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Staybridge Suites New Orleans

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501 Tchoupitoulas St., at Poydras, New Orleans, LA 70130
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Staybridge Suites New Orleans
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488 Reviews from our TripAdvisor Community

Traveler rating
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    173
    52
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    25
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104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW via mobile

We've stayed here before and it was adequate, but this time it was just disgusting. First, our room on the 18th floor smelled heavily of cigarette smoke, even though the entire hotel is smoke-free. We spoke too the front desk about this issue; they failed to resolve it, or let alone let us move into a new room. Second, the... More 

Was this review helpful? Yes 1
New Orleans
Top Contributor
60 reviews 60 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

we have stayed in this hotel several times. The location is very convenient for downtown New Orleans. However this last trip was definitely not as pleasant as our former trips were. We had a room on the 15th floor. There was no air conditioner in the hallway and it was abominably hot. Worse, the air conditioner in our room (1500)... More 

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Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello Elisemarie31- Thank you for taking the time to post your comments. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are disappointed that we did not meet your expectations on this particular stay. Please accept our apologies for any discomfort you may have... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay here over Memorial Day weekend. The staff were friendly and the rooms are adequate; that is clean, spacious, and decently equipped. While the stay was generally fine, I had 2 complaints that would cause me to look elsewhere next time. First, although the rooms are indeed spacious, I needed 2 beds for 3 people. Typically, a... More 

Was this review helpful? Yes
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hi ngoc8or- Thank you for taking the time to post your comments. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are disappointed that we did not meet your expectations on this particular day. Please accept our apologies for any discomfort you may have... More 

Austin
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm going on day two of four as I write this review. I love the location of this hotel, walking distance to everything. Check in was uneventful and fairly painless. The room is awesome, spacious, and clean. Parking is expensive but that was expected. Breakfast is free and actually decent as far as free hotel breakfasts go. I'm satisfied and... More 

Was this review helpful? Yes 1
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello Phyllis C- We would like to thank you for staying with us. We're excited to know that we have exceeded your expectations. We couldn't agree more of how conveniently located the property is, spacious/ clean rooms and with amenities that are the best around. I'm glad that you was able to get a chance to experience that. I do... More 

Washington DC, District of Columbia
Top Contributor
66 reviews 66 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during a business trip to New orleans. First, the hotel honors if you have an IHG membership but i order to get the points for your stay, you need to book through IHG website. I did not but although I did not get the points the hotel checked me in early, checked me out late... More 

Was this review helpful? Yes 3
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello liljana- We would like to thank you for lodging with us. It is our goal to assure that your stay is as p0leasant as possible and we're ecstatic to know that we exceeded your expectations. I'm glad that you were able to get a suite that included the view of the wonderful city. As you can tell from experience,... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels that I have stayed so far in terms of value vs. quality. The treatment and all these extra small things that are provided by the hotel really make difference. Originally I booked one of the main brands hotels, but once I realized that they I will not give me a complementary Internet I... More 

Was this review helpful? Yes 5
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello IIBou- Thank You! Thank You! Thank You! We would like to thank you for lodging with us and for the wonderful review. We cannot stress more of how valuable our hotel is, conveniently located, tremendous amenities we have to offer and the best customer service around. All that along is what we look forward to with exceeding your expectations.... More 

Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

changing from the larger room without a view to a high view with a river view, I really enjoyed my stay at they mid--priced hotel with plenty of room, complimentary breakfast and happy hour food and location, location, location if you want to be walking distance to just about everything.

Was this review helpful? Yes 3
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello OrangeUaPoet- I would like to thank you for choosing us for your lodging needs. It is feedback such as yours that let us know of what such a great job we're doing. We couldn't agree more that the rooms on property are very spacious with phenomenal views of the great city. Our evening social is definitely one of the... More 

Lomira, Wisconsin
Top Contributor
105 reviews 105 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a 2 room suite with 4 family members sharing. Roomy living area and kitchen - easy to use. Was definitely further from the French Quarter than the 2 blocks it advertised to be. With an elderly mother in tow, that was important. Great breakfast. Nice staff.

Was this review helpful? Yes 3
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello k9stork- And yet we have another happy guest. We would like to thank you for choosing us for your family lodging needs. We couldn't agree more of how spacious our two bedroom suites are. Being it is our biggest suite in the building, they tend to be on high demand and we're glad you had the opportunity to enjoy... More 

Houston, Texas
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly and helpful staff. Very clean and nicely appointed room considering it is a budget oriented property. Overall, it met/exceeded expectations. I wouldn't hesitate to recommend to those looking this class of accommodations.

Was this review helpful? Yes 1
Deon S, Front Office Manager at Staybridge Suites New Orleans, responded to this review

Hello diver94523- I would like to thank you for choosing us for your lodging needs. As it is within our philosophy to assure that we work around the clock to handle your every needs, we're ecstatic to know that we exceeded your expectations. It's feedback such as yours that enables us to continue to enjoy what we do and most... More 

Winston-salem NC
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I booked a room with 2 double beds but our reservation was changed to one of the apartments with one bed and a sleeper sofa. The sleeper sofa mattress was old and lumpy and the mattress pad was stained. We had to request linens for the sleeper sofa bed even after they made such a big deal of our "upgrade".... More 

Was this review helpful? Yes
HotelMan14, General Manager at Staybridge Suites New Orleans, responded to this review

Dear mugsync, Thank you for your comments regarding your stay in New Orleans. My apologies regarding the sofa bed. Generally, our housekeeping department is very thorough. We do have a great location with fine restaurants well withing walking distance of the hotel. We look forward to seeing you again in the near future. Sincerely, Steve Bohannon General Manager More 

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