like nothing could be done, and we couldn't control the room temperature. I had to cover the A/C registers to prevent the freezing air to blow directly towards the bed. It looks like the rooms and the swimming pool need... More

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Baton Rouge, Louisiana
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very convenient to everything without the noise and crowds in the French Quarter. The adjoining restaurant, Lukes, is very good buy pricey. Check in was smooth as was checkout. The free wine during Happy Hour was a definite plus. The room was comfortable, but . . . . in the morning, there was no hot water - just tepid after... More

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The Hague, The Netherlands
Contributor
18 reviews 18 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed yesterday NEW

Disgusting. I was staying on the 16th floor in a nice corner room (1606 if you want to avoid the creepy crawlie that I met last night). Around 10 pm, this giant roach walked over the bed and me. The hotel gave me a new room promptly, a discount on my room for the night and a certificate for a... More

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Hattiesburg, Mississippi
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hilton St. Charles delivers on the promise that Hilton makes at all it's properties. The staff is excellent, accommodations were flawless and the location is extremely convenient to everything New Orleans has to offer.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Jason, we should hire you to do a commercial for us! You have paid us the highest compliment you can possibly give a hotel. We are quite proud of your review and we THANK YOU from the bottom of our hearts! I can't wait to share your comments with our team! Reviews such as yours are a true motivator for... More

Houston, TX
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

We checked in, we being me and 3 grandkids, and were told that we were getting a newly refurbished room. We put our bags in the room and took off to go ride the streetcars, check out the French Quarter, and maybe grab some dinner. (I read on TripAdvisor about an area of the hotel that provided great views for... More

Was this review helpful? Yes 1
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share your experience here at the Hilton St. Charles. First, let me thank you for being so patient with us. I truly wish our follow up was more positve. Please know the challenges you endured are not the norm and unfortunately stem from our renovation. I would truly like to have a conversation... More

Altus, Oklahoma
1 review
4 of 5 stars Reviewed 1 week ago

This hotel has all the charm of hotels in days gone by. The staff were the most friendly and helpful we have ever encountered. The building its self is simply beautiful on the inside. The room was a little small but very comfortable and well appointed to meet all our needs for our business/couples stay. The location is perfect. We... More

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

What a wonderful review...THANK YOU! We are truly delighted that our hotel and team met your expectations. We have to agree with you, our location is superb and again we are pleased you feel the same. Sorry about the power washing regarding the bulding exterior, but it is a necessary evil. We hope you will return to the Hilton St.... More

Shreveport, United States
1 review
4 of 5 stars Reviewed 1 week ago

We chose this hotel because of Luke restaurant being located inside. The restaurant was great as always! The hotel itself could use quite a few updates. Our door wouldn't lock and after reporting it, no one came to fix it. That was unsettling but other than that our stay was nice.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to review our hotel. We appreciate your patronage and value your comments. Pleased to read that you are a fan of Luke. They are truly one of the top restaurants in our city. I wish to apologize for the challenge you encompassed regarding your door lock. Rest assured we will be addressing this with... More

michigan
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very nice...impressive lobby with beautiful furniture. Small but very pretty pool. outdoor seating and ceiling fans near pool area. Typical Hilton breakfast and standard sized rooms. Staff did not seem very friendly or helpful with questions regarding area attractions. They answered the basic questions, but offered no additional information or suggestions. Several restaurants within walking distance. But... More

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Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking the time to share with us your thoughts regarding your recent visit. Delighted our hotel and location met your expectations. Disappointed in your comment regarding our front desk agents. This is not the norm for our front office team and truly sorry for the limited hospitality you received. We appreciate your review and please come back... More

New Orleans, Louisiana
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Centrally located to the French Quarter, the Warehouse District, the Riverwalk and the Superdome - the Hilton St. Charles is a jewel in NOLA. Lüke restaurant on the ground floor offers an exciting authentic Louisiana inspired menu - convenience of world class dining.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Wow, I couldn't have said it better myself! So kind of you to share these wonderful comments on our hotel. It is reviews such as yours that motivates our team to strive to be the best. Thank you and please come back soon! More

Katy, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for business travelers with clients in the CBD. Close proximity to dining and entertainment in the French Quarter. Wi-Fi, complimentary breakfast, fitness center are all high quality. Rooms need more electric outlets. Valet parking is swift and friendly (and should be for the price).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Don Z, Director of Sales at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your wonderful comments regarding our hotel. I was delighted to read that our associates and hotel met your expectations. We hope you will make the Hilton St. Charles your home whenever your travels bring you to New Orleans. Again, thank you for your review and we look forward to a return visit in the near future. More

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Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 St. Charles Ave., New Orleans, LA 70130
Phone Number:
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
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Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
New Orleans Hilton

90 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Luxury Hotel in New Orleans #37 Business Hotel in New Orleans #51 Family Hotel in New Orleans #69 Romantic Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Located on St. Charles Avenue in the New Orleans CBD, our location places you with minutes of all that is New Orleans. Our boutique luxury property caters to the business and leisure traveler. The hotel is a member of the Historic Hotels of America offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.Join us at the Hilton St. Charles...You will be glad you did! ... more   less 
Number of rooms
250

Questions & Answers

Questions? Get answers from Hilton New Orleans/St. Charles Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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