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The Pontchartrain Hotel

3.5 of 5 2031 St. Charles Avenue, New Orleans, LA 70130
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The Pontchartrain Hotel
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The Pontchartrain Hotel
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65 reviews from our community

Traveler rating
    38
    9
    14
    3
    1
See reviews for
10
33
2
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (34)
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arbroath
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Pontchartrain. It is well-situated on St Charles Avenue away from all the bustle of the centre, but within easy walking distance of the Garden District and there is a trolley bus stop right outside the door.We found all the staff very friendly and efficient and nothing was too much trouble to them.The hotel has... More

Was this review helpful? Yes 1
Amy-Lynn P, Front Office Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you for your outstanding review on Tripadvisor about your recent stay with The Pontchartrain Hotel. We pride ourselves in providing the greatest experience possible for all of our guests. We are thrilled that this was the experience that was provided during your stay. We look forward to having you stay with us once again. More

Lethbridge, Canada
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The suite we booked into was amazing, clean, and bright with a good view of St. Charles Ave. The staff were super friendly and helpful, The streetcar runs right out front and takes you anywhere for $3 a day. The restaurant food was very good and reasonable, with a good sized helping. The Hotel has an ambiance right out of... More

Was this review helpful? Yes
Amy-Lynn P, Front Office Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you for the great feedback about your recent stay at The Pontchartrain Hotel. Our team enjoys hearing that our guests had a outstanding experience while visiting New Orleans and hope that you choose to stay with us again. More

Knoxville, Tennessee
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wealthy old ladies used to live in suites at the Ponchartrain Hotel. In the fifties and sixties celebrities stayed at suites named after them; on a downstairs table there are nameplates from those suites- the Richard Burton, the Jack Benny suite, etc. Hipsters may not find the room decorations to their taste and would not recognize the black and white... More

Was this review helpful? Yes
Charles D, Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you for writing The Pontchartrain Hotel an outstanding review! Our team is elated to hear that you had such a wonderful experience at our hotel and that you enjoyed the rich history at The Pontchartrain. We look forward to the having the opportunity in having you stay with us again in the near future and please... More

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Unless you can get this place at a deep discount (less than $100 a night), I would look elsewhere. To start with the positives, it is in a great location with easy access to the streetcar, the staff are kind and helpful, free wireless, and the bar and study rooms downstairs are cozy and beautiful. The room has a very... More

Was this review helpful? Yes 1
Amy-Lynn P, Front Office Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you for giving us your feedback about your recent stay with us. We do apologize that your experience with us with anything short of being fantastic. We will certainly take your suggestions and remarks and share them with our team so that we can better ourselves. Your concerns are our concerns, and we will be sure... More

Fairhope, Alabama
Contributor
19 reviews 19 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Grand old Hotel returned to it's Splendor. Rooms comfortable, clean, service excellent and cairing management. The once famous Caribbean Room is serving 5 Star food. Stayed for 4 days and ate 5 meals there. Chef Remy a pleasure to meet. Will definitely stay there on NO visits.

Was this review helpful? Yes
Charles D, Manager at The Pontchartrain Hotel, responded to this review

Hester, We are elated that you had an extraordinary experience at The Pontchartrain. Our team strives to provide outstanding service to every guest and we will ensure our team is aware of your accolades. We look forward to having you stay with us again in the near future. More

Mobile, Alabama, United States
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I just stayed for three nights. The suite was roomy with a separate bedroom, nice size living room and a small kitchen. Full size refrigerator, microwave and toaster oven enabled us to eat breakfast and restaurant leftovers in the room with no problems. It is located in the Garden District, so be prepared to ride the streetcar... More

Was this review helpful? Yes 1
Charles D, Manager at The Pontchartrain Hotel, responded to this review

Lynnette, We are very happy to hear that you had a great experience at The Pontchartrain Hotel. The team here loves to hear feedback from our valued guests and look forward to you staying with us again. Thank you. More

Raleigh, North Carolina
Top Contributor
182 reviews 182 reviews
48 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The staff at this hotel couldn't be nicer. The room was very large with a small kitchen, dining area, and large living room. The only drawback was the noise. Since the room was on St. Charles you could hear the streetcars. More annoying was the late night sax player on the street and the guy using a leaf blower on... More

Was this review helpful? Yes
Charles D, Manager at The Pontchartrain Hotel, responded to this review

Thank you for taking the time to write an outstanding review! We strive to provide wonderful experiences to our guests and hope that we have the opportunity to have you stay with us again. We do apologize about the musician who plays music on the street on occasion. See you soon! More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2014

Stayed here to return son to Tulane for Sophomore year. Very pleasant staff, large and well appointed room. We are returning for parents weekend. The location makes it convenient to access the Garden District, Tulane and the French Quarter as the street car runs right in front of the hotel.

Was this review helpful? Yes 1
Amy-Lynn P, Front Office Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you for the great remarks about your recent stay at The Pontchartrain Hotel. Our team enjoys hearing that our guests had a outstanding experience while visiting New Orleans and hope that you choose to stay with us again. More

Athens, Alabama
1 review
4 of 5 stars Reviewed October 3, 2014

Amazing place to stay on St. Charles. It was beautiful, comfortable and charming. Customer service was first rate. Amenities were exceptional. I would recommend anyone traveling to New Orleans to stay here.

Was this review helpful? Yes
Amy-Lynn P, Front Office Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you for your outstanding review on Tripadvisor about your recent stay with The Pontchartrain Hotel. We pride ourselves in providing the greatest experience possible for all of our guests. We are thrilled that this was the experience that was provided during your stay. We look forward to having you stay with us once again. More

1 review
5 of 5 stars Reviewed October 3, 2014

I wanted to celebrate my birthday in New Orleans and a friend recommended this hotel saying it has a lot of history and is close to everything. He was so right! Staff were very welcoming and my husband and I were upgraded in honour of my special occasion - awesome! Our suite was very spacious, but cozy nevertheless, and well... More

Was this review helpful? Yes
Amy-Lynn P, Front Office Manager at The Pontchartrain Hotel, responded to this review

Dear Valued Guest, Thank you so very much for a fantastic review! We always appreciate feedback and are elated that you had such a wonderful experience while in New Orleans for your birthday. It is our pleasure to make our guest's experience exceptional. Perhaps the next time you are in New Orleans, we can arrange that swamp tour for you.... More

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Additional Information about The Pontchartrain Hotel

Address: 2031 St. Charles Avenue, New Orleans, LA 70130
Location: United States > Louisiana > New Orleans
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Pontchartrain Hotel 3.5*
Number of rooms: 82
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