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Harrah's New Orleans

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228 Poydras Street, New Orleans, LA 70130
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Harrah's New Orleans
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Harrah's New Orleans
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1,440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Harrah's New Orleans
See the most recent reviews
Fremont
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2015

Very nice hotel and casino other than our toilet problem in our room,the food was good and not real pricey,nice selection of slot machines and table games,every thing seemed to be clean and kepted up.

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Hi 869abell. Thank you for reviewing our casino and hotel! We apologize that you had an issue with your hotel room, and we hope it was resolved very quickly. We hope your experience with us brings you back again in the future! *TS More 

Gainesville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

I felt very welcome, safe and comfortable while staying here. the staff is amazing. Location couldn't ask for more. Overall, would definitely stay here again. from all I saw every guest is treated like a VIP

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Thank you so much for your review, johntO4245RM! We are so glad to hear this, as that is exactly how we want you to feel while visiting us. We hope we'll have the pleasure of welcoming you back very soon! *TS More 

Houston
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Great rooms!! Excellent service on the casino floor and the staff!! The buffet was delicious with Stuffed Flounder on the menu!! I would definitely recommend this location to anyone visiting the area!! The next time I visit New Orleans, I am definitely staying here without a doubt!!

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Thank you for your review, nachoscoot! We are absolutely delighted to hear you enjoyed our casino and hotel! We look forward to your next visit! *TS More 

Jefferson City
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2015

Beds are ok. Room temp is an issue. Hotel service is excellent. Rooms clean. Buffet is terrible. Cold food. Old food. Wouldn't keep buffet stocked. Bring your own drinks!!!! You may never get one. There seems to be a lack of .25 cent machines. Plenty of dollar slots. Didn't get to try Ruth Chris or besh.

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

We are sorry to hear about your recent experience at our Buffet. Can you email us at nortotalservice@harrahs.com with details of your visit? We look forward to hearing from you! TB Customer Service Harrah's New Orleans Casino and Hotel More 

Nisku
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

Our room was exceptional. All staff was very helpful, checking in, checking out. We were on the 23rd floor, so had a great view from our room Just had to walk through the Casino to get to the street cars.

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Thank you for your wonderful review 126normanr. We are happy to hear you had great service in our hotel. We hope to see you soon! TB Customer Service Harrah's New Orleans Casino and Hotel More 

Atlanta
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

Good hospitality tunnel connecting you to the casino and great location. Some rooms or floors have been updated and very nice. Happy hour deals at the Ruth Chris are worth ever penny 8 dollar sandwiches can't be beat.

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Thank you CraigcA1779DX for your recent review. We are happy to hear you like the renovations we have made to our hotel rooms. We hope you come back and visit us! TB Customer Service Harrah's New Orleans Casino and Hotel More 

Arab
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2015

Had a great trip overall and enjoyed our visit very much. I find it hard to sleep in a bed that hasn't been made, since housekeeping didn't clean our room I made myself and my husband ask for more coffee for the next day! The other problem was the hairdryer would click off when it got warm but didn't want... More 

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Hi 373carolynh. Thank you for your review! We are so glad to hear you enjoyed your visit, and we are very sorry about the inconveniences you experienced during your stay. We would love to hear from you so we can make sure the hairdryer in the room gets fixed, and so we can make sure any housekeeping issues are promptly... More 

San Antonio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

Everything about Hurrah's is wonderful. I just wish they would ban smoking. The hotel is definitely a five star and the casino staff is happy, friendly and helpful. We cannot wait to return. I spent ten hours at the table and enjoyed every minute.

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear 859douglasc, Thank you for your feedback on TripAdvisor. We are glad to know that you had a wonderful experience at our hotel and on the casino floor. Out team works hard to provide Perfect 10 service and it is good to know that our guests are reaping the benefits of their labor. I would also like to address your... More 

New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2015

Stayed two nights. The hotel was clean, the room was big. Everyone was helpful and friendly, especially our housekeeper Sharon. Her smile was like a hug! My husband had been in the hotel business over 27 years and said he wished he could bring Sharon to NY to train on hospitality. Would love to stay here again.

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

We love it when our guests let us know that their expectations have been exceeded by gracious hospitality and excellence in customer service. Sharon is truly an asset to our company. We look forward to the opportunity to welcome you back soon and we hope that you recommend us to your friends and colleagues! TB Customer Service Harrah's New Orleans... More 

Bound Brook
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

Of all the Caesars properties we visit, the staff at Harrahs New Orleans is by far the friendliest and most accommodating. We have never had people go so far out of their way to help us and make sure our stay was nothing short of amazing. The food is superb and the atmosphere friendly and fun. The hotel is beautiful... More 

Review collected in partnership with Caesars Entertainment

Was this review helpful? Yes 1
TotalServiceHNO, Manager at Harrah's New Orleans, responded to this review

Dear janiceb628 Thank you for your Trip Advisor review. We are certainly glad that you were able to "let the good times roll" during your trip with us. We hopeful that you will return to visit our casino soon so that we can continue to create memorable experiences with you as our guest. Should you receive our Total Service survey... More 

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