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Holiday Inn Express New Orleans East

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7049 Bullard Ave, New Orleans, LA 70128
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Holiday Inn Express New Orleans East
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112 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express New Orleans East
See the most recent reviews
Irving, Texas
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 8, 2014 via mobile

I have mixed feelings in regard to this location. The front desk staff was friendly and greeted us with a smile as we came and went. The maintenance staff, Jose in particular, promptly took care of us when the battery in the door lock malfunctioned. The room and breakfast were typical for a Holiday Inn Express. Unfortunately, the housekeeping staff... More 

Was this review helpful? Yes 1
Karayan W, General Manager at Holiday Inn Express New Orleans East, responded to this review

Dear Luciana H, Thank you so much for taking the time to complete our review. I am saddened to hear of your mixed thoughts about our hotel. I apologize for the issue you experienced with housekeeping., and can assure you that it has been addressed and handled accordingly. We strive to provide the best service possible in each department, as... More 

Baton Rouge, Louisiana
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 21, 2014

First let me say, the service was wonderful! I wish I had gotten the woman's name who was there at check in and checkout. Even when we were complaining about the room, she was professional and friendly. The stay overall, was alright. The room was fine, beds were comfortable and I was satisfied with the breakfast. Unfortunately, there was a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review

Dear hotelstaff1234, Thank you so much for the feedback provided after your recent stay. We appreciate you taking the time to help us improve our services by providing crucial feedback. Thank you for the kind words regarding the efforts of our staff and comfortable beds. However, i am sorry for any inconvenience you may have experienced due to the air... More 

San Jose, Costa Rica
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 5, 2014

I should start saying I am not a complainer or picky hotel guest. But this time I need to be fair with people considering to book this specific hotel. Actually I read some bad reviews and decided to ignore - but it was Essence festival dates and had not too many choices. I created a list of what dissapointed me,... More 

Was this review helpful? Yes
Karayan W, General Manager at Holiday Inn Express New Orleans East, responded to this review

Dear Godh, First, thank you for taking the time to provide us with your feedback. I am so sorry to hear that you were not pleased with your stay here. You have our sincere apology for making you feel uncomfortable in anyway with our service, as we strive very hard to provide the best experience possible. We are happy to... More 

Louisville, KY
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 12, 2014

This has to be one of the best places for the price we have stayed in. The King size bed was comfortable and the ability to select your pillow preference was a new treat. Everything we saw was very clean and well kept. The breakfast was fantastic both mornings, with different meat choices each day. The breakfast area was large.... More 

Was this review helpful? Yes 1
Karayan W, General Manager at Holiday Inn Express New Orleans East, responded to this review

Dear Louisville_KYHga, Thank you for providing us with such wonderful feedback! Seeing reviews like this is always rewarding for our staff. I am happy to hear you enjoyed breakfast, cleanliness, the staff and the pillows. We now have a new pillow standard, which still allows the soft/firm option, but with larger, even more comfortable pillows. Can't wait to see how... More 

Lisbon, Portugal
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 27, 2014

The hotel is not very central but having a car, I did not see that as a problem. The staff is very friendly and made suggestions how to go to town centre, where to park, etc. Hotel is nice, clean, good car park at the standadrd Holiday inn express level. No surprises.

Was this review helpful? Yes 1
Karayan W, General Manager at Holiday Inn Express New Orleans East, responded to this review

Dear Joao R, Thank you for taking time to complete our survey, and all the nice compliments:) Happy we could be helpful and informative during your New Orleans visit. Also, we are happy there were no "surprises" re: the Brand Standards..as we all strive to provide the consistency of Great Hotels Guest Love. More 

south staffs
Level Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed May 3, 2014

Not bad but lacking in some areas notably breakfast when items ran out without replacement, and no fruit . Bus to downtown outside but took some time. Local eating places but difficult to walk to. Small outside pool

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review

Dear joebloggsSouthStaffs, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you... More 

houston , texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 28, 2014

Stayed here last year for jazz fest great front desk crew,room clean and comfortable,convenient to highway, coming back the breakfast was great looking forward to staying again staff was friendly and polite

Was this review helpful? Yes 2
Karayan W, General Manager at Holiday Inn Express New Orleans East, responded to this review

Dear Matterol, Thank you for completing the survey of your time with us. We appreciate you staying with us for the second year during Jazzfest. All of the complimets will be passed on to the staff. See you for Jazzfest 2015! More 

Hendersonville, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 6, 2014

Front desk employees wee rude except for front desk employee Kia. Got in New Orleans at 1:00 and tried to get room, dude said my room wasn't ready and that "all rooms were dirty". A/C was broke, Kia worked on it but it never got cold. Reported it again at check out and the lady just looked at me and... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express New Orleans East, responded to this review

Dear r2ellis, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. We have sent you a private message addressing your concerns. I trust we can regain your confidence in our products and services. Sincerely, Dhan M Case Manager IHGCare More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 5, 2014

My husband and I were really impressed with our room. Our king suite was more like a condo than a hotel room. It was clean and comfortable. My only complaint was we could hear our neighbors early on in the night, but they weren't loud enough to bother us. We would definitely stay here again.

Was this review helpful? Yes 4
Plano, Texas, United States
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 30, 2014

We have stayed with Holiday Inn before and you can't go wrong with them no matter what state you are in. This one is east of the French Quarter right off of I 10. Staff was extremely nice and accommodating. We will definitely stay here again. It is in a quiet area and only 15 minutes from the Quarter and... More 

Was this review helpful? Yes 4
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