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Hilton Garden Inn New Orleans French Quarter/CBD

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821 Gravier Street, New Orleans, LA 70112
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Hilton Garden Inn New Orleans French Quarter/CBD
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Hilton Garden Inn New Orleans French Quarter/CBD
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707 Reviews from our TripAdvisor Community

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Traveler rating
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    121
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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There are newer reviews for Hilton Garden Inn New Orleans French Quarter/CBD
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Zionsville, IN
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

My daughter and I had a wonderful stay here. The front desk assisted me when I had questions about tours, and directed me to two delightful tours that were exactly what we were looking for. I'm sure I would've overlooked these on my own. The room was clean, cool, nicely decorated and had the bonus of a fridge and microwave!... More 

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Brandon, Mississippi
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 26, 2014

I chose this Hotel because I wanted to use my Hilton Honor points. Its a good thing I didn't spend the $269 a night (plus parking) that the room would have cost otherwise. The room was very clean and there were plenty of nice fluffy towels, soap, etc. I had forgot my toothbrush and asked if they had any at... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 20, 2014

This hotel could easily be four stars, the property is close to the quarter and is certainly clean enough with a great staff. The room is nice, a little noisy but that is to be expected in a downtown location. The food at breakfast is great, cooked to order omelets and nice oat meal. Not a single complaint about the... More 

Was this review helpful? Yes 1
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Please accept my sincerest apologies that you had such a challenge with our beds. I wanted to make sure you know that each side of the bed is equipped with a dial that allows you to personalize the firmness of the mattress to your comfort level. The platform wood bases were installed with our renovations that we completed last September... More 

Chilhowie, Virginia
1 review
1 of 5 stars Reviewed April 20, 2014

Nice hotel but i will not stay again. They override the thermostats to 68-70 depending on load. during my stay the temp never got below 68. as a result i never could get a good nights sleep. The adjustable firmness beds did not work and were hard as a brick

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Thank you for sharing this quick feedback on your recent stay with us.. We appreciate your honest input on the comfort and appointment of our guestrooms and apologize you were disappointed in your visit. We certainly will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to... More 

Milwaukee
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 19, 2014

Location of hotel is very good, close to French quarter, Bourbon Street, Cafe du Monde, and Jackson Square. The room we had was nice and large, 14th floor two queen beds. Beds were comfortable. Room was mostly clean, however many surfaces were dusty and had dirt on them including the nightstand and desk. Also, in bathroom the counter had something... More 

Was this review helpful? Yes 2
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We were so happy to hear that you enjoyed the comfort of your mattress and truly convenient location. As you know, we do have keyed access above the 11th floor lobby level for security purposes. I certainly appreciate your suggestion however to provide keyed access at the ground level would be challenging as it would not allow guests checking in,... More 

Philadelphia, Pennsylvania
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 19, 2014

Hotel is about 3 blocks from the French quarter, great location. We had a complementary breakfast which was excellent. Staff was friendly and knowledgable. Concierge planned all our excursions and pick up right at the hotel made everything convenient. Would definitely stay here again .

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We are so glad you found our hotel location convenient and enjoyed our breakfast offering. Even better that you were able to take advantage of our wonderful bell staff that can provide great tips and insight for dining, tours and anything else you may want to do in New Orleans. Thanks for posting, Kristi Taglauer, General Manager More 

Staten Island, New York
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 17, 2014

This is our second trip to New Orleans in 8 months. First time at the Hilton Garden. The Staff were all very friendly and accomodating. Rooms are clean, sometimes not replenished properly, but a call takes care of that. Nice that there is a Microwave/coffeemaker/refrig in the room. The breakfast is excellent. Individually cooked, the french toast was delicious, my... More 

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Outstanding! We love to hear that our guest's enjoy their stay with us and even better when you enjoy New Orleans and all it has to offer. Thank you for taking a moment to recognized our wonderful bell staff, they are a wealth of information. Let us know when you're coming back and we can make dinner recommendations in advance!... More 

West Monroe, Louisiana, United States
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed April 14, 2014

This Hotel was real close TO BOURBON STREET AND THE FRENCH QUARTER but our bed was VERY hard parking fees were over 30 per night they had fast in and out services THE breakfast was very good AND FRESH every morning hotel was very clean~ out fold out couch was great but had no covers ONLY SHEETS when they cleaned... More 

Was this review helpful? Yes
Kristi T, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

Even though we're not your favorite we want to be so we'll keep working on it! Thanks for letting us know you enjoyed our very convenient location and our hot, fresh, made to order breakfast. We hope you give us another opportunity to serve you the next time you're in New Orleans, you won't be disappointed. You can count on... More 

2 reviews
5 of 5 stars Reviewed April 11, 2014

Can't say enough good things about this hotel. Clean hotel. Staff was incredible! Very friendly, knowledgeable and helpful. Food was good. Reasonably priced. Centrally located to all the popular NOLA spots. I'd definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
ChateauB, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We were so glad to see that you and your family enjoyed our hotel. It was wonderful of you to take the time to share your comments. The WWE event was a phenomenal event for the city and it went off flawlessly. Hopefully you and your family will have another opportunity to visit us in the near future. Warm Regards,... More 

Ruston, Louisiana
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 8, 2014

My husband, my son and I stayed here during the WrestleMania 30th weekend. It was so wonderful!! We chose to stay here because of transportation problems we had during WrestleMania 24 in Orlando. We sure made a terrific choice. We were able to walk to many events associated with WrestleMania. Plus once WrestleMania was over we were able to walk... More 

Was this review helpful? Yes
ChateauB, General Manager at Hilton Garden Inn New Orleans French Quarter/CBD, responded to this review

We're so glad you chose the Hilton Garden Inn French Quarter too! Thank you for sharing these comments from your family's visit to New Orleans and we appreciate you recognizing our team. We hope you make it back to us in the near future. Warm Regards, Kristi Taglauer, General Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(5)
  • Bourbon street(5)
  • Great location(3)
  • Rooftop pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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