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All 153 New Orleans hotels

Hilton Garden Inn New Orleans French Quarter/CBD

3.0 of 5 Hotel   |   821 Gravier Street, New Orleans, LA 70112 (Central Business District)
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Ranked #72 of 153 hotels in New Orleans
A recent review
3 of 5 stars Reviewed November 20, 2012
Susana S Miami Beach, FL
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499 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn New Orleans French Quarter/CBD
See the most recent reviews
Miami Beach, FL
Contributor
17 reviews 17 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 20, 2012

The hotel is in a good location with an easy walk to the main turist attractions. The hotel itself, it is just ok. Overpriced in my personal opinion. Regular room with a bit old towels and no choice on tea in the room... Checking time is at 4 pm which is a bit late. We arrived earlier but they were... More

Was this review helpful? Yes 2
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Please accept my apologies for your disappointment with your recent stay. Do know that our lobby renovation is in full swing and will be completed in just a few short weeks which will give us a fresh interactive space for our guests to meet. Since our location worked so well for you, I sincerely hope you will give us another... More

garland
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 20, 2012

A little pricy but considering the events that were going on, it was a great location! We had a great time, the Saints beat the undeafeated Falcons, crowds were great, food was great, atomosphere was good! staff at hotel were very helpful!!

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

WHO DAT! We should have beat the 49's too. Thanks so much for the kudos to our staff at the Hilton Garden Inn French Quarter and please bring your winning luck back to us for the next home Saints game. Warmly, Kristi Taglauer, General Manager More

Dawson Creek, Canada
Top Contributor
103 reviews 103 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 18, 2012

this place was not bad at all, clean and well decorated; nothing to write home about but certainly a very comfortable place to stay to enjoy NOLA. Right across the road from Bourbon st, which is both good an bad, depending on your point of view!

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We know cleanliness is one of our guest's top priorities and we're happy you enjoyed our housekeeping services here at the Hilton Garden Inn French Quarter. Location is just as important especially with all the walking you do in New Orleans. Come back and see us soon! Kristi Taglauer, General Manager More

Miami, Florida
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 18, 2012

Excellent location, comfortable room with a king size bed. Very clean. We stayed only one night and being in the middle of the action we were able to walk everywhere. The free breakfast was really bad and we made sure they knew about it. I do recommend otherwise. We also used the valet parking, even though expensive, it was very... More

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thank you so much for taking the time to let us know that our location served you well! Please do accept my apologies for your disappointment with our breakfast and rest assured we do take your comments to heart. Please visit us again when you can take full advantage of our brand new restaurant, we won't disappoint you! Sincerely, Kristi... More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 18, 2012 via mobile

The hotel is under construction so that didn't lend itself to the usual Hilton decor. Overall, comfortable accommodations in a good location for a good price. Room was clean although ours was a little dark due to the lacking view. Free wi-fi. Liked being right around the corner from the Quarter but not in the mix. Appreciated hotel staff letting... More

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thanks for letting us know that you had a good experience at the Hilton Garden Inn French Quarter! It's great that you enjoyed our clean, comfortable rooms and awesome location convenient to the French Quarter. We're looking forward to having you back to see our finished renovations! Kristi Taglauer, General Manager More

Washington, DC
Top Contributor
134 reviews 134 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed November 9, 2012

Meh.....this property is old but I think all New Orleans hotels suffer from that. The staff at the HGI was very nice and attentive. The location of the hotel is off a side street so no road noise or screaming drunks...yay..but yet close enough to the mayhem to walk. My only real complaint was the bathroom. The bath tub surface... More

Was this review helpful? Yes 1
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Your comments are truly appreciated and I am so glad that hotel location was to your liking. The staff is always glad to hear that their service is appreciatied! The tub issue is duly noted and as you mentioned our lobby renovations I did want to let you know that we are excited that our guest rooms will be undergoing... More

Dallas, Texas
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 6, 2012

Hit and miss is the best way to explain this hotel. The lounge staff was great and on their game. The front desk staff while pleasant, didn't compare to the others. My only issue was the AC that was brought to their attention more than once. Thankfully it was not hot in New Orleans otherwise I would have needed a... More

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

And we want to be great! So I appreciate you letting us know about the air conditioning issue to give us the opportunity to re-visit this with our maintenance team. Do know that as a Hilton Honors Diamond member we sincerely appreciate your business and want to make sure we take good care of you. I apologize that we did... More

Chattanooga
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 31, 2012

This hotel is in the CBD, across Canal from the Quarter. Perfect. It starts on the 11th floor where the check in is located and also a small restaurant and bar. The rooms are comfortable and modern. From this location it is a five minute walk to Bourbon, ten to Harrah's. And since it is away from the Quarter and... More

Was this review helpful? Yes 1
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Once again, the time honored "location, location, location" seems to foot the ball. We thank you for letting us know the Hilton Garden Inn French Quarter worked out so well for you! Of course being able to come back from your day's travel to a quiet respite is a big plus too. We hope you visit our grand city again... More

Boca Raton, FL
Top Contributor
59 reviews 59 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 25, 2012

Pros: Location is very close to the French Quarter. Rooms are huge, beds are super comfy, microwave and small frig in every room Wonderful views. Rooftop pool is a great place to get pictures of the city. Breakfast was surprisingly good. Staff were very friendly and helpful. Had a mini laundromat right on the floor we were on, which was... More

Was this review helpful? Yes 2
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We certainly appreciate you taking the time to post your comments about your great stay at the Hilton Garden Inn French Quarter! Our rooftop pool has a great view and it makes for a great photo op. Hope you're in the neighborhood again soon, Kristi Taglauer, General Manager More

Tennessee
Top Contributor
51 reviews 51 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 14, 2012

We are presently at the HGI. The personal have been friendly and helpful. King, the bellman, went out of his way to give us good advice and money saving tips. The rooms are clean and comfy. The hotel has guest self laundry facilities that are economical (detergent purchased in lobby, also cheap). each room has a frig. and microwave plus... More

Was this review helpful? Yes 1
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thanks for letting us know how well all the services the Hilton Garden Inn French Quarter has to offer worked out for your extended stay! We know convenience is crucial when you're on the go in New Orleans. Our bellmen are a wealth of information and King is a prime example. We appreciate your recommendation. Sincerely, Kristi Taglauer, General Manager More

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Additional Information about Hilton Garden Inn New Orleans French Quarter/CBD

Address: 821 Gravier Street, New Orleans, LA 70112
Phone Number:
Location: United States > Louisiana > New Orleans > Central Business District
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn New Orleans French Quarter/CBD 3*
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Also Known As:
Hilton Garden Inn New Orleans French Quarter/Cbd Hotel New Orleans
Hilton Garden Inn Cbd
Hilton New Orleans
New Orleans Hilton

68 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#35 Business Hotel in New Orleans #58 Romantic Hotel in New Orleans
Hotel Class
Official Description (provided by the hotel)
Our property completed in $3.5million renovation in 2013. Updates to the hotel include new furniture, carpet, bathrooms and halls for each guest room and a total freshening of the lobby as part of the Hilton Garden Inn brand's Project Grow program. ... more   less 
Number of rooms
155

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