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Hilton Garden Inn New Orleans French Quarter/CBD

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821 Gravier Street, New Orleans, LA 70112
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Hilton Garden Inn New Orleans French Quarter/CBD
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Hilton Garden Inn New Orleans French Quarter/CBD
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638 reviews from our community

Traveler rating
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    113
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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  • German first
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There are newer reviews for Hilton Garden Inn New Orleans French Quarter/CBD
See the most recent reviews
Rotorua
Top Contributor
89 reviews 89 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 20, 2013

We stayed here for five nights in late September and were pretty disappointed with the service we received. We stay at Hilton Hotels just about every where we go so I guess we have come to expect their usual high standard of service. Our room was only fully serviced twice ( one of the days it was missed was probably... More 

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thanks for sharing your issues with us. We truly appreciate your feedback even when it offers us areas to improve upon. I am so sorry for the issues you experienced with the servicing of your room. We certainly strive to offer the best service from our housekeeping team and I am so sorry that we did not make that happen.... More 

Chicago
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 19, 2013

We love this hotel! The staff is wonderful and the remodeled lobby and rooms are fantastic. Over the years we’ve stayed at a few hotels in this general area, but now we’ve made this our hotel of choice for our annual group trip to NOLA. Even the people who come with us for the first time agree about the hotel.... More 

Was this review helpful? Yes 1
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We love guests that come back to see us at the Hilton Garden Inn French Quarter. Thanks so much for trusting us with your valuable vacation time. It was very kind of you to take the time to share your experience through this review. We'll see you next year! Kristi Taglauer, General Manager More 

Germantown, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

The hotel staff is terrific-helpful, very friendly and knowledgable about their city. The hotel is located a 10 minute walk from the french Quarter and only 5 minutes to the trolley line. The rooms need updating but they are working on that. had a great 3 day/2 night stay

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Our staff at the Hilton Garden Inn French Quarter really loves to hear that they have helped to make your experience a special one! We appreciate you taking the time to post your review. Have wonderful holidays and hopefully you can spend some of them in New Orleans with us. Kristi Taglauer, General Manager More 

atlanta, ga
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 14, 2013

I am a silver Hilton Honors member and benefits include 2 complimentary bottles of water. I did not get these on check in but since I couldn't exactly recall the benefits at the time, I ignored it. After looking it up, I did call later but it took them too long to bring them (in fairness, I only waited about... More 

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thanks for your review! We appreciate all the details even when it gives us opportunity to improve. First, let me thank you for being a loyal Hilton Honors member. I am so sorry that we did not include your complimentary waters at check in as that is part of our process. Thank you for bringing it to my attention so... More 

Chapel Hill, NC
Top Contributor
94 reviews 94 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 12, 2013

Nice, quiet and safe location for the hotel and very near the French Quarter. It is only a couple blocks from Bourbon Street and a Starbucks, if you are a coffee drinker. Easy walk to any place in the French Quarter, Jackson Square and several running routes are available from this area of town.

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

So glad you enjoyed the convenience of our location at the Hilton Garden Inn French Quarter to access so many New Orleans favorites. We're equally happy that you were able to work on staying fit with access to good running routes! Keep up the exercise and thanks for the review, Kristi Taglauer, General Manager More 

Baltimore, Maryland
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 10, 2013

This was a great choice for our vacation in NOLA! The location is great (only 2 blocks from Bourbon Street), allowing us to walk to virtually everything we wanted to do in the downtown/French Quarter area including heading to the Pelicans game, exploring Bourbon street and enjoying dinner at Emeril's. The rooms were clean and spacious, and the bed was... More 

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thanks for making our day! Our staff at the Hilton Garden Inn French Quarter works really hard to make sure each and every guest is satisfied and we thank you for letting us know that you were! Safe Travels, Kristi Taglauer, General Manager More 

Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2013

Two blocks away from Bourdon with great hotel staff and very clean, spacey rooms. We were here for Halloween and had a great time with awesome access to our hotel. I will definitely stay here again...no doubt!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Just wanted to say thank you again especially for posting this wonderful review of the Hilton Garden Inn French Quarter. We are so glad that you had an awesome trip to New Orleans and a great stay with us! See you next time, Kristi Taglauer, General Manager More 

Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

I've stayed at this property many times and have never been disappointed. If I run into a minor issue it is promptly resolved. Beds, decor, restaurant, etc. all follow the HGI standards. The location is terrific and the staff couldn't be friendlier. I love their rooftop pool. Although small it's always clean and offers great views of the city and... More 

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Most importantly let me thank you for your repeat business! Secondly thank you so much for your great review of the Hilton Garden Inn French Quarter. It really makes our team proud that all our efforts to give you a great experience are successful. Visit us again soon! Kristi Taglauer, General Manager More 

Midlothian, Virginia
Top Contributor
56 reviews 56 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 3, 2013

Nice hotel within walking distance of the main strip of New Orleans. Rooms were nice and clean. The bed was a little too firm and uncomfortable; adjustment knob didn't seem to make a difference. Overall satisfied.

Was this review helpful? Yes
ChateauB, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thanks for letting us know that you enjoyed your stay at the Hilton Garden Inn French Quarter! Please let us know whenever you feel something isn't working properly in your room as we have staff on duty 24 hours and are always happy to assist. We want to make sure all our guests have an awesome stay. Safe Travels, Kristi... More 

VA
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 2, 2013

Two blocks from Canal St/Bourbon St and centrally located in the business district. Walking distance to everything. The workout facility is very limited as is the rooftop pool. Convention center and WWII museum are also a short walk. Stayed here multiple times.

Was this review helpful? Yes
ChateauB, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

First and foremost thank you so much for your repeat business. We really appreciate your loyalty! It's great that you've discovered how handy our location at the Hilton Garden Inn French Quarter is to so many wonderful areas of the city. Keep coming back, Kristi Taglauer, General Manager More 

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